[26550] in resnet
Re: Student Technology Staffing
daemon@ATHENA.MIT.EDU (Koerber, Jeff)
Fri Jun 24 16:08:02 2011
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Message-ID: <719B4DBB178C9F45BF38F2602BA125A52048990D@exch-mb4.towson.edu>
Date: Fri, 24 Jun 2011 20:07:44 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Koerber, Jeff" <jkoerber@towson.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <63e32162b8236b5e9b1868c6f8b79bb3@mail.gmail.com>
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* I have about 20 students that staff the student help desk. Our f=
ield support unit which supports Faculty & Staff have about 5-6 student emp=
loyees and there are a few students here and there in other departments.
* 21000+ students
* In my area, students must complete proficiency tests to receive r=
aises. Upon successful completion of three tests, we give $1 raise for the=
first semester and $0.50 for each additional semester (which also have pro=
ficiency tests). We also have a student manager position which gives the s=
tudent a $1 raise.
* We start at a minimum of $8.25/hr, but will go higher if the stud=
ent has prior experience in technical support.
* If you go to our Student Employee Handbook<http://www.towson.edu/=
careercenter/student/employment/handbook.asp#classification>, it lists the =
standard salaries.
* Flexibility in scheduling, and a good reference for getting that =
first full time job
* Other items
o I treat FWS students much the same way as regular students and if they =
go over their allotted amount, the department automatically picks up the bi=
ll.
o If the student meets academic requirements, they may work over 20 hours=
per week. I started doing this shortly after I took this position because=
I quickly found out that just about all of my students had second jobs and=
it would be more convenient for them to work more hours for me.
o I have found that the students I hire are mostly motivated by challenge=
s and learning new things
Jeff Koerber
Supervisor, Student Computing Services Lab and Service Desk
Office of Technology Services
Towson University
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of William T=
hieke
Sent: Wednesday, June 22, 2011 3:39 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: [RESNET-L] Student Technology Staffing
Apologize in advance for any cross postings.....the following is sent on be=
half of one of my staff who is looking for information from other instituti=
ons regarding IT student Staffing. Any information that you can provide us=
regarding your student programs would be greatly appreciated...
Thanks in advance...
Bill Thieke
Hello,
I am trying to conduct an informal survey about students that work for Info=
rmation Technology in higher education institutions. We have been trying to=
restructure our program for a number of years. We have around 25 students =
that provide classroom support and staff the service desk serving faculty, =
staff, and students. Currently, our program provides almost no room for ad=
vancement; all students enter at the same level (minimum wage) and stay at =
the same level throughout their time with us. We have the added barrier of =
not being able to pay our student workers at a higher rate than other work-=
study positions on campus. Essentially our students are required to perfor=
m more advanced tasks and require significantly more training than most oth=
er positions on campus but they make the same amount of money as the person=
checking ID cards at the gym. We are trying to collect information from ot=
her institutions in order to build a proposal for restructuring our program=
and potentially presenting our case to the student wage committee.
The information that we are interested in gathering would be:
* How many student workers Information Technology at your instituti=
on employs?
* What is the size of your school?
* What incentives exist for your student workers in terms of promot=
ions?
* What is the salary structure for your student employees?
* If there is a standard campus salary at your institution? If ther=
e is, what is it?
* What other benefits and perks do your students receive by working=
with you?
We would really appreciate any information that you are willing to provide =
us with. Our students have great potential, but they as well as we are left=
frustrated by our inability to provide them with continuing incentives to =
grow as employees. A majority of our students do not major in technical are=
as so many of them will not continue in the technology field. We feel as th=
ough we need to provide some incentive to keep them interested in working f=
or us.
Thank you,
Carrie Carpenter
Technology Support and Customer Service Consultant
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*
William S. Thieke, Ph.D.
Director of Technology Support
Information Technology
Le Moyne College
1419 SaltSprings Rd.
Syracuse, NY 13214
315-445-4599
315-445-4642 (FAX)
thiekews@lemoyne.edu<mailto:thiekews@lemoyne.edu>
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
___
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<div class=3D"Section1">
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l1 level=
1 lfo3"><![if !supportLists]><span style=3D"font-family:Symbol;color:#1F497=
D"><span style=3D"mso-list:Ignore">·<span style=3D"font:7.0pt "=
Times New Roman"">
</span></span></span><![endif]><span style=3D"color:#1F497D">I have about 2=
0 students that staff the student help desk. Our field support unit w=
hich supports Faculty & Staff have about 5-6 student employees and ther=
e are a few students here and there in other
departments.<o:p></o:p></span></p>
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l1 level=
1 lfo3"><![if !supportLists]><span style=3D"font-family:Symbol;color:#1F497=
D"><span style=3D"mso-list:Ignore">·<span style=3D"font:7.0pt "=
Times New Roman"">
</span></span></span><![endif]><span style=3D"color:#1F497D">21000+ stu=
dents<o:p></o:p></span></p>
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l1 level=
1 lfo3"><![if !supportLists]><span style=3D"font-family:Symbol;color:#1F497=
D"><span style=3D"mso-list:Ignore">·<span style=3D"font:7.0pt "=
Times New Roman"">
</span></span></span><![endif]><span style=3D"color:#1F497D">In my area, st=
udents must complete proficiency tests to receive raises. Upon succes=
sful completion of three tests, we give $1 raise for the first semester and=
$0.50 for each additional semester (which
also have proficiency tests). We also have a student manager positio=
n which gives the student a $1 raise.<o:p></o:p></span></p>
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l1 level=
1 lfo3"><![if !supportLists]><span style=3D"font-family:Symbol;color:#1F497=
D"><span style=3D"mso-list:Ignore">·<span style=3D"font:7.0pt "=
Times New Roman"">
</span></span></span><![endif]><span style=3D"color:#1F497D">We start at a =
minimum of $8.25/hr, but will go higher if the student has prior experience=
in technical support.<o:p></o:p></span></p>
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l1 level=
1 lfo3"><![if !supportLists]><span style=3D"font-family:Symbol;color:#1F497=
D"><span style=3D"mso-list:Ignore">·<span style=3D"font:7.0pt "=
Times New Roman"">
</span></span></span><![endif]><span style=3D"color:#1F497D">If you go to o=
ur <a href=3D"http://www.towson.edu/careercenter/student/employment/handboo=
k.asp#classification">
Student Employee Handbook</a>, it lists the standard salaries. <o:p><=
/o:p></span></p>
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l1 level=
1 lfo3"><![if !supportLists]><span style=3D"font-family:Symbol;color:#1F497=
D"><span style=3D"mso-list:Ignore">·<span style=3D"font:7.0pt "=
Times New Roman"">
</span></span></span><![endif]><span style=3D"color:#1F497D">Flexibility in=
scheduling, and a good reference for getting that first full time job<o:p>=
</o:p></span></p>
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l1 level=
1 lfo3"><![if !supportLists]><span style=3D"font-family:Symbol;color:#1F497=
D"><span style=3D"mso-list:Ignore">·<span style=3D"font:7.0pt "=
Times New Roman"">
</span></span></span><![endif]><span style=3D"color:#1F497D">Other items<o:=
p></o:p></span></p>
<p class=3D"MsoListParagraph" style=3D"margin-left:1.0in;text-indent:-.25in=
;
mso-list:l1 level2 lfo3">
<![if !supportLists]><span style=3D"font-family:"Courier New";
color:#1F497D"><span style=3D"mso-list:Ignore">o<span style=3D"font:7.0pt &=
quot;Times New Roman"">
</span></span></span><![endif]><span style=3D"color:#1F497D">I treat FWS st=
udents much the same way as regular students and if they go over their allo=
tted amount, the department automatically picks up the bill.<o:p></o:p></sp=
an></p>
<p class=3D"MsoListParagraph" style=3D"margin-left:1.0in;text-indent:-.25in=
;
mso-list:l1 level2 lfo3">
<![if !supportLists]><span style=3D"font-family:"Courier New";
color:#1F497D"><span style=3D"mso-list:Ignore">o<span style=3D"font:7.0pt &=
quot;Times New Roman"">
</span></span></span><![endif]><span style=3D"color:#1F497D">If the student=
meets academic requirements, they may work over 20 hours per week. I=
started doing this shortly after I took this position because I quickly fo=
und out that just about all of my students
had second jobs and it would be more convenient for them to work more hour=
s for me.<o:p></o:p></span></p>
<p class=3D"MsoListParagraph" style=3D"margin-left:1.0in;text-indent:-.25in=
;
mso-list:l1 level2 lfo3">
<![if !supportLists]><span style=3D"font-family:"Courier New";
color:#1F497D"><span style=3D"mso-list:Ignore">o<span style=3D"font:7.0pt &=
quot;Times New Roman"">
</span></span></span><![endif]><span style=3D"color:#1F497D">I have found t=
hat the students I hire are mostly motivated by challenges and learning new=
things<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"margin-left:.75in"><span style=3D"color:#1F=
497D"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Jeff Koerber<o:p></o:p=
></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Supervisor, Student Co=
mputing Services Lab and Service Desk<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Office of Technology S=
ervices<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Towson University<o:p>=
</o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></spa=
n></p>
<div>
<div style=3D"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in =
0in 0in">
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:"=
;Tahoma","sans-serif"">From:</span></b><span style=3D"font-s=
ize:10.0pt;font-family:"Tahoma","sans-serif""> Resnet F=
orum [mailto:RESNET-L@LISTSERV.ND.EDU]
<b>On Behalf Of </b>William Thieke<br>
<b>Sent:</b> Wednesday, June 22, 2011 3:39 PM<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> [RESNET-L] Student Technology Staffing<o:p></o:p></span></p=
>
</div>
</div>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">Apologize in advance for any cross postings…..=
the following is sent on behalf of one of my staff who is looking for infor=
mation from other institutions regarding IT student Staffing. Any inf=
ormation that you can provide us regarding your
student programs would be greatly appreciated…<o:p></o:p></p>
<p class=3D"MsoNormal"> <o:p></o:p></p>
<p class=3D"MsoNormal">Thanks in advance…<o:p></o:p></p>
<p class=3D"MsoNormal"> <o:p></o:p></p>
<div style=3D"border:none;border-bottom:solid windowtext 1.5pt;padding:0in =
0in 1.0pt 0in">
<p class=3D"MsoNormal">Bill Thieke <o:p></o:p></p>
</div>
<p class=3D"MsoNormal"> <o:p></o:p></p>
<p class=3D"MsoNormal">Hello, <o:p></o:p></p>
<p class=3D"MsoNormal">I am trying to conduct an informal survey about stud=
ents that work for Information Technology in higher education institutions.=
We have been trying to restructure our program for a number of years. We h=
ave around 25 students that provide
classroom support and staff the service desk serving faculty, staff, and s=
tudents. Currently, our program provides almost no room for advanceme=
nt; all students enter at the same level (minimum wage) and stay at the sam=
e level throughout their time with us.
We have the added barrier of not being able to pay our student workers at =
a higher rate than other work-study positions on campus. Essentially =
our students are required to perform more advanced tasks and require signif=
icantly more training than most other
positions on campus but they make the same amount of money as the person c=
hecking ID cards at the gym. We are trying to collect information from othe=
r institutions in order to build a proposal for restructuring our program a=
nd potentially presenting our case
to the student wage committee. <o:p></o:p></p>
<p class=3D"MsoNormal"> <o:p></o:p></p>
<p class=3D"MsoNormal">The information that we are interested in gathering =
would be:<o:p></o:p></p>
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l0 level=
1 lfo2"><![if !supportLists]><span style=3D"font-family:Symbol"><span style=
=3D"mso-list:Ignore">·<span style=3D"font:7.0pt "Times New Roma=
n"">
</span></span></span><![endif]>How many student workers Information Technol=
ogy at your institution employs?
<o:p></o:p></p>
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l0 level=
1 lfo2"><![if !supportLists]><span style=3D"font-family:Symbol"><span style=
=3D"mso-list:Ignore">·<span style=3D"font:7.0pt "Times New Roma=
n"">
</span></span></span><![endif]>What is the size of your school? <o:p></o:p>=
</p>
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l0 level=
1 lfo2"><![if !supportLists]><span style=3D"font-family:Symbol"><span style=
=3D"mso-list:Ignore">·<span style=3D"font:7.0pt "Times New Roma=
n"">
</span></span></span><![endif]>What incentives exist for your student worke=
rs in terms of promotions?<o:p></o:p></p>
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l0 level=
1 lfo2"><![if !supportLists]><span style=3D"font-family:Symbol"><span style=
=3D"mso-list:Ignore">·<span style=3D"font:7.0pt "Times New Roma=
n"">
</span></span></span><![endif]>What is the salary structure for your studen=
t employees?
<o:p></o:p></p>
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l0 level=
1 lfo2"><![if !supportLists]><span style=3D"font-family:Symbol"><span style=
=3D"mso-list:Ignore">·<span style=3D"font:7.0pt "Times New Roma=
n"">
</span></span></span><![endif]>If there is a standard campus salary at your=
institution? If there is, what is it?
<o:p></o:p></p>
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l0 level=
1 lfo2"><![if !supportLists]><span style=3D"font-family:Symbol"><span style=
=3D"mso-list:Ignore">·<span style=3D"font:7.0pt "Times New Roma=
n"">
</span></span></span><![endif]>What other benefits and perks do your studen=
ts receive by working with you?
<o:p></o:p></p>
<p class=3D"MsoNormal">We would really appreciate any information that you =
are willing to provide us with. Our students have great potential, but they=
as well as we are left frustrated by our inability to provide them with co=
ntinuing incentives to grow as employees.
A majority of our students do not major in technical areas so many of them=
will not continue in the technology field. We feel as though we need to pr=
ovide some incentive to keep them interested in working for us.
<o:p></o:p></p>
<p class=3D"MsoNormal">Thank you, <o:p></o:p></p>
<p class=3D"MsoNormal"> <o:p></o:p></p>
<p class=3D"MsoNormal">Carrie Carpenter<br>
Technology Support and Customer Service Consultant<o:p></o:p></p>
<p class=3D"MsoNormal"> <o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">*-*-*-*-*-*-*-*-*-*-*-=
*-*-*-*-*-*-*-*-*-*<br>
William S. Thieke, Ph.D.<br>
Director of Technology Support<br>
Information Technology <br>
Le Moyne College<br>
1419 SaltSprings Rd.<br>
Syracuse, NY 13214<br>
315-445-4599</span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">315-445-4642 (FAX)<br>
<a href=3D"mailto:thiekews@lemoyne.edu" target=3D"_blank">thiekews@lemoyne.=
edu</a><br>
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