[27268] in resnet
Re: Remote support software
daemon@ATHENA.MIT.EDU (Mike King)
Thu Feb 9 10:28:05 2012
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Date: Thu, 9 Feb 2012 10:17:52 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Mike King <me@mpking.com>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <-7218851510745468732@unknownmsgid>
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Throw me into the Bomgar and Altiris camp. (We liked Bomgar better, but we
began to use Altiris system wide, so we dropped it)
However, about 4 years ago was briefly involved with an internal project
that never got anywhere, but we did discover this:
http://www.uvnc.com/products/pchelpware.html
You essentially setup your own logme in rescue.
Like I said, we never got off the ground with it, but it's always in the
back of my head.
Mike
On Thu, Feb 9, 2012 at 9:09 AM, Jeremy Mlazovsky <jmlazovsky1@udayton.edu>w=
rote:
> We do not own a subscription to LogMeIn Rescue, but I have purchased
> short-term subscriptions a couple of times. One of those times I used it
> to work on a faculty member's computer while she was on sabbatical in
> England for the summer.
>
> I agree, it is pretty slick. If I remember correctly, you could send the=
m
> an .exe or send them a URL and you could remote in without them having to
> have admin privileges and/or install anything.
>
> Jeremy Mlazovsky
> Director of Information Technology
> College of Arts and Sciences
> University of Dayton
> 300 College Parry
> Dayton, Ohio 45469-2201 <454692201>
> 937-229-2166 <9372292166>
>
> Leadership UD 2009
>
> Please contact CAS Help (937-229-2166 <9372292166>, cashelp@udayton.edu)
> for service requests
>
>
> -----Original message-----
>
> *From: *"Thiem, Tammy" <ThiemT@ripon.edu>*
> To: *"RESNET-L@listserv.nd.edu" <RESNET-L@listserv.nd.edu>*
> Sent: *Thu, Feb 9, 2012 13:48:39 GMT+00:00
> *
> Subject: *Re: Remote support software
>
> We have been using LogMein Rescue for a couple of years now and really
> like it. The ability to get someone=92s credential in an encrypted way m=
akes
> it very easy to work on computers and reboot them if needed, even into sa=
fe
> mode for Virus/Malware removal. I have connected up to 3 computers at on=
ce
> to perform different tasks on their computers and it runs great!****
>
> ** **
>
> *Tammy L. Thiem
> **Assistant Director of ITS/
> Student and Desktop Technologies
> Ripon College
> (920)748-8713*****
>
> ** **
>
> *From:* Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] *On Behalf Of *Ric=
hard
> Davis
> *Sent:* Wednesday, February 08, 2012 5:56 PM
> *To:* RESNET-L@LISTSERV.ND.EDU
> *Subject:* Remote support software****
>
> ** **
>
> Is anyone out there using remote support software such as Bomgar,
> TeamViewer, LogMeIn? How is it working for you?****
>
> ** **
>
> Richard Davis ****
>
> Lead Customer Support Technician****
>
> California Baptist University****
>
> ** **
>
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list. ****
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html____________________________=
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> ****
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o
> the ResNet-L mailing list.
>
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Throw me into the Bomgar and Altiris camp. =A0(We liked Bomgar better, but =
we began to use Altiris system wide, so we dropped it)<div><br></div><div>H=
owever, about 4 years ago was briefly involved with an internal project tha=
t never got anywhere, but we did discover this:</div>
<div><br></div><div><a href=3D"http://www.uvnc.com/products/pchelpware.html=
">http://www.uvnc.com/products/pchelpware.html</a>=A0</div><div><br></div><=
div>You=A0essentially=A0setup your own logme in rescue.</div><div><br></div=
><div>
Like I said, we never got off the ground with it, but it's always in th=
e back of my head.</div><div><br></div><div>Mike<br><br><div class=3D"gmail=
_quote">On Thu, Feb 9, 2012 at 9:09 AM, Jeremy Mlazovsky <span dir=3D"ltr">=
<<a href=3D"mailto:jmlazovsky1@udayton.edu">jmlazovsky1@udayton.edu</a>&=
gt;</span> wrote:<br>
<blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1p=
x #ccc solid;padding-left:1ex"><div><div style=3D"font-family:sans-serif;fo=
nt-size:16px">We do not own a subscription to LogMeIn Rescue, but I have pu=
rchased short-term subscriptions a couple of times.=A0 One of those times I=
used it to work on a faculty member's computer while she was on sabbat=
ical in England for the summer.<br>
<br>I agree, it is pretty slick.=A0 If I remember correctly, you could send=
them an .exe or send them a URL and you could remote in without them havin=
g to have admin privileges and/or install anything.<br><br>Jeremy Mlazovsky=
<br>
Director of Information Technology<br>College of Arts and Sciences<br>Unive=
rsity of Dayton<br>300 College Parry<br>Dayton, Ohio <a href=3D"tel:4546922=
01" target=3D"_blank">45469-2201</a><br><a href=3D"tel:9372292166" target=
=3D"_blank">937-229-2166</a><br>
<br>Leadership UD 2009<br>
<br>Please contact CAS Help (<a href=3D"tel:9372292166" target=3D"_blank">9=
37-229-2166</a>, <a href=3D"mailto:cashelp@udayton.edu" target=3D"_blank">c=
ashelp@udayton.edu</a>) for service requests</div><br><br>-----Original mes=
sage-----<br>
<blockquote><div style=3D"font-family:sans-serif;font-size:14px">
<b>From: </b>"Thiem, Tammy" <<a href=3D"mailto:ThiemT@ripon.ed=
u" target=3D"_blank">ThiemT@ripon.edu</a>><b><br>To: </b>"<a href=
=3D"mailto:RESNET-L@listserv.nd.edu" target=3D"_blank">RESNET-L@listserv.nd=
.edu</a>" <<a href=3D"mailto:RESNET-L@listserv.nd.edu" target=3D"_b=
lank">RESNET-L@listserv.nd.edu</a>><b><br>
Sent: </b>Thu, Feb 9, 2012 13:48:39 GMT+00:00<div class=3D"im"><b><br>Subje=
ct: </b>Re: Remote support software<br><br></div></div><div><div lang=3D"EN=
-US" link=3D"blue" vlink=3D"purple"><div><div class=3D"im"><p class=3D"MsoN=
ormal">
<span style=3D"color:#1f497d">We have been using LogMein Rescue for a coupl=
e of years now and really like it.=A0 The ability to get someone=92s creden=
tial in an encrypted way makes it very easy to work on computers and reboot=
them if needed, even into safe mode for Virus/Malware removal.=A0 I have c=
onnected up to 3 computers at once to perform different tasks on their comp=
uters and it runs great!<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1f497d"><u></u>=A0<u></u></spa=
n></p><div><p class=3D"MsoNormal"><b><i><span style=3D"font-size:12.0pt;fon=
t-family:"Bradley Hand ITC"">Tammy L. Thiem<br></span></i></b><b>=
<span style=3D"font-size:12.0pt;font-family:"Bradley Hand ITC";co=
lor:maroon">Assistant Director of ITS/<br>
Student and Desktop Technologies<br>Ripon College<br><a href=3D"tel:%28920%=
29748-8713" value=3D"+19207488713" target=3D"_blank">(920)748-8713</a></spa=
n></b><span style=3D"color:#1f497d"><u></u><u></u></span></p></div><p class=
=3D"MsoNormal">
<span style=3D"color:#1f497d"><u></u>=A0<u></u></span></p><div><div style=
=3D"border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in"><=
p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:"=
Tahoma","sans-serif"">From:</span></b><span style=3D"font-si=
ze:10.0pt;font-family:"Tahoma","sans-serif""> Resnet Fo=
rum [mailto:<a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU" target=3D"_blank">R=
ESNET-L@LISTSERV.ND.EDU</a>] <b>On Behalf Of </b>Richard Davis<br>
<b>Sent:</b> Wednesday, February 08, 2012 5:56 PM<br><b>To:</b> <a href=3D"=
mailto:RESNET-L@LISTSERV.ND.EDU" target=3D"_blank">RESNET-L@LISTSERV.ND.EDU=
</a><br><b>Subject:</b> Remote support software<u></u><u></u></span></p></d=
iv>
</div><p class=3D"MsoNormal"><u></u>=A0<u></u></p></div><p class=3D"MsoNorm=
al">Is anyone out there using remote support software such as Bomgar, TeamV=
iewer, LogMeIn? How is it working for you?<u></u><u></u></p><div class=3D"i=
m">
<p class=3D"MsoNormal"><u></u>=A0<u></u></p>
<p class=3D"MsoNormal">Richard Davis=A0=A0=A0=A0 <u></u><u></u></p><p class=
=3D"MsoNormal">Lead Customer Support Technician<u></u><u></u></p><p class=
=3D"MsoNormal">California Baptist University<u></u><u></u></p><p class=3D"M=
soNormal"><u></u>=A0<u></u></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:"Ti=
mes New Roman","serif"">____________________________________=
_______________ You are subscribed to the ResNet-L mailing list. <u></u><u>=
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___________ <u></u><u></u></p>
</div></div></div><div class=3D"im">
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</div></div></blockquote></div><div class=3D"HOEnZb"><div class=3D"h5">
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</p></div></div></blockquote></div><br></div>
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