[26554] in resnet
Re: Student Technology Staffing
daemon@ATHENA.MIT.EDU (Mary Ryan)
Mon Jun 27 09:07:59 2011
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Date: Mon, 27 Jun 2011 08:07:38 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Mary Ryan <ryanm@webster.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <63e32162b8236b5e9b1868c6f8b79bb3@mail.gmail.com>
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. How many student workers Information Technology at your
institution employs?
Honestly not sure on exact number but at least 80
. What is the size of your school?
Our Fall 2010 numbers:
Worldwide Graduate = 21,091
Worldwide Undergraduate = 4,895
Just St. Louis Graduate = 3,380
Just St. Louis Undergraduate = 4,719
. What incentives exist for your student workers in terms of
promotions?
Unfortunately, not really much of anything at this time. All of our Help
Desk Assistants (and ResTech Consultants) are on the same tier. We do have
one part-time weekend shift leader position that we typically will fill with
a Help Desk Assistant who is the most qualified and who of course would be
interested in the position.
. What is the salary structure for your student employees?
We write up the job description and our Career Services department will
classify them to a certain pay grade level. Almost all of IT positions are
classified as Level 3 which has a starting pay of $9.00 per hour.
. If there is a standard campus salary at your institution? If there
is, what is it?
See above. Career Services classified student employment positions at
certain levels (goes from Level 1 to Level 4)
. What other benefits and perks do your students receive by working
with you?
Job experience mostly. Help Desk is one of the most difficult positions on
campus and one with the most responsibility so we always try to spin it as
this job will give them a ton of great experience that will look even better
on a resume when they go out into the real world. Because of that level of
responsibility, we do make it clear that we treat this as a real job rather
than the perception that it's "Just a work study position." We will also do
Student Employee of the Year and they'll get a plaque hung up in the
department and some candy/snacks. We also make a big deal out of the
national student employee appreciation week and have lots and lots of food
and games too.
Assistant Director, IT User Services
Webster University
314-246-8753
ryanm@webster.edu
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of William
Thieke
Sent: Wednesday, June 22, 2011 2:39 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Student Technology Staffing
Apologize in advance for any cross postings...the following is sent on
behalf of one of my staff who is looking for information from other
institutions regarding IT student Staffing. Any information that you can
provide us regarding your student programs would be greatly appreciated.
Thanks in advance.
Bill Thieke
Hello,
I am trying to conduct an informal survey about students that work for
Information Technology in higher education institutions. We have been trying
to restructure our program for a number of years. We have around 25 students
that provide classroom support and staff the service desk serving faculty,
staff, and students. Currently, our program provides almost no room for
advancement; all students enter at the same level (minimum wage) and stay at
the same level throughout their time with us. We have the added barrier of
not being able to pay our student workers at a higher rate than other
work-study positions on campus. Essentially our students are required to
perform more advanced tasks and require significantly more training than
most other positions on campus but they make the same amount of money as the
person checking ID cards at the gym. We are trying to collect information
from other institutions in order to build a proposal for restructuring our
program and potentially presenting our case to the student wage committee.
The information that we are interested in gathering would be:
. How many student workers Information Technology at your
institution employs?
. What is the size of your school?
. What incentives exist for your student workers in terms of
promotions?
. What is the salary structure for your student employees?
. If there is a standard campus salary at your institution? If there
is, what is it?
. What other benefits and perks do your students receive by working
with you?
We would really appreciate any information that you are willing to provide
us with. Our students have great potential, but they as well as we are left
frustrated by our inability to provide them with continuing incentives to
grow as employees. A majority of our students do not major in technical
areas so many of them will not continue in the technology field. We feel as
though we need to provide some incentive to keep them interested in working
for us.
Thank you,
Carrie Carpenter
Technology Support and Customer Service Consultant
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*
William S. Thieke, Ph.D.
Director of Technology Support
Information Technology
Le Moyne College
1419 SaltSprings Rd.
Syracuse, NY 13214
315-445-4599
315-445-4642 (FAX)
thiekews@lemoyne.edu
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*
___________________________________________________ You are subscribed to
the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives, go to
http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
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<p class=3DMsoListParagraph style=3D'text-indent:-.25in;mso-list:l0 =
level1 lfo2'><![if !supportLists]><span
style=3D'font-family:Symbol'><span =
style=3D'mso-list:Ignore'>·<span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></span></span><![endif]><i>How many student workers Information
Technology at your institution employs?</i> <br>
<br>
Honestly not sure on exact number but at least 80<o:p></o:p></p>
<p class=3DMsoListParagraph style=3D'text-indent:-.25in;mso-list:l0 =
level1 lfo2'><![if !supportLists]><span
style=3D'font-family:Symbol'><span =
style=3D'mso-list:Ignore'>·<span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></span></span><![endif]><i>What is the size of your school?</i> =
<br>
<br>
Our Fall 2010 numbers:<br>
Worldwide Graduate =3D 21,091<br>
Worldwide Undergraduate =3D 4,895<br>
Just St. Louis Graduate =3D 3,380<br>
Just St. Louis Undergraduate =3D 4,719<o:p></o:p></p>
<p class=3DMsoListParagraph style=3D'text-indent:-.25in;mso-list:l0 =
level1 lfo2'><![if !supportLists]><span
style=3D'font-family:Symbol'><span =
style=3D'mso-list:Ignore'>·<span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></span></span><![endif]><i>What incentives exist for your student
workers in terms of promotions?</i><br>
<br>
Unfortunately, not really much of anything at this time. All of our Help =
Desk
Assistants (and ResTech Consultants) are on the same tier. We do have =
one
part-time weekend shift leader position that we typically will fill with =
a Help
Desk Assistant who is the most qualified and who of course would be =
interested
in the position.<o:p></o:p></p>
<p class=3DMsoListParagraph style=3D'text-indent:-.25in;mso-list:l0 =
level1 lfo2'><![if !supportLists]><span
style=3D'font-family:Symbol'><span =
style=3D'mso-list:Ignore'>·<span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></span></span><![endif]><i>What is the salary structure for your =
student
employees?</i> <br>
<br>
We write up the job description and our Career Services department will =
classify
them to a certain pay grade level. Almost all of IT positions are =
classified as
Level 3 which has a starting pay of $9.00 per hour.<o:p></o:p></p>
<p class=3DMsoListParagraph style=3D'text-indent:-.25in;mso-list:l0 =
level1 lfo2'><![if !supportLists]><span
style=3D'font-family:Symbol'><span =
style=3D'mso-list:Ignore'>·<span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></span></span><![endif]><i>If there is a standard campus salary =
at your
institution? If there is, what is it? <br>
</i><br>
See above. Career Services classified student employment positions at =
certain
levels (goes from Level 1 to Level 4)<o:p></o:p></p>
<p class=3DMsoListParagraph style=3D'text-indent:-.25in;mso-list:l0 =
level1 lfo2'><![if !supportLists]><span
style=3D'font-family:Symbol'><span =
style=3D'mso-list:Ignore'>·<span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></span></span><![endif]><i>What other benefits and perks do your
students receive by working with you?</i> <br>
<br>
Job experience mostly. Help Desk is one of the most difficult positions =
on
campus and one with the most responsibility so we always try to spin it =
as this
job will give them a ton of great experience that will look even better =
on a
resume when they go out into the real world. Because of that level of
responsibility, we do make it clear that we treat this as a real job =
rather
than the perception that it’s “Just a work study =
position.”
We will also do Student Employee of the Year and they’ll get a =
plaque
hung up in the department and some candy/snacks. We also make a big deal =
out of
the national student employee appreciation week and have lots and lots =
of food and
games too.<o:p></o:p></p>
<p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
<p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
<p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial","sans-serif";
color:black'>Assistant Director, IT User Services</span><span =
style=3D'font-size:
12.0pt;font-family:"Times New Roman","serif";color:black'> <br>
</span><span style=3D'font-size:12.0pt;font-family:"Arial","sans-serif";
color:black'>Webster University<br>
314-246-8753<br>
ryanm@webster.edu </span><span =
style=3D'font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><o:p></o:p></span></p>
<div>
<div style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt =
0in 0in 0in'>
<p class=3DMsoNormal><b><span =
style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span>=
</b><span
style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Resnet =
Forum
[mailto:RESNET-L@LISTSERV.ND.EDU] <b>On Behalf Of </b>William Thieke<br>
<b>Sent:</b> Wednesday, June 22, 2011 2:39 PM<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> Student Technology Staffing<o:p></o:p></span></p>
</div>
</div>
<p class=3DMsoNormal><o:p> </o:p></p>
<p class=3DMsoNormal>Apologize in advance for any cross =
postings…..the
following is sent on behalf of one of my staff who is looking for =
information
from other institutions regarding IT student Staffing. Any =
information
that you can provide us regarding your student programs would be greatly
appreciated…<o:p></o:p></p>
<p class=3DMsoNormal> <o:p></o:p></p>
<p class=3DMsoNormal>Thanks in advance…<o:p></o:p></p>
<p class=3DMsoNormal> <o:p></o:p></p>
<div style=3D'border:none;border-bottom:solid windowtext =
1.5pt;padding:0in 0in 1.0pt 0in'>
<p class=3DMsoNormal>Bill Thieke <o:p></o:p></p>
</div>
<p class=3DMsoNormal> <o:p></o:p></p>
<p class=3DMsoNormal>Hello, <o:p></o:p></p>
<p class=3DMsoNormal>I am trying to conduct an informal survey about =
students
that work for Information Technology in higher education institutions. =
We have
been trying to restructure our program for a number of years. We have =
around 25
students that provide classroom support and staff the service desk =
serving
faculty, staff, and students. Currently, our program provides =
almost no
room for advancement; all students enter at the same level (minimum =
wage) and
stay at the same level throughout their time with us. We have the added =
barrier
of not being able to pay our student workers at a higher rate than other
work-study positions on campus. Essentially our students are =
required to
perform more advanced tasks and require significantly more training than =
most
other positions on campus but they make the same amount of money as the =
person
checking ID cards at the gym. We are trying to collect information from =
other
institutions in order to build a proposal for restructuring our program =
and
potentially presenting our case to the student wage committee. =
<o:p></o:p></p>
<p class=3DMsoNormal> <o:p></o:p></p>
<p class=3DMsoNormal>The information that we are interested in gathering =
would
be:<o:p></o:p></p>
<p class=3DMsoListParagraph style=3D'text-indent:-.25in;mso-list:l0 =
level1 lfo2'><![if !supportLists]><span
style=3D'font-family:Symbol'><span =
style=3D'mso-list:Ignore'>·<span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></span></span><![endif]>How many student workers Information =
Technology
at your institution employs? <o:p></o:p></p>
<p class=3DMsoListParagraph style=3D'text-indent:-.25in;mso-list:l0 =
level1 lfo2'><![if !supportLists]><span
style=3D'font-family:Symbol'><span =
style=3D'mso-list:Ignore'>·<span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></span></span><![endif]>What is the size of your school? =
<o:p></o:p></p>
<p class=3DMsoListParagraph style=3D'text-indent:-.25in;mso-list:l0 =
level1 lfo2'><![if !supportLists]><span
style=3D'font-family:Symbol'><span =
style=3D'mso-list:Ignore'>·<span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></span></span><![endif]>What incentives exist for your student =
workers
in terms of promotions?<o:p></o:p></p>
<p class=3DMsoListParagraph style=3D'text-indent:-.25in;mso-list:l0 =
level1 lfo2'><![if !supportLists]><span
style=3D'font-family:Symbol'><span =
style=3D'mso-list:Ignore'>·<span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></span></span><![endif]>What is the salary structure for your =
student
employees? <o:p></o:p></p>
<p class=3DMsoListParagraph style=3D'text-indent:-.25in;mso-list:l0 =
level1 lfo2'><![if !supportLists]><span
style=3D'font-family:Symbol'><span =
style=3D'mso-list:Ignore'>·<span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></span></span><![endif]>If there is a standard campus salary at =
your
institution? If there is, what is it? <o:p></o:p></p>
<p class=3DMsoListParagraph style=3D'text-indent:-.25in;mso-list:l0 =
level1 lfo2'><![if !supportLists]><span
style=3D'font-family:Symbol'><span =
style=3D'mso-list:Ignore'>·<span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></span></span><![endif]>What other benefits and perks do your =
students
receive by working with you? <o:p></o:p></p>
<p class=3DMsoNormal>We would really appreciate any information that you =
are
willing to provide us with. Our students have great potential, but they =
as well
as we are left frustrated by our inability to provide them with =
continuing
incentives to grow as employees. A majority of our students do not major =
in
technical areas so many of them will not continue in the technology =
field. We
feel as though we need to provide some incentive to keep them interested =
in
working for us. <o:p></o:p></p>
<p class=3DMsoNormal>Thank you, <o:p></o:p></p>
<p class=3DMsoNormal> <o:p></o:p></p>
<p class=3DMsoNormal>Carrie Carpenter<br>
Technology Support and Customer Service Consultant<o:p></o:p></p>
<p class=3DMsoNormal> <o:p></o:p></p>
<p class=3DMsoNormal><span =
style=3D'color:#1F497D'>*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*<br>
William S. Thieke, Ph.D.<br>
Director of Technology Support<br>
Information Technology <br>
Le Moyne College<br>
1419 SaltSprings Rd.<br>
Syracuse, NY 13214<br>
315-445-4599</span><o:p></o:p></p>
<p class=3DMsoNormal><span style=3D'color:#1F497D'>315-445-4642 =
(FAX)<br>
<a href=3D"mailto:thiekews@lemoyne.edu" =
target=3D"_blank">thiekews@lemoyne.edu</a><br>
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*</span><o:p></o:p></p>
<p class=3DMsoNormal> <o:p></o:p></p>
<p class=3DMsoNormal><span style=3D'font-size:12.0pt;font-family:"Times =
New Roman","serif"'>___________________________________________________
You are subscribed to the ResNet-L mailing list. <o:p></o:p></span></p>
<p>To subscribe, unsubscribe or search the archives, go to
http://LISTSERV.ND.EDU/archives/resnet-l.html
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<p>
To subscribe, unsubscribe or search the archives,
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