[658] in resnet
Re: Help Desk survey
daemon@ATHENA.MIT.EDU (Andrews, Colleen)
Mon Jan 14 17:47:20 2002
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Message-ID: <7DC4C42CB1B00544BE000CE41F423D8A010F1A3C@ems5.uwsp.edu>
Date: Mon, 14 Jan 2002 16:39:51 -0600
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Andrews, Colleen" <candrews@UWSP.EDU>
To: RESNET-L@listserv.nd.edu
We are looking at the pros and cons of combined vs separated Help
Desk functions for ResNet support and the rest of Housing operations.
We'd like a few moments of your time to see how other folks are
handling these issues. We'll post the results in a few weeks.
1) name of institution University of Wisconsin-Stevens Point
2) population of ResNet-supported students 1719 and counting!
3) number of staff supported by central Housing IT services. We don't
have Housing IT services, we just have campus IT Services who run hall
computer labs, run ResNet, fix and/or install equipment and software,
maintain servers for our student information system, etc. We have a
central campus IT Help Desk for faculty/staff and students who cannot be
helped by Computer labs or our ResNet Help line.
4) Do you provide a Help Desk for ResNet? Yes, staffed only by
students.
5) Do you provide a Help Desk for Housing staff? The campus IT Help
Desk as mentioned above
6) Do the same people answer both types of calls? No
7) Does the same person manage both Help Desks? No
8) Have you changed to/from the current model within the last 3
years? If so, why? No
Colleen
Colleen Andrews
Student Computer Labs, Printing Accounting & ResNet Manager
Information Technology 026 LRC
900 Reserve St.
Stevens Point, WI 54481
715-346-3229 (phone & fax)
Colleen.Andrews@uwsp.edu (email)
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