[27788] in resnet
Re: Web Help Desk or iSupport / cSupport
daemon@ATHENA.MIT.EDU (Fay, Cornelius R.)
Tue Jun 26 15:11:22 2012
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Date: Tue, 26 Jun 2012 15:10:14 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Fay, Cornelius R." <fay@hood.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <60EE5C721F1B274F8A0CD3FA9775BBCF2501AC88@MAILDBSRV1.campus.tayloru.edu>
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Nicholas,
We used Web Help Desk for the past academic year (after 8 years with Altiri=
s) and have been pleased.
Simple, straightforward and inexpensive.
Neil Fay
CTO, Hood College
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Corduan, =
Nick
Sent: Tuesday, June 26, 2012 2:23 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Web Help Desk or iSupport / cSupport
All,
As I've already talked about with a few of you, Taylor is making some final=
evaluations on a new ticket tracking / incident management system. Two of=
our top candidates are Web Help Desk and iSupport (formally cSupport). We=
've done some demoing and been through some presentations, but we'd love to=
find out more from schools who have used one or both of these products - o=
r who considered them but then rejected them.
If you have anything you could share either positive or negative about Web =
Help Desk or iSupport (cSupport), I would love to hear from you. Feel free=
to reply off-list or on-list as you prefer.
Thanks!
NickC---
---
Nicholas Corduan
IT Client Services Manager
Taylor University, Upland, Indiana
(765) 998-4052 / NcCorduan@taylor.edu<mailto:NcCorduan@taylor.edu>
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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-US link=3Dblue vli=
nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span style=3D'c=
olor:#17365D'>Nicholas,<o:p></o:p></span></p><p class=3DMsoNormal><span sty=
le=3D'color:#17365D'>We used Web Help Desk for the past academic year (afte=
r 8 years with Altiris) and have been pleased.<o:p></o:p></span></p><p clas=
s=3DMsoNormal><span style=3D'color:#17365D'>Simple, straightforward and ine=
xpensive.<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'color:#1=
7365D'>Neil Fay<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'co=
lor:#17365D'>CTO, Hood College<o:p></o:p></span></p><p class=3DMsoNormal><s=
pan style=3D'color:#17365D'><o:p> </o:p></span></p><div><div style=3D'=
border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p cl=
ass=3DMsoNormal><b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sa=
ns-serif"'>From:</span></b><span style=3D'font-size:10.0pt;font-family:"Tah=
oma","sans-serif"'> Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] <b>On Be=
half Of </b>Corduan, Nick<br><b>Sent:</b> Tuesday, June 26, 2012 2:23 PM<br=
><b>To:</b> RESNET-L@LISTSERV.ND.EDU<br><b>Subject:</b> Web Help Desk or iS=
upport / cSupport<o:p></o:p></span></p></div></div><p class=3DMsoNormal><o:=
p> </o:p></p><div><p class=3DMsoNormal>All,<o:p></o:p></p><p class=3DM=
soNormal> <o:p></o:p></p><p class=3DMsoNormal>As I’ve already ta=
lked about with a few of you, Taylor is making some final evaluations on a =
new ticket tracking / incident management system. Two of our top cand=
idates are Web Help Desk and iSupport (formally cSupport). We’v=
e done some demoing and been through some presentations, but we’d lov=
e to find out more from schools who have used one or both of these products=
– or who considered them but then rejected them.<o:p></o:p></p><p cl=
ass=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal>If you have anyth=
ing you could share either positive or negative about Web Help Desk or iSup=
port (cSupport), I would love to hear from you. Feel free to reply of=
f-list or on-list as you prefer.<o:p></o:p></p><p class=3DMsoNormal> <=
o:p></o:p></p><p class=3DMsoNormal>Thanks!<o:p></o:p></p><p class=3DMsoNorm=
al> <o:p></o:p></p><p class=3DMsoNormal>NickC---<o:p></o:p></p><p clas=
s=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal>---<o:p></o:p></p><=
p class=3DMsoNormal>Nicholas Corduan<o:p></o:p></p><p class=3DMsoNormal>IT =
Client Services Manager<o:p></o:p></p><p class=3DMsoNormal>Taylor Universit=
y, Upland, Indiana<o:p></o:p></p><p class=3DMsoNormal><i>(765) 998-4052 / <=
a href=3D"mailto:NcCorduan@taylor.edu">NcCorduan@taylor.edu</a></i><o:p></o=
:p></p><p class=3DMsoNormal> <o:p></o:p></p></div><p class=3DMsoNormal=
><span style=3D'font-size:12.0pt;font-family:"Times New Roman","serif"'><br=
><br><br><o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-siz=
e:12.0pt;font-family:"Times New Roman","serif"'>___________________________=
________________________ You are subscribed to the ResNet-L mailing list. <=
o:p></o:p></span></p><p>To subscribe, unsubscribe or search the archives, g=
o to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html">http://LISTS=
ERV.ND.EDU/archives/resnet-l.html</a> _____________________________________=
______________ <o:p></o:p></p></div></body></html>=
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