[27259] in resnet
Re: Remote support software
daemon@ATHENA.MIT.EDU (Randall K. Kouns)
Thu Feb 9 08:25:00 2012
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Date: Thu, 9 Feb 2012 08:24:44 -0500
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From: "Randall K. Kouns" <kounsra@earlham.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <72CC62976509634280B321EFDB725F92888395BE@Mail2.CalBaptist.local>
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Richard,
We started out with Altiris and found it too cumbersome. especially since at the time there was limited use with MAC's.
We have been using BOMGAR since it was Net something... still have our original appliance in place (approximately 5-7 years)... we like most have international study programs and even when working on a machine that is in the FAR EAST or South Africa, if the client has a reasonable internet connection, it is like sitting in front of the machine... we will continue to use Bomgar without any question in my mind.
Randy Kouns
Manager User Services
Earlham College
----- Original Message -----
From: "Richard Davis" <rdavis@calbaptist.edu>
To: RESNET-L@LISTSERV.ND.EDU
Sent: Wednesday, February 8, 2012 6:56:07 PM
Subject: Remote support software
Is anyone out there using remote support software such as Bomgar, TeamViewer, LogMeIn? How is it working for you?
Richard Davis
Lead Customer Support Technician
California Baptist University
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>Richard,<br><br> We started out with Altiris and found it too =
cumbersome. especially since at the time there was limited use with M=
AC's.<br><br>We have been using BOMGAR since it was Net something... still =
have our original appliance in place (approximately 5-7 years)... we like m=
ost have international study programs and even when working on a machine th=
at is in the FAR EAST or South Africa, if the client has a reasonable inter=
net connection, it is like sitting in front of the machine... we will conti=
nue to use Bomgar without any question in my mind.<br><br>Randy Kouns<br>Ma=
nager User Services<br>Earlham College<br><br><br><hr id=3D"zwchr"><div sty=
le=3D"color:#000;font-weight:normal;font-style:normal;text-decoration:none;=
font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Richa=
rd Davis" <rdavis@calbaptist.edu><br><b>To: </b>RESNET-L@LISTSERV.ND.=
EDU<br><b>Sent: </b>Wednesday, February 8, 2012 6:56:07 PM<br><b>Subject: <=
/b>Remote support software<br><br>
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<p class=3D"MsoNormal">Is anyone out there using remote support software su=
ch as Bomgar, TeamViewer, LogMeIn? How is it working for you?</p>
<p class=3D"MsoNormal"> </p>
<p class=3D"MsoNormal">Richard Davis </p>
<p class=3D"MsoNormal">Lead Customer Support Technician</p>
<p class=3D"MsoNormal">California Baptist University</p>
<p class=3D"MsoNormal"> </p>
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