[27846] in resnet
Re: How to hire students who aren't afraid of IT
daemon@ATHENA.MIT.EDU (Rachel Boutilier Weaver)
Fri Jul 20 09:05:42 2012
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary=f46d042fdb8a99016404c5427c29
Message-ID: <CACGRg4fTv7QmyE1XOqzsoZEuqFnQCfnCFbL48VtjRw+Pw+X-1g@mail.gmail.com>
Date: Fri, 20 Jul 2012 08:00:35 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Rachel Boutilier Weaver <rboutili@macalester.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <CC2DE03A.9AFD%scottw@mail.ucsd.edu>
--f46d042fdb8a99016404c5427c29
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable
Hi Libby,
We're required to hire first-year students sight-unseen, so our hiring is a
little funny. However, we've had good luck hiring students who indicate
experience *and/or interest* in the following areas:
1. There are check boxes on our application for interest in working in
customer service, with technology and for doing hands-on work. We look f=
or
at least a couple of these to be checked for each applicant in addition =
to
previous work experience.
2. Tutoring/teaching/helping experience (like summer camp workers,
tutors, students who have worked at retirement facilities)
3. Working with technology/AV equipment/productivity software
We generally don't have good luck when we hire students who explicitly
state that they want to work in ITS, but don't indicate either of the first
two above items. When we do hire them, they are generally not very good
with people, and they are often disappointed at the type of work they're
doing (T1/T2 tech support as opposed to server stuff or programming)
Honestly, most of the students we hire know nothing coming in, and we
expect them to learn as they go. Since our students are, for the most part,
a 4-year investment, we don't necessarily need them to know much coming in
(they have plenty of time to learn). We've invested a lot of time into
creating training materials and making sure new students get a lot of
hands-on experience--whether they want it or not--and we've developed a lot
of really great techs who came in with little/no experience.
We do hire a few returning students as needed to fill holes in our
coverage. Here's our (very short) job posting for our Level 1 (basically
trainee) position:
On-Campus Jobs - Academic Year *Employer*Information Technology Services *J=
ob
Category*Information Technology Services *Job Description*1. Staff the ITS
Help Desk and work with campus community to record technology issues
reported via telephone, e-mail, and walk-in contact.
2. Perform basic tasks such as ticket entry, equipment delivery and
pick-up, and prepping computers for donation.
3. Participate in job-related training during the year.
4. Other duties as assigned. *Job Requirements*1. Strong customer service
focus.
2. Previous use of MacOS and/or Windows operating systems.
3. Strong oral and written communication skills.
4. Attention to detail and punctuality.
5. Ability to work primarily daytime hours.
6. Experience with a variety of common productivity and utility software
preferred. *Available Openings* 4*Hours* 5.0 to 10.5 hours per week
Rachel
Rachel Boutilier Weaver
Client Services Consultant
Macalester College ITS
(651)696-6507
rboutili@macalester.edu
On Thu, Jul 19, 2012 at 6:05 PM, Scott Wu <scottw@ad.ucsd.edu> wrote:
> Hi Libby,
>
> We've created a "About Us" page for our students showing that most of our
> workers are in fact, NOT, computer science majors.
>
> http://acms.ucsd.edu/units/resnet/staff_profiles.html
>
> Feel free to check it out!
>
>
> Here's our general job description:
>
> Title
>
> ACMS Help Desk/ResNet Technician
> Description
>
> Academic Computing & Media Services/ResNet needs students that enjoy
> helping people AND have experience with computer hardware, software and
> networking. Primary responsibilities include assisting customers through
> email, over the phone, and in person. Position starts in the beginning of
> September, and ends after Fall quarter, with the possibility of being
> rehired for Winter/Spring.
>
> Prior computer/networking knowledge is a plus, but is not required to
> apply. Some of our best technicians started with little technical
> knowledge, but were willing to spend extra time to learn the topics they
> were weak in. Help Desk technicians come from a variety of backgrounds
> <http://acms.ucsd.edu/units/resnet/staff_profiles.html>.
> Programmers, graphic designers, and those graduating in 2014 or later are
> highly encouraged to apply.Opportunities to work on programming or
> artistic projects may arise based upon individual work performance and
> need. However, this is primarily a customer service position.
>
> Desired Qualifications
> * Registered (enrolled in UCSD classes) UCSD student
> * Familiar with TCP/IP and network troubleshooting
> * Knowledge of a variety of operating systems and general troubleshooting
> for hardware and software
> * Excellent customer service skills
> * Excellent listening skills
> * Able to solve complex problems
> * Works well with others, while having the maturity and initiative to wor=
k
> independently
> * A strong desire to learn
>
> Expectations
> * Work 40 hours a week during =B3Move In=B2 week and =B3Welcome Week,=B2 =
and for
> the week prior. Specifically, during September 12-23.
> * Work approximately 15 office hours a week (Sun-Sat) during the school
> year
> * Work schedules are flexible with your academic schedule
>
> Tips on Getting Hired
> * Educate yourself on what services ACMS provides, as well as ResNet
> * Have a few friends look over your resume and ask for suggestions
> * Don't send us a generic resume
> * Be professional. You're a student and this is an on-campus job, but tha=
t
> doesn't mean you can wear jeans and flip flops to the interview
> * Have a friend do a mock interview with you, and know how to get hired
> <http://fosslien.com/job/>
>
> --------------------
> Scott Wu
>
> ResNet Coordinator
> Academic Computing and Media Services
> University of California, San Diego
> http://resnet.ucsd.edu
> 858-534-9105
>
>
>
>
> On 7/19/12 3:17 PM, "Carla Rounds" <cjrounds@ucsc.edu> wrote:
>
> >Hi Kim,
> >
> >This is our job positing:
> >------------------------------------------------------------------------=
--
> >------------------------------------------------------------------------=
--
> >-------------------------------------------------------
> >
> >This position is a short term appointment beginning in September, and
> >lasting approximately 4 weeks. However, individuals selected for this
> >position may be invited to remain as an employee of ResNet throughout
> >the academic year. Applicants do not need to have all the technical
> >skills listed below. We are willing to train the right person(s).
> >
> >The individual selected for this position will be responsible for
> >assisting campus residents with connecting to the campus network,
> >troubleshooting network or OS issues, and performing hands on technical
> >support on student owned computers.
> >
> >Individuals selected for this position will be required to arrive 2
> >weeks early for the fall quarter and a 3 day of training session, be
> >available for work the entire move-in weekend, and be available for work
> >the first week of the quarter. If you can not meet these requirements,
> >please do not apply.
> >
> >Technical Skills:
> >
> >* Ability to problem solve and troubleshoot or learn to troubleshoot
> >computer, network, and software related problems.
> >* Experience, knowledge, or ability to learn microcomputer operating
> >systems (Mac, Windows).
> >* Knowledge of, ability to learn or recent experience in using a variety
> >of software applications such as, anti-virus software configuration,
> >virus and spyware/ad-ware detection and cleaning, network
> >troubleshooting, and OS installs/repairs.
> >* Experience connecting to the UCSC Residential Network is highly
> >desirable.
> >
> >General Skills:
> >
> >* Customer Service Experience highly desirable.
> >* Excellent communications skills, both oral and written for working
> >with a diverse, professional clientele with varying skill levels.
> >* Must be able to work in a professional manner with access to
> >confidential and other data types.
> >* Ability to learn and absorb new information (both technical and
> >procedural) and dispense information to end-users of varying computing
> >skills.
> >* Ability to work in an extremely busy environment, with frequent
> >interruptions and still be able to prioritize.
> >* Aptitude to take initiative and work independently and as a team membe=
r.
> >* Would prefer recent related experience in providing technical customer
> >support on the phone and in-person.
> >* Must be punctual.
> >
> >------------------------------------------------------------------------=
--
> >------------------------------------------------------------------------=
--
> >------------------------------------------
> >
> >We use fall opening and the two weeks following that to see which new
> >students we want to keep for the year. I have a limited number of year
> >round positions. All the students that I hire understand that I expect
> >them to learn IT Skills. If I have someone that has excellent customer
> >service skills but can not do the higher level IT tasks, I assign them
> >other tasks for them to do in addition to the lower level tech work and
> >keep them on staff. If I have someone strong in Technical Skills but
> >they have no customer service skills I will keep the customer service
> >person over the tech.
> >
> >Hope this helps.
> >
> >Carla
> >
> >On 7/19/2012 2:58 PM, Libby Kim wrote:
> >> Hi all,
> >>
> >> I've been pondering this a bit since we're starting to create postings
> >>for
> >> new student positions and would like some guidance from all you fine
> >>people
> >> at ResNet. :)
> >>
> >> In the past five years we've swung between the "techs only" recruitmen=
t
> >> model where we only bring in a few students, to times when we focus
> >>solely
> >> on customer service which brings in lots of great kids who won't take =
on
> >> tech work. This upcoming year, due to an increased workload, we need t=
o
> >> bring in more student workers than usual, and but I can't afford to
> >>bring
> >> in someone without at least a willingness to pick up the tech work.
> >>
> >> I work at a Journalism and Communication school and would love to
> >>encourage
> >> some of these undergrads to come work for me. The quality of the stude=
nt
> >> population have gone up and they're more tech-savvy now, but many of
> >>them
> >> turn away from our position because the post mentions "basic
> >>troubleshooting
> >> skills" and they don't think they have what it takes.
> >>
> >> So the question is, what do you state in your job postings? How do you
> >> "lure" them in? Do you state specifically that your workers must have
> >> technical skills? Do you include phrases like "willing to train"?
> >>
> >> Thanks for your help.
> >>
> >>
> >> Libby
> >>
> >> ___________________________________________________
> >> You are subscribed to the ResNet-L mailing list.
> >>
> >> To subscribe, unsubscribe or search the archives,
> >> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> >> ___________________________________________________
> >
> >
> >--
> >Carla Rounds
> >
> >University of California, Santa Cruz
> >Santa Cruz, California 95064
> >
> >cjrounds@ucsc.edu
> >(831) 459-5757
> >
> >___________________________________________________
> >You are subscribed to the ResNet-L mailing list.
> >
> >To subscribe, unsubscribe or search the archives,
> >go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> >___________________________________________________
>
> ___________________________________________________
> You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives,
> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
--f46d042fdb8a99016404c5427c29
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable
Hi Libby,<div><br></div><div>We're required to hire first-year students=
sight-unseen, so our hiring is a little funny. =A0However, we've had g=
ood luck hiring students who indicate experience <i>and/or interest</i> in =
the following areas:</div>
<div><ol><li>There are=A0check boxes=A0on our application for interest in w=
orking in customer service, with technology and for doing hands-on work. We=
look for at least a couple of these to be checked for each applicant in ad=
dition to previous work experience.</li>
<li>Tutoring/teaching/helping experience (like summer camp workers, tutors,=
students who have worked at retirement facilities)</li><li>Working with te=
chnology/AV equipment/productivity software</li></ol>We generally don't=
have good luck when we hire students who explicitly state that they want t=
o work in ITS, but don't indicate either of the first two above items. =
When we do hire them, they are generally not very good with people, =A0and =
they are often disappointed at the type of work they're doing (T1/T2 te=
ch support as opposed to server stuff or programming)<br>
<div><br></div><div>Honestly, most of the students we hire know nothing com=
ing in, and we expect them to learn as they go. Since our students are, for=
the most part, a 4-year investment, we don't necessarily need them to =
know much coming in (they have plenty of time to learn). =A0We've inves=
ted a lot of time into creating training materials and making sure new stud=
ents get a lot of hands-on experience--whether they want it or not--and we&=
#39;ve developed a lot of really great techs who came in with little/no exp=
erience.</div>
<div><br></div><div>We do hire a few returning students as needed to fill h=
oles in our coverage. =A0Here's our (very short) job posting for our Le=
vel 1 (basically trainee) position:</div><div><br></div><div><table cellpad=
ding=3D"2" cellspacing=3D"1" border=3D"0" width=3D"100%" style=3D"font-fami=
ly:Verdana,Geneva,Arial,Helvetica,sans-serif;font-size:11px;background-colo=
r:rgb(255,255,255)">
<tbody><tr><td colspan=3D"1" class=3D"GraphicShell-Body2-Odd" style=3D"font=
-family:Verdana;font-size:8pt;background-color:rgb(195,203,203)">On-Campus =
Jobs - Academic Year</td></tr><tr><td colspan=3D"1" class=3D"GraphicShell-B=
ody2-Even" style=3D"font-family:Verdana;font-size:8pt;background-color:rgb(=
221,221,221)">
<b>Employer</b></td><td colspan=3D"1" class=3D"GraphicShell-Body2-Even" sty=
le=3D"font-family:Verdana;font-size:8pt;background-color:rgb(221,221,221)">=
Information Technology Services</td></tr><tr><td colspan=3D"1" class=3D"Gra=
phicShell-Body2-Odd" style=3D"font-family:Verdana;font-size:8pt;background-=
color:rgb(195,203,203)">
<b>Job Category</b></td><td colspan=3D"1" class=3D"GraphicShell-Body2-Odd" =
style=3D"font-family:Verdana;font-size:8pt;background-color:rgb(195,203,203=
)">Information Technology Services</td></tr><tr><td colspan=3D"1" class=3D"=
GraphicShell-Body2-Even" style=3D"font-family:Verdana;font-size:8pt;backgro=
und-color:rgb(221,221,221)">
<b>Job Description</b></td><td colspan=3D"1" class=3D"GraphicShell-Body2-Ev=
en" style=3D"font-family:Verdana;font-size:8pt;background-color:rgb(221,221=
,221)">1. Staff the ITS Help Desk and work with campus community to record =
technology issues reported via telephone, e-mail, and walk-in contact. <br>
2. Perform basic tasks such as ticket entry, equipment delivery and pick-up=
, and prepping computers for donation. <br>3. Participate in job-related tr=
aining during the year. <br>4. Other duties as assigned.</td></tr><tr>
<td colspan=3D"1" class=3D"GraphicShell-Body2-Odd" style=3D"font-family:Ver=
dana;font-size:8pt;background-color:rgb(195,203,203)">
<b>Job Requirements</b></td><td colspan=3D"1" class=3D"GraphicShell-Body2-O=
dd" style=3D"font-family:Verdana;font-size:8pt;background-color:rgb(195,203=
,203)">1. Strong customer service focus. <br>2. Previous use of MacOS and/o=
r Windows operating systems. <br>
3. Strong oral and written communication skills. <br>4. Attention to detail=
and punctuality.<br>5. Ability to work primarily daytime hours.<br>6. Expe=
rience with a variety of common productivity and utility software preferred=
.</td>
</tr><tr><td colspan=3D"1" class=3D"GraphicShell-Body2-Even" style=3D"font-=
family:Verdana;font-size:8pt;background-color:rgb(221,221,221)"><b>Availabl=
e Openings</b></td><td colspan=3D"1" class=3D"GraphicShell-Body2-Even" styl=
e=3D"font-family:Verdana;font-size:8pt;background-color:rgb(221,221,221)">
4</td></tr><tr><td colspan=3D"1" class=3D"GraphicShell-Body2-Odd" style=3D"=
font-family:Verdana;font-size:8pt;background-color:rgb(195,203,203)"><b>Hou=
rs</b></td><td colspan=3D"1" class=3D"GraphicShell-Body2-Odd" style=3D"font=
-family:Verdana;font-size:8pt;background-color:rgb(195,203,203)">
5.0 to 10.5 hours per week</td></tr></tbody></table></div><div><br></div><d=
iv><br></div><div>Rachel</div><div><br></div>Rachel Boutilier Weaver<br>Cli=
ent Services Consultant<br>Macalester College ITS<br>(651)696-6507<br>
<a href=3D"mailto:rboutili@macalester.edu" target=3D"_blank">rboutili@macal=
ester.edu</a><br>
<br>
<br><br><div class=3D"gmail_quote">On Thu, Jul 19, 2012 at 6:05 PM, Scott W=
u <span dir=3D"ltr"><<a href=3D"mailto:scottw@ad.ucsd.edu" target=3D"_bl=
ank">scottw@ad.ucsd.edu</a>></span> wrote:<br><blockquote class=3D"gmail=
_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:=
1ex">
Hi Libby,<br>
<br>
We've created a "About Us" page for our students showing that=
most of our<br>
workers are in fact, NOT, computer science majors.<br>
<br>
<a href=3D"http://acms.ucsd.edu/units/resnet/staff_profiles.html" target=3D=
"_blank">http://acms.ucsd.edu/units/resnet/staff_profiles.html</a><br>
<br>
Feel free to check it out!<br>
<br>
<br>
Here's our general job description:<br>
<br>
Title<br>
<br>
ACMS Help Desk/ResNet Technician<br>
Description<br>
<br>
Academic Computing & Media Services/ResNet needs students that enjoy<br=
>
helping people AND have experience with computer hardware, software and<br>
networking. Primary responsibilities include assisting customers through<br=
>
email, over the phone, and in person. Position starts in the beginning of<b=
r>
September, and ends after Fall quarter, with the possibility of being<br>
rehired for Winter/Spring.<br>
<br>
Prior computer/networking knowledge is a plus, but is not required to<br>
apply. Some of our best technicians started with little technical<br>
knowledge, but were willing to spend extra time to learn the topics they<br=
>
were weak in. Help Desk technicians come from a variety of backgrounds<br>
<<a href=3D"http://acms.ucsd.edu/units/resnet/staff_profiles.html" targe=
t=3D"_blank">http://acms.ucsd.edu/units/resnet/staff_profiles.html</a>>.=
<br>
Programmers, graphic designers, and those graduating in 2014 or later are<b=
r>
highly encouraged to apply.Opportunities to work on programming or<br>
artistic projects may arise based upon individual work performance and<br>
need. However, this is primarily a customer service position.<br>
<br>
Desired Qualifications<br>
* Registered (enrolled in UCSD classes) UCSD student<br>
* Familiar with TCP/IP and network troubleshooting<br>
* Knowledge of a variety of operating systems and general troubleshooting<b=
r>
for hardware and software<br>
* Excellent customer service skills<br>
* Excellent listening skills<br>
* Able to solve complex problems<br>
* Works well with others, while having the maturity and initiative to work<=
br>
independently<br>
* A strong desire to learn<br>
<br>
Expectations<br>
* Work 40 hours a week during =B3Move In=B2 week and =B3Welcome Week,=B2 an=
d for<br>
the week prior. Specifically, during September 12-23.<br>
* Work approximately 15 office hours a week (Sun-Sat) during the school<br>
year<br>
* Work schedules are flexible with your academic schedule<br>
<br>
Tips on Getting Hired<br>
* Educate yourself on what services ACMS provides, as well as ResNet<br>
* Have a few friends look over your resume and ask for suggestions<br>
* Don't send us a generic resume<br>
* Be professional. You're a student and this is an on-campus job, but t=
hat<br>
doesn't mean you can wear jeans and flip flops to the interview<br>
* Have a friend do a mock interview with you, and know how to get hired<br>
<<a href=3D"http://fosslien.com/job/" target=3D"_blank">http://fosslien.=
com/job/</a>><br>
<br>
--------------------<br>
Scott Wu<br>
<br>
ResNet Coordinator<br>
Academic Computing and Media Services<br>
University of California, San Diego<br>
<a href=3D"http://resnet.ucsd.edu" target=3D"_blank">http://resnet.ucsd.edu=
</a><br>
<a href=3D"tel:858-534-9105" value=3D"+18585349105">858-534-9105</a><br>
<div class=3D"HOEnZb"><div class=3D"h5"><br>
<br>
<br>
<br>
On 7/19/12 3:17 PM, "Carla Rounds" <<a href=3D"mailto:cjrounds=
@ucsc.edu">cjrounds@ucsc.edu</a>> wrote:<br>
<br>
>Hi Kim,<br>
><br>
>This is our job positing:<br>
>-----------------------------------------------------------------------=
---<br>
>-----------------------------------------------------------------------=
---<br>
>-------------------------------------------------------<br>
><br>
>This position is a short term appointment beginning in September, and<b=
r>
>lasting approximately 4 weeks. However, individuals selected for this<b=
r>
>position may be invited to remain as an employee of ResNet throughout<b=
r>
>the academic year. Applicants do not need to have all the technical<br>
>skills listed below. We are willing to train the right person(s).<br>
><br>
>The individual selected for this position will be responsible for<br>
>assisting campus residents with connecting to the campus network,<br>
>troubleshooting network or OS issues, and performing hands on technical=
<br>
>support on student owned computers.<br>
><br>
>Individuals selected for this position will be required to arrive 2<br>
>weeks early for the fall quarter and a 3 day of training session, be<br=
>
>available for work the entire move-in weekend, and be available for wor=
k<br>
>the first week of the quarter. If you can not meet these requirements,<=
br>
>please do not apply.<br>
><br>
>Technical Skills:<br>
><br>
>* Ability to problem solve and troubleshoot or learn to troubleshoot<br=
>
>computer, network, and software related problems.<br>
>* Experience, knowledge, or ability to learn microcomputer operating<br=
>
>systems (Mac, Windows).<br>
>* Knowledge of, ability to learn or recent experience in using a variet=
y<br>
>of software applications such as, anti-virus software configuration,<br=
>
>virus and spyware/ad-ware detection and cleaning, network<br>
>troubleshooting, and OS installs/repairs.<br>
>* Experience connecting to the UCSC Residential Network is highly<br>
>desirable.<br>
><br>
>General Skills:<br>
><br>
>* Customer Service Experience highly desirable.<br>
>* Excellent communications skills, both oral and written for working<br=
>
>with a diverse, professional clientele with varying skill levels.<br>
>* Must be able to work in a professional manner with access to<br>
>confidential and other data types.<br>
>* Ability to learn and absorb new information (both technical and<br>
>procedural) and dispense information to end-users of varying computing<=
br>
>skills.<br>
>* Ability to work in an extremely busy environment, with frequent<br>
>interruptions and still be able to prioritize.<br>
>* Aptitude to take initiative and work independently and as a team memb=
er.<br>
>* Would prefer recent related experience in providing technical custome=
r<br>
>support on the phone and in-person.<br>
>* Must be punctual.<br>
><br>
>-----------------------------------------------------------------------=
---<br>
>-----------------------------------------------------------------------=
---<br>
>------------------------------------------<br>
><br>
>We use fall opening and the two weeks following that to see which new<b=
r>
>students we want to keep for the year. =A0I have a limited number of ye=
ar<br>
>round positions. =A0All the students that I hire understand that I expe=
ct<br>
>them to learn IT Skills. =A0If I have someone that has excellent custom=
er<br>
>service skills but can not do the higher level IT tasks, I assign them<=
br>
>other tasks for them to do in addition to the lower level tech work and=
<br>
>keep them on staff. =A0If I have someone strong in Technical Skills but=
<br>
>they have no customer service skills I will keep the customer service<b=
r>
>person over the tech.<br>
><br>
>Hope this helps.<br>
><br>
>Carla<br>
><br>
>On 7/19/2012 2:58 PM, Libby Kim wrote:<br>
>> Hi all,<br>
>><br>
>> I've been pondering this a bit since we're starting to cre=
ate postings<br>
>>for<br>
>> new student positions and would like some guidance from all you fi=
ne<br>
>>people<br>
>> at ResNet. :)<br>
>><br>
>> In the past five years we've swung between the "techs onl=
y" recruitment<br>
>> model where we only bring in a few students, to times when we focu=
s<br>
>>solely<br>
>> on customer service which brings in lots of great kids who won'=
;t take on<br>
>> tech work. This upcoming year, due to an increased workload, we ne=
ed to<br>
>> bring in more student workers than usual, and =A0but I can't a=
fford to<br>
>>bring<br>
>> in someone without at least a willingness to pick up the tech work=
.<br>
>><br>
>> I work at a Journalism and Communication school and would love to<=
br>
>>encourage<br>
>> some of these undergrads to come work for me. The quality of the s=
tudent<br>
>> population have gone up and they're more tech-savvy now, but m=
any of<br>
>>them<br>
>> turn away from our position because the post mentions "basic<=
br>
>>troubleshooting<br>
>> skills" and they don't think they have what it takes.<br>
>><br>
>> So the question is, what do you state in your job postings? How do=
you<br>
>> "lure" them in? Do you state specifically that your work=
ers must have<br>
>> technical skills? Do you include phrases like "willing to tra=
in"?<br>
>><br>
>> Thanks for your help.<br>
>><br>
>><br>
>> Libby<br>
>><br>
>> ___________________________________________________<br>
>> You are subscribed to the ResNet-L mailing list.<br>
>><br>
>> To subscribe, unsubscribe or search the archives,<br>
>> go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" ta=
rget=3D"_blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a><br>
>> ___________________________________________________<br>
><br>
><br>
>--<br>
>Carla Rounds<br>
><br>
>University of California, Santa Cruz<br>
>Santa Cruz, California 95064<br>
><br>
><a href=3D"mailto:cjrounds@ucsc.edu">cjrounds@ucsc.edu</a><br>
><a href=3D"tel:%28831%29%20459-5757" value=3D"+18314595757">(831) 459-5=
757</a><br>
><br>
>___________________________________________________<br>
>You are subscribed to the ResNet-L mailing list.<br>
><br>
>To subscribe, unsubscribe or search the archives,<br>
>go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" target=
=3D"_blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a><br>
>___________________________________________________<br>
<br>
___________________________________________________<br>
You are subscribed to the ResNet-L mailing list.<br>
<br>
To subscribe, unsubscribe or search the archives,<br>
go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_=
blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a><br>
___________________________________________________<br>
</div></div></blockquote></div><br></div>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
<p>
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
--f46d042fdb8a99016404c5427c29--
