[27488] in resnet
Re: Imaging Student Computers
daemon@ATHENA.MIT.EDU (Andy Voelker)
Thu Mar 22 08:31:13 2012
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Message-ID: <B3C0241889401F4AB97A55E980BABBA0013459A9C058@EXV01.wcu.edu>
Date: Thu, 22 Mar 2012 08:30:59 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Andy Voelker <avoelker@email.wcu.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <CANtPpk5_FighJrZDQS3qMeKs10zAe5UTggAy2Ub5UM8ukn_sqA@mail.gmail.com>
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Thanks guys. Yes, we normally go ahead and reformat the machine with our s=
lipstream discs and just have them put in their bookstore key when they pic=
k it up. Still some students are pretty forgetful.
I checked with our licensing agent. The bookstore does make money from the=
se, because we used to sell them at our staff helpdesk for $10. From what =
I understand that is about how much the official media costs us. Students =
are covered under the master license, but they still need a license key so =
Windows won't go unregistered. According to our Microsoft rep, there is no=
"Master key" that we could use for that, so they still have to pick up a C=
D anyway.
Perhaps more of the solution would be to sell the CDs at our repair center.=
We don't actually sell anything else there right now since we do primaril=
y software repairs, but we did just gain the ability to charge their studen=
t card for late fees on equipment checkout. I might look in to that...
-- Andy Voelker
Manager of Student Computing in the Technology Commons
Western Carolina University
Be sure to check out the WCU TechTips Podcast at http://www.youtube.com/Wes=
ternCarolinaU!!
Check the status of your IT requests at any time at http://help.wcu.edu/ !
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Mike King
Sent: Wednesday, March 21, 2012 3:56 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Imaging Student Computers
I don't know your specific licensing agreement, but it sounds similar to th=
e one we use.
We are purchasing the site license via Microsoft (As part of a student tech=
nology fee). The 15 dollars that the bookstore charges for the media is so=
they can make money off selling it, as the actually cost is much less. Th=
ere is a license key that is printed on the envelope, but the actual Right =
to Use is via the master agreement the college has.
You should investigate your licensing program, it may be as Marc has said, =
and that the media is only if the student wants it.
Mike
On Wed, Mar 21, 2012 at 2:41 PM, Doughty, Marc <marc_doughty@brown.edu<mail=
to:marc_doughty@brown.edu>> wrote:
"the agreement requires they purchase the official media and license key ($=
15). That isn't too bad, but it is sold at our bookstore, which is a good =
distance from our shop."
That doesn't preclude you from imaging their machines with your own media/i=
mage. It's not like there's any unique magic embedded into each DVD. Just m=
ake sure to enter the activation info they bought before you hand the machi=
ne back, and don't put anything on the images that you don't have licensing=
for. You could save hours per machine, especially if you use WDS and keep =
a rolling database of common drivers.
- Marc Doughty
"If you aren't sure who is the give-way vessel, you are the give-way vessel=
."
On Wed, Mar 21, 2012 at 8:27 AM, Andy Voelker <avoelker@email.wcu.edu<mailt=
o:avoelker@email.wcu.edu>> wrote:
Thank you for the detailed response, Christina! I have been trained on UIU=
before, and unfortunately we don't have a license for it. I checked out o=
ur license agreement with Microsoft. We do provide Windows 7 Ultimate for =
the students but the agreement requires they purchase the official media an=
d license key ($15). That isn't too bad, but it is sold at our bookstore, =
which is a good distance from our shop. It means the students have to make=
another stop and lay down some money. My main focus for imaging is to gai=
n speed of return without increasing cost. Sometimes just getting a studen=
t to back up their data before a reformat can increase the total time by a =
day or two, so getting them to do more will increase that as well. I'd lik=
e to be able to sell the discs at our shop, but I think the bookstore would=
n't like that. We could just image it and put in their key when they bring=
it in. Something to think about I guess.....
I'm going to do some timed tests with our current setup and run some number=
s against imaging. I'll post what I find.
Thanks again,
-- Andy Voelker
Manager of Student Computing in the Technology Commons
Western Carolina University
Be sure to check out the WCU TechTips Podcast at http://www.youtube.com/Wes=
ternCarolinaU!!
Check the status of your IT requests at any time at http://help.wcu.edu/ !
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSER=
V.ND.EDU>] On Behalf Of Christina Webster
Sent: Tuesday, March 20, 2012 3:37 PM
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: Re: Imaging Student Computers
We don't image student computers because our software licensing doesn't inc=
lude students, so we have to rebuild from scratch with their disks. Howeve=
r, I use UIU from Big Bang ( http://www.uiu4you.com/ ) to make hardware ind=
ependent images for all the faculty and staff PCs on campus. With this, I =
have an imaging computer that is a few years old to make all the base image=
s, which I package via Ghost. Then I add the UIU software and repackage. =
We use Ghost to package and deploy our software. But I believe it also wor=
ks with Windows imaging software.
Basically, we just make two images: one model specific (the base image that=
I regularly update), and the other is the UIU image that gets deployed. I=
f your software license allows, I suggest that you just reimage all the stu=
dent computers with your "supported" OS - or rebuild them with their own di=
sks. We service a large number of models, but have hardware and OS specifi=
cs to what we consider a supported model. For the faculty and staff, when =
we reimage their PCs, they all get Windows 7, 64-bit. Now, all the student=
machines may not be able to handle a 64-bit image, so you'd have to create=
a 32-bit image too. But if you kept it to Windows 7, then you'd only have=
two images to update - and you'd only have to update the images a couple t=
imes of the year.
We also, encourage students to increase their RAM on older, slower machine=
s. We show them how to research what RAM they need - Crucial has a memory =
tool that can be downloaded, which will scan their machine, tell them what =
type of RAM they need, show them how many DIMMs they have, and what their c=
urrent RAM allotment is - and then we guide them on how to install it. We =
don't install it for them, but they can come and do it at the helpdesk, and=
borrow our tools.
You can get a 30-day trial download from the UIU website, and as long as yo=
u update the driver package regularly, it works well. On the newest models=
of PCs, you may need to get and install some drivers post deployment. I o=
nly had to do that with our Lenovos that were the newest models, and shippe=
d from Lenovo. On all our older PCs, I didn't have to get any drivers, exc=
ept for a 6-year old Dell model that wanted the sound driver updated.
Our images include Kaspersky, which is installed and turned off before the =
image is packaged, and then turned on after deployment - otherwise, it brea=
ks the image. We also have a lot of other software installed on the image,=
including Adobe products, Office, and pieces of Freeware.
Good luck, and if you try it, let me know how it goes,
~ Christina
On Fri, Mar 9, 2012 at 9:07 AM, Andy Voelker <avoelker@email.wcu.edu<mailto=
:avoelker@email.wcu.edu>> wrote:
I'm doing some research on imaging student computers and wanted to get peop=
les' weigh-in. Here is our situation:
- Students bring their own computers. They bring what they can af=
ford and we service whatever they bring. We have standards, but they are v=
ery... shall we say... accommodating. This means that we service 83279423 =
different brands and 8907248928749837283 different models.
- We provide Microsoft Office for all students. We also provide S=
ymantec antivirus (which will hopefully change soon)
- Currently we are making slipstream windows discs with all servic=
e packs and most updates included. We then dump this on to a high speed fl=
ash drive and install it from there.
- We then install the operating system, get any drivers off devid.=
info<http://devid.info>, run the office installer, and the antivirus instal=
ler
- Finally, for all those additional pieces of freeware we run a st=
andardized Ninite package. Done.
- We probably perform about 6 reformats per week, average.
This process doesn't take too long, but I'm sure it could be a lot better. =
The problem is making a generic image that will run well on 89072489287498=
37283 different models of computer.
My questions are:
is it worthwhile to upkeep generic images for Windows 7 32-bit, 7 64-bit, V=
ista 32-bit, Vista 64-bit, and XP?
What is your imaging solution?
Are the generic images as stable and well performed as a clean format?
-- Andy Voelker
avoelker@email.wcu.edu<mailto:avoelker@email.wcu.edu>
Manager of Student Computing in the Technology Commons
Western Carolina University
Be sure to check out the WCU TechTips Podcast at http://www.youtube.com/Wes=
ternCarolinaU!!
Check the status of your IT requests at any time at http://help.wcu.edu/ !
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he ResNet-L mailing list.
To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
___
--
Christina S. Webster
Client Services
Instructional & Informational Technology Services
Haverford College | Stokes 204 | (610) 896-1322<tel:%28610%29%20896-1322>
Check us out on the web - http://www.haverford.edu/iits
Follow us on Twitter @HCProDesk or like us on FaceBook - http://www.faceboo=
k.com/HCProDesk
IITS staff will never ask for your password.
The privacy of your password enhances the privacy of our entire community a=
nd the integrity of our technology environment.
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he ResNet-L mailing list.
To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
___
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To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
___
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he ResNet-L mailing list.
To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
___
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
___
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To subscribe, unsubscribe or search the archives,
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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-US link=3Dblue vli=
nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span style=3D'f=
ont-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks gu=
ys. Yes, we normally go ahead and reformat the machine with our slips=
tream discs and just have them put in their bookstore key when they pick it=
up. Still some students are pretty forgetful.<o:p></o:p></span></p><=
p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri","=
sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=3DMsoNormal=
><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#=
1F497D'>I checked with our licensing agent. The bookstore does make m=
oney from these, because we used to sell them at our staff helpdesk for $10=
. From what I understand that is about how much the official media co=
sts us. Students are covered under the master license, but they still=
need a license key so Windows won’t go unregistered. According=
to our Microsoft rep, there is no “Master key” that we could u=
se for that, so they still have to pick up a CD anyway.<o:p></o:p></span></=
p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri=
","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=3DMsoNor=
mal><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";colo=
r:#1F497D'>Perhaps more of the solution would be to sell the CDs at our rep=
air center. We don’t actually sell anything else there right no=
w since we do primarily software repairs, but we did just gain the ability =
to charge their student card for late fees on equipment checkout. I m=
ight look in to that…<o:p></o:p></span></p><p class=3DMsoNormal><span=
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D=
'><o:p> </o:p></span></p><p class=3DMsoNormal><span style=3D'font-size=
:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>-- Andy Voelker<o=
:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;fo=
nt-family:"Calibri","sans-serif";color:#1F497D'>Manager of Student Computin=
g in the Technology Commons<o:p></o:p></span></p><p class=3DMsoNormal><span=
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D=
'>Western Carolina University<o:p></o:p></span></p><p class=3DMsoNormal><sp=
an style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F49=
7D'>Be sure to check out the WCU TechTips Podcast at <a href=3D"http://www.=
youtube.com/WesternCarolinaU">http://www.youtube.com/WesternCarolinaU</a>!!=
<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;=
font-family:"Calibri","sans-serif";color:#1F497D'>Check the status of your =
IT requests at any time at <a href=3D"http://help.wcu.edu/">http://help.wcu=
.edu/</a> !<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-s=
ize:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o=
:p></span></p><p class=3DMsoNormal><b><span style=3D'font-size:10.0pt;font-=
family:"Tahoma","sans-serif"'>From:</span></b><span style=3D'font-size:10.0=
pt;font-family:"Tahoma","sans-serif"'> Resnet Forum [mailto:RESNET-L@LISTSE=
RV.ND.EDU] <b>On Behalf Of </b>Mike King<br><b>Sent:</b> Wednesday, March 2=
1, 2012 3:56 PM<br><b>To:</b> RESNET-L@LISTSERV.ND.EDU<br><b>Subject:</b> R=
e: Imaging Student Computers<o:p></o:p></span></p><p class=3DMsoNormal><o:p=
> </o:p></p><p class=3DMsoNormal>I don't know your specific licensing =
agreement, but it sounds similar to the one we use.<o:p></o:p></p><div><p c=
lass=3DMsoNormal><o:p> </o:p></p></div><div><p class=3DMsoNormal>We ar=
e purchasing the site license via Microsoft (As part of a student=
technology fee). The 15 dollars that the bookstore charges for the m=
edia is so they can make money off selling it, as the actually cost is much=
less. There is a license key that is printed on the envelope, but th=
e actual Right to Use is via the master agreement the college has.<o:p></o:=
p></p></div><div><p class=3DMsoNormal><o:p> </o:p></p></div><div><p cl=
ass=3DMsoNormal>You should investigate your licensing program, it may be as=
Marc has said, and that the media is only if the student wants it.<o:p></o=
:p></p></div><div><p class=3DMsoNormal><o:p> </o:p></p></div><div><p c=
lass=3DMsoNormal style=3D'margin-bottom:12.0pt'>Mike<o:p></o:p></p><div><p =
class=3DMsoNormal>On Wed, Mar 21, 2012 at 2:41 PM, Doughty, Marc <<a hre=
f=3D"mailto:marc_doughty@brown.edu">marc_doughty@brown.edu</a>> wrote:<o=
:p></o:p></p><div><p class=3DMsoNormal><span style=3D'font-family:"Arial","=
sans-serif"'>"the agreement requires they purchase the official media =
and license key ($15). That isn’t too bad, but it is sold at ou=
r bookstore, which is a good distance from our shop."</span><o:p></o:p=
></p><div><p class=3DMsoNormal><o:p> </o:p></p></div></div><div><p cla=
ss=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>That doesn'=
t preclude you from imaging their machines with your own media/image. It's =
not like there's any unique magic embedded into each DVD. Just make sure to=
enter the activation info they bought before you hand the machine back, an=
d don't put anything on the images that you don't have licensing =
for. You could save hours per machine, especially if you use WDS and keep a=
rolling database of common drivers.</span><span style=3D'color:#888888'><b=
r clear=3Dall><br><span class=3Dhoenzb>- Marc Doughty</span><br><span class=
=3Dhoenzb>"If you aren't sure who is the give-way vessel, you are the =
give-way vessel."</span></span><o:p></o:p></p><div><div><p class=3DMso=
Normal style=3D'margin-bottom:12.0pt'><br><br><o:p></o:p></p><div><p class=
=3DMsoNormal>On Wed, Mar 21, 2012 at 8:27 AM, Andy Voelker <<a href=3D"m=
ailto:avoelker@email.wcu.edu" target=3D"_blank">avoelker@email.wcu.edu</a>&=
gt; wrote:<o:p></o:p></p><div><div><p class=3DMsoNormal style=3D'mso-margin=
-top-alt:auto;mso-margin-bottom-alt:auto'><span style=3D'font-size:11.0pt;f=
ont-family:"Calibri","sans-serif";color:#1F497D'>Thank you for the detailed=
response, Christina! I have been trained on UIU before, and unfortun=
ately we don’t have a license for it. I checked out our license=
agreement with Microsoft. We do provide Windows 7 Ultimate for the s=
tudents but the agreement requires they purchase the official media and lic=
ense key ($15). That isn’t too bad, but it is sold at our books=
tore, which is a good distance from our shop. It means the students h=
ave to make another stop and lay down some money. My main focus for i=
maging is to gain speed of return without increasing cost. Sometimes =
just getting a student to back up their data before a reformat can increase=
the total time by a day or two, so getting them to do more will increase t=
hat as well. I’d like to be able to sell the discs at our shop,=
but I think the bookstore wouldn’t like that. We could just im=
age it and put in their key when they bring it in. Something to think=
about I guess…..</span><o:p></o:p></p><p class=3DMsoNormal style=3D'=
mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style=3D'font-siz=
e:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:=
p></o:p></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margi=
n-bottom-alt:auto'><span style=3D'font-size:11.0pt;font-family:"Calibri","s=
ans-serif";color:#1F497D'>I’m going to do some timed tests with our c=
urrent setup and run some numbers against imaging. I’ll post wh=
at I find.</span><o:p></o:p></p><p class=3DMsoNormal style=3D'mso-margin-to=
p-alt:auto;mso-margin-bottom-alt:auto'><span style=3D'font-size:11.0pt;font=
-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><=
p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:=
auto'><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";co=
lor:#1F497D'>Thanks again,</span><o:p></o:p></p><p class=3DMsoNormal style=
=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style=3D'font=
-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span=
><o:p></o:p></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-m=
argin-bottom-alt:auto'><span style=3D'font-size:11.0pt;font-family:"Calibri=
","sans-serif";color:#1F497D'>-- Andy Voelker</span><o:p></o:p></p><div><p =
class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:au=
to'><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";colo=
r:#1F497D'>Manager of Student Computing in the Technology Commons</span><o:=
p></o:p></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margi=
n-bottom-alt:auto'><span style=3D'font-size:11.0pt;font-family:"Calibri","s=
ans-serif";color:#1F497D'>Western Carolina University</span><o:p></o:p></p>=
<p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt=
:auto'><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";c=
olor:#1F497D'>Be sure to check out the WCU TechTips Podcast at <a href=3D"h=
ttp://www.youtube.com/WesternCarolinaU" target=3D"_blank">http://www.youtub=
e.com/WesternCarolinaU</a>!!</span><o:p></o:p></p><p class=3DMsoNormal styl=
e=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style=3D'fon=
t-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Check the s=
tatus of your IT requests at any time at <a href=3D"http://help.wcu.edu/" t=
arget=3D"_blank">http://help.wcu.edu/</a> !</span><o:p></o:p></p><p class=
=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><=
span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F=
497D'> </span><o:p></o:p></p></div><p class=3DMsoNormal style=3D'mso-m=
argin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style=3D'font-size:=
10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style=3D'fo=
nt-size:10.0pt;font-family:"Tahoma","sans-serif"'> Resnet Forum [mailto:<a =
href=3D"mailto:RESNET-L@LISTSERV.ND.EDU" target=3D"_blank">RESNET-L@LISTSER=
V.ND.EDU</a>] <b>On Behalf Of </b>Christina Webster<br><b>Sent:</b> Tuesday=
, March 20, 2012 3:37 PM<br><b>To:</b> <a href=3D"mailto:RESNET-L@LISTSERV.=
ND.EDU" target=3D"_blank">RESNET-L@LISTSERV.ND.EDU</a><br><b>Subject:</b> R=
e: Imaging Student Computers</span><o:p></o:p></p><div><div><p class=3DMsoN=
ormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o=
:p></o:p></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-marg=
in-bottom-alt:auto'><span style=3D'font-family:"Comic Sans MS";color:#33339=
9'>We don't image student computers because our software licensing doesn't =
include students, so we have to rebuild from scratch with their disks. &nbs=
p;However, I use UIU from Big Bang (</span> <a href=3D"http://www.uiu4you.c=
om/" target=3D"_blank">http://www.uiu4you.com/</a> )<span style=3D'fon=
t-family:"Comic Sans MS";color:#333399'> to make hardware independent =
images for all the faculty and staff PCs on campus. With this, I have=
an imaging computer that is a few years old to make all the base images, w=
hich I package via Ghost. Then I add the UIU software and repackage. =
We use Ghost to package and deploy our software. But I believe =
it also works with Windows imaging software.</span><o:p></o:p></p><div><p c=
lass=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:aut=
o'> <o:p></o:p></p></div><div><p class=3DMsoNormal style=3D'mso-margin=
-top-alt:auto;mso-margin-bottom-alt:auto'><span style=3D'font-family:"Comic=
Sans MS";color:#333399'>Basically, we just make two images: one model spec=
ific (the base image that I regularly update), and the other is the UIU ima=
ge that gets deployed. If your software license allows, I suggest tha=
t you just reimage all the student computers with your "supported"=
; OS - or rebuild them with their own disks. We service a large numbe=
r of models, but have hardware and OS specifics to what we consider a suppo=
rted model. For the faculty and staff, when we reimage their PCs, the=
y all get Windows 7, 64-bit. Now, all the student machines may not be=
able to handle a 64-bit image, so you'd have to create a 32-bit image too.=
But if you kept it to Windows 7, then you'd only have two images to =
update - and you'd only have to update the images a couple times of the yea=
r.</span><o:p></o:p></p></div><div><p class=3DMsoNormal style=3D'mso-margin=
-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><=
p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:=
auto'><span style=3D'font-family:"Comic Sans MS";color:#333399'>We also, en=
courage students to increase their RAM on older, slower machines. &nb=
sp;We show them how to research what RAM they need - Crucial has a memory t=
ool that can be downloaded, which will scan their machine, tell them what t=
ype of RAM they need, show them how many DIMMs they have, and what their cu=
rrent RAM allotment is - and then we guide them on how to install it. =
We don't install it for them, but they can come and do it at the help=
desk, and borrow our tools. </span><o:p></o:p></p></div><div><p=
class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:a=
uto'> <o:p></o:p></p></div><div><p class=3DMsoNormal style=3D'mso-marg=
in-top-alt:auto;mso-margin-bottom-alt:auto'><span style=3D'font-family:"Com=
ic Sans MS";color:#333399'>You can get a 30-day trial download from the UIU=
website, and as long as you update the driver package regularly, it works =
well. On the newest models of PCs, you may need to get and install so=
me drivers post deployment. I only had to do that with our Lenovos th=
at were the newest models, and shipped from Lenovo. On all our older =
PCs, I didn't have to get any drivers, except for a 6-year old Dell model t=
hat wanted the sound driver updated.</span><o:p></o:p></p></div><div><p cla=
ss=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'=
> <o:p></o:p></p></div><div><p class=3DMsoNormal style=3D'mso-margin-t=
op-alt:auto;mso-margin-bottom-alt:auto'><span style=3D'font-family:"Comic S=
ans MS";color:#333399'>Our images include Kaspersky, which is installed and=
turned off before the image is packaged, and then turned on after deployme=
nt - otherwise, it breaks the image. We also have a lot of other soft=
ware installed on the image, including Adobe products, Office, and pieces o=
f Freeware. </span><o:p></o:p></p></div><div><p class=3DMsoNormal styl=
e=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p><=
/p></div><div><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-mar=
gin-bottom-alt:auto'><span style=3D'font-family:"Comic Sans MS";color:#3333=
99'>Good luck, and if you try it, let me know how it goes,</span><o:p=
></o:p></p></div><div><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto=
;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=3DMso=
Normal style=3D'mso-margin-top-alt:auto;margin-bottom:12.0pt'><span style=
=3D'font-family:"Comic Sans MS";color:#333399'>~ Christina</span><o:p></o:p=
></p><div><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-=
bottom-alt:auto'>On Fri, Mar 9, 2012 at 9:07 AM, Andy Voelker <<a href=
=3D"mailto:avoelker@email.wcu.edu" target=3D"_blank">avoelker@email.wcu.edu=
</a>> wrote:<o:p></o:p></p><div><div><p class=3DMsoNormal style=3D'mso-m=
argin-top-alt:auto;mso-margin-bottom-alt:auto'>I’m doing some researc=
h on imaging student computers and wanted to get peoples’ weigh-in.&n=
bsp; Here is our situation:<o:p></o:p></p><p style=3D'margin-left:20.25pt'>=
-<span style=3D'font-size:7.0pt'> =
</span>Students bring their own computers. They bring wh=
at they can afford and we service whatever they bring. We have standa=
rds, but they are very… shall we say… accommodating. This=
means that we service 83279423 different brands and 8907248928749837283 di=
fferent models.<o:p></o:p></p><p style=3D'margin-left:20.25pt'>-<span style=
=3D'font-size:7.0pt'> =
</span>We provide Microsoft Office for all students. We also provide=
Symantec antivirus (which will hopefully change soon)<o:p></o:p></p><p sty=
le=3D'margin-left:20.25pt'>-<span style=3D'font-size:7.0pt'> &nb=
sp; </span>Currently we are making slip=
stream windows discs with all service packs and most updates included. =
; We then dump this on to a high speed flash drive and install it from ther=
e.<o:p></o:p></p><p style=3D'margin-left:20.25pt'>-<span style=3D'font-size=
:7.0pt'> </span>We th=
en install the operating system, get any drivers off <a href=3D"http://devi=
d.info" target=3D"_blank">devid.info</a>, run the office installer, and the=
antivirus installer<o:p></o:p></p><p style=3D'margin-left:20.25pt'>-<span =
style=3D'font-size:7.0pt'> &=
nbsp; </span>Finally, for all those additional pieces of freeware we run a =
standardized Ninite package. Done.<o:p></o:p></p><p style=3D'margin-l=
eft:20.25pt'>-<span style=3D'font-size:7.0pt'>  =
; </span>We probably perform about 6 reformats per =
week, average.<o:p></o:p></p><p class=3DMsoNormal style=3D'mso-margin-top-a=
lt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=3DMsoNorm=
al style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>This proces=
s doesn’t take too long, but I’m sure it could be a lot better.=
The problem is making a generic image that will run well on 89072489=
28749837283 different models of computer.<o:p></o:p></p><p class=3DMsoNorma=
l style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p><=
/o:p></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-b=
ottom-alt:auto'>My questions are:<o:p></o:p></p><p class=3DMsoNormal style=
=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></=
p><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto'>is it worthwhile to upkeep generic images for Windows 7 32-bit, 7 =
64-bit, Vista 32-bit, Vista 64-bit, and XP?<o:p></o:p></p><p class=3DMsoNor=
mal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p=
></o:p></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin=
-bottom-alt:auto'>What is your imaging solution?<o:p></o:p></p><p class=3DM=
soNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> =
;<o:p></o:p></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-m=
argin-bottom-alt:auto'>Are the generic images as stable and well performed =
as a clean format?<o:p></o:p></p><p class=3DMsoNormal style=3D'mso-margin-t=
op-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=3DMso=
Normal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>-- Andy=
Voelker<o:p></o:p></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:aut=
o;mso-margin-bottom-alt:auto'><a href=3D"mailto:avoelker@email.wcu.edu" tar=
get=3D"_blank">avoelker@email.wcu.edu</a><o:p></o:p></p><p class=3DMsoNorma=
l style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Manager of S=
tudent Computing in the Technology Commons<o:p></o:p></p><p class=3DMsoNorm=
al style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Western Car=
olina University<o:p></o:p></p><p class=3DMsoNormal style=3D'mso-margin-top=
-alt:auto;mso-margin-bottom-alt:auto'>Be sure to check out the WCU TechTips=
Podcast at <a href=3D"http://www.youtube.com/WesternCarolinaU" target=3D"_=
blank">http://www.youtube.com/WesternCarolinaU</a>!!<o:p></o:p></p><p class=
=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>C=
heck the status of your IT requests at any time at <a href=3D"http://help.w=
cu.edu/" target=3D"_blank">http://help.wcu.edu/</a> !<o:p></o:p></p><p clas=
s=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>=
<o:p></o:p></p></div><p class=3DMsoNormal style=3D'mso-margin-top-alt=
:auto;mso-margin-bottom-alt:auto'><br clear=3Dall><o:p></o:p></p></div><p c=
lass=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:aut=
o'>___________________________________________________ You are subscribed t=
o the ResNet-L mailing list. <o:p></o:p></p><p>To subscribe, unsubscribe or=
search the archives, go to <a href=3D"http://LISTSERV.ND.EDU/archives/resn=
et-l.html" target=3D"_blank">http://LISTSERV.ND.EDU/archives/resnet-l.html<=
/a> ___________________________________________________ <o:p></o:p></p></di=
v><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto'><br><br clear=3Dall><o:p></o:p></p><div><p class=3DMsoNormal style=
=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></=
p></div><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bo=
ttom-alt:auto'>-- <o:p></o:p></p><p style=3D'margin:0in;margin-bottom:.0001=
pt'><span style=3D'font-size:10.0pt;font-family:"Comic Sans MS";color:#0020=
60'>Christina S. We</span>bster<o:p></o:p></p><p style=3D'margin:0in;margin=
-bottom:.0001pt'><span style=3D'font-size:10.0pt;font-family:"Comic Sans MS=
";color:#002060'>Client Services</span><o:p></o:p></p><p style=3D'margin:0i=
n;margin-bottom:.0001pt'><span style=3D'font-size:10.0pt;font-family:"Comic=
Sans MS";color:#002060'>Instructional & Informational Technology Servi=
ces</span><o:p></o:p></p><p style=3D'margin:0in;margin-bottom:.0001pt'><spa=
n style=3D'font-size:10.0pt;font-family:"Comic Sans MS";color:#002060'>Have=
rford College | Stokes 204 | <a href=3D"tel:%28610%29%20896-1322" target=3D=
"_blank">(610) 896-1322</a></span><span style=3D'font-family:"Comic Sans MS=
";color:#002060'> </span><o:p></o:p></p><p style=3D'margin:0in;margin-=
bottom:.0001pt'><span style=3D'font-size:10.0pt;font-family:"Comic Sans MS"=
;color:#002060'> </span><o:p></o:p></p><p style=3D'margin:0in;margin-b=
ottom:.0001pt'><span style=3D'font-size:10.0pt;font-family:"Comic Sans MS";=
color:#632423'>Check us out on the web - </span><span style=3D'font-size:10=
.0pt;font-family:"Comic Sans MS";color:#0070C0'><a href=3D"http://www.haver=
ford.edu/iits" target=3D"_blank">http://www.haverford.edu/iits</a></span><s=
pan style=3D'font-size:10.0pt;font-family:"Comic Sans MS";color:#632423'> &=
nbsp;</span><o:p></o:p></p><p style=3D'margin:0in;margin-bottom:.0001pt'><s=
pan style=3D'font-size:10.0pt;font-family:"Comic Sans MS";color:#632423'>Fo=
llow us on Twitter @HCProDesk or like us on FaceBook - </span><span style=
=3D'font-size:10.0pt;font-family:"Comic Sans MS";color:#0070C0'><a href=3D"=
http://www.facebook.com/HCProDesk" target=3D"_blank">http://www.facebook.co=
m/HCProDesk</a></span><o:p></o:p></p><p style=3D'margin:0in;margin-bottom:.=
0001pt'><span style=3D'font-size:10.0pt;font-family:"Comic Sans MS";color:#=
632423'>IITS staff will never ask for your password. </span><o:p=
></o:p></p><p style=3D'margin:0in;margin-bottom:.0001pt'><span style=3D'fon=
t-size:10.0pt;font-family:"Comic Sans MS";color:#632423'>The privacy of you=
r password enhances the privacy of our entire community and the integrity o=
f our technology environment.</span><o:p></o:p></p><p class=3DMsoNormal sty=
le=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p>=
</p></div><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-=
bottom-alt:auto'>___________________________________________________ You ar=
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resnet-l.html</a> ___________________________________________________ <o:p>=
</o:p></p></div></div></div></div><div><div><p class=3DMsoNormal>__________=
_________________________________________ You are subscribed to the ResNet-=
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rget=3D"_blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a> _________=
__________________________________________ <o:p></o:p></p></div></div></div=
><p class=3DMsoNormal><o:p> </o:p></p></div></div></div><div><div><p c=
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iv></body></html>=
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