[28067] in resnet
Re: Anyone using SchoolDude?
daemon@ATHENA.MIT.EDU (Rizzo, Jim)
Wed Nov 7 11:35:05 2012
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Date: Wed, 7 Nov 2012 16:33:57 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Rizzo, Jim" <JRIZZO@providence.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <C83AE047A84D1E48BA389A807144246993C0B438@BUESFS.bellarmine.edu>
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We currently use it. We have been using it for the past several years. We o=
riginally switched to it for that exact reason (plus it's cheap). We switch=
ed from a self-hosted open source, very basic ticketing system called Liber=
um.
We are switching away from SchoolDude to Service Now. It's not at all confi=
gurable and includes a lot of stuff that we don't use. It was clearly built=
from a facilities standpoint. You can't hide the stuff you don't use. The =
screens are busy. You can't configure roles outside of what the built-in ro=
les are (and they suck). User management is a royal pain in the you know wh=
at. You can't configure "categories" (they call them "problem types") outsi=
de of what the built-in ones are (you can, however, choose which ones are a=
vailable to your users and techs).
If you're looking for something cheap, it gets the job done. The support is=
really good. You can export all tickets to Excel and do your own reporting=
that way.
I don't recommend it unless you don't really have a choice and need somethi=
ng cheap and hosted.
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
(401) 865-1277
AIM: JRizzoPC
http://www.providence.edu/helpdesk
http://ihelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
Follow us on Twitter!
http://twitter.com/PCITHelpdesk
From: <Ward>, Sean <sward@bellarmine.edu<mailto:sward@bellarmine.edu>>
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu<mailto:RESNET-L@listserv.n=
d.edu>>
Date: Wednesday, November 7, 2012 11:12 AM
To: Resnet Forum <RESNET-L@listserv.nd.edu<mailto:RESNET-L@listserv.nd.edu>=
>
Subject: [RESNET-L] Anyone using SchoolDude?
Is anyone out there using SchoolDude as an IT Management solution? If you =
have, how=92s the experience been? If not, did you have it and stop or was=
it not worth using for some reason?
Our Facilities Management team has been using SchoolDude for their work ord=
ers for the last 6 months, so we already have it on campus. We=92re curren=
tly using JIRA for tickets and our inventory system could use a lot of help=
.
Thanks,
Sean
Sean Ward
Technology Support Specialist
Bellarmine University
sward@bellarmine.edu<mailto:sward@bellarmine.edu>
(502)272-8301 (office)
(502)272-8300 (fax)
Bellarmine IT on Twitter<https://twitter.com/BellarmineIT>
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
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<div>
<div>
<div>We currently use it. We have been using it for the past several years.=
We originally switched to it for that exact reason (plus it's cheap). We s=
witched from a self-hosted open source, very basic ticketing system called =
Liberum.</div>
<div><br>
</div>
<div>We are switching away from SchoolDude to Service Now. It's not at all =
configurable and includes a lot of stuff that we don't use. It was clearly =
built from a facilities standpoint. You can't hide the stuff you don't use.=
The screens are busy. You can't
configure roles outside of what the built-in roles are (and they suck). Us=
er management is a royal pain in the you know what. You can't configure &qu=
ot;categories" (they call them "problem types") outside of w=
hat the built-in ones are (you can, however, choose
which ones are available to your users and techs).</div>
<div><br>
</div>
<div>If you're looking for something cheap, it gets the job done. The suppo=
rt is really good. You can export all tickets to Excel and do your own repo=
rting that way.</div>
<div><br>
</div>
<div>I don't recommend it unless you don't really have a choice and need so=
mething cheap and hosted.</div>
<div><br>
</div>
<div>Jim</div>
<div>
<div>
<div>-- </div>
<div>Jim Rizzo</div>
</div>
<div>Helpdesk Manager</div>
<div>Providence College Information Technology</div>
<div>(401) 865-1277</div>
<div>AIM: JRizzoPC</div>
<div><a href=3D"http://www.providence.edu/helpdesk">http://www.providence.e=
du/helpdesk</a> </div>
<div><a href=3D"http://ihelp.providence.edu">http://ihelp.providence.edu</a=
></div>
<div><br>
</div>
<div>Find us on Facebook!</div>
<div><a href=3D"http://www.facebook.com/ProvCollHelpDesk">http://www.facebo=
ok.com/ProvCollHelpDesk</a></div>
<div><br>
</div>
<div>Follow us on Twitter!</div>
<div><a href=3D"http://twitter.com/PCITHelpdesk">http://twitter.com/PCITHel=
pdesk</a></div>
</div>
</div>
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<span style=3D"font-weight:bold">From: </span><Ward>, Sean <<a hre=
f=3D"mailto:sward@bellarmine.edu">sward@bellarmine.edu</a>><br>
<span style=3D"font-weight:bold">Reply-To: </span>Resnet Forum <<a href=
=3D"mailto:RESNET-L@listserv.nd.edu">RESNET-L@listserv.nd.edu</a>><br>
<span style=3D"font-weight:bold">Date: </span>Wednesday, November 7, 2012 1=
1:12 AM<br>
<span style=3D"font-weight:bold">To: </span>Resnet Forum <<a href=3D"mai=
lto:RESNET-L@listserv.nd.edu">RESNET-L@listserv.nd.edu</a>><br>
<span style=3D"font-weight:bold">Subject: </span>[RESNET-L] Anyone using Sc=
hoolDude?<br>
</div>
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<p class=3D"MsoNormal">Is anyone out there using SchoolDude as an IT Manage=
ment solution? If you have, how=92s the experience been? If not=
, did you have it and stop or was it not worth using for some reason?<o:p><=
/o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">Our Facilities Management team has been using School=
Dude for their work orders for the last 6 months, so we already have it on =
campus. We=92re currently using JIRA for tickets and our inventory sy=
stem could use a lot of help.<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">Thanks,<o:p></o:p></p>
<p class=3D"MsoNormal">Sean<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">Sean Ward<o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt">Technology Support =
Specialist<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt">Bellarmine Universi=
ty<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt"><a href=3D"mailto:s=
ward@bellarmine.edu"><span style=3D"color:blue">sward@bellarmine.edu</span>=
</a><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt">(502)272-8301 (offi=
ce)<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt">(502)272-8300 (fax)=
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt"><o:p> </o:p></=
span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt"><a href=3D"https://=
twitter.com/BellarmineIT"><span style=3D"color:blue">Bellarmine IT on Twitt=
er</span></a><o:p></o:p></span></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
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