[27262] in resnet
Re: Remote support software
daemon@ATHENA.MIT.EDU (Betsy Black)
Thu Feb 9 09:14:52 2012
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Date: Thu, 9 Feb 2012 09:14:38 -0500
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From: Betsy Black <eblack@DREW.EDU>
To: RESNET-L@listserv.nd.edu
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We use Bomgar too, and love it. The user can control what you can see and =
it logs all sessions, so our student employees use it too (and know they =
are/can be watched). I don't remember what we did without it!
=20
Betsy
=20
=20
Betsy Black
Manager, User Support
Computing & Network Services
Drew University, Madison, New Jersey
eblack@drew.edu 973-408-3860>>> Charlie Teater <cteater@boisestate.ed=
u> 2/8/2012 7:08 PM >>>
We use Bomgar and I love it. Easy to use, requests OK from user, removes =
itself after session, no problems.
Charlie Teater
IT Systems Coordinator
University Housing
Boise State University
On Wed, Feb 8, 2012 at 4:56 PM, Richard Davis <rdavis@calbaptist.edu> =
wrote:
Is anyone out there using remote support software such as Bomgar, =
TeamViewer, LogMeIn? How is it working for you?
Richard Davis=20
Lead Customer Support Technician
California Baptist University
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<DIV>We use Bomgar too, and love it. The user can control what you can see =
and it logs all sessions, so our student employees use it too (and know =
they are/can be watched). I don't remember what we did without =
it!</DIV>
<DIV> </DIV>
<DIV>Betsy</DIV>
<DIV><BR><BR> </DIV>
<DIV> </DIV>
<DIV> &nbs=
p; Betsy Black<BR> &nb=
sp; Manager, User Support<BR> Computing & =
Network Services<BR>Drew University, Madison, New Jersey<BR>eblack@drew.edu=
973-408-3860>>> Charlie Teater =
<cteater@boisestate.edu> 2/8/2012 7:08 PM >>><BR>We use =
Bomgar and I love it. Easy to use, requests OK from user, removes itself =
after session, no problems.<BR><BR clear=3Dall>Charlie Teater<BR>IT =
Systems Coordinator<BR>University Housing<BR>Boise State University<BR><BR>=
<BR></DIV>
<DIV class=3Dgmail_quote>On Wed, Feb 8, 2012 at 4:56 PM, Richard Davis =
<SPAN dir=3Dltr><<A href=3D"mailto:rdavis@calbaptist.edu">rdavis@calbapt=
ist.edu</A>></SPAN> wrote:<BR>
<BLOCKQUOTE style=3D"BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px =
0.8ex; PADDING-LEFT: 1ex" class=3Dgmail_quote>
<DIV lang=3DEN-US vlink=3D"purple" link=3D"blue">
<DIV>
<P class=3DMsoNormal>Is anyone out there using remote support software =
such as Bomgar, TeamViewer, LogMeIn? How is it working for you?<U></U><U></=
U></P>
<P class=3DMsoNormal><U></U><U></U></P>
<P class=3DMsoNormal>Richard Davis <U></U><U></U></P>
<P class=3DMsoNormal>Lead Customer Support Technician<U></U><U></U></P>
<P class=3DMsoNormal>California Baptist University<U></U><U></U></P>
<P class=3DMsoNormal><U></U><U></U></P></DIV></DIV>________________________=
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//LISTSERV.ND.EDU/archives/resnet-l.html" target=3D_blank>http://LISTSERV.N=
D.EDU/archives/resnet-l.html</A> __________________________________________=
_________ </P></BLOCKQUOTE></DIV><BR>______________________________________=
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