[523] in resnet
Re: What's Supported?
daemon@ATHENA.MIT.EDU (Pat Kava)
Tue Dec 4 18:31:50 2001
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Message-ID: <4.2.2.20011204151011.00b67be0@blue.ucdavis.edu>
Date: Tue, 4 Dec 2001 15:12:15 -0800
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Pat Kava <mpkava@UCDAVIS.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <Pine.OSF.4.33.0112041643420.26295-100000@is05.fas.harvard. edu>
You can find information about what's supported at the University of
California, Davis at http://itexpress.ucdavis.edu/support; take a look at
the main site as well for other resources we make available. -- PK
At 04:45 PM 12/4/01 -0500, you wrote:
>This fall, we officially delineated two categories: Guaranteed Support
>(networking, e-mail/Unix account, College Web applications, dial-up) and
>Best Effort (hardware issues, OS problems, viruses, really everything
>else). We dropped off flyers to each dorm room explaining the policy, and
>when a student schedules an appointment they get an email explaining this.
>
>Our support policy is online at
> http://www.fas.harvard.edu/~help/kbhtml/kb0637.shtml
>
> +-----------------------------------------
> |Kevin Davis
> |Coordinator of Residential Computing
> |FAS Computer Services, Harvard University
> |ksdavis@fas.harvard.edu * 617.496.6064
>
>On Tue, 4 Dec 2001, Wes Witemeyer wrote:
>
> > Our ResNet/Central Student HelpDesk, called Team 55, is currently
> > revisiting the type of support we offer to our student body. Currently we
> > will help with anything short of opening a case, on almost any OS. That
> > will include system reloads, software installs, virus clean-up,
> > connectivity setup, ect.
> >
> > What lines are other support organizations drawing in the sand and why?
> >
> > It seems that our Customer Service is taking a hit because we spend too
> > long on student machines that may need "too much" support to be functional
> > on our network.
> >
> > Comments?
> >
> >
> > Wes Witemeyer
> > Abilene Christian University
> > Abilene, Texas.
> >
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