[27032] in resnet
Re: Expanding beyond ResNet
daemon@ATHENA.MIT.EDU (Rizzo, Jim)
Mon Nov 14 15:21:40 2011
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Date: Mon, 14 Nov 2011 20:18:55 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Rizzo, Jim" <JRIZZO@providence.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <4EC1766A.3000202@uni.edu>
We haven't done a transition, but being the Helpdesk at a campus that also
houses Dominican Friars, we do far more than just standard student
resident support.
Ask away, though we haven't gone through the transition at all. We did go
through a transition into providing formalized support for student-owned
computers. I put that into place just under 8 years ago.
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
(401) 865-1277
AIM: JRizzoPC
http://itweb.providence.edu/helpdesk
http://selfhelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
On 11/14/11 3:13 PM, "Todd Thomas" <todd.thomas@uni.edu> wrote:
> Has anyone shifted their ResNet program from providing Internet
>access only into also providing support for staff, as well? For
>instance, supporting desktops, printers, etc. for housing/residence staff?
>
> I'd love to ask more questions off-line regarding how that
>transition occurred, staff structure changes, job titles, etc., though
>public comment and information is welcomed.
>
>Thanks,
>
>--
>-Todd Thomas
>Residential Network Specialist @ the University of Northern Iowa
>http://www.uni.edu/resnet
>
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