[681] in resnet
Re: Gateway E-3400 issues
daemon@ATHENA.MIT.EDU (Andrews, Colleen)
Tue Jan 22 12:00:15 2002
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Message-ID: <7DC4C42CB1B00544BE000CE41F423D8A0392CB@ems5.uwsp.edu>
Date: Tue, 22 Jan 2002 10:57:27 -0600
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Andrews, Colleen" <candrews@UWSP.EDU>
To: RESNET-L@listserv.nd.edu
We had a series of Gateway E3400's that blew a capacitor on their motherboards. The capacitor is bulged up and is leaking black stuff. Our symptoms were lockups and restarting by itself. Gateway is replacing all of them for us.
Students may have similar motherboard problems.
BTW, we use Command Anti-Virus or Norton Anti-Virus.
Colleen
Colleen Andrews
Student Computer Labs, Printing Accounting & ResNet Manager
Information Technology 026 LRC
900 Reserve St.
Stevens Point, WI 54481
715-346-3229 (phone & fax)
Colleen.Andrews@uwsp.edu (email)
-----Original Message-----
From: Vegter, Chris [mailto:chris.vegter@UNCO.EDU]
Sent: Tuesday, January 22, 2002 10:11 AM
To: RESNET-L@listserv.nd.edu
Subject: Re: Gateway E-3400 issues
We have seen similar problems here as well. We use either Command Antivirus
or Norton Antivirus Corporate Edition....
Chris Vegter, MCSE, A+
Network Administrator
Information Technology
University of Northern Colorado
(970) 351-1407
-----Original Message-----
From: Linda Welch [mailto:welchl@RIDER.EDU]
Sent: Tuesday, January 22, 2002 8:49 AM
To: RESNET-L@listserv.nd.edu
Subject: Re: Gateway E-3400 issues
Do you have Mcafee viruscan? That's what it was doing until we went to
version
4.51.
Linda
Kevin Davis wrote:
> I wanted to give all of you out there a heads-up for something you may be
> experiencing (or about to experience) with any Gateway E-3400s you or
> students purchased in fall 2000.
>
> Over the course of this fall, we have seen a number of E-3400s locking up
> and freezing all the time -- five to six times per day -- particularly
> when attempting to access the Internet. (www.macromedia.com and
> www.espn.com, to name just two, can make these machines crash in almost
> every case.) Fresh format-and-reinstalls did nothing to resolve the
> problem.
>
> Some of the students sent their computer back to Gateway; in these cases,
> Gateway swapped the hard disk drives, but to no avail -- the problem kept
> happening.
>
> We were kind of stumped over here until one of my UAs found the following
> from an Indiana school district:
> http://www.incolsa.net/archives/techies/msg00054.html
>
> I contacted our campus computer store's manager, who worked with Gateway
> to see what's going on. Sure enough, it turns out that this is a "known
> issue" at some level at Gateway, and that some/many of the E-3400s
> shipping in summer/early fall 2000 had defective motherboards.
>
> We have as many as 90 students here with these computers; we're working to
> contact them, get their serial numbers, and send them into Gateway to get
> replacement motherboards.
>
> I am hearing talk third-hand that Gateway is in the middle of putting
> together a corporate program for these affected systems to get them
> repaired/new motherboards, but I don't have any details on that. Still,
> if you're seeing students with this problem, you might want to ping your
> Gateway rep and see what's up. Our affected students have been very
> frustrated with the situation and particularly Gateway's inability to
> officially recognize what's been going on here, but they're glad that some
> action is being taken.
>
> (Of course, this is turning into a world-class time suck for me for the
> better part of the month, but that goes with the territory...)
>
> -- Kevin
>
> +-----------------------------------------
> |Kevin Davis
> |Coordinator of Residential Computing
> |FAS Computer Services, Harvard University
> |ksdavis@fas.harvard.edu * 617.496.6064
>
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