[27872] in resnet
Re: Web Help Desk purchased by SolarWinds
daemon@ATHENA.MIT.EDU (Paul Hall)
Mon Jul 30 23:24:25 2012
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Message-ID: <4D0EABFE-3449-4426-836C-7B83E2BC132C@csumb.edu>
Date: Mon, 30 Jul 2012 20:22:50 -0700
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Paul Hall <phall@csumb.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <CACGRg4ew_yfta1jU-hgCbnBjOoss7bdTMHo3PSKjXkHS=6EKDg@mail.gmail.com>
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We're in the same boat=85 Found out when I went to look for a newer beta =
because of all the bugs we've been encountering in the current linux =
build and discovered all the linux builds were gone and then found the =
announcement.. . We're also waiting to see what happens and starting to =
look for alternatives=85 =46rom other experiences with SolarWinds (the =
company) not terribly fond of staying with WHD when our contract is up =
next spring.=20
Paul Hall
Senior Operations Analyst
Network Operations
IT =95 CSU Monterey Bay
(831) 582-3802
paul@csumb.edu
On Jul 30, 2012, at 1:48 PM, Rachel Boutilier Weaver =
<rboutili@macalester.edu> wrote:
> Web Help Desk is now part of "the Solarwinds Family" =
(http://www.solarwinds.com/), which has a reputation for being =
PC-centric. The TUAW website had the following story on it:
>=20
> =
http://www.tuaw.com/2012/07/27/it-support-service-webhelpdesk-acquired-mac=
-and-linux-versions/
>=20
> SolarWinds didn't kill existing installations of WHD and will continue =
to support them, but they said (initially) that any new installations =
would be done on Windows servers only. Then, the VP of products from =
Solarwinds responded and said that they are just not selling Linux and =
Mac version for now:
>=20
> =
http://forums.webhelpdesk.com/forums/comments.php?DiscussionID=3D1650&page=
=3D1#Item_0
>=20
> Are other WHD users out there aware of this change in ownership? In =
light of the change, what are your plans for ticket tracking and asset =
management? I think that Macalester is going to wait and see what =
happens with SolarWinds, but we'd like to know what others are thinking.
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<html><head><meta http-equiv=3D"Content-Type" content=3D"text/html =
charset=3Dwindows-1252"></head><body style=3D"word-wrap: break-word; =
-webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">We're =
in the same boat=85 Found out when I went to look for a newer beta =
because of all the bugs we've been encountering in the current linux =
build and discovered all the linux builds were gone and then found the =
announcement.. . We're also waiting to see what happens and starting to =
look for alternatives=85 =46rom other experiences with SolarWinds (the =
company) not terribly fond of staying with WHD when our contract is up =
next spring. <div><br></div><div><br></div><div><br><div =
apple-content-edited=3D"true">
<span class=3D"Apple-style-span" style=3D"border-collapse: separate; =
border-spacing: 0px; "><span class=3D"Apple-style-span" =
style=3D"border-collapse: separate; color: rgb(0, 0, 0); font-family: =
Helvetica; font-style: normal; font-variant: normal; font-weight: =
normal; letter-spacing: normal; line-height: normal; orphans: 2; =
text-align: -webkit-auto; text-indent: 0px; text-transform: none; =
white-space: normal; widows: 2; word-spacing: 0px; =
-webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: =
0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: =
auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div =
style=3D"word-wrap: break-word; -webkit-nbsp-mode: space; =
-webkit-line-break: after-white-space; "><span class=3D"Apple-style-span" =
style=3D"border-collapse: separate; color: rgb(0, 0, 0); font-family: =
Helvetica; font-style: normal; font-variant: normal; font-weight: =
normal; letter-spacing: normal; line-height: normal; orphans: 2; =
text-align: -webkit-auto; text-indent: 0px; text-transform: none; =
white-space: normal; widows: 2; word-spacing: 0px; =
-webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: =
0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: =
auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div =
style=3D"word-wrap: break-word; -webkit-nbsp-mode: space; =
-webkit-line-break: after-white-space; "><span class=3D"Apple-style-span" =
style=3D"border-collapse: separate; color: rgb(0, 0, 0); font-family: =
Helvetica; font-style: normal; font-variant: normal; font-weight: =
normal; letter-spacing: normal; line-height: normal; orphans: 2; =
text-align: -webkit-auto; text-indent: 0px; text-transform: none; =
white-space: normal; widows: 2; word-spacing: 0px; =
-webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: =
0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: =
auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div =
style=3D"word-wrap: break-word; -webkit-nbsp-mode: space; =
-webkit-line-break: after-white-space; "><div>Paul Hall</div><div>Senior =
Operations Analyst</div><div>Network Operations</div><div>IT =95 CSU =
Monterey Bay</div><div>(831) 582-3802</div><div><a =
href=3D"mailto:paul@csumb.edu">paul@csumb.edu</a></div><div><br></div></di=
v></span></div></span><br =
class=3D"Apple-interchange-newline"></div></span><br =
class=3D"Apple-interchange-newline"></span><br =
class=3D"Apple-interchange-newline">
</div>
<br><div><div>On Jul 30, 2012, at 1:48 PM, Rachel Boutilier Weaver =
<<a =
href=3D"mailto:rboutili@macalester.edu">rboutili@macalester.edu</a>> =
wrote:</div><br class=3D"Apple-interchange-newline"><blockquote =
type=3D"cite"><div style=3D"font-family: Helvetica; font-size: medium; =
font-style: normal; font-variant: normal; font-weight: normal; =
letter-spacing: normal; line-height: normal; orphans: 2; text-align: =
-webkit-auto; text-indent: 0px; text-transform: none; white-space: =
normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; =
-webkit-text-stroke-width: 0px; "><span style=3D"font-family: arial, =
sans-serif; font-size: 13px; background-color: rgb(255, 255, 255); ">Web =
Help Desk is now part of "the Solarwinds Family" </span><span =
style=3D"font-family: arial, sans-serif; font-size: 13px; =
background-color: rgb(255, 255, 255); ">(</span><a =
href=3D"http://www.solarwinds.com/" target=3D"_blank" style=3D"color: =
rgb(17, 85, 204); font-family: arial, sans-serif; font-size: 13px; =
background-color: rgb(255, 255, 255); =
">http://www.solarwinds.com/</a><span style=3D"font-family: arial, =
sans-serif; font-size: 13px; background-color: rgb(255, 255, 255); ">), =
which has a reputation for being PC-</span><span style=3D"font-family: =
arial, sans-serif; font-size: 13px; background-color: rgb(255, 255, =
255); ">centric. The TUAW website had the following story on =
it:</span><br style=3D"font-family: arial, sans-serif; font-size: 13px; =
background-color: rgb(255, 255, 255); "><br style=3D"font-family: arial, =
sans-serif; font-size: 13px; background-color: rgb(255, 255, 255); "><a =
href=3D"http://www.tuaw.com/2012/07/27/it-support-service-webhelpdesk-acqu=
ired-mac-and-linux-versions/" target=3D"_blank" style=3D"color: rgb(17, =
85, 204); font-family: arial, sans-serif; font-size: 13px; =
background-color: rgb(255, 255, 255); =
">http://www.tuaw.com/2012/07/27/it-support-service-webhelpdesk-acquired-m=
ac-and-linux-versions/</a><br style=3D"font-family: arial, sans-serif; =
font-size: 13px; background-color: rgb(255, 255, 255); "><br =
style=3D"font-family: arial, sans-serif; font-size: 13px; =
background-color: rgb(255, 255, 255); "><span style=3D"font-family: =
arial, sans-serif; font-size: 13px; background-color: rgb(255, 255, =
255); ">SolarWinds didn't kill existing installations of WHD and will =
continue to </span><span style=3D"font-family: arial, sans-serif; =
font-size: 13px; background-color: rgb(255, 255, 255); ">support them, =
but they said (initially) that any new installations would be done on =
Windows </span><span style=3D"font-family: arial, sans-serif; =
font-size: 13px; background-color: rgb(255, 255, 255); ">servers =
only. </span><span style=3D"font-family: arial, sans-serif; =
font-size: 13px; background-color: rgb(255, 255, 255); ">Then, the VP of =
products from Solarwinds responded and said that they </span><span =
style=3D"font-family: arial, sans-serif; font-size: 13px; =
background-color: rgb(255, 255, 255); ">are just not selling Linux and =
Mac version for now:</span><br style=3D"font-family: arial, sans-serif; =
font-size: 13px; background-color: rgb(255, 255, 255); "><br =
style=3D"font-family: arial, sans-serif; font-size: 13px; =
background-color: rgb(255, 255, 255); "><a =
href=3D"http://forums.webhelpdesk.com/forums/comments.php?DiscussionID=3D1=
650&page=3D1#Item_0" target=3D"_blank" style=3D"color: rgb(17, 85, =
204); font-family: arial, sans-serif; font-size: 13px; background-color: =
rgb(255, 255, 255); =
">http://forums.webhelpdesk.com/forums/comments.php?DiscussionID=3D1650&am=
p;page=3D1#Item_0</a><br style=3D"font-family: arial, sans-serif; =
font-size: 13px; background-color: rgb(255, 255, 255); "><span =
style=3D"font-family: arial, sans-serif; font-size: 13px; =
background-color: rgb(255, 255, 255); "><br></span></div><div =
style=3D"font-family: Helvetica; font-size: medium; font-style: normal; =
font-variant: normal; font-weight: normal; letter-spacing: normal; =
line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: =
0px; text-transform: none; white-space: normal; widows: 2; word-spacing: =
0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; =
"><span style=3D"font-family: arial, sans-serif; font-size: 13px; =
background-color: rgb(255, 255, 255); ">Are other WHD users out there =
aware of this change in ownership? In light of the change, what are your =
plans for ticket tracking and asset management? I think that Macalester =
is going to wait and see what happens with SolarWinds, but we'd like to =
know what others are =
thinking.</span></div></blockquote></div><br></div></body></html>=
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