[26744] in resnet
Help Desk Metrics?
daemon@ATHENA.MIT.EDU (Mary Ryan)
Tue Sep 13 13:10:33 2011
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Date: Tue, 13 Sep 2011 12:08:36 -0500
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From: Mary Ryan <ryanm@webster.edu>
To: RESNET-L@listserv.nd.edu
Hey everyone,
Hope your schools are having a good start to the year so far! I wanted to
put some feelers out to see if there are any other university Help Desks who
keep metrics on contacts that they would be willing to share with me (off
list is fine if so)..thinks like average talk time, speed of answer, total
contacts, dropped call %, after hours contacts, etc.
Just thought I would check. Thanks in advance for any info!
Mary
Assistant Director, IT User Services
Webster University
314-246-8753
ryanm@webster.edu
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