[26537] in resnet
Re: Student Technology Staffing
daemon@ATHENA.MIT.EDU (Erin Nettifee)
Wed Jun 22 16:13:59 2011
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Message-ID: <51E8F3F8-A4E5-47F4-972E-4EBDB382C936@duke.edu>
Date: Wed, 22 Jun 2011 20:13:33 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Erin Nettifee <erin.nettifee@duke.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <63e32162b8236b5e9b1868c6f8b79bb3@mail.gmail.com>
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Hi,
I'd second Kevin's point about the Core Data Service -- you can get really =
good institutional comparisons out of that.
Hello,
I am trying to conduct an informal survey about students that work for Info=
rmation Technology in higher education institutions. We have been trying to=
restructure our program for a number of years. We have around 25 students =
that provide classroom support and staff the service desk serving faculty, =
staff, and students. Currently, our program provides almost no room for ad=
vancement; all students enter at the same level (minimum wage) and stay at =
the same level throughout their time with us. We have the added barrier of =
not being able to pay our student workers at a higher rate than other work-=
study positions on campus. Essentially our students are required to perfor=
m more advanced tasks and require significantly more training than most oth=
er positions on campus but they make the same amount of money as the person=
checking ID cards at the gym. We are trying to collect information from ot=
her institutions in order to build a proposal for restructuring our program=
and potentially presenting our case to the student wage committee.
The information that we are interested in gathering would be:
* How many student workers Information Technology at your instituti=
on employs?
~60 students in central IT
* What is the size of your school?
~15,000 undergraduates and grad students
* What incentives exist for your student workers in terms of promot=
ions?
We run a student manager program in several of our areas that provides a gr=
eat career path and motivation for our outstanding staff to keep growing. I=
presented at Resnet 2010 on developing a student manager program, and woul=
d be happy to discuss further with you if you are interested.
* What is the salary structure for your student employees?
Our students start at $10 an hour and get a 15 cent raise for each semester=
they work for us. Promotion to student manager earns a $1 on top of their =
current salary (so a kid making $10.30 would jump to $11.45 when they were =
promoted the next semester.)
* If there is a standard campus salary at your institution? If ther=
e is, what is it?
Our work-study office gives guidance for wages for two types of jobs - Stud=
ent general and Student Advanced. Our job is Student Advanced and they give=
a wage range of $9.50 - $17 (this just got bumped up for the next year.) W=
e last did a wage floor increase in 2009-2010.
* What other benefits and perks do your students receive by working=
with you?
Well, work experience is a good incentive, they also get to work in "cool" =
places like the Link (http://link.duke.edu) and the Multimedia Studio (site=
s.duke.edu/oit-mps<http://sites.duke.edu/oit-mps>). We have an engineering =
school, so we do have a good population of students interested in tech jobs=
, but I also have a good chunk of students who aren't engineers. I've had a=
lot of success in attracting a diverse applicant pool by emphasizing how t=
he training we provide can help them in the job market. If a student is get=
ting a liberal arts major that doesn't have an easy-to-sell career path, ha=
ving some tech experience can be a great thing in their pocket when they ar=
e searching for that first entry-level gig. (It can also make Mom & Dad fee=
l better too.)
Good luck - and definitely get on the Resnet list, we all have lots of opin=
ions on these things! :-)
Best,
Erin Nettifee
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<div>Hi,</div>
<div><br>
</div>
<div>I'd second Kevin's point about the Core Data Service -- you can get re=
ally good institutional comparisons out of that.</div>
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<div>
<blockquote type=3D"cite"><span class=3D"Apple-style-span" style=3D"border-=
collapse: separate; font-family: Helvetica; font-style: normal; font-varian=
t: normal; font-weight: normal; letter-spacing: normal; line-height: normal=
; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; =
widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webk=
it-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; =
-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: =
medium; ">
<div lang=3D"EN-US" link=3D"blue" vlink=3D"purple">
<div class=3D"WordSection1" style=3D"page: WordSection1; ">
<div style=3D"margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; =
margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; ">
Hello,</div>
<div style=3D"margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; =
margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; ">
I am trying to conduct an informal survey about students that work for Info=
rmation Technology in higher education institutions. We have been trying to=
restructure our program for a number of years. We have around 25 students =
that provide classroom support and
staff the service desk serving faculty, staff, and students. Current=
ly, our program provides almost no room for advancement; all students enter=
at the same level (minimum wage) and stay at the same level throughout the=
ir time with us. We have the added barrier
of not being able to pay our student workers at a higher rate than other w=
ork-study positions on campus. Essentially our students are required =
to perform more advanced tasks and require significantly more training than=
most other positions on campus but they
make the same amount of money as the person checking ID cards at the gym. =
We are trying to collect information from other institutions in order to bu=
ild a proposal for restructuring our program and potentially presenting our=
case to the student wage committee.</div>
<p class=3D"MsoNormal" style=3D"margin-top: 0in; margin-right: 0in; margin-=
bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, =
sans-serif; ">
</p>
<div style=3D"margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; =
margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; ">
The information that we are interested in gathering would be:</div>
<div style=3D"margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; =
margin-left: 0.5in; line-height: 17px; font-size: 11pt; font-family: Calibr=
i, sans-serif; text-indent: -0.25in; ">
<span style=3D"font-family: Symbol; "><span>=B7<span style=3D"font: normal =
normal normal 7pt/normal 'Times New Roman'; ">  =
; <span class=3D"Apple-converted-space"> </span></spa=
n></span></span>How many student workers Information Technology at your ins=
titution employs?</div>
</div>
</div>
</span></blockquote>
<div><br>
</div>
<div><span class=3D"Apple-tab-span" style=3D"white-space:pre"></span>~60 st=
udents in central IT</div>
<br>
<blockquote type=3D"cite"><span class=3D"Apple-style-span" style=3D"border-=
collapse: separate; font-family: Helvetica; font-style: normal; font-varian=
t: normal; font-weight: normal; letter-spacing: normal; line-height: normal=
; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; =
widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webk=
it-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; =
-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: =
medium; ">
<div lang=3D"EN-US" link=3D"blue" vlink=3D"purple">
<div class=3D"WordSection1" style=3D"page: WordSection1; ">
<div style=3D"margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; =
margin-left: 0.5in; line-height: 17px; font-size: 11pt; font-family: Calibr=
i, sans-serif; text-indent: -0.25in; ">
<span style=3D"font-family: Symbol; "><span>=B7<span style=3D"font: normal =
normal normal 7pt/normal 'Times New Roman'; ">  =
; <span class=3D"Apple-converted-space"> </span></spa=
n></span></span>What is the size of your school?</div>
</div>
</div>
</span></blockquote>
<div><br>
</div>
<div><span class=3D"Apple-tab-span" style=3D"white-space:pre"></span>~15,00=
0 undergraduates and grad students</div>
<br>
<blockquote type=3D"cite"><span class=3D"Apple-style-span" style=3D"border-=
collapse: separate; font-family: Helvetica; font-style: normal; font-varian=
t: normal; font-weight: normal; letter-spacing: normal; line-height: normal=
; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; =
widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webk=
it-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; =
-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: =
medium; ">
<div lang=3D"EN-US" link=3D"blue" vlink=3D"purple">
<div class=3D"WordSection1" style=3D"page: WordSection1; ">
<div style=3D"margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; =
margin-left: 0.5in; line-height: 17px; font-size: 11pt; font-family: Calibr=
i, sans-serif; text-indent: -0.25in; ">
<span style=3D"font-family: Symbol; "><span>=B7<span style=3D"font: normal =
normal normal 7pt/normal 'Times New Roman'; ">  =
; <span class=3D"Apple-converted-space"> </span></spa=
n></span></span>What incentives exist for your student workers in terms of =
promotions?</div>
</div>
</div>
</span></blockquote>
<div><br>
</div>
<div><span class=3D"Apple-tab-span" style=3D"white-space:pre"></span>We run=
a student manager program in several of our areas that provides a great ca=
reer path and motivation for our outstanding staff to keep growing. I prese=
nted at Resnet 2010 on developing a
student manager program, and would be happy to discuss further with you if=
you are interested.</div>
<br>
<blockquote type=3D"cite"><span class=3D"Apple-style-span" style=3D"border-=
collapse: separate; font-family: Helvetica; font-style: normal; font-varian=
t: normal; font-weight: normal; letter-spacing: normal; line-height: normal=
; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; =
widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webk=
it-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; =
-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: =
medium; ">
<div lang=3D"EN-US" link=3D"blue" vlink=3D"purple">
<div class=3D"WordSection1" style=3D"page: WordSection1; ">
<div style=3D"margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; =
margin-left: 0.5in; line-height: 17px; font-size: 11pt; font-family: Calibr=
i, sans-serif; text-indent: -0.25in; ">
<span style=3D"font-family: Symbol; "><span>=B7<span style=3D"font: normal =
normal normal 7pt/normal 'Times New Roman'; ">  =
; <span class=3D"Apple-converted-space"> </span></spa=
n></span></span>What is the salary structure for your student employees?</d=
iv>
</div>
</div>
</span></blockquote>
<div><br>
</div>
<div><span class=3D"Apple-tab-span" style=3D"white-space:pre"></span>Our st=
udents start at $10 an hour and get a 15 cent raise for each semester they =
work for us. Promotion to student manager earns a $1 on top of their curren=
t salary (so a kid making $10.30 would
jump to $11.45 when they were promoted the next semester.)</div>
<br>
<blockquote type=3D"cite"><span class=3D"Apple-style-span" style=3D"border-=
collapse: separate; font-family: Helvetica; font-style: normal; font-varian=
t: normal; font-weight: normal; letter-spacing: normal; line-height: normal=
; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; =
widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webk=
it-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; =
-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: =
medium; ">
<div lang=3D"EN-US" link=3D"blue" vlink=3D"purple">
<div class=3D"WordSection1" style=3D"page: WordSection1; ">
<div style=3D"margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; =
margin-left: 0.5in; line-height: 17px; font-size: 11pt; font-family: Calibr=
i, sans-serif; text-indent: -0.25in; ">
<span style=3D"font-family: Symbol; "><span>=B7<span style=3D"font: normal =
normal normal 7pt/normal 'Times New Roman'; ">  =
; <span class=3D"Apple-converted-space"> </span></spa=
n></span></span>If there is a standard campus salary at your institution? I=
f there is,
what is it?</div>
</div>
</div>
</span></blockquote>
<div><br>
</div>
<div><span class=3D"Apple-tab-span" style=3D"white-space:pre"></span>Our wo=
rk-study office gives guidance for wages for two types of jobs - Student ge=
neral and Student Advanced. Our job is Student Advanced and they give a wag=
e range of $9.50 - $17 (this just got
bumped up for the next year.) We last did a wage floor increase in 2009-20=
10.</div>
<br>
<blockquote type=3D"cite"><span class=3D"Apple-style-span" style=3D"border-=
collapse: separate; font-family: Helvetica; font-style: normal; font-varian=
t: normal; font-weight: normal; letter-spacing: normal; line-height: normal=
; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; =
widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webk=
it-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; =
-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: =
medium; ">
<div lang=3D"EN-US" link=3D"blue" vlink=3D"purple">
<div class=3D"WordSection1" style=3D"page: WordSection1; ">
<p class=3D"MsoListParagraphCxSpLast" style=3D"margin-top: 0in; margin-righ=
t: 0in; margin-bottom: 10pt; margin-left: 0.5in; line-height: 17px; font-si=
ze: 11pt; font-family: Calibri, sans-serif; text-indent: -0.25in; ">
<span style=3D"font-family: Symbol; "><span>=B7<span style=3D"font: normal =
normal normal 7pt/normal 'Times New Roman'; ">  =
; <span class=3D"Apple-converted-space"> </span></spa=
n></span></span>What other benefits and perks do your students receive by w=
orking with
you?</p>
<div><span class=3D"Apple-tab-span" style=3D"white-space:pre"></span></div>
</div>
</div>
</span></blockquote>
<div><br>
</div>
<div><span class=3D"Apple-tab-span" style=3D"white-space:pre"></span>Well, =
work experience is a good incentive, they also get to work in "cool&qu=
ot; places like the Link (<a href=3D"http://link.duke.edu">http://link.duke=
.edu</a>) and the Multimedia Studio (<a href=3D"http://sites.duke.edu/oit-m=
ps">sites.duke.edu/oit-mps</a>).
We have an engineering school, so we do have a good population of students=
interested in tech jobs, but I also have a good chunk of students who aren=
't engineers. I've had a lot of success in attracting a diverse applicant p=
ool by emphasizing how the training
we provide can help them in the job market. If a student is getting a libe=
ral arts major that doesn't have an easy-to-sell career path, having some t=
ech experience can be a great thing in their pocket when they are searching=
for that first entry-level gig.
(It can also make Mom & Dad feel better too.)</div>
<div><br>
</div>
<div>Good luck - and definitely get on the Resnet list, we all have lots of=
opinions on these things! :-)</div>
<div><br>
</div>
<div>Best,</div>
<div>Erin Nettifee</div>
</div>
<br>
</body>
</html>
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