[27790] in resnet
Re: Web Help Desk or iSupport / cSupport
daemon@ATHENA.MIT.EDU (Bob Moffitt)
Tue Jun 26 15:54:03 2012
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Date: Tue, 26 Jun 2012 15:52:51 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Bob Moffitt <rmoffitt@brooksschool.org>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <60EE5C721F1B274F8A0CD3FA9775BBCF2501AC88@MAILDBSRV1.campus.tayloru.edu>
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We've used Webhelpdesk for the past few years and we have been very pleased=
with the product. The only downside I can gather is the reporting module =
needs some work, but we only have a few techs assigned to this, so it's not=
too big of a deal. I consider this inexpensive ($270 per tech license), bu=
t if you have a lot of techs that you want to login and manage tickets, etc=
then it could get a little pricey. The Webhelpdesk tech support team is co=
nstantly improving the product and if you have an issue you get a prompt re=
sponse. If you have any questions feel free to contact me.
Bob
*******************************
Bob Moffitt
(E) rmoffitt@brooksschool.org<mailto:rmoffitt@brooksschool.org>
(P) (978)725-6247
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Corduan, =
Nick
Sent: Tuesday, June 26, 2012 2:23 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Web Help Desk or iSupport / cSupport
All,
As I've already talked about with a few of you, Taylor is making some final=
evaluations on a new ticket tracking / incident management system. Two of=
our top candidates are Web Help Desk and iSupport (formally cSupport). We=
've done some demoing and been through some presentations, but we'd love to=
find out more from schools who have used one or both of these products - o=
r who considered them but then rejected them.
If you have anything you could share either positive or negative about Web =
Help Desk or iSupport (cSupport), I would love to hear from you. Feel free=
to reply off-list or on-list as you prefer.
Thanks!
NickC---
---
Nicholas Corduan
IT Client Services Manager
Taylor University, Upland, Indiana
(765) 998-4052 / NcCorduan@taylor.edu<mailto:NcCorduan@taylor.edu>
The information in this communication is intended solely for the individual=
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re, copying, distribution or reliance on the contents of this information i=
s strictly prohibited, and may be unlawful. If you have received this commu=
nication in error, please notify us immediately by responding to the sender=
of this email, and then delete it from your system. Taylor University is n=
ot liable for the inaccurate or improper transmission of the information co=
ntained in this communication or for any delay in its receipt.
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-US link=3Dblue vli=
nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span style=3D'c=
olor:black'>We’ve used Webhelpdesk for the past few years and we have=
been very pleased with the product. The only downside I can gather i=
s the reporting module needs some work, but we only have a few techs assign=
ed to this, so it’s not too big of a deal. I consider this inexpensiv=
e ($270 per tech license), but if you have a lot of techs that you want to =
login and manage tickets, etc then it could get a little pricey. The Webhel=
pdesk tech support team is constantly improving the product and if you have=
an issue you get a prompt response. If you have any questions feel f=
ree to contact me.<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D=
'color:black'><o:p> </o:p></span></p><p class=3DMsoNormal><span style=
=3D'color:black'>Bob<o:p></o:p></span></p><p class=3DMsoNormal><span style=
=3D'color:black'><o:p> </o:p></span></p><div><p class=3DMsoNormal><spa=
n style=3D'font-size:8.0pt;font-family:"Times New Roman","serif";color:blac=
k'>*******************************<o:p></o:p></span></p><p class=3DMsoNorma=
l><span style=3D'font-size:8.0pt;font-family:"Times New Roman","serif";colo=
r:black'>Bob Moffitt<o:p></o:p></span></p><p class=3DMsoNormal><span style=
=3D'font-size:8.0pt;font-family:"Times New Roman","serif";color:black'> (E)=
</span><span style=3D'font-size:8.0pt;color:black'><a href=3D"mailto=
:rmoffitt@brooksschool.org"><span style=3D'font-family:"Times New Roman","s=
erif"'>rmoffitt@brooksschool.org</span></a></span><span style=3D'font-size:=
8.0pt;font-family:"Times New Roman","serif";color:black'><o:p></o:p></span>=
</p><p class=3DMsoNormal><span style=3D'font-size:8.0pt;font-family:"Times =
New Roman","serif";color:black'>(P) (978)725-6247<o:p></o:p></span></p></di=
v><p class=3DMsoNormal><span style=3D'color:black'><o:p> </o:p></span>=
</p><div><div style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3=
.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span style=3D'font-size:10.0pt;f=
ont-family:"Tahoma","sans-serif"'>From:</span></b><span style=3D'font-size:=
10.0pt;font-family:"Tahoma","sans-serif"'> Resnet Forum [mailto:RESNET-L@LI=
STSERV.ND.EDU] <b>On Behalf Of </b>Corduan, Nick<br><b>Sent:</b> Tuesday, J=
une 26, 2012 2:23 PM<br><b>To:</b> RESNET-L@LISTSERV.ND.EDU<br><b>Subject:<=
/b> Web Help Desk or iSupport / cSupport<o:p></o:p></span></p></div></div><=
p class=3DMsoNormal><o:p> </o:p></p><div><p class=3DMsoNormal>All,<o:p=
></o:p></p><p class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal>A=
s I’ve already talked about with a few of you, Taylor is making some =
final evaluations on a new ticket tracking / incident management system.&nb=
sp; Two of our top candidates are Web Help Desk and iSupport (formally cSup=
port). We’ve done some demoing and been through some presentati=
ons, but we’d love to find out more from schools who have used one or=
both of these products – or who considered them but then rejected th=
em.<o:p></o:p></p><p class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoN=
ormal>If you have anything you could share either positive or negative abou=
t Web Help Desk or iSupport (cSupport), I would love to hear from you. =
; Feel free to reply off-list or on-list as you prefer.<o:p></o:p></p><p cl=
ass=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal>Thanks!<o:p></o:p=
></p><p class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal>NickC--=
-<o:p></o:p></p><p class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNor=
mal>---<o:p></o:p></p><p class=3DMsoNormal>Nicholas Corduan<o:p></o:p></p><=
p class=3DMsoNormal>IT Client Services Manager<o:p></o:p></p><p class=3DMso=
Normal>Taylor University, Upland, Indiana<o:p></o:p></p><p class=3DMsoNorma=
l><i>(765) 998-4052 / <a href=3D"mailto:NcCorduan@taylor.edu">NcCorduan@tay=
lor.edu</a></i><o:p></o:p></p><p class=3DMsoNormal> <o:p></o:p></p></d=
iv><p class=3DMsoNormal><span style=3D'font-size:12.0pt;font-family:"Times =
New Roman","serif"'><br><br></span><span style=3D'font-size:10.0pt;font-fam=
ily:"Gill Sans MT","sans-serif";color:#888888'>The information in this comm=
unication is intended solely for the individual or entity to whom it is add=
ressed. It may contain confidential or legally privileged information. If y=
ou are not the intended recipient, any disclosure, copying, distribution or=
reliance on the contents of this information is strictly prohibited, and m=
ay be unlawful. If you have received this communication in error, please no=
tify us immediately by responding to the sender of this email, and then del=
ete it from your system. Taylor University is not liable for the inaccurate=
or improper transmission of the information contained in this communicatio=
n or for any delay in its receipt.</span><span style=3D'font-size:12.0pt;fo=
nt-family:"Times New Roman","serif"'> <o:p></o:p></span></p><p class=3DMsoN=
ormal><span style=3D'font-size:12.0pt;font-family:"Times New Roman","serif"=
'>___________________________________________________ You are subscribed to=
the ResNet-L mailing list. <o:p></o:p></span></p><p>To subscribe, unsubscr=
ibe or search the archives, go to <a href=3D"http://LISTSERV.ND.EDU/archive=
s/resnet-l.html">http://LISTSERV.ND.EDU/archives/resnet-l.html</a> ________=
___________________________________________ <o:p></o:p></p></div></body></h=
tml>=
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