[690] in resnet
Re: Supervising student techs
daemon@ATHENA.MIT.EDU (Mike Hachtel)
Thu Jan 24 12:32:47 2002
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Message-ID: <5.1.0.14.0.20020124113836.02dd27c0@mailstore.bgsu.edu>
Date: Thu, 24 Jan 2002 12:04:34 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Mike Hachtel <hachtel@BGNET.BGSU.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <002601c1a4ee$58daa3a0$a8c48d89@webrp>
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In order for a resident to get assistance with a connection, they have to
set up an appointment. We track the appointments in an Access/ASP
database. Our staff work time is checked against the appointment database
and they only get paid for the appointments they go to. We have phone
staff who set up the actual appointments who work staffed hours. The phone
is staffed during the day, so someone is always around to make sure they
are working. We have computer labs that are staffed in the evenings. It
is up to the student Lab Supervisors (doing rounds) to make sure their
staff is working during the staffed hours. We also use a Employee
Performance Citation. If an employee misses a shift or appointment (or is
not working during a shift) they are written up and have to meet with our
senior student staff. After two write ups for the same issue, the employee
meets with a full time staff member. This usually results in the employee
not working for us any longer. Most of our staff realizes after the first
write up that we are watching them and they work harder. We have only had
a couple of staff in the last few year who we have had to release. In
addition, we also give performance citations and points to staff who work
above our expectations. 10 Points can be redeemed for gift certificates to
local restaurants, movie theaters, or music stores.
-Mike
At 10:46 AM 1/24/2002 -0500, you wrote:
>Can anyone send me ideas on how to maintain quality control over the
>student staff, ie are they doing their jobs in the evening when the boss
>has gone home? Do you have night time shift supervisors? Are the techs
>under the direct supervision of the residence hall directors? I guess
>what I m asking is how do you guys maintain student tech accountability to
>ensure that they are doing what they are supposed to be doing at
>night? Any input would be greatly appreciated.
>
>
>
>Raphael Web
>
>SUNY Oneonta
>
>webrp@oneonta.edu
Michael J. Hachtel
Coordinator of Residential Networking and Technology Projects
Residential Computing Connection
Office of Residence Life
Bowling Green State University
419.372.0502
419.372.0326 fax
http://rcc.bgsu.edu
ResNet Help Line 2-8077
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<html>
In order for a resident to get assistance with a connection, they have to
set up an appointment. We track the appointments in an Access/ASP
database. Our staff work time is checked against the appointment
database and they only get paid for the appointments they go to. We
have phone staff who set up the actual appointments who work staffed
hours. The phone is staffed during the day, so someone is always
around to make sure they are working. We have computer labs that
are staffed in the evenings. It is up to the student Lab
Supervisors (doing rounds) to make sure their staff is working during the
staffed hours. We also use a Employee Performance Citation.
If an employee misses a shift or appointment (or is not working during a
shift) they are written up and have to meet with our senior student
staff. After two write ups for the same issue, the employee meets
with a full time staff member. This usually results in the employee
not working for us any longer. Most of our staff realizes after the
first write up that we are watching them and they work harder. We
have only had a couple of staff in the last few year who we have had to
release. In addition, we also give performance citations and points
to staff who work above our expectations. 10 Points can be redeemed
for gift certificates to local restaurants, movie theaters, or music
stores.<br><br>
-Mike<br><br>
At 10:46 AM 1/24/2002 -0500, you wrote:<br><br>
<blockquote type=3Dcite class=3Dcite cite><font face=3D"arial" size=3D2>Can
anyone send me ideas on how to maintain quality control over the student
staff, ie are they doing their jobs in the evening when the boss
has gone home? Do you have night time shift supervisors? Are
the techs under the direct supervision of the residence hall
directors? I guess what I m asking is how do you guys maintain
student tech accountability to ensure that they are doing what they are
supposed to be doing at night? Any input would be greatly
appreciated.<br>
</font><br>
<font face=3D"arial" size=3D2> <br>
</font><br>
<font face=3D"arial" size=3D2>Raphael Web<br>
</font><br>
<font face=3D"arial" size=3D2>SUNY Oneonta<br>
</font><br>
<font face=3D"arial" size=3D2>webrp@oneonta.edu</blockquote>
<x-sigsep><p></x-sigsep>
Michael J. Hachtel<br>
Coordinator of Residential Networking and Technology Projects<br>
Residential Computing Connection<br>
Office of Residence Life<br>
Bowling Green State University<br>
419.372.0502<br>
419.372.0326 fax<br>
<a href=3D"http://rcc.bgsu.edu/" eudora=3D"autourl">http://rcc.bgsu.edu<br>
</a>ResNet Help Line 2-8077</font></html>
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