[27658] in resnet
Re: Library Information Commons Layout Questions
daemon@ATHENA.MIT.EDU (Eric Lemmons)
Thu May 10 10:52:03 2012
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Date: Thu, 10 May 2012 09:49:07 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Eric Lemmons <eric.lemmons@acu.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <523EF5A91051FE469D813F5D5A4CEB4D250BE57B@BY2PRD0410MB390.namprd04.prod.outlook.com>
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Are IT Services and the Library one organization or separate entities?
- Separate Entities
Do you have an information commons in your library?
- Yes
Do you have an IT Help Desk in the Information Commons?
- Yes
Where is your IT Help Desk located in relation to other service desks like
the Library reference and circulation desks? For example are the combined?
Do students first see the IT help desk or the a library service desk like
reference or circulation? Etc.
- Upon entering the Library/Learning Commons our walk up service desk is
straight ahead, the first thing you see, the circulation desk is to the
left.
What other IT related services do you offer in your information commons?
- Our Commons houses all our frontline support, including our Call Center
and walk up Service Desk. It also houses our Tier 2 student software repair
center, but that all of the check-ins for that are done through our service
desk. We also have our on-campus Copy Center right next to our IT service
desk. Other services of the Commons include a coffee shop, writing center
for help with papers, speaking center for help with speeches, laptops
available for checkout, desktop computers in "pods" for collaborative work,
and our high end media center with video and audio equipment and software.
We also have several collaboration rooms available for reservation.
Are these other services co-located with your help desk or are they
separate service areas?
- Most are separate service areas.
Do you offer IT application software training and tutoring services? If so,
where are these located?
- Our high end media center offers assistance and training on it's
equipment and software during scheduled hours. Beyond that we do not offer
any major training sessions for students beyond help at the help desk. For
Fac/Staff we have a training lab in a separate building with scheduled
classes and open lab hours.
Hope this is helpful. Let me know if you have questions.
-Eric
On Thu, May 10, 2012 at 9:18 AM, Lyons, Andrew H <alyons@albany.edu> wrote:
> Responses below. ****
>
> ** **
>
> Andrew Lyons, IT Support Specialist****
>
> ITS Client Support Services****
>
> University at Albany****
>
> ** **
>
> *From:* Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] *On Behalf Of *Stacey
> B Morales
> *Sent:* Wednesday, May 09, 2012 6:20 PM
> *To:* RESNET-L@LISTSERV.ND.EDU
> *Subject:* Library Information Commons Layout Questions****
>
> ** **
>
> We are currently evaluating the layout of service offerings in our
> Information Commons and would like to see how others are setup and get any
> feedback that you would like to share.****
>
> ** **
>
> Are IT Services and the Library one organization or separate entities?****
>
> Separate: ITS is a division on its own and Library is in
> Academic Affairs****
>
> Do you have an information commons in your library?****
>
> Yes (three libraries)****
>
> Do you have an IT Help Desk in the Information Commons?****
>
> Yes, but limited. We have student ITS staff at a desk to
> handle computer lab support (log on, software use, printing, toner, etc.),
> wireless setup/troubleshooting, e-mail setup, and other general questions
> that arise. If needed, they refer customers to our main location with
> professional staff.****
>
> Where is your IT Help Desk located in relation to other service desks like
> the Library reference and circulation desks? For example are the combined?
> Do students first see the IT help desk or the a library service desk like
> reference or circulation? Etc.****
>
> The ITS desks in the libraries are attached to Reference,
> so the same big desk with multiple stations at it of different service.
> These are near the lab areas, but Circulation is the first sight on entry,
> but none is too far apart.****
>
> What other IT related services do you offer in your information commons?**
> **
>
> Nothing further by ITS, though there are some specialized
> stations run by Library staff (searching catalogs, viewing media, video
> editing, scanning).****
>
> Are these other services co-located with your help desk or are they
> separate service areas?****
>
> Do you offer IT application software training and tutoring services? If
> so, where are these located?****
>
> Yes. Training workshops are in a classroom near our main
> HelpDesk or in offices around campus if arranged.****
>
> ** **
>
> Thank you.****
>
> ** **
>
> ** **
>
> *Stacey B. Morales*
>
> Louisiana State University****
>
> Information Technology Services****
>
> Director of Customer Service****
>
> smoral1@lsu.edu****
>
> 225-578-3721 (desk)****
>
> 225-578-3375 (ITS Help Desk)****
>
> ** **
>
> ** **
>
> ** **
>
> ** **
>
> ** **
>
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list. ****
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html___________________________________________________
> ****
> ___________________________________________________ You are subscribed
> to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html___________________________________________________
>
--
Eric Lemmons
Hardware Repair Coordinator
Team55 Repair Coordinator
ACU Technology Support Services
eric.lemmons@acu.edu
325.674.2881
___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
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<br>Are IT Services and the Library one organization or separate entities?<=
br>- Separate Entities<br><br>Do you have an information commons in your li=
brary?<br>- Yes<br><br>Do you have an IT Help Desk in the Information Commo=
ns?<br>
- Yes<br><br>Where is your IT Help Desk located in relation to other servic=
e desks like the Library reference and circulation desks?=A0 For example ar=
e the combined? Do students first see the IT help desk or the a library ser=
vice desk like reference or circulation? Etc.<br>
- Upon entering the Library/Learning Commons our walk up service desk is st=
raight ahead, the first thing you see, the circulation desk is to the left.=
<br><br>What other IT related services do you offer in your information com=
mons?<br>
- Our Commons houses all our frontline support, including our Call Center a=
nd walk up Service Desk. It also houses our Tier 2 student software repair =
center, but that all of the check-ins for that are done through our service=
desk. We also have our on-campus Copy Center right next to our IT service =
desk. Other services of the Commons include a coffee shop, writing center f=
or help with papers, speaking center for help with speeches, laptops availa=
ble for checkout, desktop computers in "pods" for collaborative w=
ork, and our high end media center with video and audio equipment and softw=
are. We also have several collaboration rooms available for reservation.<br=
>
<br>Are these other services co-located with your help desk or are they sep=
arate service areas?<br>- Most are separate service areas.<br><br>Do you of=
fer IT application software training and tutoring services? If so, where ar=
e these located?<br>
- Our high end media center offers assistance and training on it's equi=
pment and software during scheduled hours. Beyond that we do not offer any =
major training sessions for students beyond help at the help desk. For Fac/=
Staff we have a training lab in a separate building with scheduled classes =
and open lab hours.<br>
<br><div>Hope this is helpful. Let me know if you have questions.<br><br>-E=
ric<div><br></div><div class=3D"gmail_quote">On Thu, May 10, 2012 at 9:18 A=
M, Lyons, Andrew H <span dir=3D"ltr"><<a href=3D"mailto:alyons@albany.ed=
u" target=3D"_blank">alyons@albany.edu</a>></span> wrote:<br>
<blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1p=
x #ccc solid;padding-left:1ex">
<div lang=3D"EN-US" link=3D"blue" vlink=3D"purple">
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1f497d">Responses below.
<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1f497d"><u></u>=A0<u></u></span></p>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1f497d">Andrew Lyons, IT Support Speci=
alist<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1f497d">ITS Client Support Services<u>=
</u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1f497d">University at Albany<u></u><u>=
</u></span></p>
</div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1f497d"><u></u>=A0<u></u></span></p>
<div>
<div style=3D"border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in =
0in 0in">
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:"=
;Tahoma","sans-serif"">From:</span></b><span style=3D"font-s=
ize:10.0pt;font-family:"Tahoma","sans-serif""> Resnet F=
orum [mailto:<a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU" target=3D"_blank">=
RESNET-L@LISTSERV.ND.EDU</a>]
<b>On Behalf Of </b>Stacey B Morales<br>
<b>Sent:</b> Wednesday, May 09, 2012 6:20 PM<br>
<b>To:</b> <a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU" target=3D"_blank">RE=
SNET-L@LISTSERV.ND.EDU</a><br>
<b>Subject:</b> Library Information Commons Layout Questions<u></u><u></u><=
/span></p>
</div>
</div><div>
<p class=3D"MsoNormal"><u></u>=A0<u></u></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif"">We are currently evaluating the layout =
of service offerings in our Information Commons and would like to see how o=
thers are setup and get any feedback that you would like
to share.<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif""><u></u>=A0<u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif"">Are IT Services and the Library one org=
anization or separate entities?<u></u><u></u></span></p>
</div><p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&q=
uot;Georgia","serif";color:#1f497d">=A0=A0=A0=A0=A0=A0=A0=A0=
=A0=A0=A0=A0=A0=A0=A0 Separate: ITS is a division on its own and Library is=
in Academic Affairs<u></u><u></u></span></p>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif"">Do you have an information commons in y=
our library?<u></u><u></u></span></p>
</div><p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&q=
uot;Georgia","serif";color:#1f497d">=A0=A0=A0=A0=A0=A0=A0=A0=
=A0=A0=A0=A0=A0=A0=A0 Yes (three libraries)<u></u><u></u></span></p><div>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif"">Do you have an IT Help Desk in the Info=
rmation Commons?<u></u><u></u></span></p>
</div><p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&q=
uot;Georgia","serif";color:#1f497d">=A0=A0=A0=A0=A0=A0=A0=A0=
=A0=A0=A0=A0=A0=A0=A0 Yes, but limited. We have student ITS staff at a desk=
to handle computer lab support (log on, software use, printing, toner, etc=
.), wireless setup/troubleshooting,
e-mail setup, and other general questions that arise. If needed, they refe=
r customers to our main location with professional staff.<u></u><u></u></sp=
an></p><div>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif"">Where is your IT Help Desk located in r=
elation to other service desks like the Library reference and circulation d=
esks?=A0 For example are the combined? Do students first see
the IT help desk or the a library service desk like reference or circulati=
on? Etc.<u></u><u></u></span></p>
</div><p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&q=
uot;Georgia","serif";color:#1f497d">=A0=A0=A0=A0=A0=A0=A0=A0=
=A0=A0=A0=A0=A0=A0=A0 The ITS desks in the libraries are attached to Refere=
nce, so the same big desk with multiple stations at it of different service=
. These are near
the lab areas, but Circulation is the first sight on entry, but none is to=
o far apart.<u></u><u></u></span></p><div>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif"">What other IT related services do you o=
ffer in your information commons?<u></u><u></u></span></p>
</div><p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&q=
uot;Georgia","serif";color:#1f497d">=A0=A0=A0=A0=A0=A0=A0=A0=
=A0=A0=A0=A0=A0=A0=A0 Nothing further by ITS, though there are some special=
ized stations run by Library staff (searching catalogs, viewing media, vide=
o editing, scanning).<u></u><u></u></span></p>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif"">Are these other services co-located wit=
h your help desk or are they separate service areas?<span style=3D"color:#1=
f497d"><u></u><u></u></span></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif"">Do you offer IT application software tr=
aining and tutoring services? If so, where are these located?<u></u><u></u>=
</span></p>
</div><p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&q=
uot;Georgia","serif";color:#1f497d">=A0=A0=A0=A0=A0=A0=A0=A0=
=A0=A0=A0=A0=A0=A0=A0 Yes. Training workshops are in a classroom near our m=
ain HelpDesk or in offices around campus if arranged.<u></u><u></u></span><=
/p>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif""><u></u>=A0<u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif"">Thank you.<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif""><u></u>=A0<u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:14.0pt;font-family:"Ca=
libri","sans-serif";color:#1f497d"><u></u>=A0<u></u></span><=
/p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:11.0pt;font-family:"=
;Calibri","sans-serif";color:#1f497d">Stacey B. Morales<u></=
u><u></u></span></b></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1f497d">Louisiana State Universit=
y<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1f497d">Information Technology Se=
rvices<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1f497d">Director of Customer Serv=
ice<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1f497d"><a href=3D"mailto:smoral1=
@lsu.edu" target=3D"_blank">smoral1@lsu.edu</a><u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1f497d"><a href=3D"tel:225-578-37=
21" value=3D"+12255783721" target=3D"_blank">225-578-3721</a> (desk)<u></u>=
<u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1f497d"><a href=3D"tel:225-578-33=
75" value=3D"+12255783375" target=3D"_blank">225-578-3375</a> (ITS Help Des=
k)<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1f497d"><u></u>=A0<u></u></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:14.0pt;font-family:"Ca=
libri","sans-serif";color:#1f497d"><u></u>=A0<u></u></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif""><u></u>=A0<u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif""><u></u>=A0<u></u></span></p>
<p><u></u>=A0<u></u></p>
<p class=3D"MsoNormal">___________________________________________________ =
You are subscribed to the ResNet-L mailing list.
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</div><div><div>
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___________________________________________________
</p></div></div></blockquote></div><br><br clear=3D"all"><div><br></div>-- =
<br>Eric Lemmons<br>Hardware Repair Coordinator<br>Team55 Repair Coordinato=
r<br>ACU Technology Support Services<br><a href=3D"mailto:eric.lemmons@acu.=
edu" target=3D"_blank">eric.lemmons@acu.edu</a><br>
<a href=3D"tel:325.674.2881" value=3D"+13256742881" target=3D"_blank">325.6=
74.2881</a><br>
</div>
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