[657] in resnet
Help Desk survey
daemon@ATHENA.MIT.EDU (John Rocchio)
Mon Jan 14 17:27:24 2002
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Date: Mon, 14 Jan 2002 14:16:54 -0800
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: John Rocchio <johnroc@CATS.UCSC.EDU>
To: RESNET-L@listserv.nd.edu
We are looking at the pros and cons of combined vs separated Help
Desk functions for ResNet support and the rest of Housing operations.
We'd like a few moments of your time to see how other folks are
handling these issues. We'll post the results in a few weeks.
1) name of institution
2) population of ResNet-supported students
3) number of staff supported by central Housing IT services
4) Do you provide a Help Desk for ResNet?
5) Do you provide a Help Desk for Housing staff?
6) Do the same people answer both types of calls?
7) Does the same person manage both Help Desks?
8) Have you changed to/from the current model within the last 3
years? If so, why?
Thanks for your participation.
John Rocchio
ResNet Manager
UC Santa Cruz
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