[26581] in resnet
Re: Name tags for student employees?
daemon@ATHENA.MIT.EDU (Ferguson, Cris)
Wed Jun 29 14:16:54 2011
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Message-ID: <EE554A9821B6C542855740BE74A9C57339F8C3@MAIL2.westminster-mo.edu>
Date: Wed, 29 Jun 2011 18:16:28 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Ferguson, Cris" <Cris.Ferguson@westminster-mo.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <9683A1EFE9214446A78BDA9EA8AF79DCBD45571D07@NEUBOS3ES816CLS.nunet.neu.edu>
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Steven,
I didn't used to require my student employees to wear name tags, but I star=
ted having issues with faculty and staff members wondering who this student=
was who was wanting to work on their computer which may have sensitive inf=
ormation. I went ahead and implemented them in an effort to avoid phone ca=
lls asking if said student was authorized to do the work. So far everythin=
g has worked out well and the number of calls I get has dropped significant=
ly. It also helps out with our visibility on campus and let's our constitu=
ents know we're out and about.
Cris
Cris Ferguson
Director of Technical & Support Services
Westminster College
cris.ferguson@westminster-mo.edu<mailto:cris.ferguson@westminster-mo.edu>
573-592-5169
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Grossman,=
Steven
Sent: Wednesday, June 29, 2011 11:28 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: [RESNET-L] Name tags for student employees?
One of my techs just brought me an interesting idea: name tags for student =
employees, so customers can easily identify who is assisting them. I have =
no real intention of implementing this (...yet?), but I am curious if any o=
f you have your student employees wear name tags, and if you believe it hel=
ps with customer interactions.
Steven Grossman
Service Desk Analyst - ResNet
Northeastern University
Speare Commons
s.grossman@neu.edu<mailto:s.grossman@neu.edu>
Office: (617)-373-7467
Mobile: (617)-756-4593
This message may contain confidential information, and is intended only for=
the addressee. If you are not the named addressee, or if you have received=
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<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Steven,<o:p></o:p></sp=
an></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">I didn’t used to=
require my student employees to wear name tags, but I started having issue=
s with faculty and staff members wondering who this student was who was wan=
ting to work on their computer which may have
sensitive information. I went ahead and implemented them in an effor=
t to avoid phone calls asking if said student was authorized to do the work=
. So far everything has worked out well and the number of calls I get=
has dropped significantly. It also helps
out with our visibility on campus and let’s our constituents know we=
’re out and about.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Cris<o:p></o:p></span>=
</p>
<div>
<div style=3D"mso-element:para-border-div;border:none;border-bottom:solid w=
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</div>
<p class=3D"MsoNormal"><span style=3D"font-size:14.0pt;color:#1F497D"><o:p>=
</o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:14.0pt;color:#1F497D">Cris =
Ferguson<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Director of Technical =
& Support Services<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Westminster College<o:=
p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:9.0pt;color:#1F497D"><a hre=
f=3D"mailto:cris.ferguson@westminster-mo.edu"><span style=3D"color:blue">cr=
is.ferguson@westminster-mo.edu</span></a><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:9.0pt;color:#1F497D">573-59=
2-5169<o:p></o:p></span></p>
</div>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></spa=
n></p>
<div>
<div style=3D"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in =
0in 0in">
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:"=
;Tahoma","sans-serif"">From:</span></b><span style=3D"font-s=
ize:10.0pt;font-family:"Tahoma","sans-serif""> Resnet F=
orum [mailto:RESNET-L@LISTSERV.ND.EDU]
<b>On Behalf Of </b>Grossman, Steven<br>
<b>Sent:</b> Wednesday, June 29, 2011 11:28 AM<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> [RESNET-L] Name tags for student employees?<o:p></o:p></spa=
n></p>
</div>
</div>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">One of my techs just brought me an interesting idea:=
name tags for student employees, so customers can easily identify who is a=
ssisting them. I have no real intention of implementing this (…=
yet?), but I am curious if any of you have your
student employees wear name tags, and if you believe it helps with custome=
r interactions.<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal" style=3D"text-autospace:none"><span style=3D"color:b=
lack">Steven Grossman<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"text-autospace:none"><span style=3D"color:b=
lack">Service Desk Analyst - ResNet<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"text-autospace:none"><span style=3D"color:b=
lack">Northeastern University<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"text-autospace:none"><span style=3D"color:b=
lack">Speare Commons<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"text-autospace:none"><span style=3D"color:b=
lack"><a href=3D"mailto:s.grossman@neu.edu">s.grossman@neu.edu</a><o:p></o:=
p></span></p>
<p class=3D"MsoNormal" style=3D"text-autospace:none"><span style=3D"color:b=
lack">Office: (617)-373-7467<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"text-autospace:none"><span style=3D"color:b=
lack">Mobile: (617)-756-4593<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"text-autospace:none"><span style=3D"color:b=
lack"><o:p> </o:p></span></p>
<p class=3D"MsoNormal" style=3D"text-autospace:none"><i><span style=3D"font=
-size:10.0pt;font-family:TimesNewRomanPS-ItalicMT;color:#1F497D">This messa=
ge may contain confidential information, and is intended only for the addre=
ssee. If you are not the named addressee,
or if you have received this message in error, we ask your cooperation to =
refrain from disseminating, distributing or copying this e-mail, and reques=
t that you destroy any copies made, and delete the message and any attachme=
nts from your computer or messaging
device. Thank you.</span></i><span style=3D"color:black"><o:p></o:p></span=
></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:"Ti=
mes New Roman","serif"">____________________________________=
_______________ You are subscribed to the ResNet-L mailing list.
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