[27791] in resnet
Re: Web Help Desk or iSupport / cSupport
daemon@ATHENA.MIT.EDU (Andrew Blaner)
Tue Jun 26 16:01:05 2012
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Date: Tue, 26 Jun 2012 16:00:57 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Andrew Blaner <ablaner@gmail.com>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <60EE5C721F1B274F8A0CD3FA9775BBCF2501AC88@MAILDBSRV1.campus.tayloru.edu>
Nick,
I have fully tested and implemented Web Help Desk at Barnard College
for several years, as well as at a corporate job. It worked
seamlessly with our LDAP implementation so we did not not need to
import a client database, and we also used it for our asset management
as well. They are good at rolling out incremental updates of their
product line on a fairly regular basis. If you have any specific
questions feel free to let me know and I would be happy to answer as
best I can.
Regards,
Andrew Blaner
On Tue, Jun 26, 2012 at 2:22 PM, Corduan, Nick <nccorduan@tayloru.edu> wrote:
> All,
>
>
>
> As I’ve already talked about with a few of you, Taylor is making some final
> evaluations on a new ticket tracking / incident management system. Two of
> our top candidates are Web Help Desk and iSupport (formally cSupport).
> We’ve done some demoing and been through some presentations, but we’d love
> to find out more from schools who have used one or both of these products –
> or who considered them but then rejected them.
>
>
>
> If you have anything you could share either positive or negative about Web
> Help Desk or iSupport (cSupport), I would love to hear from you. Feel free
> to reply off-list or on-list as you prefer.
>
>
>
> Thanks!
>
>
>
> NickC---
>
>
>
> ---
>
> Nicholas Corduan
>
> IT Client Services Manager
>
> Taylor University, Upland, Indiana
>
> (765) 998-4052 / NcCorduan@taylor.edu
>
>
>
>
>
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