[27906] in resnet
Re: Job description
daemon@ATHENA.MIT.EDU (Terri Godleski)
Mon Aug 27 16:09:44 2012
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Date: Mon, 27 Aug 2012 16:07:33 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Terri Godleski <godleski@unca.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <CAPAYw2rGVYikA0c=XYtGfj5t2aXnaK+62PAgrfy0t+cv9P4wVw@mail.gmail.com>
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Thanks Richard!
On Mon, Aug 27, 2012 at 3:55 PM, Richard Musal
<richard.musal@manhattan.edu>wrote:
> This is what I use for my student run helpdesk
> Job Title: Client Services Technician
>
> Entry level Job Description for FWS/CE/GA:
>
> The primary focus is to support the Manhattan College community's
> technology needs. The CST performs daily operations of the Client Services
> office, including checking student email, checking ticketing, answering the
> phones, and greeting clients in the office. Other responsibilities include
> but are not limited to: consulting, training, supporting faculty and
> students; writing technology based manuals; facilitating technology based
> workshops to the public MC community (NOT privately during a Professor's
> class period); Self evaluation and assessment of CS skills and knowledge;
> assist colleagues, and troubleshooting. Additional responsibilities to be
> determined by Supervisors depending on the needs of the office. Training
> is provided.
>
> Professional Skills Required :
> Leadership, Interpersonal Communication, Basic Business Literacy, Basic
> Technology Use, and a Desire to learn.
>
> Preferred Skills (NOT Required):
> Mac and PC Troubleshooting, Network Troubleshooting, Hardware installation
> and Support.
> MS office; Mac Office; CD/DVD burning; Basic MS XP/Vista/W7 OS maintenance
> (updates, defrag, check disk, repair OS installation); Basic Mac OS
> maintenance (updates, repair OS installation), PDF printing; Document
> scanning; Document faxing; software installation and support. Knowledge of
> Linux; Video Editing and Conversions; Moodle Course Administration,
> Computer Programming; Web Design; and Server Administration is a plus.
>
>
>
> Hope it helps
> -----------------------
> *Richard A. Musal, M.A., P.D.*
> *Assistant Director of Client Services & Operations/Adjunct Professor of
> CIS*
>
> Riverdale, NY 10471
> Phone: 718-862-7933
> Fax: 718-862-7877
> richard.musal@manhattan.edu
> www.manhattan.edu
> <https://sites.google.com/a/manhattan.edu/jet/>
>
>
> On Mon, Aug 27, 2012 at 2:55 PM, Terri Godleski <godleski@unca.edu> wrote:
>
>> Hello all,
>> Does anyone have a job description for a Student Technical Service
>> manager. This would be for walk in service center manager.
>> Thanks!
>>
>>
>> --
>> Terri Godleski
>> UNC Asheville
>> ITS User Support
>> Student Technical Services <http://www.facebook.com/STSUNCA>
>>
>>
>> ___________________________________________________ You are subscribed to
>> the ResNet-L mailing list.
>>
>> To subscribe, unsubscribe or search the archives, go to
>> http://LISTSERV.ND.EDU/archives/resnet-l.html___________________________________________________
>>
>
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html___________________________________________________
>
--
Terri Godleski
UNC Asheville
ITS User Support
Student Technical Services <http://www.facebook.com/STSUNCA>
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Thanks Richard!<br><br><div class=3D"gmail_quote">On Mon, Aug 27, 2012 at 3=
:55 PM, Richard Musal <span dir=3D"ltr"><<a href=3D"mailto:richard.musal=
@manhattan.edu" target=3D"_blank">richard.musal@manhattan.edu</a>></span=
> wrote:<br>
<blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1p=
x #ccc solid;padding-left:1ex">This is what I use for my student run helpde=
sk<br><span style=3D"vertical-align:baseline;font-variant:normal;font-style=
:normal;font-size:21px;background-color:transparent;text-decoration:none;fo=
nt-family:'Times New Roman';font-weight:normal">Job Title: =A0Clien=
t Services Technician</span><br>
<span style=3D"vertical-align:baseline;font-variant:normal;font-style:norma=
l;font-size:21px;background-color:transparent;text-decoration:none;font-fam=
ily:'Times New Roman';font-weight:normal"></span><br>
<span style=3D"vertical-align:baseline;font-variant:normal;font-style:norma=
l;font-size:16px;background-color:transparent;text-decoration:none;font-fam=
ily:'Times New Roman';font-weight:normal">Entry level Job Descripti=
on for FWS/CE/GA</span><span style=3D"vertical-align:baseline;font-variant:=
normal;font-style:normal;font-size:15px;background-color:transparent;text-d=
ecoration:none;font-family:'Times New Roman';font-weight:normal">:<=
/span><br>
<span style=3D"vertical-align:baseline;font-variant:normal;font-style:norma=
l;font-size:15px;background-color:transparent;text-decoration:none;font-fam=
ily:'Times New Roman';font-weight:normal"></span><br>
<span style=3D"vertical-align:baseline;font-variant:normal;font-style:norma=
l;font-size:15px;background-color:transparent;text-decoration:none;font-fam=
ily:'Times New Roman';font-weight:normal">The
primary focus is to support the Manhattan College community's=20
technology needs. =A0The CST performs daily operations of the Client=20
Services office, including checking student email, checking ticketing,=20
answering the phones, and greeting clients in the office. Other=20
responsibilities include but are not limited to: =A0consulting, training,=
=20
supporting faculty and students; writing technology based manuals;=20
facilitating technology based workshops to the public MC community (NOT=20
privately during a Professor's class period); Self evaluation and=20
assessment of CS skills and knowledge; =A0assist colleagues, and=20
troubleshooting. Additional responsibilities to be determined by=20
Supervisors depending on the needs of the office. =A0=A0</span><span style=
=3D"vertical-align:baseline;font-variant:normal;font-style:normal;font-size=
:15px;background-color:transparent;text-decoration:none;font-family:'Ti=
mes New Roman';font-weight:bold">Training is provided.</span><br>
<span style=3D"vertical-align:baseline;font-variant:normal;font-style:norma=
l;font-size:15px;background-color:transparent;text-decoration:none;font-fam=
ily:'Times New Roman';font-weight:normal"></span><br>
<span style=3D"vertical-align:baseline;font-variant:normal;font-style:norma=
l;font-size:15px;background-color:transparent;text-decoration:underline;fon=
t-family:'Times New Roman';font-weight:normal">Professional Skills =
Required </span><span style=3D"vertical-align:baseline;font-variant:normal;=
font-style:normal;font-size:15px;background-color:transparent;text-decorati=
on:none;font-family:'Times New Roman';font-weight:normal">:</span><=
br>
<span style=3D"vertical-align:baseline;font-variant:normal;font-style:norma=
l;font-size:15px;background-color:transparent;text-decoration:none;font-fam=
ily:'Times New Roman';font-weight:normal">Leadership, Interpersonal=
Communication, Basic Business Literacy, Basic Technology Use, and a Desire=
to learn.</span><br>
<span style=3D"vertical-align:baseline;font-variant:normal;font-style:norma=
l;font-size:15px;background-color:transparent;text-decoration:none;font-fam=
ily:'Times New Roman';font-weight:normal"></span><br>
<span style=3D"vertical-align:baseline;font-variant:normal;font-style:norma=
l;font-size:15px;background-color:transparent;text-decoration:underline;fon=
t-family:'Times New Roman';font-weight:normal">Preferred Skills (NO=
T Required)</span><span style=3D"vertical-align:baseline;font-variant:norma=
l;font-style:normal;font-size:15px;background-color:transparent;text-decora=
tion:none;font-family:'Times New Roman';font-weight:normal">:</span=
><br>
<span style=3D"vertical-align:baseline;font-variant:normal;font-style:norma=
l;font-size:15px;background-color:transparent;text-decoration:none;font-fam=
ily:'Times New Roman';font-weight:normal">Mac and PC Troubleshootin=
g, Network Troubleshooting, Hardware installation and Support.</span><br>
<span style=3D"vertical-align:baseline;font-variant:normal;font-style:norma=
l;font-size:15px;background-color:transparent;text-decoration:none;font-fam=
ily:'Times New Roman';font-weight:normal">MS
office; Mac Office; CD/DVD burning; Basic MS XP/Vista/W7 OS maintenance
(updates, defrag, check disk, repair OS installation); Basic Mac OS=20
maintenance (updates, repair OS installation), PDF printing; Document=20
scanning; Document faxing; software installation and support. Knowledge=20
of Linux; Video Editing and Conversions; Moodle Course Administration,=20
Computer Programming; Web Design; and Server Administration is a plus.</spa=
n><br><span style=3D"vertical-align:baseline;font-variant:normal;font-style=
:normal;font-size:15px;background-color:transparent;text-decoration:none;fo=
nt-family:'Times New Roman';font-weight:normal"></span><br>
<span style=3D"vertical-align:baseline;font-variant:normal;font-style:norma=
l;font-size:15px;background-color:transparent;text-decoration:none;font-fam=
ily:'Times New Roman';font-weight:normal"></span><br>
<span style=3D"vertical-align:baseline;font-variant:normal;font-style:norma=
l;font-size:15px;background-color:transparent;text-decoration:none;font-fam=
ily:Arial;font-weight:normal"></span><br>Hope it helps<br clear=3D"all">
<span style=3D"color:rgb(34,34,34);font-size:14px;font-family:arial,sans-se=
rif"><font color=3D"#006600" face=3D"georgia, serif"><div>-----------------=
------</div>
<b>Richard A. Musal, M.A., P.D.</b></font><div><font color=3D"#006600" face=
=3D"georgia, serif"><i>Assistant Director of Client Services & Operatio=
ns/Adjunct Professor of CIS</i></font></div><div><font face=3D"georgia, ser=
if"><img src=3D""><br>
</font></div>
<div><font face=3D"georgia, serif">Riverdale, NY 10471</font></div><div><fo=
nt face=3D"georgia, serif">Phone: <a href=3D"tel:718-862-7933" value=3D"+17=
188627933" target=3D"_blank">718-862-7933</a></font></div><div><font face=
=3D"georgia, serif">Fax: <a href=3D"tel:718-862-7877" value=3D"+17188627877=
" target=3D"_blank">718-862-7877</a></font></div>
<div><font face=3D"georgia, serif"><a href=3D"mailto:richard.musal@manhatta=
n.edu" target=3D"_blank">richard.musal@manhattan.edu</a></font></div>
<div><font color=3D"#006600" face=3D"georgia, serif"><a href=3D"http://www.=
manhattan.edu/" target=3D"_blank">www.manhattan.edu</a></font></div><div></=
div></span><a href=3D"https://sites.google.com/a/manhattan.edu/jet/" target=
=3D"_blank">
</a><br>
<br><br><div class=3D"gmail_quote"><div><div class=3D"h5">On Mon, Aug 27, 2=
012 at 2:55 PM, Terri Godleski <span dir=3D"ltr"><<a href=3D"mailto:godl=
eski@unca.edu" target=3D"_blank">godleski@unca.edu</a>></span> wrote:<br=
></div>
</div><blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-l=
eft:1px #ccc solid;padding-left:1ex"><div><div class=3D"h5">
Hello all,<br>Does anyone have a job description for a Student Technical Se=
rvice manager. This would be for walk in service center manager. <br>Thanks=
!</div></div><span><font color=3D"#888888"><div><div class=3D"h5"><br clear=
=3D"all">
<br>-- <br>
Terri Godleski<br>UNC Asheville<br>ITS User Support<br>
Student Technical Services <a href=3D"http://www.facebook.com/STSUNCA" targ=
et=3D"_blank"><img src=3D""></a><br>
<br><br></div></div>
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</p></font></span></blockquote></div><br>
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___________________________________________________
</p></blockquote></div><br><br clear=3D"all"><br>-- <br>Terri Godleski<br>U=
NC Asheville<br>ITS User Support<br>Student Technical Services <a href=3D"h=
ttp://www.facebook.com/STSUNCA" target=3D"_blank"><img src=3D"http://theroh=
anaurora.com/files/downloads/icon/facebook_16.png"></a><br>
<br><br>
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