[27522] in resnet
Re: Tablet Rollout/Policies
daemon@ATHENA.MIT.EDU (Deborah Hovey Boutchyard (dhovey))
Tue Apr 3 12:41:30 2012
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Date: Tue, 3 Apr 2012 12:39:56 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Deborah Hovey Boutchyard (dhovey)" <dhovey@umw.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <E026853FAE2E5E47BE78B287F89DAF9E3C1A3F2C@SUEX10-mbx-03.ad.syr.edu>
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We're starting to flesh out this question and find ourselves struggling. R=
ight now users are bringing in whatever they want to use- some University o=
wned, some personal, and the expectation is that we will make them all work=
on our network! The University is purchasing iPads with and without data =
plans and simply wagging a finger when the limit is exceeded. So we have n=
o formalized rollout of any kind - this issue has been very hard to get our=
arms around, so I'm very interested in your responses.
Deb
UMW
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Randall C=
Grimshaw
Sent: Tuesday, April 03, 2012 12:24 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Tablet Rollout/Policies
One issue that surfaced near the top during a recent discussion was app mai=
ntenance. When it comes time to update (or reinstall) an app - it is very d=
ifficult to even remember the ID, much less the password that was used. And=
there were questions about app/device ownership should you go the route wh=
ere each users individual staff ID is used and the added difficulties using=
staff IDs .....
Randall Grimshaw rgrimsha@syr.edu<mailto:rgrimsha@syr.edu>
________________________________
From: Resnet Forum [RESNET-L@LISTSERV.ND.EDU] on behalf of Steven Meads [st=
even.meads@uwrf.edu]
Sent: Tuesday, April 03, 2012 11:56 AM
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: Tablet Rollout/Policies
Hello,
Anyone willing to share their campus experience supporting or rolling out t=
ablets?
We are just beginning to formulate an official stance and build policies. =
Items we are looking at:
* Application procurement, how is this being done at an enterprise =
level, how is it managed? Some schools in the UW System are using gift card=
s and central generic accounts to add all applications, not sure how effici=
ent this is?
* Who pays for the devices? We thought a deterrent to "the cool fac=
tor" would be to put the cost back on individual departments to pay for the=
m, instead of including them in our computer rotation plan.
* How are these being centrally managed? We have an AD environment,=
planning on using ADmitMac for managing our Macs, but not sure how effecti=
ve this will be for Ipads.
* If you allow 3G models, how are you preventing faculty/staff from=
quota overages, resulting in extra charges?
* Are these devices being added as "accessories' to a normal deskto=
p? Aside from Android and Ipads, we've tested a few Windows Tablets, but th=
ese are much more expensive and would need to be considered as desktop repl=
acements.
* What is your support model? With Android/Ipad's we were thinking =
we would reset any device which is having problems, and then have the custo=
mer pull their apps back down?
* Do you limit the devices to certain models, or do you allow indiv=
iduals to choose the model of their choice?
* What are the primary reasons your users want the devices? Or is i=
t just convenience? We are struggling to understand the exact need
If anyone would be willing to share pieces of your experience I would be mu=
ch obliged.
Thank you,
Steven Meads
Student Support Coordinator
Division of Technology Services
University of Wisconsin - River Falls
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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-US link=3Dblue vli=
nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span style=3D'c=
olor:#1F497D'>We’re starting to flesh out this question and find ours=
elves struggling. Right now users are bringing in whatever they want =
to use- some University owned, some personal, and the expectation is that w=
e will make them all work on our network! The University is purchasin=
g iPads with and without data plans and simply wagging a finger when the li=
mit is exceeded. So we have no formalized rollout of any kind –=
this issue has been very hard to get our arms around, so I’m very in=
terested in your responses.<o:p></o:p></span></p><p class=3DMsoNormal><span=
style=3D'color:#1F497D'><o:p> </o:p></span></p><p class=3DMsoNormal><=
span style=3D'color:#1F497D'>Deb<o:p></o:p></span></p><p class=3DMsoNormal>=
<span style=3D'color:#1F497D'>UMW<o:p></o:p></span></p><p class=3DMsoNormal=
><span style=3D'color:#1F497D'><o:p> </o:p></span></p><div><div style=
=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><=
p class=3DMsoNormal><b><span style=3D'font-size:10.0pt;font-family:"Tahoma"=
,"sans-serif"'>From:</span></b><span style=3D'font-size:10.0pt;font-family:=
"Tahoma","sans-serif"'> Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] <b>O=
n Behalf Of </b>Randall C Grimshaw<br><b>Sent:</b> Tuesday, April 03, 2012 =
12:24 PM<br><b>To:</b> RESNET-L@LISTSERV.ND.EDU<br><b>Subject:</b> Re: Tabl=
et Rollout/Policies<o:p></o:p></span></p></div></div><p class=3DMsoNormal><=
o:p> </o:p></p><div><p class=3DMsoNormal><span style=3D'font-size:10.0=
pt;font-family:"Tahoma","sans-serif";color:black'>One issue that surfaced n=
ear the top during a recent discussion was app maintenance. When it comes t=
ime to update (or reinstall) an app - it is very difficult to even remember=
the ID, much less the password that was used. And there were questions abo=
ut app/device ownership should you go the route where each users individual=
staff ID is used and the added difficulties using staff IDs ..... <o:p></o=
:p></span></p><div><p class=3DMsoNormal><span style=3D'font-size:10.0pt;fon=
t-family:"Tahoma","sans-serif";color:black'><o:p> </o:p></span></p><di=
v><p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Tahoma"=
,"sans-serif";color:black'>Randall Grimshaw <a href=3D"mailto:rgrimsha@syr.=
edu">rgrimsha@syr.edu</a><o:p></o:p></span></p></div><div><p class=3DMsoNor=
mal><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif";color=
:black'> <o:p></o:p></span></p></div></div><div><div class=3DMsoNormal=
align=3Dcenter style=3D'text-align:center'><span style=3D'font-size:12.0pt=
;font-family:"Times New Roman","serif";color:black'><hr size=3D2 width=3D"1=
00%" align=3Dcenter></span></div><div id=3DdivRpF991675><p class=3DMsoNorma=
l style=3D'margin-bottom:12.0pt'><b><span style=3D'font-size:10.0pt;font-fa=
mily:"Tahoma","sans-serif";color:black'>From:</span></b><span style=3D'font=
-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'> Resnet Forum [=
RESNET-L@LISTSERV.ND.EDU] on behalf of Steven Meads [steven.meads@uwrf.edu]=
<br><b>Sent:</b> Tuesday, April 03, 2012 11:56 AM<br><b>To:</b> <a href=3D"=
mailto:RESNET-L@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND.EDU</a><br><b>Subject=
:</b> Tablet Rollout/Policies</span><span style=3D'font-size:12.0pt;font-fa=
mily:"Times New Roman","serif";color:black'><o:p></o:p></span></p></div><di=
v><div><p class=3DMsoNormal><span style=3D'color:black'>Hello,<o:p></o:p></=
span></p><p class=3DMsoNormal><span style=3D'color:black'> <o:p></o:p>=
</span></p><p class=3DMsoNormal><span style=3D'color:black'>Anyone willing =
to share their campus experience supporting or rolling out tablets?<o:p></o=
:p></span></p><p class=3DMsoNormal><span style=3D'color:black'> <o:p><=
/o:p></span></p><p class=3DMsoNormal><span style=3D'color:black'>We are jus=
t beginning to formulate an official stance and build policies. Items=
we are looking at:<o:p></o:p></span></p><p class=3DMsoNormal><span style=
=3D'color:black'> <o:p></o:p></span></p><p class=3DMsoListParagraph st=
yle=3D'text-indent:-.25in'><span style=3D'font-family:Symbol;color:black'>&=
middot;</span><span style=3D'font-size:7.0pt;font-family:"Times New Roman",=
"serif";color:black'> </spa=
n><span style=3D'color:black'>Application procurement, how is this being do=
ne at an enterprise level, how is it managed? Some schools in the UW System=
are using gift cards and central generic accounts to add all applications,=
not sure how efficient this is?<o:p></o:p></span></p><p class=3DMsoNormal>=
<span style=3D'color:black'> <o:p></o:p></span></p><p class=3DMsoListP=
aragraph style=3D'text-indent:-.25in'><span style=3D'font-family:Symbol;col=
or:black'>·</span><span style=3D'font-size:7.0pt;font-family:"Times =
New Roman","serif";color:black'> &=
nbsp; </span><span style=3D'color:black'>Who pays for the devices? We thoug=
ht a deterrent to “the cool factor” would be to put the cost ba=
ck on individual departments to pay for them, instead of including them in =
our computer rotation plan.<o:p></o:p></span></p><p class=3DMsoListParagrap=
h><span style=3D'color:black'> <o:p></o:p></span></p><p class=3DMsoLis=
tParagraph style=3D'text-indent:-.25in'><span style=3D'font-family:Symbol;c=
olor:black'>·</span><span style=3D'font-size:7.0pt;font-family:"Time=
s New Roman","serif";color:black'>  =
; </span><span style=3D'color:black'>How are these being centrally ma=
naged? We have an AD environment, planning on using ADmitMac for managing o=
ur Macs, but not sure how effective this will be for Ipads.<o:p></o:p></spa=
n></p><p class=3DMsoNormal><span style=3D'color:black'> <o:p></o:p></s=
pan></p><p class=3DMsoListParagraph style=3D'text-indent:-.25in'><span styl=
e=3D'font-family:Symbol;color:black'>·</span><span style=3D'font-siz=
e:7.0pt;font-family:"Times New Roman","serif";color:black'> &nbs=
p; </span><span style=3D'color:black'>If you =
allow 3G models, how are you preventing faculty/staff from quota overages, =
resulting in extra charges?<o:p></o:p></span></p><p class=3DMsoListParagrap=
h><span style=3D'color:black'> <o:p></o:p></span></p><p class=3DMsoLis=
tParagraph style=3D'text-indent:-.25in'><span style=3D'font-family:Symbol;c=
olor:black'>·</span><span style=3D'font-size:7.0pt;font-family:"Time=
s New Roman","serif";color:black'>  =
; </span><span style=3D'color:black'>Are these devices being added as=
“accessories’ to a normal desktop? Aside from Android and Ipad=
s, we’ve tested a few Windows Tablets, but these are much more expens=
ive and would need to be considered as desktop replacements.<o:p></o:p></sp=
an></p><p class=3DMsoNormal><span style=3D'color:black'> <o:p></o:p></=
span></p><p class=3DMsoListParagraph style=3D'text-indent:-.25in'><span sty=
le=3D'font-family:Symbol;color:black'>·</span><span style=3D'font-si=
ze:7.0pt;font-family:"Times New Roman","serif";color:black'> &nb=
sp; </span><span style=3D'color:black'>What i=
s your support model? With Android/Ipad’s we were thinking we would r=
eset any device which is having problems, and then have the customer pull t=
heir apps back down?<o:p></o:p></span></p><p class=3DMsoListParagraph><span=
style=3D'color:black'> <o:p></o:p></span></p><p class=3DMsoListParagr=
aph style=3D'text-indent:-.25in'><span style=3D'font-family:Symbol;color:bl=
ack'>·</span><span style=3D'font-size:7.0pt;font-family:"Times New R=
oman","serif";color:black'> =
</span><span style=3D'color:black'>Do you limit the devices to certain mod=
els, or do you allow individuals to choose the model of their choice?<o:p><=
/o:p></span></p><p class=3DMsoListParagraph><span style=3D'color:black'>&nb=
sp;<o:p></o:p></span></p><p class=3DMsoListParagraph style=3D'text-indent:-=
.25in'><span style=3D'font-family:Symbol;color:black'>·</span><span =
style=3D'font-size:7.0pt;font-family:"Times New Roman","serif";color:black'=
> </span><span style=3D'col=
or:black'>What are the primary reasons your users want the devices? Or is i=
t just convenience? We are struggling to understand the exact need<o:p></o:=
p></span></p><p class=3DMsoListParagraph><span style=3D'color:black'> =
<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'color:black'>If a=
nyone would be willing to share pieces of your experience I would be much o=
bliged.<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'color:blac=
k'> <o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'color:bl=
ack'>Thank you,<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'co=
lor:black'> <o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'=
color:black'>Steven Meads<o:p></o:p></span></p><p class=3DMsoNormal><span s=
tyle=3D'color:black'>Student Support Coordinator<o:p></o:p></span></p><p cl=
ass=3DMsoNormal><span style=3D'color:black'>Division of Technology Services=
<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'color:black'>Univ=
ersity of Wisconsin – River Falls<o:p></o:p></span></p></div><p class=
=3DMsoNormal><span style=3D'font-size:12.0pt;font-family:"Times New Roman",=
"serif";color:black'>___________________________________________________ Yo=
u are subscribed to the ResNet-L mailing list. <o:p></o:p></span></p><p><sp=
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go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html">http://LIST=
SERV.ND.EDU/archives/resnet-l.html</a> ____________________________________=
_______________ <o:p></o:p></span></p></div></div></div><p class=3DMsoNorma=
l><span style=3D'font-size:12.0pt;font-family:"Times New Roman","serif"'>__=
_________________________________________________ You are subscribed to the=
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or search the archives, go to <a href=3D"http://LISTSERV.ND.EDU/archives/re=
snet-l.html">http://LISTSERV.ND.EDU/archives/resnet-l.html</a> ____________=
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