[32084] in resnet
Re: printing systems / print costs
daemon@ATHENA.MIT.EDU (Tony Skalski)
Tue Apr 25 13:58:59 2017
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Date: Tue, 25 Apr 2017 12:57:58 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Tony Skalski <ajs@STOLAF.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <8778437486158051.WA.mike.malsedclaremontmckenna.edu@listserv.nd.edu>
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> This happens to us all the time - we'll get A4 or Exec or something
really oddball and it will hold up the queue at the printer.
We set the virtual queue to only accept letter, legal, and tabloid (what is
on hand at most copiers) within PaperCut. Users are notified if they try to
print A4 or something else not on the list, before they submit the job. (We
used to see the same issue, especially printing from Chrome on MacOS for
some strange reason.)
On Tue, Apr 25, 2017 at 12:21 PM, Mike Malsed <
mike.malsed@claremontmckenna.edu> wrote:
> This happens to us all the time - we'll get A4 or Exec or something reall=
y
> oddball and it will hold up the queue at the printer.
>
> It is SUPPOSED to over-ride it, but I've never gotten it to work.
>
> One little note about PaperCut - and it only applies if you use a virtual
> queue and you track your printing by the queue - print jobs are NOT track=
ed
> by virtual queue, but by "final" queue. I have a couple of printers that =
I
> pool, for balancing and failover, so my three virtual queues
> (Poppa-Main-SGL, -DBL, -DBL-Staple) go to BOTH. Unfortunately, Papercut
> does not tell me what these three virtual queues do so, for reporting
> purposes, I take what my other labs' SGL, DBL, DBL-Staple queues do, take=
a
> ratio and apply that to my virtual queues.
>
> Hope this makes sense. It may not apply to you - I don't know many who
> pool printers like this, and I don't know very many who track printing as
> closely as I do. :)
>
> Cheers
> Mike
>
> On Tue, 25 Apr 2017 11:53:23 -0400, Phil Reinhart <preinhar@ALLEGHENY.EDU=
>
> wrote:
>
> >I've printed a couple manuals that were downloaded as pdf format. They
> >contain text and images, one was over 100 pages. No problem with them. T=
he
> >biggest issue we run into is when someone sends a job that uses
> >non-standard paper size or manual feed. Its not supposed to hold up the
> >queue but it does occasionally. Our help desk techs have access to the
> >printer queues directly on the printers so they can clear these jobs.
> >Probably requested once a week somewhere on campus.
> >
> >--
> >><> <> ><>
> >Phil Reinhart
> >ITS Support/ResNet Network Administrator
> >Information Technology Services
> >Allegheny College
> >520 North Main Street, Meadville, Pennsylvania 16335
> >
> >*Authenticity Statement:* This message came from a member of the ITS
> staff.
> >If you have questions regarding the authenticity of the message, please
> >contact the InfoDesk at (814)332-3768.
> >
> >On Tue, Apr 25, 2017 at 11:07 AM, Seluga, Loriann <
> loriann.higashi@yale.edu>
> >wrote:
> >
> >> Thanks all =E2=80=93 for those of you using Papercut, do you have any =
problems
> >> with PDFs printing (or being slow to spool from the computer to the
> print
> >> queues)?
> >>
> >>
> >>
> >> Particularly if the file is a PDF file made up of lots of images (book
> >> scans, for example)?
> >>
> >>
> >>
> >> Thanks,
> >>
> >> -Lori
> >>
> >>
> >>
> >>
> >>
> >> *From:* Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] *On Behalf Of
> *Phil
> >> Reinhart
> >> *Sent:* Tuesday, April 25, 2017 10:37 AM
> >> *To:* RESNET-L@LISTSERV.ND.EDU
> >> *Subject:* Re: printing systems / print costs
> >>
> >>
> >>
> >> We use Papercut with a release queue for for students and both a relea=
se
> >> queue, for secure documents, and direct printing for employees. There
> is a
> >> lot of tracking/logging available but it takes a little work to parse
> the
> >> data. All students jobs are available at identified public printers fo=
r
> >> release. If not released within 24 hrs the jobs are automatically
> deleted.
> >> Points (cost) is not applied until the job is printed. Employee
> printing is
> >> billed back to the department and students are allotted a certain
> amount of
> >> printing with their college account and additional points can be
> purchased.
> >>
> >>
> >>
> >>
> >> --
> >>
> >> ><> <> ><>
> >> Phil Reinhart
> >>
> >> ITS Support/ResNet Network Administrator
> >>
> >> Information Technology Services
> >>
> >> Allegheny College
> >>
> >> 520 North Main Street, Meadville, Pennsylvania 16335
> >>
> >>
> >>
> >> *Authenticity Statement:* This message came from a member of the ITS
> >> staff. If you have questions regarding the authenticity of the message=
,
> >> please contact the InfoDesk at (814)332-3768 <(814)%20332-3768>.
> >>
> >>
> >>
> >> On Fri, Apr 21, 2017 at 4:43 PM, Seluga, Loriann <
> loriann.higashi@yale.edu>
> >> wrote:
> >>
> >> Hi All =E2=80=93
> >>
> >>
> >>
> >> Is there anyone who has a print management system / pay for print syst=
em
> >> that they are really happy with? In terms of ease of use, ease of
> >> management, student satisfaction, cost, etc.? I know for years the
> >> question was always the best of the worst, but is there a best of the
> best?
> >> :)
> >>
> >>
> >>
> >> Thanks,
> >>
> >> -Lori
> >>
> >>
> >>
> >> --------------------------------------
> >>
> >> Loriann Seluga
> >>
> >> loriann.higashi@yale.edu
> >>
> >> Yale Law School
> >>
> >> Student IT Support
> >>
> >> 203.432.3509 <(203)%20432-3509>
> >>
> >>
> >>
> >> ___________________________________________________ You are subscribed
> to
> >> the ResNet-L mailing list.
> >>
> >> To subscribe, unsubscribe or search the archives, go to
> >> http://LISTSERV.ND.EDU/archives/resnet-l.html
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=3D
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> >> ___________________________________________________
> >>
> >>
> >>
> >> ___________________________________________________ You are subscribed
> to
> >> the ResNet-L mailing list.
> >>
> >> To subscribe, unsubscribe or search the archives, go to
> >> http://LISTSERV.ND.EDU/archives/resnet-l.html
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> >> ___________________________________________________
> >> ___________________________________________________ You are subscribed
> to
> >> the ResNet-L mailing list.
> >>
> >> To subscribe, unsubscribe or search the archives, go to
> >> http://LISTSERV.ND.EDU/archives/resnet-l.html
> >> ___________________________________________________
> >>
> >
> >___________________________________________________
> >You are subscribed to the ResNet-L mailing list.
> >
> >To subscribe, unsubscribe or search the archives,
> >go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> >___________________________________________________
> >
>
> ___________________________________________________
> You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives,
> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
--=20
Tony Skalski
Systems Administrator
ajs@stolaf.edu
507-786-3227
St. Olaf College
Information Technology
1510 St. Olaf Avenue
Northfield, MN 55057-1097
___________________________________________________
You are subscribed to the ResNet-L mailing list.
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go to http://LISTSERV.ND.EDU/archives/resnet-l.html
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<div dir=3D"ltr">> This happens to us all the time - we'll get A4 or=
Exec or something really oddball and it will hold up the queue at the prin=
ter.<div><br></div><div>We set the virtual queue to only accept letter, leg=
al, and tabloid (what is on hand at most copiers) within PaperCut. Users ar=
e notified if they try to print A4 or something else not on the list, befor=
e they submit the job. (We used to see the same issue, especially printing =
from Chrome on MacOS for some strange reason.)</div></div><div class=3D"gma=
il_extra"><br><div class=3D"gmail_quote">On Tue, Apr 25, 2017 at 12:21 PM, =
Mike Malsed <span dir=3D"ltr"><<a href=3D"mailto:mike.malsed@claremontmc=
kenna.edu" target=3D"_blank">mike.malsed@claremontmckenna.edu</a>></span=
> wrote:<br><blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;bo=
rder-left:1px #ccc solid;padding-left:1ex">This happens to us all the time =
- we'll get A4 or Exec or something really oddball and it will hold up =
the queue at the printer.<br>
<br>
It is SUPPOSED to over-ride it, but I've never gotten it to work.<br>
<br>
One little note about PaperCut - and it only applies if you use a virtual q=
ueue and you track your printing by the queue - print jobs are NOT tracked =
by virtual queue, but by "final" queue. I have a couple of printe=
rs that I pool, for balancing and failover, so my three virtual queues (Pop=
pa-Main-SGL, -DBL, -DBL-Staple) go to BOTH. Unfortunately, Papercut does no=
t tell me what these three virtual queues do so, for reporting purposes, I =
take what my other labs' SGL, DBL, DBL-Staple queues do, take a ratio a=
nd apply that to my virtual queues.<br>
<br>
Hope this makes sense. It may not apply to you - I don't know many who =
pool printers like this, and I don't know very many who track printing =
as closely as I do. :)<br>
<br>
Cheers<br>
Mike<br>
<br>
On Tue, 25 Apr 2017 11:53:23 -0400, Phil Reinhart <<a href=3D"mailto:pre=
inhar@ALLEGHENY.EDU">preinhar@ALLEGHENY.EDU</a>> wrote:<br>
<br>
>I've printed a couple manuals that were downloaded as pdf format. T=
hey<br>
>contain text and images, one was over 100 pages. No problem with them. =
The<br>
>biggest issue we run into is when someone sends a job that uses<br>
>non-standard paper size or manual feed. Its not supposed to hold up the=
<br>
>queue but it does occasionally. Our help desk techs have access to the<=
br>
>printer queues directly on the printers so they can clear these jobs.<b=
r>
>Probably requested once a week somewhere on campus.<br>
><br>
>--<br>
>><>=C2=A0 <>=C2=A0 ><><br>
>Phil Reinhart<br>
>ITS Support/ResNet Network Administrator<br>
>Information Technology Services<br>
>Allegheny College<br>
>520 North Main Street, Meadville, Pennsylvania 16335<br>
><br>
>*Authenticity Statement:* This message came from a member of the ITS st=
aff.<br>
>If you have questions regarding the authenticity of the message, please=
<br>
>contact the InfoDesk at <a href=3D"tel:%28814%29332-3768" value=3D"+181=
43323768">(814)332-3768</a>.<br>
><br>
>On Tue, Apr 25, 2017 at 11:07 AM, Seluga, Loriann <<a href=3D"mailto=
:loriann.higashi@yale.edu">loriann.higashi@yale.edu</a>><br>
>wrote:<br>
><br>
>> Thanks all =E2=80=93 for those of you using Papercut, do you have =
any problems<br>
>> with PDFs printing (or being slow to spool from the computer to th=
e print<br>
>> queues)?<br>
>><br>
>><br>
>><br>
>> Particularly if the file is a PDF file made up of lots of images (=
book<br>
>> scans, for example)?<br>
>><br>
>><br>
>><br>
>> Thanks,<br>
>><br>
>> -Lori<br>
>><br>
>><br>
>><br>
>><br>
>><br>
>> *From:* Resnet Forum [mailto:<a href=3D"mailto:RESNET-L@LISTSERV.N=
D.EDU">RESNET-L@LISTSERV.ND.<wbr>EDU</a>] *On Behalf Of *Phil<br>
>> Reinhart<br>
>> *Sent:* Tuesday, April 25, 2017 10:37 AM<br>
>> *To:* <a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">RESNET-L@LISTSER=
V.ND.EDU</a><br>
>> *Subject:* Re: printing systems / print costs<br>
>><br>
>><br>
>><br>
>> We use Papercut with a release queue for for students and both a r=
elease<br>
>> queue, for secure documents, and direct printing for employees. Th=
ere is a<br>
>> lot of tracking/logging available but it takes a little work to pa=
rse the<br>
>> data. All students jobs are available at identified public printer=
s for<br>
>> release. If not released within 24 hrs the jobs are automatically =
deleted.<br>
>> Points (cost) is not applied until the job is printed. Employee pr=
inting is<br>
>> billed back to the department and students are allotted a certain =
amount of<br>
>> printing with their college account and additional points can be p=
urchased.<br>
>><br>
>><br>
>><br>
>><br>
>> --<br>
>><br>
>> ><>=C2=A0 <>=C2=A0 ><><br>
>> Phil Reinhart<br>
>><br>
>> ITS Support/ResNet Network Administrator<br>
>><br>
>> Information Technology Services<br>
>><br>
>> Allegheny College<br>
>><br>
>> 520 North Main Street, Meadville, Pennsylvania 16335<br>
>><br>
>><br>
>><br>
>> *Authenticity Statement:* This message came from a member of the I=
TS<br>
>> staff. If you have questions regarding the authenticity of the mes=
sage,<br>
>> please contact the InfoDesk at <a href=3D"tel:%28814%29332-3768" v=
alue=3D"+18143323768">(814)332-3768</a> <(814)%20332-3768>.<br>
>><br>
>><br>
>><br>
>> On Fri, Apr 21, 2017 at 4:43 PM, Seluga, Loriann <<a href=3D"ma=
ilto:loriann.higashi@yale.edu">loriann.higashi@yale.edu</a>><br>
>> wrote:<br>
>><br>
>> Hi All =E2=80=93<br>
>><br>
>><br>
>><br>
>> Is there anyone who has a print management system / pay for print =
system<br>
>> that they are really happy with?=C2=A0 In terms of ease of use, ea=
se of<br>
>> management, student satisfaction, cost, etc.?=C2=A0 I know for yea=
rs the<br>
>> question was always the best of the worst, but is there a best of =
the best?<br>
>> :)<br>
>><br>
>><br>
>><br>
>> Thanks,<br>
>><br>
>> -Lori<br>
>><br>
>><br>
>><br>
>> ------------------------------<wbr>--------<br>
>><br>
>> Loriann Seluga<br>
>><br>
>> <a href=3D"mailto:loriann.higashi@yale.edu">loriann.higashi@yale.e=
du</a><br>
>><br>
>> Yale Law School<br>
>><br>
>> Student IT Support<br>
>><br>
>> <a href=3D"tel:203.432.3509" value=3D"+12034323509">203.432.3509</=
a> <(203)%20432-3509><br>
>><br>
>><br>
>><br>
>> ______________________________<wbr>_____________________ You are s=
ubscribed to<br>
>> the ResNet-L mailing list.<br>
>><br>
>> To subscribe, unsubscribe or search the archives, go to<br>
>> <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" rel=3D"n=
oreferrer" target=3D"_blank">http://LISTSERV.ND.EDU/<wbr>archives/resnet-l.=
html</a><br>
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A__LISTSERV.ND.EDU_archives_resnet-2Dl.html&d=3DDwMFaQ&c=3D-dg2m7zW=
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>> ______________________________<wbr>_____________________<br>
>><br>
>><br>
>><br>
>> ______________________________<wbr>_____________________ You are s=
ubscribed to<br>
>> the ResNet-L mailing list.<br>
>><br>
>> To subscribe, unsubscribe or search the archives, go to<br>
>> <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" rel=3D"n=
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>> ______________________________<wbr>_____________________<br>
>> ______________________________<wbr>_____________________ You are s=
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>> the ResNet-L mailing list.<br>
>><br>
>> To subscribe, unsubscribe or search the archives, go to<br>
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>> ______________________________<wbr>_____________________<br>
>><br>
><br>
>_____________________________<wbr>______________________<br>
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><br>
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>go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" rel=3D"=
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______________________________<wbr>_____________________<br>
</blockquote></div><br><br clear=3D"all"><div><br></div>-- <br><div class=
=3D"gmail_signature" data-smartmail=3D"gmail_signature"><div dir=3D"ltr">To=
ny Skalski<br>Systems Administrator<br><a href=3D"mailto:ajs@stolaf.edu" ta=
rget=3D"_blank">ajs@stolaf.edu</a><br>507-786-3227<br>St. Olaf College<br>I=
nformation Technology<br>1510 St. Olaf Avenue<br>Northfield, MN =C2=A0 =C2=
=A055057-1097<br><div><div><br></div></div></div></div>
</div>
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