[27860] in resnet
Re: How to hire students who aren't afraid of IT
daemon@ATHENA.MIT.EDU (Rizzo, Jim)
Mon Jul 23 10:02:13 2012
Content-Language: en-US
Content-Type: text/plain; charset="us-ascii"
Content-ID: <7EF8032ECDE7124990595E2116A1A66C@providence.col>
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Message-ID: <CC32CE44.26E75%jrizzo@providence.edu>
Date: Mon, 23 Jul 2012 14:00:08 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Rizzo, Jim" <JRIZZO@PROVIDENCE.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <LISTSERV%201207191758466654.0034@LISTSERV.ND.EDU>
I work in a small liberal arts college. While we do have science major and
computer science students, the vast majority of the students here are
either business majors or education majors. I hire 3 types of employees.
Lab Monitors, Helpdesk Consultants, and Technicians. I get a few techs
every year, mostly through word of mouth. I get a lot of friends of
current employees and it tends to work out pretty well. That's one way to
"lure" people in. The other way is to actually make it part of the job
description. Run them through training. And if they're not willing to do
ALL the work they're supposed to be doing, let them go.
My Helpdesk Consultants do some "tech" work, but they all know they need
to learn to do this stuff because it's part of their job. My goal this
year is to get them to work more independently without always asking me or
another full timer for help.
So really, you need to make it part of the job, but you might need to
advertise the job openings. Market them to the types of students you're
looking to hire (good customer service skills, willing to learn the tech
stuff). And get recommendations from your current employees.
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
(401) 865-1277
AIM: JRizzoPC
http://itweb.providence.edu/helpdesk
http://selfhelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
Follow us on Twitter!
http://twitter.com/PCITHelpdesk
On 7/19/12 5:58 PM, "Libby Kim" <libbykim@USC.EDU> wrote:
>Hi all,
>
>I've been pondering this a bit since we're starting to create postings for
>new student positions and would like some guidance from all you fine
>people
>at ResNet. :)
>
>In the past five years we've swung between the "techs only" recruitment
>model where we only bring in a few students, to times when we focus solely
>on customer service which brings in lots of great kids who won't take on
>tech work. This upcoming year, due to an increased workload, we need to
>bring in more student workers than usual, and but I can't afford to bring
>in someone without at least a willingness to pick up the tech work.
>
>I work at a Journalism and Communication school and would love to
>encourage
>some of these undergrads to come work for me. The quality of the student
>population have gone up and they're more tech-savvy now, but many of them
>turn away from our position because the post mentions "basic
>troubleshooting
>skills" and they don't think they have what it takes.
>
>So the question is, what do you state in your job postings? How do you
>"lure" them in? Do you state specifically that your workers must have
>technical skills? Do you include phrases like "willing to train"?
>
>Thanks for your help.
>
>
>Libby
>
>___________________________________________________
>You are subscribed to the ResNet-L mailing list.
>
>To subscribe, unsubscribe or search the archives,
>go to http://LISTSERV.ND.EDU/archives/resnet-l.html
>___________________________________________________
___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
