[27111] in resnet
Re: Paid Services
daemon@ATHENA.MIT.EDU (S Wassef)
Wed Dec 14 08:09:31 2011
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Message-ID: <361300122.4319891.1323820204097.JavaMail.root@warrant.merit.edu>
Date: Tue, 13 Dec 2011 18:50:04 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: S Wassef <swassef@WAYNE.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <086960B2AF09CC458C0AE60BE5D19D48189ECD53FC@ICE-MBX-6.ice.nd.edu>
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We too provide this service to our students, staff, and faculty. I'm sorry =
for the very late post. I was cleaning (reading) messages in my listserv ma=
ilboxes.=20
http://www.computing.wayne.edu/clinic/=20
-Steve=20
----- Original Message -----
From: "Isaac Holmes" <iholmes@ND.EDU>=20
To: RESNET-L@LISTSERV.ND.EDU=20
Sent: Friday, October 28, 2011 11:03:51 AM=20
Subject: Re: Paid Services=20
We provide repair services to student, staff, and faculty personally owned =
machines, as well as for some institutionally owned systems.=20
=C2=B7 Vendors for which we are an authorized service center we provide fre=
e warranty repair based on the vendors warranty agreements, any non-warrant=
y covered repair is charged based on parts and labor costs. We will provide=
non-warranty service for any machine that cones through the door if the ow=
ner is willing to pay for it.=20
=C2=B7 We also provide software =E2=80=9Crepair=E2=80=9D at an hourly labor=
rate.=20
=C2=B7 If hardware is needed to complete the repair we will advise the owne=
r and let them make the call on repairing the system or not, we have replac=
ed just about every component in a computer at some point. The Service Depa=
rtment does not sell any software but we are attached to the campus compute=
r store and if students need software or OS they can purchase it there, and=
staff and faculty can purchase software and OS for personal use.=20
=C2=B7 http://oit.nd.edu/support/service/index.shtml=20
Isaac Holmes=20
Client Engineering Specialist=20
OIT Distributed Engineering Support=20
University of Notre Dame=20
B036 IT Center=20
(574) 631-3254=20
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Eric Lemm=
ons=20
Sent: Friday, October 28, 2011 10:27 AM=20
To: RESNET-L@LISTSERV.ND.EDU=20
Subject: Paid Services=20
Up to this point, all our repair services have been free to students (and b=
y free, I of course mean that much of it is wrapped into our tech fees). Fo=
r various reasons, I have been asked to explore the possibility of changing=
this model. I know that many of you have paid services that you offer. I w=
as wondering if those that do would be willing to share some of the followi=
ng information:=20
=E2=80=A2 What repair services do you offer that are paid?=20
=E2=80=A2 What, if any, hardware or software items will you sell as par=
t of those repairs?=20
=E2=80=A2 If your pricing is publicly available on a website, a link to=
that page would be fabulous.=20
Thanks in advance for any information you can give me.=20
-Eric=20
--=20
Eric Lemmons=20
Team55/Helpdesk Coordinator=20
Apple Certified Macintosh Technician=20
ACU Technology Support Services=20
eric.lemmons@acu.edu=20
325.674.4964=20
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.=20
To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
___ ___________________________________________________ You are subscribed =
to the ResNet-L mailing list.=20
To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
___=20
--=20
Steve Wassef, Sr. Sys. Admin.=20
C&IT, Wayne State University=20
http://computing.wayne.edu=20
swassef@wayne.edu 313-577-9414=20
___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
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div style=3D'font-family: Courier; font-size: 8pt; color: #000000'><br>We t=
oo provide this service to our students, staff, and faculty. I'm sorr=
y for the very late post. I was cleaning (reading) messages in my lis=
tserv mailboxes.<br><br>http://www.computing.wayne.edu/clinic/<br><br>-Stev=
e<br><br><br><hr id=3D"zwchr"><b>From: </b>"Isaac Holmes" <iholmes@ND.ED=
U><br><b>To: </b>RESNET-L@LISTSERV.ND.EDU<br><b>Sent: </b>Friday, Octobe=
r 28, 2011 11:03:51 AM<br><b>Subject: </b>Re: Paid Services<br><br><style><=
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</o:shapelayout></xml><![endif]--><div class=3D"WordSection1"><p class=3D"M=
soNormal"><span style=3D"font-size:11.0pt;font-family:"Calibri",&=
quot;sans-serif";color:#1F497D">We provide repair services to student,=
staff, and faculty personally owned machines, as well as for some institut=
ionally owned systems. </span></p><p class=3D"MsoNormal"><span style=
=3D"font-size:11.0pt;font-family:"Calibri","sans-serif"=
;color:#1F497D"> </span></p><p class=3D"MsoListParagraph" style=3D"tex=
t-indent:-.25in;mso-list:l0 level1 lfo2"><span style=3D"font-size:11.0pt;fo=
nt-family:Symbol;color:#1F497D"><span style=3D"mso-list:Ignore">=C2=B7<span=
style=3D"font:7.0pt "Times New Roman""> &=
nbsp; </span></span></span><span style=3D"font-size:11.0p=
t;font-family:"Calibri","sans-serif";color:#1F497D">Ven=
dors for which we are an authorized service center we provide free warranty=
repair based on the vendors warranty agreements, any non-warranty covered =
repair is charged based on parts and labor costs. We will provide non=
-warranty service for any machine that cones through the door if the owner =
is willing to pay for it.</span></p><p class=3D"MsoListParagraph"><span sty=
le=3D"font-size:11.0pt;font-family:"Calibri","sans-serif&quo=
t;;color:#1F497D"> </span></p><p class=3D"MsoListParagraph" style=3D"t=
ext-indent:-.25in;mso-list:l0 level1 lfo2"><span style=3D"font-size:11.0pt;=
font-family:Symbol;color:#1F497D"><span style=3D"mso-list:Ignore">=C2=B7<sp=
an style=3D"font:7.0pt "Times New Roman"">  =
; </span></span></span><span style=3D"font-size:11.=
0pt;font-family:"Calibri","sans-serif";color:#1F497D">W=
e also provide software =E2=80=9Crepair=E2=80=9D at an hourly labor rate.</=
span></p><p class=3D"MsoListParagraph"><span style=3D"font-size:11.0pt;font=
-family:"Calibri","sans-serif";color:#1F497D"> </s=
pan></p><p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:=
l0 level1 lfo2"><span style=3D"font-size:11.0pt;font-family:Symbol;color:#1=
F497D"><span style=3D"mso-list:Ignore">=C2=B7<span style=3D"font:7.0pt &quo=
t;Times New Roman""> <=
/span></span></span><span style=3D"font-size:11.0pt;font-family:"Calib=
ri","sans-serif";color:#1F497D">If hardware is needed to com=
plete the repair we will advise the owner and let them make the call on rep=
airing the system or not, we have replaced just about every component in a =
computer at some point. The Service Department does not sell any soft=
ware but we are attached to the campus computer store and if students need =
software or OS they can purchase it there, and staff and faculty can purcha=
se software and OS for personal use. </span></p><p class=3D"MsoListParagrap=
h"><span style=3D"font-size:11.0pt;font-family:"Calibri","sa=
ns-serif";color:#1F497D"> </span></p><p class=3D"MsoListParagraph=
" style=3D"text-indent:-.25in;mso-list:l0 level1 lfo2"><span style=3D"font-=
size:11.0pt;font-family:Symbol;color:#1F497D"><span style=3D"mso-list:Ignor=
e">=C2=B7<span style=3D"font:7.0pt "Times New Roman"">  =
; </span></span></span><span style=3D"f=
ont-size:11.0pt;font-family:"Calibri","sans-serif";colo=
r:#1F497D">http://oit.nd.edu/support/service/index.shtml</span></p><p class=
=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Calibri&qu=
ot;,"sans-serif";color:#1F497D"> </span></p><p class=3D"MsoN=
ormal"><span style=3D"font-size:11.0pt;font-family:"Calibri",&quo=
t;sans-serif";color:#1F497D"> </span></p><p class=3D"MsoNormal"><=
span style=3D"font-size:11.0pt;font-family:"Calibri","sans-s=
erif";color:#1F497D">Isaac Holmes</span></p><p class=3D"MsoNormal"><sp=
an style=3D"font-size:11.0pt;font-family:"Calibri","sans-ser=
if";color:#1F497D">Client Engineering Specialist </span></p><p class=
=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Calibri&qu=
ot;,"sans-serif";color:#1F497D"> </span></p><p class=3D"MsoN=
ormal"><span style=3D"font-size:11.0pt;font-family:"Calibri",&quo=
t;sans-serif";color:#1F497D">OIT Distributed Engineering Support</span=
></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&qu=
ot;Calibri","sans-serif";color:#1F497D">University of Notre =
Dame</span></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-=
family:"Calibri","sans-serif";color:#1F497D"> </sp=
an></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&=
quot;Calibri","sans-serif";color:#1F497D">B036 IT Center</sp=
an></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&=
quot;Calibri","sans-serif";color:#1F497D">(574) 631-3254</sp=
an></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&=
quot;Calibri","sans-serif";color:#1F497D"> </span></p><=
p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Cal=
ibri","sans-serif";color:#1F497D"> </span></p><p class=
=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Calibri&qu=
ot;,"sans-serif";color:#1F497D"> </span></p><p class=3D"MsoN=
ormal"><b><span style=3D"font-size:10.0pt;font-family:"Tahoma",&q=
uot;sans-serif"">From:</span></b><span style=3D"font-size:10.0pt;font-=
family:"Tahoma","sans-serif""> Resnet Forum [mailto:RES=
NET-L@LISTSERV.ND.EDU] <b>On Behalf Of </b>Eric Lemmons<br><b>Sent:</b> Fri=
day, October 28, 2011 10:27 AM<br><b>To:</b> RESNET-L@LISTSERV.ND.EDU<br><b=
>Subject:</b> Paid Services</span></p><p class=3D"MsoNormal"> </p><p c=
lass=3D"MsoNormal">Up to this point, all our repair services have been free=
to students (and by free, I of course mean that much of it is wrapped into=
our tech fees). For various reasons, I have been asked to explore the poss=
ibility of changing this model. I know that many of you have paid services =
that you offer. I was wondering if those that do would be willing to share =
some of the following information:</p><div><ul type=3D"disc"><li class=3D"M=
soNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-l=
ist:l1 level1 lfo1">What repair services do you offer that are paid?</li><l=
i class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-al=
t:auto;mso-list:l1 level1 lfo1">What, if any, hardware or software items wi=
ll you sell as part of those repairs?</li><li class=3D"MsoNormal" style=3D"=
mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1"=
>If your pricing is publicly available on a website, a link to that page wo=
uld be fabulous.</li></ul><div><p class=3D"MsoNormal">Thanks in advance for=
any information you can give me.</p></div><div><p class=3D"MsoNormal">&nbs=
p;</p></div><div><p class=3D"MsoNormal">-Eric</p></div><div><p class=3D"Mso=
Normal"> </p></div><p class=3D"MsoNormal">-- <br>Eric Lemmons<br>Team5=
5/Helpdesk Coordinator<br>Apple Certified Macintosh Technician<br>ACU Techn=
ology Support Services<br><a href=3D"mailto:eric.lemmons@acu.edu" target=3D=
"_blank">eric.lemmons@acu.edu</a><br>325.674.4964</p></div><p class=3D"MsoN=
ormal">___________________________________________________ You are subscrib=
ed to the ResNet-L mailing list. </p><p>To subscribe, unsubscribe or search=
the archives, go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.ht=
ml" target=3D"_blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a> ___=
________________________________________________ </p></div>________________=
___________________________________
You are subscribed to the ResNet-L mailing list.
<p>
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
<span><br><br>-- <br><span name=3D"x"></span><br>Steve Wassef, Sr. Sys. Adm=
in.<br>C&IT, Wayne State University<br>http://computing.wayne.edu<br>sw=
assef@wayne.edu 313-577-9414<span name=3D"x"></span><br></span></p></=
div></body></html>
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