[27359] in resnet
Re: Choosing VoIP phone system
daemon@ATHENA.MIT.EDU (Robert Wilson)
Fri Feb 24 10:05:10 2012
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Date: Fri, 24 Feb 2012 10:01:16 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Robert Wilson <rwilson@MCCALLIE.ORG>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <00d201ccf268$43defeb0$cb9cfc10$@milton.edu>
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We went through this in '07. We looked at Cisco, Mitel, Nortel, and Telrad.
We selected Mitel. We provided vendors a general requirement list and we
looked at different installations and talked with customers. We did not use
a consultant. We didn't use an RFP. We essentially replaced our previous
digital sets with IP phones and also purchased analog cards to maintain
analog phones. New dorms use IP phones. Most students use their cell
phones. We provide students IP phones on a request basis. Employees enjoy
receiving voice mail messages via email. We use gmail, so there isn't
integration with the voicemail system beyond sending the wav file. It is my
understanding that Exchange integration with voice mail is nice, i.e.,
listening to a voice mail on Exchange marks it as listened on the voice
mail system. There are desktop apps as well. We haven't rolled those out
to beyond our office. Hope this helps.
Robert
On Thu, Feb 23, 2012 at 3:18 PM, Glenn Jerome <glenn_jerome@milton.edu>wrote:
> Hello All
>
> We are looking at replacing our aging PBX with a VoIP system. Do any of
> the users on this list have experience choosing vendors? Did you use a
> consultant? Did you use a RFP? Are there any particular features that
> were advantageous to your Faculty or Staff?
>
> Thanks in advance for any help you can provide.
>
--
Robert Wilson, McCallie School, Chattanooga, TN
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We went through this in '07. We looked at Cisco, Mitel, Nortel, and Tel=
rad. We selected Mitel. We provided vendors a general requirement list and =
we looked at different installations and talked with customers. We did not =
use a consultant. We didn't use an RFP. We essentially replaced our pre=
vious digital sets with IP phones and also purchased analog cards to mainta=
in analog phones. New dorms use IP phones. Most students use their cell pho=
nes. We provide students IP phones on a request basis. Employees enjoy rece=
iving voice mail messages via email. We use gmail, so there isn't integ=
ration with the voicemail system beyond sending the wav file. It is my unde=
rstanding that Exchange integration with voice mail is nice, i.e., listenin=
g to a voice mail on Exchange marks it as listened on the voice mail system=
. =A0There are desktop apps as well. We haven't rolled those out to bey=
ond our office. Hope this helps.<div>
<br></div><div>Robert</div><div><br><div><br></div><div><br><br><div class=
=3D"gmail_quote">On Thu, Feb 23, 2012 at 3:18 PM, Glenn Jerome <span dir=3D=
"ltr"><<a href=3D"mailto:glenn_jerome@milton.edu">glenn_jerome@milton.ed=
u</a>></span> wrote:<br>
<blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1p=
x #ccc solid;padding-left:1ex"><p dir=3D"LTR"><span lang=3D"en-us"><font fa=
ce=3D"Calibri">Hello All</font></span><span lang=3D"en-us"></span></p>
<p dir=3D"LTR"><span lang=3D"en-us"><font face=3D"Calibri">We are looking a=
t replacing our aging PBX with a VoIP system.</font></span><span lang=3D"en=
-us"> <font face=3D"Calibri">D</font><font face=3D"Calibri">o</font> <font =
face=3D"Calibri">any of the users on this list have experience ch</font><fo=
nt face=3D"Calibri">o</font><font face=3D"Calibri">osing</font><font face=
=3D"Calibri"></font></span><span lang=3D"en-us"> <font face=3D"Calibri">ven=
dors? D</font><font face=3D"Calibri">id you use a consultant?</font></span>=
<span lang=3D"en-us"><font face=3D"Calibri"> Did you use a RFP?</font></spa=
n><span lang=3D"en-us"><font face=3D"Calibri"> Are there any particular fea=
tures that were advantageous to your</font></span><span lang=3D"en-us"> <fo=
nt face=3D"Calibri">F</font></span><span lang=3D"en-us"><font face=3D"Calib=
ri">aculty or Staff?</font></span><span lang=3D"en-us"><font face=3D"Calibr=
i"></font></span><span lang=3D"en-us"> </span></p>
<p dir=3D"LTR"><span lang=3D"en-us"></span></p>
<p dir=3D"LTR"><span lang=3D"en-us"><font face=3D"Calibri">Thanks in advanc=
e for any help you can provide.</font></span></p></blockquote></div><br><br=
clear=3D"all"><div><br></div>-- <br>Robert Wilson, McCallie School, Chatta=
nooga, TN<br>
</div></div>
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