[26583] in resnet
Re: Name tags for student employees?
daemon@ATHENA.MIT.EDU (Eric Lemmons)
Wed Jun 29 14:48:44 2011
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Date: Wed, 29 Jun 2011 13:47:44 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Eric Lemmons <eric.lemmons@ACU.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <BANLkTi=kBaUub6=5B+5SpteePBrSSO9gXA@mail.gmail.com>
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We have uniform button up University shirts that our students are required
to wear at any visible service location. Additionally, we have name badges
with branded lanyards that they are required to wear if they are at a
service point or going out to an appointment. We've found it helps with a
number of things:
- Identifies them as a member of our staff, allowing less questioning of
authority
- Helps other students recognize when the individual is or is not on the
clock. This helps in two ways:
- Friends of the student know not to engage in meaningless banter when
they are working
- Other students who know that they are our employee are aware that
they should seek help from someone who is actually working
- It helps me identify who is actually on the clock and who is just
hanging around in the area, so I know to assign work to the one who is
actually working
- What one wears changes ones professionalism. It sounds strange, but
since we started requiring the students to wear the button up, more
professional shirts there has been a distinct increase of professionalism
from our students and a higher expectation by the customers. It makes them
feel like a professional, not a student during those times.
Now, I'll be honest, our students hate wearing the shirts. Name badges
aren't a problem, but they'll do anything to get out of wearing the shirts.
In the end, however, we find the benefits outweigh the dislikes.
Eric Lemmons
Abilene Christian University
On Wed, Jun 29, 2011 at 1:18 PM, Ben Fielden <fieldenb@gwu.edu> wrote:
> Here at GW we require that our students wear one of our uniform polo shirts
> and they are also issued a name tag that we suggest/encourage them to wear.
> During move-in we have them wear move-in specific t-shirts (tie-dye
> actually) and their badges are required.
>
> The key reason is that we want community members to recognize that the
> person in their room/office is part of the IT staff.
>
> -Ben
>
> --
> Ben Fielden
> Manager of Technical Support
> Student Technology Services
> Division of Information Technology
> http://it.gwu.edu/sts
> 202-994-2597
>
> Division of Information Technology staff members will NEVER ask for your
> password!
>
>
>
> On Wed, Jun 29, 2011 at 12:48 PM, Bud Hiller <bud.hiller@bucknell.edu>wrote:
>
>> At Bucknell our student assistants have worn name tags for years, for a
>> few reasons:
>>
>> 1. It helps to identify who should be in restricted areas, like behind
>> the desks;
>> 2. It helps when they go across campus and walk into offices, or ask
>> questions at other desks, and staff can immediately identify them and
>> respond appropriately (esp when it is a student who is there to pick up a
>> computer or help them set up their email!); and
>> 3. For both good reasons and bad, it is helpful for clients to know
>> who is helping them out. It wasn't just a random tech desk student who
>> helped them get their files off a corrupt USB key - it was Nadir, or Kelly,
>> or Adam
>>
>> Bud Hiller
>> Bucknell Univ
>>
>>
>> On Wed, Jun 29, 2011 at 12:41 PM, Margaret Landsparger <margaret@mtu.edu>wrote:
>>
>>> At Tech our students have been wearing badges for about three years. My
>>> students never went into faculty offices, but they did go into the residence
>>> halls. This was a means of identifying them as being someone that should
>>> have been there and what their purpose was in the residence hall. Actually
>>> all the res hall staff have to wear name badges. The Resnet badges looked
>>> completely different, but they did have the students photo and our resnet
>>> logo on them.
>>>
>>> ___________________________________________________ You are subscribed to
>> the ResNet-L mailing list.
>>
>> To subscribe, unsubscribe or search the archives, go to
>> http://LISTSERV.ND.EDU/archives/resnet-l.html___________________________________________________
>>
>
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html___________________________________________________
>
--
Eric Lemmons
Team55/Helpdesk Coordinator
Apple Certified Macintosh Technician
ACU Technology Support Services
eric.lemmons@acu.edu
325.674.4964
___________________________________________________
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We have uniform button up University shirts that our students are required =
to wear at any visible service location. Additionally, we have name badges =
with branded lanyards that they are required to wear if they are at a servi=
ce point or going out to an appointment. We've found it helps with a nu=
mber of things:<div>
<ul><li>Identifies them as a member of our staff, allowing less questioning=
of authority</li><li>Helps other students recognize when the individual is=
or is not on the clock. This helps in two ways:</li><ul><li>Friends of the=
student know not to engage in meaningless banter when they are working</li=
>
<li>Other students who know that they are our employee are aware that they =
should seek help from someone who is actually working</li></ul><li>It helps=
me identify who is actually on the clock and who is just hanging around in=
the area, so I know to assign work to the one who is actually working</li>
<li>What one wears changes ones professionalism. It sounds strange, but sin=
ce we started requiring the students to wear the button up, more profession=
al shirts there has been a distinct increase of professionalism from our st=
udents and a higher expectation by the customers. It makes them feel like a=
professional, not a student during those times.</li>
</ul><div>Now, I'll be honest, our students hate wearing the shirts. Na=
me badges aren't a problem, but they'll do anything to get out of w=
earing the shirts. In the end, however, we find the benefits outweigh the d=
islikes.=A0</div>
</div><div><br></div><div>Eric Lemmons</div><div>Abilene Christian Universi=
ty</div><br><div class=3D"gmail_quote">On Wed, Jun 29, 2011 at 1:18 PM, Ben=
Fielden <span dir=3D"ltr"><<a href=3D"mailto:fieldenb@gwu.edu">fieldenb=
@gwu.edu</a>></span> wrote:<br>
<blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1p=
x #ccc solid;padding-left:1ex;">Here at GW we require that our students wea=
r one of our uniform polo shirts and they are also issued a name tag that w=
e suggest/encourage them to wear. During move-in we have them wear move-in =
specific t-shirts (tie-dye actually) and their badges are required.<div>
<br></div><div>The key reason is that we want community members to recogniz=
e that the person in their room/office is part of the IT staff.</div><div><=
br><div>-Ben<br clear=3D"all"><div><br></div><div>--</div>Ben Fielden<div>
<div>Manager of Technical Support</div><div>Student Technology Services</di=
v><div>Division of Information Technology</div><div><a href=3D"http://it.gw=
u.edu/sts" target=3D"_blank">http://it.gwu.edu/sts</a></div></div><div><a h=
ref=3D"tel:202-994-2597" value=3D"+12029942597" target=3D"_blank">202-994-2=
597</a></div>
<div><br></div><div><span style=3D"font-family:arial, sans-serif;font-size:=
13px;border-collapse:collapse">Division of Information Technology staff mem=
bers will=A0<font color=3D"#222222">NEVER ask for your=A0</font>password!</=
span></div>
<div><div></div><div class=3D"h5">
<br>
<br><br><div class=3D"gmail_quote">On Wed, Jun 29, 2011 at 12:48 PM, Bud Hi=
ller <span dir=3D"ltr"><<a href=3D"mailto:bud.hiller@bucknell.edu" targe=
t=3D"_blank">bud.hiller@bucknell.edu</a>></span> wrote:<br><blockquote c=
lass=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;=
padding-left:1ex">
<font color=3D"#000000"><font size=3D"2">At Bucknell our student assistants=
have worn name tags for years, for a few reasons:<br></font></font><div><o=
l><li>It helps to identify who should be in restricted areas, like behind t=
he desks;</li>
<li>It helps when they go across campus and walk into offices, or ask quest=
ions at other desks, and staff can immediately identify them and respond ap=
propriately (esp when it is a student who is there to pick up a computer or=
help them set up their email!); and=A0</li>
<li>For both good reasons and bad, it is helpful for clients to know who is=
helping them out. It wasn't just a random tech desk student who helped=
them get their files off a corrupt USB key - it was Nadir, or Kelly, or Ad=
am</li>
</ol><div>Bud Hiller</div><font color=3D"#888888"><div>Bucknell Univ</div><=
div><br></div><div><br></div></font><div class=3D"gmail_quote"><div>On Wed,=
Jun 29, 2011 at 12:41 PM, Margaret Landsparger <span dir=3D"ltr"><<a hr=
ef=3D"mailto:margaret@mtu.edu" target=3D"_blank">margaret@mtu.edu</a>></=
span> wrote:<br>
</div><div><blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;bor=
der-left:1px #ccc solid;padding-left:1ex">At Tech our students have been we=
aring badges for about three years. My students never went into faculty off=
ices, but they did go into the residence halls. This was a means of identif=
ying them as being someone that should have been there and what their purpo=
se was in the residence hall. Actually all the res hall staff have to wear =
name badges. The Resnet badges looked completely different, but they did ha=
ve the students photo and our resnet logo on them.<br>
<font color=3D"#888888"><br></font></blockquote></div></div></div><div><div=
></div><div>
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___________________________________________________
</p></div></div></blockquote></div><br></div></div></div></div><div><div></=
div><div class=3D"h5">
___________________________________________________
You are subscribed to the ResNet-L mailing list.
<p>
To subscribe, unsubscribe or search the archives,
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blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a>
___________________________________________________
</p></div></div></blockquote></div><br><br clear=3D"all"><br>-- <br>Eric Le=
mmons<br>Team55/Helpdesk Coordinator<br>Apple Certified Macintosh Technicia=
n<br>ACU Technology Support Services<br><a href=3D"mailto:eric.lemmons@acu.=
edu" target=3D"_blank">eric.lemmons@acu.edu</a><br>
325.674.4964<br>
___________________________________________________
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<p>
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