[26851] in resnet
Re: Student Antivirus Replacement Project
daemon@ATHENA.MIT.EDU (Derek Buchanan)
Thu Oct 13 10:47:38 2011
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Date: Thu, 13 Oct 2011 10:46:02 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Derek Buchanan <buchands@gmail.com>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <B3C0241889401F4AB97A55E980BABBA00115AE75BA87@EXV01.wcu.edu>
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Andy,
I have heard of NoNav, and may have used it once. I do know a
coordinator at another college that tried to use it and he said it was " as
useless as teets on a boar hog". I used Cleanwipe in Circa 2006...it's
been awhile. It did the job, ok although I have seen it leave components
behind. There was homemade Norton removal tool with manual regkeys and
other steps from cleanwipe. The helpdesk guy that created it and shared it
with me used an AutoIt script. I would run cleanwipe, and then run his too=
l
and it would get rid of the Norton install problems and allow a fresh
reinstall. I have done the manual uninstall version as well, and that take=
s
about 10-20 minutes after you get the steps down. It took me an hour and a
half the first time I did it.
The Norton Removal Tool does work on retail and enterprise versions
which is nice. I have found however that running it in safe mode is the
best way to use it. In normal mode, sometimes it just won't execute or it
would just hang. The fact that they have to have it shows me they never
grasped the whole principle of installation correctly. The fact they went
to the MSI Microsoft installer type solutions disappointed me. I try to
stay away from companies that do that. If the Windows Installer ever gets
trashed, then you are screwed. I have a lot more respect for companies or
individuals that would at least put time into a VISE or Wise installer. Yo=
u
at least know that if you can install it, you can uninstall it and not worr=
y
about the Windows Installer being damaged. (That was just my soapbox
rant...)
hope that made sense,
Derek
Mary Baldwin College
P.S.
Mcafee's MRT.exe only worked on retail versions. It was a manual uninstall
on the Enterprise version and about an hour and a half as well.
**
>
> Derek, have you had the misfortune of using Cleanwipe versions 1 through
> 834,729,849,28 on top of the Norton removal tool? NoNav? Internet Secur=
ity
> Removal tool? Manually crawling through the registry for an hour and
> deleting Symantec leftovers? Our share folder with the removal tools loo=
ks
> like a sock drawer, you never find one that actually matches what you=92r=
e
> looking for. Yeah, their uninstaller is abysmal, and every semester we h=
ave
> one that will completely corrupt windows to the point of no return,
> requiring a format.****
>
> ** **
>
> Thanks everyone for your answers so far.****
>
> ** **
>
> -- Andy Voelker
> Manager of Student Computing in the Technology Commons
> Western Carolina University
> Be sure to check out the WCU TechTips Podcast at
> http://www.youtube.com/WesternCarolinaU!!
> Check the status of your IT requests at any time at http://help.wcu.edu/ =
!
> ****
>
> ** **
>
> *From:* Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] *On Behalf Of *Riz=
zo,
> Jim
> *Sent:* Wednesday, October 12, 2011 3:08 PM
> *To:* RESNET-L@LISTSERV.ND.EDU
>
> *Subject:* Re: Student Antivirus Replacement Project****
>
> ** **
>
> Do any of you require that Macs have anti-virus software? Our policy
> currently requires it for all. We're on McAfee now and offer it to studen=
ts
> (both for Windows and OS X).****
>
> ** **
>
> Jim****
>
> -- ****
>
> Jim Rizzo****
>
> Helpdesk Manager****
>
> Providence College Information Technology****
>
> (401) 865-1277****
>
> AIM: JRizzoPC****
>
> http://itweb.providence.edu/helpdesk****
>
> http://selfhelp.providence.edu****
>
> ** **
>
> Find us on Facebook!****
>
> http://www.facebook.com/ProvCollHelpDesk****
>
> ** **
>
> *From: *Derek Buchanan <buchands@GMAIL.COM>
> *Reply-To: *Resnet Forum <RESNET-L@listserv.nd.edu>
> *Date: *Wed, 12 Oct 2011 15:05:18 -0400
> *To: *Resnet Forum <RESNET-L@listserv.nd.edu>
> *Subject: *Re: [RESNET-L] Student Antivirus Replacement Project****
>
> ** **
>
> Andy,
> Respones inline...****
>
> 1. What did/would you move to?****
>
> ****
>
> We moved to Forefront for Faculty/Staff (which our license currently
> includes). Students can run whatever they want or if they need one, we
> recommend Microsoft Security Essentials as a freebie.****
>
> ****
>
> 2. How do you handle the PR campaign to the students to get them to
> switch? We don't want to tell them we've been giving them a bad product
> that we paid for for the last few years, but we still want them to switch=
.
> Also, faculty/staff may not make the switch at the same time, so we don'=
t
> want them to see the ads and make a fuss over not getting the best produc=
t.
> ****
>
> ****
>
> We did not do a PR campaign per se. We stopped using Cisco Clean Access
> which was forcing select AV clients. We were behind at least two version=
s
> and the cost was just too high. We went with Palo Alto for a network
> protection device. There is no checking for AV at this point. Students =
are
> prompted for user ID and password on a webpage before they can get on the
> internet.
> ****
>
>
> 3. Do you have any gripes over Symantec you'd like to share?****
>
> ****
>
> Symantec, was slow in my opinion from the previous college that I worked
> at. The install/uninstall did not work as advertised. (Say hello to Nort=
on
> Removal Tool!) We switched off from Mcafee here at MBC as the price kept
> going up and the performance kept going down. It was a waste of time and
> money.
>
> Hope that helps,
> Derek
> Mary Baldwin College****
>
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list. ****
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html____________________________=
_______________________
> ****
>
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list. ****
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html____________________________=
_______________________
> ****
>
> ___________________________________________________ You are subscribed t=
o
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html____________________________=
_______________________
>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
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<span style=3D"font-size:11.0pt;color:#1F497D"></span><div class=3D"gmail_q=
uote"><div>Andy,<br>=A0 =A0 I have heard of NoNav, and may have used it onc=
e.=A0 I do know a coordinator at another college that tried to use it and h=
e said it was " as useless as teets on a boar hog".=A0=A0 I used =
Cleanwipe in Circa 2006...it's been awhile.=A0 It did the job, ok altho=
ugh I have seen it leave=A0 components behind.=A0 There was homemade Norton=
removal tool with manual regkeys and other steps from cleanwipe.=A0 The he=
lpdesk guy that created it and shared it with me used an AutoIt script.=A0 =
I would run cleanwipe, and then run his tool and it would get rid of the No=
rton install problems and allow a fresh reinstall.=A0 I have done the manua=
l uninstall version as well, and that takes about 10-20 minutes after you g=
et the steps down.=A0 It took me an hour and a half the first time I did it=
.=A0 <br>
<br>=A0=A0=A0=A0 The Norton Removal Tool does work on retail and enterprise=
versions which is nice.=A0 I have found however that running it in safe mo=
de is the best way to use it.=A0 In normal mode, sometimes it just won'=
t execute or it would just hang.=A0 The fact that they have to have it show=
s me they never grasped the whole principle of installation correctly.=A0 T=
he fact they went to the MSI Microsoft installer type solutions disappointe=
d me.=A0 I try to stay away from companies that do that.=A0 If the Windows =
Installer ever gets trashed, then you are screwed.=A0 I have a lot more res=
pect for companies or individuals that would at least put time into a VISE =
or Wise installer.=A0 You at least know that if you can install it, you can=
uninstall it and not worry about the Windows Installer being damaged. (Tha=
t was just my soapbox rant...)<br>
<br>hope that made sense,<br>Derek<br>Mary Baldwin College<br><br>P.S.<br>M=
cafee's MRT.exe only worked on retail versions.=A0 It was a manual unin=
stall on the Enterprise version and about an hour and a half as well.<br>
<br></div><blockquote class=3D"gmail_quote" style=3D"margin: 0pt 0pt 0pt 0.=
8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"><div li=
nk=3D"blue" vlink=3D"purple" lang=3D"EN-US"><div><p class=3D"MsoNormal"><sp=
an style=3D"font-size: 11pt; color: rgb(31, 73, 125);">=A0<u></u></span></p=
>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;color:#1F497D">Derek=
, have you had the misfortune of using Cleanwipe versions 1 through 834,729=
,849,28 on top of the Norton removal tool?=A0 NoNav?=A0 Internet Security R=
emoval tool?=A0 Manually crawling through the registry for an hour and dele=
ting Symantec leftovers?=A0 Our share folder with the removal tools looks l=
ike a sock drawer, you never find one that actually matches what you=92re l=
ooking for.=A0 Yeah, their uninstaller is abysmal, and every semester we ha=
ve one that will completely corrupt windows to the point of no return, requ=
iring a format.<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;color:#1F497D"><u></=
u>=A0<u></u></span></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0=
pt;color:#1F497D">Thanks everyone for your answers so far.<u></u><u></u></s=
pan></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;color:#1F497D"><u></=
u>=A0<u></u></span></p><div><p class=3D"MsoNormal"><span style=3D"font-size=
:10.0pt;color:black">-- Andy Voelker<br>Manager of Student Computing in the=
Technology Commons<br>
Western Carolina University<br>Be sure to check out the WCU TechTips Podcas=
t at <a href=3D"http://www.youtube.com/WesternCarolinaU" target=3D"_blank">=
<span style=3D"color:blue">http://www.youtube.com/WesternCarolinaU</span></=
a>!!<br>
Check the status of your IT requests at any time at <a href=3D"http://help.=
wcu.edu/" target=3D"_blank"><span style=3D"color:blue">http://help.wcu.edu/=
</span></a> !<u></u><u></u></span></p></div><p class=3D"MsoNormal"><span st=
yle=3D"font-size:11.0pt;color:#1F497D"><u></u>=A0<u></u></span></p>
<div><div style=3D"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt=
0in 0in 0in"><p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt">Fr=
om:</span></b><span style=3D"font-size:10.0pt"> Resnet Forum [mailto:<a hre=
f=3D"mailto:RESNET-L@LISTSERV.ND.EDU" target=3D"_blank">RESNET-L@LISTSERV.N=
D.EDU</a>] <b>On Behalf Of </b>Rizzo, Jim<br>
<b>Sent:</b> Wednesday, October 12, 2011 3:08 PM<br><b>To:</b> <a href=3D"m=
ailto:RESNET-L@LISTSERV.ND.EDU" target=3D"_blank">RESNET-L@LISTSERV.ND.EDU<=
/a></span></p><div class=3D"im"><br><b>Subject:</b> Re: Student Antivirus R=
eplacement Project<u></u><u></u></div>
<p></p></div></div><p class=3D"MsoNormal"><u></u>=A0<u></u></p><div><div><d=
iv><p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Do a=
ny of you require that Macs have anti-virus software? Our policy currently =
requires it for all. We're on McAfee now and offer it to students (both=
for Windows and OS X).<u></u><u></u></span></p>
</div><div><div></div><div class=3D"h5"><div><p class=3D"MsoNormal"><span s=
tyle=3D"font-size:10.5pt;color:black"><u></u>=A0<u></u></span></p></div><di=
v><p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Jim<u=
></u><u></u></span></p>
</div><div><div><div><p class=3D"MsoNormal"><span style=3D"font-size:10.5pt=
;color:black">--=A0<u></u><u></u></span></p></div><div><p class=3D"MsoNorma=
l"><span style=3D"font-size:10.5pt;color:black">Jim Rizzo<u></u><u></u></sp=
an></p>
</div></div><div><p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;col=
or:black">Helpdesk Manager<u></u><u></u></span></p></div><div><p class=3D"M=
soNormal"><span style=3D"font-size:10.5pt;color:black">Providence College I=
nformation Technology<u></u><u></u></span></p>
</div><div><p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:bla=
ck"><a href=3D"tel:%28401%29%20865-1277" value=3D"+14018651277" target=3D"_=
blank">(401) 865-1277</a><u></u><u></u></span></p></div><div><p class=3D"Ms=
oNormal">
<span style=3D"font-size:10.5pt;color:black">AIM: JRizzoPC<u></u><u></u></s=
pan></p></div><div><p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;c=
olor:black"><a href=3D"http://itweb.providence.edu/helpdesk" target=3D"_bla=
nk">http://itweb.providence.edu/helpdesk</a><u></u><u></u></span></p>
</div><div><p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:bla=
ck"><a href=3D"http://selfhelp.providence.edu" target=3D"_blank">http://sel=
fhelp.providence.edu</a><u></u><u></u></span></p></div><div><p class=3D"Mso=
Normal">
<span style=3D"font-size:10.5pt;color:black"><u></u>=A0<u></u></span></p></=
div><div><p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black=
">Find us on Facebook!<u></u><u></u></span></p></div><div><p class=3D"MsoNo=
rmal">
<span style=3D"font-size:10.5pt;color:black"><a href=3D"http://www.facebook=
.com/ProvCollHelpDesk" target=3D"_blank">http://www.facebook.com/ProvCollHe=
lpDesk</a><u></u><u></u></span></p></div></div></div></div></div></div><div=
><div>
</div><div class=3D"h5"><div><p class=3D"MsoNormal"><span style=3D"font-siz=
e:10.5pt;color:black"><u></u>=A0<u></u></span></p></div><div style=3D"borde=
r:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class=
=3D"MsoNormal">
<b><span style=3D"font-size:11.0pt;color:black">From: </span></b><span styl=
e=3D"font-size:11.0pt;color:black">Derek Buchanan <<a href=3D"mailto:buc=
hands@GMAIL.COM" target=3D"_blank">buchands@GMAIL.COM</a>><br><b>Reply-T=
o: </b>Resnet Forum <<a href=3D"mailto:RESNET-L@listserv.nd.edu" target=
=3D"_blank">RESNET-L@listserv.nd.edu</a>><br>
<b>Date: </b>Wed, 12 Oct 2011 15:05:18 -0400<br><b>To: </b>Resnet Forum <=
;<a href=3D"mailto:RESNET-L@listserv.nd.edu" target=3D"_blank">RESNET-L@lis=
tserv.nd.edu</a>><br><b>Subject: </b>Re: [RESNET-L] Student Antivirus Re=
placement Project<u></u><u></u></span></p>
</div><div><p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:bla=
ck"><u></u>=A0<u></u></span></p></div><p class=3D"MsoNormal" style=3D"margi=
n-bottom:12.0pt"><span style=3D"font-size:10.5pt;color:black">Andy, <br>Res=
pones inline...<u></u><u></u></span></p>
<div><blockquote style=3D"border:none;border-left:solid #CCCCCC 1.0pt;paddi=
ng:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in"><p class=3D"MsoNor=
mal"><span style=3D"font-size:10.5pt;color:black">1. =A0What did/would you =
move to?<u></u><u></u></span></p>
</blockquote><div><p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;co=
lor:black">=A0<u></u><u></u></span></p></div><div><p class=3D"MsoNormal"><s=
pan style=3D"font-size:10.5pt;color:black">We moved to Forefront for Facult=
y/Staff (which our license currently includes).=A0 Students can run whateve=
r they want or if they need one, we recommend Microsoft Security Essentials=
as a freebie.<u></u><u></u></span></p>
</div><div><p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:bla=
ck">=A0<u></u><u></u></span></p></div><blockquote style=3D"border:none;bord=
er-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;mar=
gin-right:0in">
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">2. =A0H=
ow do you handle the PR campaign to the students to get them to switch? =A0=
We don't want to tell them we've been giving them a bad product tha=
t we paid for for the last few years, but we still want them to switch. =A0=
Also, faculty/staff may not make the switch at the same time, so we don'=
;t want them to see the ads and make a fuss over not getting the best produ=
ct.<u></u><u></u></span></p>
</blockquote><div><p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;co=
lor:black">=A0<u></u><u></u></span></p></div><div><p class=3D"MsoNormal"><s=
pan style=3D"font-size:10.5pt;color:black">We did not do a PR campaign per =
se.=A0 We stopped using Cisco Clean Access which was forcing select AV clie=
nts.=A0 We were behind at least two versions and the cost was just too high=
.=A0 We went with Palo Alto for a network protection device.=A0 There is no=
checking for AV at this point.=A0 Students are prompted for user ID and pa=
ssword on a webpage before they can get on the internet.=A0 <br>
=A0<u></u><u></u></span></p></div><blockquote style=3D"border:none;border-l=
eft:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-=
right:0in"><p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:bla=
ck"><br>
3. =A0Do you have any gripes over Symantec you'd like to share?<u></u><=
u></u></span></p></blockquote><div><p class=3D"MsoNormal"><span style=3D"fo=
nt-size:10.5pt;color:black">=A0<u></u><u></u></span></p></div><div><p class=
=3D"MsoNormal">
<span style=3D"font-size:10.5pt;color:black">Symantec, was slow in my opini=
on from the previous college that I worked at. The install/uninstall did no=
t work as advertised.=A0 (Say hello to Norton Removal Tool!)=A0 We switched=
off from Mcafee here at MBC as the price kept going up and the performance=
kept going down.=A0 It was a waste of time and money.<br>
<br>Hope that helps,<br>Derek<br>Mary Baldwin College<u></u><u></u></span><=
/p></div></div><p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color=
:black">___________________________________________________ You are subscri=
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</a> ___________________________________________________ <u></u><u></u></sp=
an></p>
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___ <u></u><u></u></p>
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