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Re: Apple Licensing

daemon@ATHENA.MIT.EDU (Jack Vizelter)
Fri Sep 14 13:13:34 2012

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Message-ID:  <DDD72C179CB5E043BCB41A24A01BD48F15E39C46@RUMBX1.rockefeller.edu>
Date:         Fri, 14 Sep 2012 17:11:35 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Jack Vizelter <jack@mail.rockefeller.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To:  <CAHeEVmqquv9bpe_vCepQ=zXvCemDb23FE18bH1fWTg6BOPD6ig@mail.gmail.com>

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We don't use Apple's VPP  for any Apple apps, we refer them to purchase it =
on their own or through the University's purchasing department.  We've gone=
 away from offering Mac OSX.   The only Apple app we offer is Office.


From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Eric Lemm=
ons
Sent: Friday, September 14, 2012 12:49 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Apple Licensing

Chris,
That's an interesting idea we may look into, though it sounds like a huge h=
assle to manage...

Jack,
We have a similar policy, but with Apple VPP the software license is attach=
ed to their personal Apple ID. We can have them uninstall it, but that does=
n't give us the license back.

On Fri, Sep 14, 2012 at 11:45 AM, Jack Vizelter <jack@mail.rockefeller.edu<=
mailto:jack@mail.rockefeller.edu>> wrote:
We have a policy in place that any software installed on any computer that =
was purchased using the University funds is owned by the University and mus=
t be uninstalled when leaving.  When we install the software for them we ma=
ke them sign a form that states that.  Any software that they download, we =
have a form that they fill out where they check this off.

HR also goes over this form with them and advises them of such policy when =
they meet when the person leaves.



From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSER=
V.ND.EDU>] On Behalf Of Eric Lemmons
Sent: Friday, September 14, 2012 12:29 PM

To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: Re: Apple Licensing

One of this issues I believe we're trying to deal with, though, is that if =
the user were to then leave the University we have no way to recoup that so=
ftware license.

For example, let's say we use the VPP to purchase a handful of Final Cut Pr=
o licenses ($299 each) for some of our marketing folks. If one of them leav=
es for another job the next month, they walk away with a $299 piece of soft=
ware that under traditional licensing we would keep. Is this just something=
 we have to deal with? Am I missing a crucial part of the process somewhere=
?

Thanks for all the input!

-Eric
On Fri, Sep 14, 2012 at 11:21 AM, Jack Vizelter <jack@mail.rockefeller.edu<=
mailto:jack@mail.rockefeller.edu>> wrote:
I believe I had inquired of this a year ago when Lion was released.  As Jer=
emy points out, you'll need to go through the volume purchasing program and=
 purchase 'x' amount of copies/licenses for the software you want and you'd=
 get redemption codes for that software.  You would then give one of these =
codes to your end-user who will need to use their own Apple-ID account to d=
ownload the software by entering this redemption code.

-jack

From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSER=
V.ND.EDU>] On Behalf Of Jeremy Mlazovsky
Sent: Friday, September 14, 2012 11:21 AM
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: Re: Apple Licensing

Someone her on-campus who dealt with this said the following:

"So, the answer to this is the Apple Volume Purchase Program (VPP):   http:=
//www.apple.com/education/volume-purchase-program/

Right at this moment, I don't have time to lay out exactly how I'd architec=
t a setup to achieve their goals, but it is possible.  The key is that all =
Apple ID's used on university-owned devices should be run through VPP - don=
't use personal Apple IDs."

Hope that helps.

Thanks.

Jeremy Mlazovsky '02
Director of Information Technology
College of Arts and Sciences
University of Dayton
300 College Park
Dayton, Ohio 45469-2206
937-229-2166<tel:937-229-2166>

Leadership UD 2009

Please contact the UDit Call Center  (937-229-3888<tel:%28937-229-3888>) fo=
r service requests.

On Fri, Sep 14, 2012 at 10:30 AM, Eric Lemmons <eric.lemmons@acu.edu<mailto=
:eric.lemmons@acu.edu>> wrote:
Good morning folks. One of our desktop support folks sent me the following =
email to pass on to y'all. I know we've had discussions about this before..=
.has anyone had any luck working with Apple on this? Are we missing somethi=
ng? Thanks for the help!

-Eric
---------- Forwarded message ----------

Eric,

I have a favor to request of you.

We currently use a "techadmin" App Store/iTunes account to buy software fro=
m the App Store. We are trying to figure out how to buy that software throu=
gh the App Store so that it's not tied to our techadmin account (that way u=
sers can update their software when they need to) but also not tied to the =
user's account (so that we are not giving them free software that they can =
then re-download if they were to leave the university). Giving them the tec=
hadmin account password is obviously a bad idea. Also, if we download using=
 the techadmin account, we are paying for one product license, which means =
downloading with the same account on a different machine does not charge us=
 for another product license and thus putting us out of licensing complianc=
e, something we need to avoid. We have emailed our Apple Rep, but haven't h=
eard anything back yet. It was also suggested that we have you email the In=
stitutional Helpdesk...people--I'm not sure I'm getting the name right. We =
can't be the only university having this trouble.

So, would you please email whomever you need to to find out what other univ=
ersities are doing?

Thanks,
Keith

--
Eric Lemmons
Hardware Repair Coordinator
Team55 Repair Coordinator
ACU Technology Support Services
eric.lemmons@acu.edu<mailto:eric.lemmons@acu.edu>
325.674.2881<tel:325.674.2881>
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--
Eric Lemmons
Hardware Repair Coordinator
Team55 Repair Coordinator
ACU Technology Support Services
eric.lemmons@acu.edu<mailto:eric.lemmons@acu.edu>
325.674.2881<tel:325.674.2881>
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.

To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
___
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.

To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
___



--
Eric Lemmons
Hardware Repair Coordinator
Team55 Repair Coordinator
ACU Technology Support Services
eric.lemmons@acu.edu<mailto:eric.lemmons@acu.edu>
325.674.2881
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.

To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
___

___________________________________________________
You are subscribed to the ResNet-L mailing list.

To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________

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<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;color:#1F497D">We don&#8217;t use Apple&=
#8217;s VPP&nbsp; for any Apple apps, we refer them to purchase it on their=
 own or through the University&#8217;s purchasing department. &nbsp;We&#821=
7;ve gone away
 from offering Mac OSX.&nbsp;&nbsp; The only Apple app we offer is Office.<=
o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;color:#1F497D"><o:p>&nbsp;</o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quot;Ca=
libri&quot;,&quot;sans-serif&quot;;color:#1F497D"><o:p>&nbsp;</o:p></span><=
/p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&quot=
;Tahoma&quot;,&quot;sans-serif&quot;">From:</span></b><span style=3D"font-s=
ize:10.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"> Resnet F=
orum [mailto:RESNET-L@LISTSERV.ND.EDU]
<b>On Behalf Of </b>Eric Lemmons<br>
<b>Sent:</b> Friday, September 14, 2012 12:49 PM<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> Re: Apple Licensing<o:p></o:p></span></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal">Chris,<o:p></o:p></p>
<div>
<p class=3D"MsoNormal">That's an interesting idea we may look into, though =
it sounds like a huge hassle to manage...<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
</div>
<div>
<p class=3D"MsoNormal">Jack,<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal">We have a similar policy, but with Apple VPP the sof=
tware license is attached to their personal Apple ID. We can have them unin=
stall it, but that doesn't give us the license back.<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<div>
<p class=3D"MsoNormal">On Fri, Sep 14, 2012 at 11:45 AM, Jack Vizelter &lt;=
<a href=3D"mailto:jack@mail.rockefeller.edu" target=3D"_blank">jack@mail.ro=
ckefeller.edu</a>&gt; wrote:<o:p></o:p></p>
<div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"><span style=3D"font-size:11.0pt;font-family:&quot;Calibri&quot;,&q=
uot;sans-serif&quot;;color:#1F497D">We have a policy in place that any soft=
ware installed on any computer that was purchased using the
 University funds is owned by the University and must be uninstalled when l=
eaving.&nbsp; When we install the software for them we make them sign a for=
m that states that.&nbsp; Any software that they download, we have a form t=
hat they fill out where they check this off.</span><o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"><span style=3D"font-size:11.0pt;font-family:&quot;Calibri&quot;,&q=
uot;sans-serif&quot;;color:#1F497D">&nbsp;</span><o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"><span style=3D"font-size:11.0pt;font-family:&quot;Calibri&quot;,&q=
uot;sans-serif&quot;;color:#1F497D">HR also goes over this form with them a=
nd advises them of such policy when they meet when the person
 leaves.</span><o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"><span style=3D"font-size:11.0pt;font-family:&quot;Calibri&quot;,&q=
uot;sans-serif&quot;;color:#1F497D">&nbsp;</span><o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"><span style=3D"font-size:11.0pt;font-family:&quot;Calibri&quot;,&q=
uot;sans-serif&quot;;color:#1F497D">&nbsp;</span><o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"><span style=3D"font-size:11.0pt;font-family:&quot;Calibri&quot;,&q=
uot;sans-serif&quot;;color:#1F497D">&nbsp;</span><o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"><b><span style=3D"font-size:10.0pt;font-family:&quot;Tahoma&quot;,=
&quot;sans-serif&quot;">From:</span></b><span style=3D"font-size:10.0pt;fon=
t-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"> Resnet Forum [mailto:<=
a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU" target=3D"_blank">RESNET-L@LISTS=
ERV.ND.EDU</a>]
<b>On Behalf Of </b>Eric Lemmons<br>
<b>Sent:</b> Friday, September 14, 2012 12:29 PM</span><o:p></o:p></p>
<div>
<div>
<p class=3D"MsoNormal"><br>
<b>To:</b> <a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU" target=3D"_blank">RE=
SNET-L@LISTSERV.ND.EDU</a><br>
<b>Subject:</b> Re: Apple Licensing<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">&nbsp;<o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">One of this issues I believe we're trying to deal with, though, is=
 that if the user were to then leave the University we have no way to recou=
p that software license.<o:p></o:p></p>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">&nbsp;<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">For example, let's say we use the VPP to purchase a handful of Fin=
al Cut Pro licenses ($299 each) for some of our marketing folks. If one of =
them leaves for another job the next
 month, they walk away with a $299 piece of software that under traditional=
 licensing we would keep. Is this just something we have to deal with? Am I=
 missing a crucial part of the process somewhere?<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">&nbsp;<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">Thanks for all the input!<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">&nbsp;<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;margin-bottom:12.0p=
t">-Eric<o:p></o:p></p>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">On Fri, Sep 14, 2012 at 11:21 AM, Jack Vizelter &lt;<a href=3D"mai=
lto:jack@mail.rockefeller.edu" target=3D"_blank">jack@mail.rockefeller.edu<=
/a>&gt; wrote:<o:p></o:p></p>
<div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"><span style=3D"font-size:11.0pt;font-family:&quot;Calibri&quot;,&q=
uot;sans-serif&quot;;color:#1F497D">I believe I had inquired of this a year=
 ago when Lion was released.&nbsp; As Jeremy points out, you&#8217;ll
 need to go through the volume purchasing program and purchase &#8216;x&#82=
17; amount of copies/licenses for the software you want and you&#8217;d get=
 redemption codes for that software.&nbsp; You would then give one of these=
 codes to your end-user who will need to use their own
 Apple-ID account to download the software by entering this redemption code=
.</span><o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"><span style=3D"font-size:11.0pt;font-family:&quot;Calibri&quot;,&q=
uot;sans-serif&quot;;color:#1F497D">&nbsp;</span><o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"><span style=3D"font-size:11.0pt;font-family:&quot;Calibri&quot;,&q=
uot;sans-serif&quot;;color:#1F497D">-jack</span><o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"><span style=3D"font-size:11.0pt;font-family:&quot;Calibri&quot;,&q=
uot;sans-serif&quot;;color:#1F497D">&nbsp;</span><o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"><b><span style=3D"font-size:10.0pt;font-family:&quot;Tahoma&quot;,=
&quot;sans-serif&quot;">From:</span></b><span style=3D"font-size:10.0pt;fon=
t-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;"> Resnet Forum [mailto:<=
a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU" target=3D"_blank">RESNET-L@LISTS=
ERV.ND.EDU</a>]
<b>On Behalf Of </b>Jeremy Mlazovsky<br>
<b>Sent:</b> Friday, September 14, 2012 11:21 AM<br>
<b>To:</b> <a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU" target=3D"_blank">RE=
SNET-L@LISTSERV.ND.EDU</a><br>
<b>Subject:</b> Re: Apple Licensing</span><o:p></o:p></p>
<div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">&nbsp;<o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">Someone her on-campus who dealt with this said the following:<o:p>=
</o:p></p>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">&nbsp;<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"><span style=3D"font-size:10.0pt;font-family:&quot;Arial&quot;,&quo=
t;sans-serif&quot;;color:#222222;background:white">&quot;So, the answer to =
this is the Apple Volume Purchase Program (VPP): &nbsp;&nbsp;</span><a href=
=3D"http://www.apple.com/education/volume-purchase-program/" target=3D"_bla=
nk"><span style=3D"font-size:10.0pt;font-family:&quot;Arial&quot;,&quot;san=
s-serif&quot;;color:#1155CC;background:white">http://www.apple.com/educatio=
n/volume-purchase-program/</span></a><span style=3D"font-size:10.0pt;font-f=
amily:&quot;Arial&quot;,&quot;sans-serif&quot;;color:#222222;background:whi=
te">&nbsp;</span><o:p></o:p></p>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto;background:white">
<span style=3D"font-size:10.0pt;font-family:&quot;Arial&quot;,&quot;sans-se=
rif&quot;;color:#222222">&nbsp;</span><o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto;background:white">
<span style=3D"font-size:10.0pt;font-family:&quot;Arial&quot;,&quot;sans-se=
rif&quot;;color:#222222">Right at this moment, I don't have time to lay out=
 exactly how I'd architect a setup to achieve their goals, but it is possib=
le. &nbsp;The key is that all Apple ID's used on university-owned
 devices should be run through VPP - don't use personal Apple IDs.&quot;</s=
pan><o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">&nbsp;<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">Hope that helps.<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">&nbsp;<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">Thanks.<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">&nbsp;<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">Jeremy Mlazovsky '02<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">Director of Information Technology<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">College of Arts and Sciences<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">University of Dayton<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">300 College Park<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">Dayton, Ohio 45469-2206<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"><a href=3D"tel:937-229-2166" target=3D"_blank">937-229-2166</a><o:=
p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">&nbsp;<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">Leadership UD 2009<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">&nbsp;<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">Please contact the UDit Call Center &nbsp;<a href=3D"tel:%28937-22=
9-3888" target=3D"_blank">(937-229-3888</a>)&nbsp;for service requests.<o:p=
></o:p></p>
</div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;margin-bottom:12.0p=
t">&nbsp;<o:p></o:p></p>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">On Fri, Sep 14, 2012 at 10:30 AM, Eric Lemmons &lt;<a href=3D"mail=
to:eric.lemmons@acu.edu" target=3D"_blank">eric.lemmons@acu.edu</a>&gt; wro=
te:<o:p></o:p></p>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">Good morning folks. One of our desktop support folks sent me the f=
ollowing email to pass on to y'all. I know we've had discussions about this=
 before...has anyone had any luck working
 with Apple on this? Are we missing something? Thanks for the help!<o:p></o=
:p></p>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">&nbsp;<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;margin-bottom:12.0p=
t">-Eric<o:p></o:p></p>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">---------- Forwarded message ----------<br>
<br>
Eric,<o:p></o:p></p>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">&nbsp;<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">I have a favor to request of you.&nbsp;<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">&nbsp;<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">We currently use a &quot;techadmin&quot; App Store/iTunes account =
to buy software from the App Store. We are trying to figure out how to buy =
that software through the App Store so that it's
 not tied to our techadmin account (that way users can update their softwar=
e when they need to) but also not tied to the user's account (so that we ar=
e not giving them free software that they can then re-download if they were=
 to leave the university). Giving
 them the techadmin account password is obviously a bad idea. Also, if we d=
ownload using the techadmin account, we are paying for one product license,=
 which means downloading with the same account on a different machine does =
not charge us for another product
 license and thus putting us out of licensing compliance, something we need=
 to avoid. We have emailed our Apple Rep, but haven't heard anything back y=
et. It was also suggested that we have you email the Institutional Helpdesk=
...people--I'm not sure I'm getting
 the name right. We can't be the only university having this trouble.&nbsp;=
<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">&nbsp;<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">So, would you please email whomever you need to to find out what o=
ther universities are doing?&nbsp;<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">&nbsp;<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">Thanks,<br>
Keith<o:p></o:p></p>
</div>
</div>
</div>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"><span style=3D"color:#888888">&nbsp;</span><o:p></o:p></p>
</div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"><span style=3D"color:#888888">--
<br>
Eric Lemmons<br>
Hardware Repair Coordinator<br>
Team55 Repair Coordinator<br>
ACU Technology Support Services<br>
<a href=3D"mailto:eric.lemmons@acu.edu" target=3D"_blank">eric.lemmons@acu.=
edu</a><br>
<a href=3D"tel:325.674.2881" target=3D"_blank">325.674.2881</a><br>
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
</span><o:p></o:p></p>
<p><span style=3D"color:#888888">To subscribe, unsubscribe or search the ar=
chives, go to
<a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_blank"=
>http://LISTSERV.ND.EDU/archives/resnet-l.html</a> ________________________=
___________________________
</span><o:p></o:p></p>
</div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">&nbsp;<o:p></o:p></p>
</div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">___________________________________________________ You are subscr=
ibed to the ResNet-L mailing list.
<o:p></o:p></p>
<p>To subscribe, unsubscribe or search the archives, go to <a href=3D"http:=
//LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_blank">
http://LISTSERV.ND.EDU/archives/resnet-l.html</a> _________________________=
__________________________
<o:p></o:p></p>
</div>
</div>
</div>
</div>
<div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">___________________________________________________ You are subscr=
ibed to the ResNet-L mailing list.
<o:p></o:p></p>
<p>To subscribe, unsubscribe or search the archives, go to <a href=3D"http:=
//LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_blank">
http://LISTSERV.ND.EDU/archives/resnet-l.html</a> _________________________=
__________________________
<o:p></o:p></p>
</div>
</div>
</div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto"><br>
<br clear=3D"all">
<o:p></o:p></p>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">&nbsp;<o:p></o:p></p>
</div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">--
<br>
Eric Lemmons<br>
Hardware Repair Coordinator<br>
Team55 Repair Coordinator<br>
ACU Technology Support Services<br>
<a href=3D"mailto:eric.lemmons@acu.edu" target=3D"_blank">eric.lemmons@acu.=
edu</a><br>
<a href=3D"tel:325.674.2881" target=3D"_blank">325.674.2881</a><o:p></o:p><=
/p>
</div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">___________________________________________________ You are subscr=
ibed to the ResNet-L mailing list.
<o:p></o:p></p>
<p>To subscribe, unsubscribe or search the archives, go to <a href=3D"http:=
//LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_blank">
http://LISTSERV.ND.EDU/archives/resnet-l.html</a> _________________________=
__________________________
<o:p></o:p></p>
</div>
</div>
</div>
</div>
<div>
<div>
<p class=3D"MsoNormal">___________________________________________________ =
You are subscribed to the ResNet-L mailing list.
<o:p></o:p></p>
<p>To subscribe, unsubscribe or search the archives, go to <a href=3D"http:=
//LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_blank">
http://LISTSERV.ND.EDU/archives/resnet-l.html</a> _________________________=
__________________________
<o:p></o:p></p>
</div>
</div>
</div>
<p class=3D"MsoNormal"><br>
<br clear=3D"all">
<o:p></o:p></p>
<div>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
</div>
<p class=3D"MsoNormal">-- <br>
Eric Lemmons<br>
Hardware Repair Coordinator<br>
Team55 Repair Coordinator<br>
ACU Technology Support Services<br>
<a href=3D"mailto:eric.lemmons@acu.edu" target=3D"_blank">eric.lemmons@acu.=
edu</a><br>
325.674.2881<o:p></o:p></p>
</div>
<p class=3D"MsoNormal">___________________________________________________ =
You are subscribed to the ResNet-L mailing list.
<o:p></o:p></p>
<p>To subscribe, unsubscribe or search the archives, go to http://LISTSERV.=
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