[27905] in resnet
Re: Job description
daemon@ATHENA.MIT.EDU (Richard Musal)
Mon Aug 27 15:57:23 2012
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary=f46d04339cae1433f104c844b629
Message-ID: <CAPAYw2rGVYikA0c=XYtGfj5t2aXnaK+62PAgrfy0t+cv9P4wVw@mail.gmail.com>
Date: Mon, 27 Aug 2012 15:55:24 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Richard Musal <richard.musal@MANHATTAN.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <CAKp2cvkXRS-TnVUVMgdDwi++6qxBKda5tt25MM8BQv24pr_Dmg@mail.gmail.com>
--f46d04339cae1433f104c844b629
Content-Type: text/plain; charset=ISO-8859-1
This is what I use for my student run helpdesk
Job Title: Client Services Technician
Entry level Job Description for FWS/CE/GA:
The primary focus is to support the Manhattan College community's
technology needs. The CST performs daily operations of the Client Services
office, including checking student email, checking ticketing, answering the
phones, and greeting clients in the office. Other responsibilities include
but are not limited to: consulting, training, supporting faculty and
students; writing technology based manuals; facilitating technology based
workshops to the public MC community (NOT privately during a Professor's
class period); Self evaluation and assessment of CS skills and knowledge;
assist colleagues, and troubleshooting. Additional responsibilities to be
determined by Supervisors depending on the needs of the office. Training
is provided.
Professional Skills Required :
Leadership, Interpersonal Communication, Basic Business Literacy, Basic
Technology Use, and a Desire to learn.
Preferred Skills (NOT Required):
Mac and PC Troubleshooting, Network Troubleshooting, Hardware installation
and Support.
MS office; Mac Office; CD/DVD burning; Basic MS XP/Vista/W7 OS maintenance
(updates, defrag, check disk, repair OS installation); Basic Mac OS
maintenance (updates, repair OS installation), PDF printing; Document
scanning; Document faxing; software installation and support. Knowledge of
Linux; Video Editing and Conversions; Moodle Course Administration,
Computer Programming; Web Design; and Server Administration is a plus.
Hope it helps
-----------------------
*Richard A. Musal, M.A., P.D.*
*Assistant Director of Client Services & Operations/Adjunct Professor of CIS
*
Riverdale, NY 10471
Phone: 718-862-7933
Fax: 718-862-7877
richard.musal@manhattan.edu
www.manhattan.edu
<https://sites.google.com/a/manhattan.edu/jet/>
On Mon, Aug 27, 2012 at 2:55 PM, Terri Godleski <godleski@unca.edu> wrote:
> Hello all,
> Does anyone have a job description for a Student Technical Service
> manager. This would be for walk in service center manager.
> Thanks!
>
> --
> Terri Godleski
> UNC Asheville
> ITS User Support
> Student Technical Services <http://www.facebook.com/STSUNCA>
>
>
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html___________________________________________________
>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
--f46d04339cae1433f104c844b629
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable
This is what I use for my student run helpdesk<br><span style=3D"font-size:=
21px;font-family:'Times New Roman';color:#000000;background-color:t=
ransparent;font-weight:normal;font-style:normal;font-variant:normal;text-de=
coration:none;vertical-align:baseline" id=3D"internal-source-marker_0.88666=
74469419795">Job Title: =A0Client Services Technician</span><br>
<span style=3D"font-size:21px;font-family:'Times New Roman';color:#=
000000;background-color:transparent;font-weight:normal;font-style:normal;fo=
nt-variant:normal;text-decoration:none;vertical-align:baseline"></span><br>
<span style=3D"font-size:16px;font-family:'Times New Roman';color:#=
000000;background-color:transparent;font-weight:normal;font-style:normal;fo=
nt-variant:normal;text-decoration:none;vertical-align:baseline">Entry level=
Job Description for FWS/CE/GA</span><span style=3D"font-size:15px;font-fam=
ily:'Times New Roman';color:#000000;background-color:transparent;fo=
nt-weight:normal;font-style:normal;font-variant:normal;text-decoration:none=
;vertical-align:baseline">:</span><br>
<span style=3D"font-size:15px;font-family:'Times New Roman';color:#=
000000;background-color:transparent;font-weight:normal;font-style:normal;fo=
nt-variant:normal;text-decoration:none;vertical-align:baseline"></span><br>
<span style=3D"font-size:15px;font-family:'Times New Roman';color:#=
000000;background-color:transparent;font-weight:normal;font-style:normal;fo=
nt-variant:normal;text-decoration:none;vertical-align:baseline">The
primary focus is to support the Manhattan College community's=20
technology needs. =A0The CST performs daily operations of the Client=20
Services office, including checking student email, checking ticketing,=20
answering the phones, and greeting clients in the office. Other=20
responsibilities include but are not limited to: =A0consulting, training,=
=20
supporting faculty and students; writing technology based manuals;=20
facilitating technology based workshops to the public MC community (NOT=20
privately during a Professor's class period); Self evaluation and=20
assessment of CS skills and knowledge; =A0assist colleagues, and=20
troubleshooting. Additional responsibilities to be determined by=20
Supervisors depending on the needs of the office. =A0=A0</span><span style=
=3D"font-size:15px;font-family:'Times New Roman';color:#000000;back=
ground-color:transparent;font-weight:bold;font-style:normal;font-variant:no=
rmal;text-decoration:none;vertical-align:baseline">Training is provided.</s=
pan><br>
<span style=3D"font-size:15px;font-family:'Times New Roman';color:#=
000000;background-color:transparent;font-weight:normal;font-style:normal;fo=
nt-variant:normal;text-decoration:none;vertical-align:baseline"></span><br>
<span style=3D"font-size:15px;font-family:'Times New Roman';color:#=
000000;background-color:transparent;font-weight:normal;font-style:normal;fo=
nt-variant:normal;text-decoration:underline;vertical-align:baseline">Profes=
sional Skills Required </span><span style=3D"font-size:15px;font-family:=
9;Times New Roman';color:#000000;background-color:transparent;font-weig=
ht:normal;font-style:normal;font-variant:normal;text-decoration:none;vertic=
al-align:baseline">:</span><br>
<span style=3D"font-size:15px;font-family:'Times New Roman';color:#=
000000;background-color:transparent;font-weight:normal;font-style:normal;fo=
nt-variant:normal;text-decoration:none;vertical-align:baseline">Leadership,=
Interpersonal Communication, Basic Business Literacy, Basic Technology Use=
, and a Desire to learn.</span><br>
<span style=3D"font-size:15px;font-family:'Times New Roman';color:#=
000000;background-color:transparent;font-weight:normal;font-style:normal;fo=
nt-variant:normal;text-decoration:none;vertical-align:baseline"></span><br>
<span style=3D"font-size:15px;font-family:'Times New Roman';color:#=
000000;background-color:transparent;font-weight:normal;font-style:normal;fo=
nt-variant:normal;text-decoration:underline;vertical-align:baseline">Prefer=
red Skills (NOT Required)</span><span style=3D"font-size:15px;font-family:&=
#39;Times New Roman';color:#000000;background-color:transparent;font-we=
ight:normal;font-style:normal;font-variant:normal;text-decoration:none;vert=
ical-align:baseline">:</span><br>
<span style=3D"font-size:15px;font-family:'Times New Roman';color:#=
000000;background-color:transparent;font-weight:normal;font-style:normal;fo=
nt-variant:normal;text-decoration:none;vertical-align:baseline">Mac and PC =
Troubleshooting, Network Troubleshooting, Hardware installation and Support=
.</span><br>
<span style=3D"font-size:15px;font-family:'Times New Roman';color:#=
000000;background-color:transparent;font-weight:normal;font-style:normal;fo=
nt-variant:normal;text-decoration:none;vertical-align:baseline">MS
office; Mac Office; CD/DVD burning; Basic MS XP/Vista/W7 OS maintenance
(updates, defrag, check disk, repair OS installation); Basic Mac OS=20
maintenance (updates, repair OS installation), PDF printing; Document=20
scanning; Document faxing; software installation and support. Knowledge=20
of Linux; Video Editing and Conversions; Moodle Course Administration,=20
Computer Programming; Web Design; and Server Administration is a plus.</spa=
n><br><span style=3D"font-size:15px;font-family:'Times New Roman';c=
olor:#000000;background-color:transparent;font-weight:normal;font-style:nor=
mal;font-variant:normal;text-decoration:none;vertical-align:baseline"></spa=
n><br>
<span style=3D"font-size:15px;font-family:'Times New Roman';color:#=
000000;background-color:transparent;font-weight:normal;font-style:normal;fo=
nt-variant:normal;text-decoration:none;vertical-align:baseline"></span><br>
<span style=3D"font-size:15px;font-family:Arial;color:#000000;background-co=
lor:transparent;font-weight:normal;font-style:normal;font-variant:normal;te=
xt-decoration:none;vertical-align:baseline"></span><br>Hope it helps<br cle=
ar=3D"all">
<span style=3D"color:rgb(34,34,34);font-family:arial,sans-serif;font-size:1=
4px;background-color:rgb(255,255,255)"><font color=3D"#006600" face=3D"geor=
gia, serif"><div>-----------------------</div>
<b>Richard A. Musal, M.A., P.D.</b></font><div><font color=3D"#006600" face=
=3D"georgia, serif"><i>Assistant Director of Client Services & Operatio=
ns/Adjunct Professor of CIS</i></font></div><div><font face=3D"georgia, ser=
if"><img src=3D"http://home.manhattan.edu/collegerelations/email_logo.jpg">=
<br>
</font></div>
<div><font face=3D"georgia, serif">Riverdale, NY 10471</font></div><div><fo=
nt face=3D"georgia, serif">Phone: 718-862-7933</font></div><div><font face=
=3D"georgia, serif">Fax: 718-862-7877</font></div><div><font face=3D"georgi=
a, serif"><a href=3D"mailto:richard.musal@manhattan.edu" target=3D"_blank">=
richard.musal@manhattan.edu</a></font></div>
<div><font color=3D"#006600" face=3D"georgia, serif"><a href=3D"http://www.=
manhattan.edu/" target=3D"_blank">www.manhattan.edu</a></font></div><div></=
div></span><a href=3D"https://sites.google.com/a/manhattan.edu/jet/" target=
=3D"_blank">
</a><br>
<br><br><div class=3D"gmail_quote">On Mon, Aug 27, 2012 at 2:55 PM, Terri G=
odleski <span dir=3D"ltr"><<a href=3D"mailto:godleski@unca.edu" target=
=3D"_blank">godleski@unca.edu</a>></span> wrote:<br><blockquote class=3D=
"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding=
-left:1ex">
Hello all,<br>Does anyone have a job description for a Student Technical Se=
rvice manager. This would be for walk in service center manager. <br>Thanks=
!<span class=3D"HOEnZb"><font color=3D"#888888"><br clear=3D"all"><br>-- <b=
r>
Terri Godleski<br>UNC Asheville<br>ITS User Support<br>
Student Technical Services <a href=3D"http://www.facebook.com/STSUNCA" targ=
et=3D"_blank"><img src=3D""></a><br>
<br><br>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
<p>
To subscribe, unsubscribe or search the archives,
go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_=
blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a>
___________________________________________________
</p></font></span></blockquote></div><br>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
<p>
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
--f46d04339cae1433f104c844b629--
