[689] in resnet
Re: Supervising student techs
daemon@ATHENA.MIT.EDU (Moore, Lisa)
Thu Jan 24 11:15:29 2002
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Date: Thu, 24 Jan 2002 11:01:34 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Moore, Lisa" <Lisa.Moore@EKU.EDU>
To: RESNET-L@listserv.nd.edu
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Hi,
I have a head technician, Support Center Leader, who helps manage the =
other techs, especially when I am not around in the evenings.
=20
Also, my technicians have team project they work on during a "lag" time. =
So if they are not in an appointment or in-office install [logged in =
our help desk] they work on projects and these are easily monitored.
=20
-Lisa
-----Original Message-----
From: Raphael Web [mailto:webrp@SNYONEVA.CC.ONEONTA.EDU]
Sent: Thursday, January 24, 2002 10:47 AM
To: RESNET-L@listserv.nd.edu
Subject: Supervising student techs
Can anyone send me ideas on how to maintain quality control over the =
student staff, ie are they doing their jobs in the evening when the =
boss has gone home? Do you have night time shift supervisors? Are the =
techs under the direct supervision of the residence hall directors? I =
guess what I=92m asking is how do you guys maintain student tech =
accountability to ensure that they are doing what they are supposed to =
be doing at night? Any input would be greatly appreciated.
=20
Raphael Web
SUNY Oneonta
webrp@oneonta.edu
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<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN=20
class=3D380255815-24012002>Hi,</SPAN></FONT></DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN =
class=3D380255815-24012002>I have=20
a head technician, Support Center Leader, who helps manage the other =
techs,=20
especially when I am not around in the evenings.</SPAN></FONT></DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN=20
class=3D380255815-24012002></SPAN></FONT> </DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN =
class=3D380255815-24012002>Also,=20
my technicians have team project they work on during a "lag" time. =
So if=20
they are not in an appointment or in-office install [logged in our help =
desk]=20
they work on projects and these are easily =
monitored.</SPAN></FONT></DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN=20
class=3D380255815-24012002></SPAN></FONT> </DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN=20
class=3D380255815-24012002>-Lisa</SPAN></FONT></DIV>
<BLOCKQUOTE style=3D"MARGIN-RIGHT: 0px">
<DIV align=3Dleft class=3DOutlookMessageHeader dir=3Dltr><FONT =
face=3DTahoma=20
size=3D2>-----Original Message-----<BR><B>From:</B> Raphael Web=20
[mailto:webrp@SNYONEVA.CC.ONEONTA.EDU]<BR><B>Sent:</B> Thursday, =
January 24,=20
2002 10:47 AM<BR><B>To:</B> =
RESNET-L@listserv.nd.edu<BR><B>Subject:</B>=20
Supervising student techs<BR><BR></DIV></FONT>
<DIV class=3DSection1>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-FAMILY: Arial; FONT-SIZE: 10pt">Can anyone send me ideas =
on how to=20
maintain quality control over the student staff, ie are they =
doing their=20
jobs in the evening when the boss has gone home? Do you have =
night time=20
shift supervisors? Are the techs under the direct supervision of =
the=20
residence hall directors? I guess what I=92m asking is how do =
you guys=20
maintain student tech accountability to ensure that they are doing =
what they=20
are supposed to be doing at night? Any input would be greatly=20
appreciated.</SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-FAMILY: Arial; FONT-SIZE: 10pt"> </SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-FAMILY: Arial; FONT-SIZE: 10pt">Raphael =
Web</SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-FAMILY: Arial; FONT-SIZE: 10pt">SUNY =
Oneonta</SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-FAMILY: Arial; FONT-SIZE: =
10pt">webrp@oneonta.edu</SPAN></FONT></P></DIV></BLOCKQUOTE></BODY></HTML=
>
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