[682] in resnet
Re: Gateway E-3400 issues
daemon@ATHENA.MIT.EDU (Kevin Davis)
Tue Jan 22 17:27:59 2002
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Message-ID: <Pine.OSF.4.33.0201221717570.634-100000@is08.fas.harvard.edu>
Date: Tue, 22 Jan 2002 17:19:15 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Kevin Davis <ksdavis@FAS.HARVARD.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <3C4D89FC.15763658@rider.edu>
We are using McAfee 4.5 (looking to do a 4.5.1 upgrade); however, this was
happening on systems even after they had just run the recovery CD-ROM
provided by Gateway, on a fresh Win98SE install.
It will be interesting to see whether new motherboards without the leaking
capacitors have the same problem with 4.5 ... I'll give one a try.
-- Kevin
+-----------------------------------------
|Kevin Davis
|Coordinator of Residential Computing
|FAS Computer Services, Harvard University
|ksdavis@fas.harvard.edu * 617.496.6064
On Tue, 22 Jan 2002, Linda Welch wrote:
> Do you have Mcafee viruscan? That's what it was doing until we went to version
> 4.51.
>
> Linda
>
> Kevin Davis wrote:
>
> > I wanted to give all of you out there a heads-up for something you may be
> > experiencing (or about to experience) with any Gateway E-3400s you or
> > students purchased in fall 2000.
> >
> > Over the course of this fall, we have seen a number of E-3400s locking up
> > and freezing all the time -- five to six times per day -- particularly
> > when attempting to access the Internet. (www.macromedia.com and
> > www.espn.com, to name just two, can make these machines crash in almost
> > every case.) Fresh format-and-reinstalls did nothing to resolve the
> > problem.
> >
> > Some of the students sent their computer back to Gateway; in these cases,
> > Gateway swapped the hard disk drives, but to no avail -- the problem kept
> > happening.
> >
> > We were kind of stumped over here until one of my UAs found the following
> > from an Indiana school district:
> > http://www.incolsa.net/archives/techies/msg00054.html
> >
> > I contacted our campus computer store's manager, who worked with Gateway
> > to see what's going on. Sure enough, it turns out that this is a "known
> > issue" at some level at Gateway, and that some/many of the E-3400s
> > shipping in summer/early fall 2000 had defective motherboards.
> >
> > We have as many as 90 students here with these computers; we're working to
> > contact them, get their serial numbers, and send them into Gateway to get
> > replacement motherboards.
> >
> > I am hearing talk third-hand that Gateway is in the middle of putting
> > together a corporate program for these affected systems to get them
> > repaired/new motherboards, but I don't have any details on that. Still,
> > if you're seeing students with this problem, you might want to ping your
> > Gateway rep and see what's up. Our affected students have been very
> > frustrated with the situation and particularly Gateway's inability to
> > officially recognize what's been going on here, but they're glad that some
> > action is being taken.
> >
> > (Of course, this is turning into a world-class time suck for me for the
> > better part of the month, but that goes with the territory...)
> >
> > -- Kevin
> >
> > +-----------------------------------------
> > |Kevin Davis
> > |Coordinator of Residential Computing
> > |FAS Computer Services, Harvard University
> > |ksdavis@fas.harvard.edu * 617.496.6064
> >
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