[27787] in resnet
Web Help Desk or iSupport / cSupport
daemon@ATHENA.MIT.EDU (Corduan, Nick)
Tue Jun 26 14:37:15 2012
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Message-ID: <60EE5C721F1B274F8A0CD3FA9775BBCF2501AC88@MAILDBSRV1.campus.tayloru.edu>
Date: Tue, 26 Jun 2012 18:22:34 +0000
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From: "Corduan, Nick" <nccorduan@TAYLORU.EDU>
To: RESNET-L@listserv.nd.edu
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All,
As I've already talked about with a few of you, Taylor is making some final=
evaluations on a new ticket tracking / incident management system. Two of=
our top candidates are Web Help Desk and iSupport (formally cSupport). We=
've done some demoing and been through some presentations, but we'd love to=
find out more from schools who have used one or both of these products - o=
r who considered them but then rejected them.
If you have anything you could share either positive or negative about Web =
Help Desk or iSupport (cSupport), I would love to hear from you. Feel free=
to reply off-list or on-list as you prefer.
Thanks!
NickC---
---
Nicholas Corduan
IT Client Services Manager
Taylor University, Upland, Indiana
(765) 998-4052 / NcCorduan@taylor.edu
The information in this communication is intended solely for the individual=
or entity to whom it is addressed. It may contain confidential or legally =
privileged information. If you are not the intended recipient, any disclosu=
re, copying, distribution or reliance on the contents of this information i=
s strictly prohibited, and may be unlawful. If you have received this commu=
nication in error, please notify us immediately by responding to the sender=
of this email, and then delete it from your system. Taylor University is n=
ot liable for the inaccurate or improper transmission of the information co=
ntained in this communication or for any delay in its receipt.
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<p class=3D"MsoNormal">All,</p>
<p class=3D"MsoNormal"> </p>
<p class=3D"MsoNormal">As I’ve already talked about with a few of you=
, Taylor is making some final evaluations on a new ticket tracking / incide=
nt management system. Two of our top candidates are Web Help Desk and=
iSupport (formally cSupport). We’ve done some
demoing and been through some presentations, but we’d love to find o=
ut more from schools who have used one or both of these products – or=
who considered them but then rejected them.</p>
<p class=3D"MsoNormal"> </p>
<p class=3D"MsoNormal">If you have anything you could share either positive=
or negative about Web Help Desk or iSupport (cSupport), I would love to he=
ar from you. Feel free to reply off-list or on-list as you prefer.</p=
>
<p class=3D"MsoNormal"> </p>
<p class=3D"MsoNormal">Thanks!</p>
<p class=3D"MsoNormal"> </p>
<p class=3D"MsoNormal">NickC---</p>
<p class=3D"MsoNormal"> </p>
<p class=3D"MsoNormal">---</p>
<p class=3D"MsoNormal">Nicholas Corduan</p>
<p class=3D"MsoNormal">IT Client Services Manager</p>
<p class=3D"MsoNormal">Taylor University, Upland, Indiana</p>
<p class=3D"MsoNormal"><i>(765) 998-4052 / NcCorduan@taylor.edu</i></p>
<p class=3D"MsoNormal"> </p>
</div>
<br>
<br>
<font face=3D"Gill Sans Regular, Gill Sans MT, Trebuchet MS, Helvetica" col=
or=3D"888888" size=3D"2">The information in this communication is intended =
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confidential or legally privileged information.
If you are not the intended recipient, any disclosure, copying, distributi=
on or reliance on the contents of this information is strictly prohibited, =
and may be unlawful. If you have received this communication in error, plea=
se notify us immediately by responding
to the sender of this email, and then delete it from your system. Taylor U=
niversity is not liable for the inaccurate or improper transmission of the =
information contained in this communication or for any delay in its receipt=
.</font>
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