[27647] in resnet
Symantec Endpoint Protection 12
daemon@ATHENA.MIT.EDU (Andy Voelker)
Wed May 9 16:32:11 2012
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Message-ID: <B3C0241889401F4AB97A55E980BABBA001345A19D8C7@EXV01.wcu.edu>
Date: Wed, 9 May 2012 16:29:06 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Andy Voelker <avoelker@email.wcu.edu>
To: RESNET-L@listserv.nd.edu
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Has anyone migrated to SEP 12? If so, are you having problems with the "Do=
wnload Insight" feature? Here is our issue:
We have two Blue Coat Proxy SG appliances that are basically a malware filt=
er. We also install a Proxy client on all computers to enforce the same pr=
otection rules when the computer leaves our network (it is extremely effect=
ive, recent studies show that a student that lives off campus is over 3 tim=
es more likely to get a virus than students that live on campus). The prob=
lem we are having with SEP 12 download insight is that it blocks the instal=
lation of the proxy client every time. I can set it on the lowest level po=
ssible and it still blocks it. The heuristics agent in it isn't intelligen=
t enough to crack open the self-extracting ZIP and take a close look at the=
actual proxyclient.msi. I can build an SEP package that doesn't include t=
he download insight feature and disable it on the management server, but up=
on deployment it will show an error saying that download insight is not ena=
bled. Then it gives a handy little button called "Fix", which will downloa=
d and install the agent. We obviously don't want to advise clients to igno=
re the error, and we love our proxy client, but it just seems like the two =
cannot co-exist.
We're going to try to contact Symantec, but hasn't proved useful in the pas=
t. We may contact Blue Coat to see what they can do, but it isn't really t=
heir error in the first place.
Thoughts? Solutions? Thanks!
-- Andy Voelker
Manager of Student Computing in the Technology Commons
WCU Staff Senator
Western Carolina University
Check the status of your IT requests at any time at http://help.wcu.edu/ !
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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-US link=3Dblue vli=
nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal>Has anyone migra=
ted to SEP 12? If so, are you having problems with the “Downloa=
d Insight” feature? Here is our issue:<o:p></o:p></p><p class=
=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>We have two Blue Coa=
t Proxy SG appliances that are basically a malware filter. We also in=
stall a Proxy client on all computers to enforce the same protection rules =
when the computer leaves our network (it is extremely effective, recent stu=
dies show that a student that lives off campus is over 3 times more likely =
to get a virus than students that live on campus). The problem we are=
having with SEP 12 download insight is that it blocks the installation of =
the proxy client every time. I can set it on the lowest level possibl=
e and it still blocks it. The heuristics agent in it isn’t inte=
lligent enough to crack open the self-extracting ZIP and take a close look =
at the actual proxyclient.msi. I can build an SEP package that doesn&=
#8217;t include the download insight feature and disable it on the manageme=
nt server, but upon deployment it will show an error saying that download i=
nsight is not enabled. Then it gives a handy little button called =
220;Fix”, which will download and install the agent. We obvious=
ly don’t want to advise clients to ignore the error, and we love our =
proxy client, but it just seems like the two cannot co-exist.<o:p></o:p></p=
><p class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>We’re=
going to try to contact Symantec, but hasn’t proved useful in the pa=
st. We may contact Blue Coat to see what they can do, but it isn̵=
7;t really their error in the first place.<o:p></o:p></p><p class=3DMsoNorm=
al><o:p> </o:p></p><p class=3DMsoNormal>Thoughts? Solutions?&nbs=
p; Thanks! <o:p></o:p></p><p class=3DMsoNormal><o:p> </o:p></p><p clas=
s=3DMsoNormal>-- Andy Voelker<o:p></o:p></p><p class=3DMsoNormal>Manager of=
Student Computing in the Technology Commons<o:p></o:p></p><p class=3DMsoNo=
rmal>WCU Staff Senator<o:p></o:p></p><p class=3DMsoNormal>Western Carolina =
University<o:p></o:p></p><p class=3DMsoNormal>Check the status of your IT r=
equests at any time at <a href=3D"http://help.wcu.edu/"><span style=3D'colo=
r:blue'>http://help.wcu.edu/</span></a> !<o:p></o:p></p><p class=3DMsoNorma=
l><o:p> </o:p></p></div></body></html>=
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