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Re: Removing "fake" AV?

daemon@ATHENA.MIT.EDU (Carla Rounds)
Mon Jul 23 12:07:00 2012

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Message-ID:  <500D764B.7050700@ucsc.edu>
Date:         Mon, 23 Jul 2012 09:05:31 -0700
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Carla Rounds <cjrounds@ucsc.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To:  <8f0fbac2-f298-4ab0-a10e-3b7e2c9088b8@blur>

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Hi Andrew,

Can you share your log sheet?

Carla

On 7/21/2012 4:51 PM, Lyons, Andrew H wrote:
> Caroline,
>
> We typically use SuperAntispyware, MalwareBytes, and whatever AV 
> software they have, assuming it is current. A quick scan with each in 
> Safe Mode then normal boot usually does the trick. We have the steps 
> listed on a log sheet the student techs use for each session, to be 
> sure they keep track.
>
> Andrew
> ITS Helpdesk
> University at Albany
>
>
> -----Original message-----
>
>     *From: *Caroline Couture <caroline@pobox.upenn.edu>*
>     To: *"RESNET-L@LISTSERV.ND.EDU" <RESNET-L@LISTSERV.ND.EDU>*
>     Sent: *Sat, Jul 21, 2012 20:48:37 GMT+00:00*
>     Subject: *[RESNET-L] Removing "fake" AV?
>
>     Hi Folks!
>
>     What do people like now for removing the various fake av
>     infections out there? I typically use SuperAntiSpyware Portable.
>     I've tested Windows Defender Offline but it doesn't seem as good.
>     Does anyone have any instructions they can pass along?
>
>     Virus removal is typically something we have more senior student
>     staff members do but we are cutting down those positions so we may
>     have to have less senior students working on these systems. For
>     the most part dealing with fake AV infections just seems to be
>     more a matter of devoting the time to having the scan complete and
>     perhaps having less senior students work on those systems will
>     free up our more experience workers to deal with more complex issues.
>
>     Take care,
>     Caroline
>
>
>     "Vulnerability is not weakness. I define vulnerability as
>     emotional risk, exposure, uncertainty. It fuels our daily lives.
>     And I've come to the belief -- this is my 12th year doing this
>     research -- that vulnerability is our most accurate measurement of
>     courage -- to be vulnerable, to let ourselves be seen, to be
>     honest." - Brene Brown
>
>     ___________________________________________________
>     You are subscribed to the ResNet-L mailing list.
>
>     To subscribe, unsubscribe or search the archives,
>     go to http://LISTSERV.ND.EDU/archives/resnet-l.html
>     ___________________________________________________
>


-- 
Carla Rounds

University of California, Santa Cruz
Santa Cruz, California 95064

cjrounds@ucsc.edu
(831) 459-5757


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    <div class="moz-cite-prefix">Hi Andrew,<br>
      <br>
      Can you share your log sheet?<br>
      <br>
      Carla<br>
      <br>
      On 7/21/2012 4:51 PM, Lyons, Andrew H wrote:<br>
    </div>
    <blockquote cite="mid:8f0fbac2-f298-4ab0-a10e-3b7e2c9088b8@blur"
      type="cite">
      <meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
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      <div style="font-family: sans-serif; font-size: 16px"><font
          face="serif">Caroline,<br>
        </font><font face="serif"><br>
        </font><font face="serif">We typically use SuperAntispyware,
          MalwareBytes, and whatever AV software they have, assuming it
          is current. A quick scan with each in Safe Mode then normal
          boot usually does the trick. We have the steps listed on a log
          sheet the student techs use for each session, to be sure they
          keep track.<br>
        </font><font face="serif"><br>
        </font><font face="serif">Andrew<br>
        </font><font face="serif">ITS Helpdesk<br>
        </font><font face="serif">University at Albany</font></div>
      <br>
      <br>
      -----Original message-----<br>
      <blockquote style="; border-left: 2px solid rgb(16, 16, 255);
        margin-left: 5px; padding-left: 5px;">
        <div style="font-family: sans-serif; font-size: 14px"><b>From: </b>Caroline
          Couture <a class="moz-txt-link-rfc2396E" href="mailto:caroline@pobox.upenn.edu">&lt;caroline@pobox.upenn.edu&gt;</a><b><br>
            To: </b><a class="moz-txt-link-rfc2396E" href="mailto:RESNET-L@LISTSERV.ND.EDU">"RESNET-L@LISTSERV.ND.EDU"</a>
          <a class="moz-txt-link-rfc2396E" href="mailto:RESNET-L@LISTSERV.ND.EDU">&lt;RESNET-L@LISTSERV.ND.EDU&gt;</a><b><br>
            Sent: </b>Sat, Jul 21, 2012 20:48:37 GMT+00:00<b><br>
            Subject: </b>[RESNET-L] Removing "fake" AV?<br>
          <br>
        </div>
        <div>
          <meta name="Generator" content="Microsoft Exchange Server">
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          <div><font size="2"><span style="font-size:10pt;">
                <div class="PlainText">Hi Folks!<br>
                  <br>
                  What do people like now for removing the various fake
                  av infections out there? I typically use
                  SuperAntiSpyware Portable. I've tested Windows
                  Defender Offline but it doesn't seem as good. Does
                  anyone have any instructions they can pass along?<br>
                  <br>
                  Virus removal is typically something we have more
                  senior student staff members do but we are cutting
                  down those positions so we may have to have less
                  senior students working on these systems. For the most
                  part dealing with fake AV infections just seems to be
                  more a matter of devoting the time to having the scan
                  complete and perhaps having less senior students work
                  on those systems will free up our more experience
                  workers to deal with more complex issues.<br>
                  <br>
                  Take care,<br>
                  Caroline<br>
                  <br>
                  <br>
                  "Vulnerability is not weakness. I define vulnerability
                  as emotional risk, exposure, uncertainty. It fuels our
                  daily lives. And I've come to the belief -- this is my
                  12th year doing this research -- that vulnerability is
                  our most accurate measurement of courage -- to be
                  vulnerable, to let ourselves be seen, to be honest." -
                  Brene Brown<br>
                  <br>
                  ___________________________________________________<br>
                  You are subscribed to the ResNet-L mailing list.<br>
                  <br>
                  To subscribe, unsubscribe or search the archives,<br>
                  go to <a moz-do-not-send="true"
                    href="http://LISTSERV.ND.EDU/archives/resnet-l.html"
                    target="_BLANK">http://LISTSERV.ND.EDU/archives/resnet-l.html</a><br>
                  ___________________________________________________<br>
                  <br>
                </div>
              </span></font></div>
        </div>
      </blockquote>
    </blockquote>
    <br>
    <br>
    <pre class="moz-signature" cols="72">-- 
Carla Rounds

University of California, Santa Cruz
Santa Cruz, California 95064

<a class="moz-txt-link-abbreviated" href="mailto:cjrounds@ucsc.edu">cjrounds@ucsc.edu</a>
(831) 459-5757</pre>
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