[28071] in resnet
Re: Anyone using SchoolDude?
daemon@ATHENA.MIT.EDU (Ward, Sean)
Wed Nov 7 12:52:41 2012
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Date: Wed, 7 Nov 2012 17:48:40 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Ward, Sean" <sward@bellarmine.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <CAOCHHz4fKKbSqMeg8yr3oP=N+u0ausg631eyAZU0ObDs2LYsSQ@mail.gmail.com>
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Mark,
As not to derail my own thread, shot me an e-mail off-list and I'll reply.
Sean
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Mark Warr=
en
Sent: Wednesday, November 07, 2012 11:31
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Anyone using SchoolDude?
Hey ya Sean,
We are about to begin using JIRA for ticketing and inventory tracking of us=
er machines while we work on them. I am literally in the design process as=
of yesterday. Can you offer any insight into the issues you are having wi=
th JIRA?
~M
Manager, IT Service Desk @ KC
W130 Pattee
University Park, PA 16802
814-863-5310
http://kcservicedesk.css.psu.edu
On Wed, Nov 7, 2012 at 11:12 AM, Ward, Sean <sward@bellarmine.edu<mailto:sw=
ard@bellarmine.edu>> wrote:
Is anyone out there using SchoolDude as an IT Management solution? If you =
have, how's the experience been? If not, did you have it and stop or was i=
t not worth using for some reason?
Our Facilities Management team has been using SchoolDude for their work ord=
ers for the last 6 months, so we already have it on campus. We're currentl=
y using JIRA for tickets and our inventory system could use a lot of help.
Thanks,
Sean
Sean Ward
Technology Support Specialist
Bellarmine University
sward@bellarmine.edu<mailto:sward@bellarmine.edu>
(502)272-8301<tel:%28502%29272-8301> (office)
(502)272-8300<tel:%28502%29272-8300> (fax)
Bellarmine IT on Twitter<https://twitter.com/BellarmineIT>
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<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Mark,<o:p></o:p></span></=
p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">As not to derail my own t=
hread, shot me an e-mail off-list and I’ll reply.<o:p></o:p></span></=
p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Sean<o:p></o:p></span></p=
>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:"=
;Tahoma","sans-serif"">From:</span></b><span style=3D"font-s=
ize:10.0pt;font-family:"Tahoma","sans-serif""> Resnet F=
orum [mailto:RESNET-L@LISTSERV.ND.EDU]
<b>On Behalf Of </b>Mark Warren<br>
<b>Sent:</b> Wednesday, November 07, 2012 11:31<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> Re: Anyone using SchoolDude?<o:p></o:p></span></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">Hey ya Sean,<o:p></o:p></p>
<div>
<p class=3D"MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class=3D"MsoNormal">We are about to begin using JIRA for ticketing and i=
nventory tracking of user machines while we work on them. I am litera=
lly in the design process as of yesterday. Can you offer any insight =
into the issues you are having with JIRA?<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class=3D"MsoNormal">~M<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt"><br clear=3D"all">
Manager, IT Service Desk @ KC<br>
W130 Pattee<br>
University Park, PA 16802<br>
814-863-5310<br>
<a href=3D"http://kcservicedesk.css.psu.edu" target=3D"_blank">http://kcser=
vicedesk.css.psu.edu</a><br>
<br>
<o:p></o:p></p>
<div>
<p class=3D"MsoNormal">On Wed, Nov 7, 2012 at 11:12 AM, Ward, Sean <<a h=
ref=3D"mailto:sward@bellarmine.edu" target=3D"_blank">sward@bellarmine.edu<=
/a>> wrote:<o:p></o:p></p>
<div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">Is anyone out there using SchoolDude as an IT Management solution?=
If you have, how’s the experience been? If not, did you =
have it and stop or was it not worth using for some
reason?<o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"> <o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">Our Facilities Management team has been using SchoolDude for their=
work orders for the last 6 months, so we already have it on campus. =
We’re currently using JIRA for tickets and
our inventory system could use a lot of help.<o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"> <o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">Thanks,<o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">Sean<o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"> <o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">Sean Ward<o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"><span style=3D"font-size:10.0pt">Technology Support Specialist</sp=
an><o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"><span style=3D"font-size:10.0pt">Bellarmine University</span><o:p>=
</o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"><span style=3D"font-size:10.0pt"><a href=3D"mailto:sward@bellarmin=
e.edu" target=3D"_blank">sward@bellarmine.edu</a></span><o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"><span style=3D"font-size:10.0pt"><a href=3D"tel:%28502%29272-8301"=
target=3D"_blank">(502)272-8301</a> (office)</span><o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"><span style=3D"font-size:10.0pt"><a href=3D"tel:%28502%29272-8300"=
target=3D"_blank">(502)272-8300</a> (fax)</span><o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"><span style=3D"font-size:10.0pt"> </span><o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"><span style=3D"font-size:10.0pt"><a href=3D"https://twitter.com/Be=
llarmineIT" target=3D"_blank">Bellarmine IT on Twitter</a></span><o:p></o:p=
></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"> <o:p></o:p></p>
</div>
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