[26662] in resnet
After Hours Support Companies?
daemon@ATHENA.MIT.EDU (Mark Zocher)
Thu Aug 4 00:39:14 2011
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Date: Wed, 3 Aug 2011 21:36:58 -0700
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From: Mark Zocher <mzocher@sandiego.edu>
To: RESNET-L@listserv.nd.edu
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Hello everyone,
We're currently augmenting our IT support desk with an outside company who =
picks up the phones after hours. The contract will be up for renewal soon,=
so we'd like to review our options and make sure we're making the best cho=
ice.
Do you use (or know of) companies that provide outsourced technical support=
? What has your experience been?
Thank you for your reply!
~Mark Zocher
Student Technology Services Manager
ITS Help Desk =96 University of San Diego
Mzocher@sandiego.edu
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<html><head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3DWindows-1=
252"></head><body style=3D"word-wrap: break-word; -webkit-nbsp-mode: space;=
-webkit-line-break: after-white-space; color: rgb(0, 0, 0); font-size: 14p=
x; font-family: Calibri, sans-serif; "><div>Hello everyone,</div><div><br><=
/div><div>We're currently augmenting our IT support desk with an outside co=
mpany who picks up the phones after hours. The contract will be up fo=
r renewal soon, so we'd like to review our options and make sure we're maki=
ng the best choice.</div><div><br></div><div>Do you use (or know of) compan=
ies that provide outsourced technical support? What has your experien=
ce been?</div><div><br></div><div>Thank you for your reply!</div><div><br><=
/div><div>~Mark Zocher</div><div>Student Technology Services Manager</div><=
div>ITS Help Desk =96 University of San Diego</div><div>Mzocher@sandiego.ed=
u</div></body></html>
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