[28070] in resnet
Re: Anyone using SchoolDude?
daemon@ATHENA.MIT.EDU (Erin Nettifee)
Wed Nov 7 11:50:52 2012
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Message-ID: <8659D62ACDF14647B729D6067CAA198303E8F4F2@ex-mbg-02.win.duke.edu>
Date: Wed, 7 Nov 2012 16:43:33 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Erin Nettifee <erin.nettifee@duke.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <5C70BAB33349354FAE6CC32CC916CC8196D14FD2@DAG01.providence.col>
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We switched from Remedy to ServiceNow in May and it's been really nice. I c=
an't speak to the pricing but it's a very capable system and worth checking=
out. We're only just now beginning to scratch the surface of what it can d=
o with asset management though.
I'll make my regular plug for checking out your library circulation system =
for "inventory" possibilities, particularly if it's for stuff that you circ=
ulate. We use Duke's library system to circulate our multimedia equipment a=
nd it saves us a lot of headaches.
Erin
________________________________
From: Resnet Forum [RESNET-L@LISTSERV.ND.EDU] on behalf of Rizzo, Jim [JRIZ=
ZO@providence.edu]
Sent: Wednesday, November 07, 2012 11:33 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Anyone using SchoolDude?
We currently use it. We have been using it for the past several years. We o=
riginally switched to it for that exact reason (plus it's cheap). We switch=
ed from a self-hosted open source, very basic ticketing system called Liber=
um.
We are switching away from SchoolDude to Service Now. It's not at all confi=
gurable and includes a lot of stuff that we don't use. It was clearly built=
from a facilities standpoint. You can't hide the stuff you don't use. The =
screens are busy. You can't configure roles outside of what the built-in ro=
les are (and they suck). User management is a royal pain in the you know wh=
at. You can't configure "categories" (they call them "problem types") outsi=
de of what the built-in ones are (you can, however, choose which ones are a=
vailable to your users and techs).
If you're looking for something cheap, it gets the job done. The support is=
really good. You can export all tickets to Excel and do your own reporting=
that way.
I don't recommend it unless you don't really have a choice and need somethi=
ng cheap and hosted.
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
(401) 865-1277
AIM: JRizzoPC
http://www.providence.edu/helpdesk
http://ihelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
Follow us on Twitter!
http://twitter.com/PCITHelpdesk
From: <Ward>, Sean <sward@bellarmine.edu<mailto:sward@bellarmine.edu>>
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu<mailto:RESNET-L@listserv.n=
d.edu>>
Date: Wednesday, November 7, 2012 11:12 AM
To: Resnet Forum <RESNET-L@listserv.nd.edu<mailto:RESNET-L@listserv.nd.edu>=
>
Subject: [RESNET-L] Anyone using SchoolDude?
Is anyone out there using SchoolDude as an IT Management solution? If you =
have, how=92s the experience been? If not, did you have it and stop or was=
it not worth using for some reason?
Our Facilities Management team has been using SchoolDude for their work ord=
ers for the last 6 months, so we already have it on campus. We=92re curren=
tly using JIRA for tickets and our inventory system could use a lot of help=
.
Thanks,
Sean
Sean Ward
Technology Support Specialist
Bellarmine University
sward@bellarmine.edu<mailto:sward@bellarmine.edu>
(502)272-8301 (office)
(502)272-8300 (fax)
Bellarmine IT on Twitter<https://twitter.com/BellarmineIT>
___________________________________________________ You are subscribed to t=
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To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
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<div style=3D"direction: ltr;font-family: Tahoma;color: #000000;font-size: =
10pt;">We switched from Remedy to ServiceNow in May and it's been really ni=
ce. I can't speak to the pricing but it's a very capable system and worth c=
hecking out. We're only just now beginning
to scratch the surface of what it can do with asset management though.<br>
<br>
I'll make my regular plug for checking out your library circulation system =
for "inventory" possibilities, particularly if it's for stuff tha=
t you circulate. We use Duke's library system to circulate our multimedia e=
quipment and it saves us a lot of headaches.<br>
<br>
Erin<br>
<br>
<div style=3D"font-family: Times New Roman; color: #000000; font-size: 16px=
">
<hr tabindex=3D"-1">
<div style=3D"direction: ltr;" id=3D"divRpF724155"><font color=3D"#000000" =
face=3D"Tahoma" size=3D"2"><b>From:</b> Resnet Forum [RESNET-L@LISTSERV.ND.=
EDU] on behalf of Rizzo, Jim [JRIZZO@providence.edu]<br>
<b>Sent:</b> Wednesday, November 07, 2012 11:33 AM<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> Re: Anyone using SchoolDude?<br>
</font><br>
</div>
<div></div>
<div>
<div>
<div>
<div>We currently use it. We have been using it for the past several years.=
We originally switched to it for that exact reason (plus it's cheap). We s=
witched from a self-hosted open source, very basic ticketing system called =
Liberum.</div>
<div><br>
</div>
<div>We are switching away from SchoolDude to Service Now. It's not at all =
configurable and includes a lot of stuff that we don't use. It was clearly =
built from a facilities standpoint. You can't hide the stuff you don't use.=
The screens are busy. You can't
configure roles outside of what the built-in roles are (and they suck). Us=
er management is a royal pain in the you know what. You can't configure &qu=
ot;categories" (they call them "problem types") outside of w=
hat the built-in ones are (you can, however, choose
which ones are available to your users and techs).</div>
<div><br>
</div>
<div>If you're looking for something cheap, it gets the job done. The suppo=
rt is really good. You can export all tickets to Excel and do your own repo=
rting that way.</div>
<div><br>
</div>
<div>I don't recommend it unless you don't really have a choice and need so=
mething cheap and hosted.</div>
<div><br>
</div>
<div>Jim</div>
<div>
<div>
<div>-- </div>
<div>Jim Rizzo</div>
</div>
<div>Helpdesk Manager</div>
<div>Providence College Information Technology</div>
<div>(401) 865-1277</div>
<div>AIM: JRizzoPC</div>
<div><a href=3D"http://www.providence.edu/helpdesk" target=3D"_blank">http:=
//www.providence.edu/helpdesk</a> </div>
<div><a href=3D"http://ihelp.providence.edu" target=3D"_blank">http://ihelp=
.providence.edu</a></div>
<div><br>
</div>
<div>Find us on Facebook!</div>
<div><a href=3D"http://www.facebook.com/ProvCollHelpDesk" target=3D"_blank"=
>http://www.facebook.com/ProvCollHelpDesk</a></div>
<div><br>
</div>
<div>Follow us on Twitter!</div>
<div><a href=3D"http://twitter.com/PCITHelpdesk" target=3D"_blank">http://t=
witter.com/PCITHelpdesk</a></div>
</div>
</div>
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<span style=3D"font-weight:bold">From: </span><Ward>, Sean <<a hre=
f=3D"mailto:sward@bellarmine.edu" target=3D"_blank">sward@bellarmine.edu</a=
>><br>
<span style=3D"font-weight:bold">Reply-To: </span>Resnet Forum <<a href=
=3D"mailto:RESNET-L@listserv.nd.edu" target=3D"_blank">RESNET-L@listserv.nd=
.edu</a>><br>
<span style=3D"font-weight:bold">Date: </span>Wednesday, November 7, 2012 1=
1:12 AM<br>
<span style=3D"font-weight:bold">To: </span>Resnet Forum <<a href=3D"mai=
lto:RESNET-L@listserv.nd.edu" target=3D"_blank">RESNET-L@listserv.nd.edu</a=
>><br>
<span style=3D"font-weight:bold">Subject: </span>[RESNET-L] Anyone using Sc=
hoolDude?<br>
</div>
<div><br>
</div>
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<p class=3D"MsoNormal">Is anyone out there using SchoolDude as an IT Manage=
ment solution? If you have, how=92s the experience been? If not=
, did you have it and stop or was it not worth using for some reason?</p>
<p class=3D"MsoNormal"> </p>
<p class=3D"MsoNormal">Our Facilities Management team has been using School=
Dude for their work orders for the last 6 months, so we already have it on =
campus. We=92re currently using JIRA for tickets and our inventory sy=
stem could use a lot of help.</p>
<p class=3D"MsoNormal"> </p>
<p class=3D"MsoNormal">Thanks,</p>
<p class=3D"MsoNormal">Sean</p>
<p class=3D"MsoNormal"> </p>
<p class=3D"MsoNormal">Sean Ward</p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt">Technology Support =
Specialist</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt">Bellarmine Universi=
ty</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt"><a href=3D"mailto:s=
ward@bellarmine.edu" target=3D"_blank"><span style=3D"color:blue">sward@bel=
larmine.edu</span></a></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt">(502)272-8301 (offi=
ce)</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt">(502)272-8300 (fax)=
</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt"> </span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt"><a href=3D"https://=
twitter.com/BellarmineIT" target=3D"_blank"><span style=3D"color:blue">Bell=
armine IT on Twitter</span></a></span></p>
<p class=3D"MsoNormal"> </p>
</div>
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