[27646] in resnet
FW: MS Service Manager 2010 web portal
daemon@ATHENA.MIT.EDU (Davis, Terry)
Wed May 9 11:51:38 2012
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Message-ID: <C74D3218146F3C4BA28BDB8B4EC097520486FFCC@MAILDBSRV1.campus.tayloru.edu>
Date: Wed, 9 May 2012 15:35:04 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Davis, Terry" <trdavis@TAYLOR.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <C74D3218146F3C4BA28BDB8B4EC097520486FF7D@MAILDBSRV1.campus.tayloru.edu>
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We are implementing Microsoft's Service Manager 2010 as a part of SCCM. Wh=
en we looked at the product initially, we saw that there was an Analyst Por=
tal as well as an End-user Portal. However, we just discovered that the An=
alyst web portal only allows Change Management to be accessed, not Incident=
Management. Digging into this has revealed that Microsoft has not for the=
2010 version, and will not for the 2012 version, provided a web portal for=
Incident Management. They have released the source code for the Portal. =
There are 3rd party web interfaces being developed and released. I have al=
so seen mention that some are developing in-house Sharepoint portals.
We greatly desire a web portal as we currently have in Altiris and feel tha=
t a lack of a web portal for analysts is a regression in functionality.
We would appreciate comments from others who are using SCSM 2010, whether o=
r not the Analyst web portal is an issue, how that has been addressed and p=
erhaps your reasoning leading to the process you using.
Terry Davis
Client Services Project Manager
trdavis@taylor.edu<mailto:trdavis@taylor.edu>
236 West Reade Ave.
Upland, IN 46989-1001
765-998-4048 (office)
765-251-3373 (cell)
The information in this communication is intended solely for the individual=
or entity to whom it is addressed. It may contain confidential or legally =
privileged information. If you are not the intended recipient, any disclosu=
re, copying, distribution or reliance on the contents of this information i=
s strictly prohibited, and may be unlawful. If you have received this commu=
nication in error, please notify us immediately by responding to the sender=
of this email, and then delete it from your system. Taylor University is n=
ot liable for the inaccurate or improper transmission of the information co=
ntained in this communication or for any delay in its receipt.
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<div class=3D"WordSection1">
<p class=3D"MsoNormal">We are implementing Microsoft’s Service Manage=
r 2010 as a part of SCCM. When we looked at the product initially, we=
saw that there was an Analyst Portal as well as an End-user Portal. =
However, we just discovered that the Analyst web portal
only allows Change Management to be accessed, not Incident Management.&nbs=
p; Digging into this has revealed that Microsoft has not for the 2010 versi=
on, and will not for the 2012 version, provided a web portal for Incident M=
anagement. They have released the source
code for the Portal. There are 3<sup>rd</sup> party web interfaces b=
eing developed and released. I have also seen mention that some are d=
eveloping in-house Sharepoint portals.</p>
<p class=3D"MsoNormal">We greatly desire a web portal as we currently have =
in Altiris and feel that a lack of a web portal for analysts is a regressio=
n in functionality.
</p>
<p class=3D"MsoNormal">We would appreciate comments from others who are usi=
ng SCSM 2010, whether or not the Analyst web portal is an issue, how that h=
as been addressed and perhaps your reasoning leading to the process you usi=
ng.</p>
<p class=3D"MsoNormal"> </p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:12.0pt; font-family:&quo=
t;Tahoma","sans-serif"; color:#244061">Terry Davis</span></b=
></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt; font-family:"T=
ahoma","sans-serif"; color:#244061">Client Services Project =
Manager</span></p>
<p class=3D"MsoNormal"><span style=3D"color:#244061"><a href=3D"mailto:trda=
vis@taylor.edu">trdavis@taylor.edu</a></span><span style=3D"font-size:10.0p=
t; font-family:"Tahoma","sans-serif"; color:#244061"></=
span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt; font-family:"T=
ahoma","sans-serif"; color:#244061">236 West Reade Ave.</spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt; font-family:"T=
ahoma","sans-serif"; color:#244061">Upland, IN 46989-1=
001</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt; font-family:"T=
ahoma","sans-serif"; color:#244061">765-998-4048 (office)</s=
pan></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt; font-family:"T=
ahoma","sans-serif"; color:#244061">765-251-3373 (cell)</spa=
n><span style=3D"font-size:10.0pt; font-family:"Tahoma","san=
s-serif"; color:#1F497D"></span></p>
<p class=3D"MsoNormal"> </p>
</div>
<br>
<br>
<font face=3D"Gill Sans Regular, Gill Sans MT, Trebuchet MS, Helvetica" col=
or=3D"888888" size=3D"2">The information in this communication is intended =
solely for the individual or entity to whom it is addressed. It may contain=
confidential or legally privileged information.
If you are not the intended recipient, any disclosure, copying, distributi=
on or reliance on the contents of this information is strictly prohibited, =
and may be unlawful. If you have received this communication in error, plea=
se notify us immediately by responding
to the sender of this email, and then delete it from your system. Taylor U=
niversity is not liable for the inaccurate or improper transmission of the =
information contained in this communication or for any delay in its receipt=
.</font>
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