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Re: Student Agreement for Computer Service

daemon@ATHENA.MIT.EDU (Wanda Oxendine Hunt)
Mon Jun 13 16:07:41 2011

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Message-ID:  <14F4F5952D327C4489A2CB7B239477C950BDD2A539@EXCHANGE.uncp.local>
Date:         Mon, 13 Jun 2011 16:07:01 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Wanda Oxendine Hunt <wanda.hunt@UNCP.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To:  <BANLkTikdEE+qag0yoKxfhPDmCNM5YDZi3w@mail.gmail.com>

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Great! Thanks, Bud.

Wanda


From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Bud Hille=
r
Sent: Monday, June 13, 2011 3:26 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Student Agreement for Computer Service

Hi Wanda,

This is the form that we use at Bucknell University - the functions pull fr=
om HEAT, which is the software that we use for call tracking, and the infor=
mation is automatically put in as the first journal entry of the case.

Good luck.

Bud Hiller
Bucknell Univ

Tech Desk Work Authorization Form

Username: {|CallLog.CustID}    Case: {|CallLog.CallID}
The TechDesk (TD) services machines belonging to Bucknell students and staf=
f  ONLY.  Machines are serviced on a first come, first served basis, except=
 for Bison laptops, which are given priority. Although every attempt will b=
e made to resolve the problem, we cannot guarantee success in every instanc=
e.

Client initial here:

_______________  Bucknell is not responsible for data or damaged equipment.=
 The client is responsible for backing up all data before coming to the des=
k. Bucknell cannot back up or restore files. The client will not get data b=
ack.

_______________ The TD cannot install programs (including MS Office) that w=
ere installed before a reimage without the client's installation disks.

_______________ The TD will keep the computer for up to 1 week after the cl=
ient has been notified to pick up their computer by email or cell.  After t=
hat, it becomes the property of Bucknell University and the TD will dispose=
 of it as necessary.

CHECK IN
I [  ] DO or [  ] DO NOT give my permission to perform advanced diagnostics=
. Bucknell is not responsible for any damage that may occur.
I [  ] DO or [  ] DO NOT give my permission to reimage my computer if neces=
sary. Bucknell cannot back up files of any type.

(Please check one for both of the above. Ask the TechDesk technician if you=
 have any questions.)

I have read and understand the above policy statements.

Signature: _____________________________________      Date:  ______________=
_

Checked in by: ______________________________________     ({|@Functions.@Us=
erID()})


Check Out
By signing below, I acknowledge that I have received the above equipment.

Signature: _____________________________________      Date:  ______________=
_

Checked out by: ______________________________________












On Mon, Jun 13, 2011 at 2:56 PM, Wanda Oxendine Hunt <wanda.hunt@uncp.edu<m=
ailto:wanda.hunt@uncp.edu>> wrote:
Would anyone be willing to share the agreement you have students sign when =
they bring their computer in for service?

Thanks.

Wanda O. Hunt
Technology Support Technician / LabTech Manager
Division of Information Technology
Office Location:  Mary Livermore Library, Room 238
The University of North Carolina at Pembroke
PO Box 1510, Pembroke, NC 28372
wanda.hunt@uncp.edu<mailto:wanda.hunt@uncp.edu> | (910) 521-6846<tel:%28910=
%29%20521-6846>

___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.

To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
___

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he ResNet-L mailing list.

To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
___

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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-US link=3Dblue vli=
nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span style=3D'f=
ont-family:"Calibri","sans-serif";color:#1F497D'>Great! Thanks, Bud.<o:p></=
o:p></span></p><p class=3DMsoNormal><span style=3D'font-family:"Calibri","s=
ans-serif";color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal>=
<span style=3D'font-family:"Calibri","sans-serif";color:#1F497D'>Wanda</spa=
n><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:=
#1F497D'><o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-siz=
e:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p>&nbsp;</o:p=
></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-famil=
y:"Calibri","sans-serif";color:#1F497D'><o:p>&nbsp;</o:p></span></p><div st=
yle=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in=
'><p class=3DMsoNormal><b><span style=3D'font-size:10.0pt;font-family:"Taho=
ma","sans-serif"'>From:</span></b><span style=3D'font-size:10.0pt;font-fami=
ly:"Tahoma","sans-serif"'> Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] <=
b>On Behalf Of </b>Bud Hiller<br><b>Sent:</b> Monday, June 13, 2011 3:26 PM=
<br><b>To:</b> RESNET-L@LISTSERV.ND.EDU<br><b>Subject:</b> Re: Student Agre=
ement for Computer Service<o:p></o:p></span></p></div><p class=3DMsoNormal>=
<o:p>&nbsp;</o:p></p><p class=3DMsoNormal><span style=3D'font-size:10.0pt;c=
olor:black'>Hi Wanda,</span><o:p></o:p></p><div><p class=3DMsoNormal><o:p>&=
nbsp;</o:p></p></div><div><p class=3DMsoNormal>This is the form that we use=
 at Bucknell University - the functions pull from HEAT, which is the softwa=
re that we use for call tracking, and the information is automatically put =
in as the first journal entry of the case.&nbsp;<o:p></o:p></p></div><div><=
p class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p class=3DMsoNormal>Go=
od luck.<o:p></o:p></p></div><div><p class=3DMsoNormal><o:p>&nbsp;</o:p></p=
></div><div><p class=3DMsoNormal>Bud Hiller<o:p></o:p></p></div><div><p cla=
ss=3DMsoNormal>Bucknell Univ<o:p></o:p></p></div><div><p class=3DMsoNormal>=
<o:p>&nbsp;</o:p></p></div><div><blockquote style=3D'border:none;border-lef=
t:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-ri=
ght:0in'><blockquote style=3D'border:none;border-left:solid #CCCCCC 1.0pt;p=
adding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><p class=3DMso=
Normal>Tech Desk Work Authorization Form<o:p></o:p></p></blockquote><blockq=
uote style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0=
in 6.0pt;margin-left:4.8pt;margin-right:0in'><p class=3DMsoNormal><o:p>&nbs=
p;</o:p></p></blockquote><blockquote style=3D'border:none;border-left:solid=
 #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in=
'><p class=3DMsoNormal>Username: {|CallLog.CustID}<span class=3Dapple-tab-s=
pan>&nbsp;&nbsp;&nbsp; </span> Case: {|CallLog.CallID}<span class=3Dapple-t=
ab-span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><o:p></=
o:p></p></blockquote><blockquote style=3D'border:none;border-left:solid #CC=
CCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><p=
 class=3DMsoNormal>The TechDesk (TD) services machines belonging to Bucknel=
l students and staff &nbsp;ONLY. &nbsp;Machines are serviced on a first com=
e, first served basis, except for Bison laptops, which are given priority. =
Although every attempt will be made to resolve the problem, we cannot guara=
ntee success in every instance.<o:p></o:p></p></blockquote><blockquote styl=
e=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;=
margin-left:4.8pt;margin-right:0in'><p class=3DMsoNormal><o:p>&nbsp;</o:p><=
/p></blockquote><blockquote style=3D'border:none;border-left:solid #CCCCCC =
1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><p clas=
s=3DMsoNormal>Client initial here:<o:p></o:p></p></blockquote><blockquote s=
tyle=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0=
pt;margin-left:4.8pt;margin-right:0in'><p class=3DMsoNormal><o:p>&nbsp;</o:=
p></p></blockquote><blockquote style=3D'border:none;border-left:solid #CCCC=
CC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><p c=
lass=3DMsoNormal>_______________ &nbsp;Bucknell is not responsible for data=
 or damaged equipment. The client is responsible for backing up all data be=
fore coming to the desk. Bucknell cannot back up or restore files. The clie=
nt will not get data back.<o:p></o:p></p></blockquote><blockquote style=3D'=
border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margi=
n-left:4.8pt;margin-right:0in'><p class=3DMsoNormal><o:p>&nbsp;</o:p></p></=
blockquote><blockquote style=3D'border:none;border-left:solid #CCCCCC 1.0pt=
;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><p class=3DM=
soNormal>_______________ The TD cannot install programs (including MS Offic=
e) that were installed before a reimage without the client's installation d=
isks.<o:p></o:p></p></blockquote><blockquote style=3D'border:none;border-le=
ft:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-r=
ight:0in'><p class=3DMsoNormal><o:p>&nbsp;</o:p></p></blockquote><blockquot=
e style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><p class=3DMsoNormal>____________=
___ The TD will keep the computer for up to 1 week after the client has bee=
n notified to pick up their computer by email or cell. &nbsp;After that, it=
 becomes the property of Bucknell University and the TD will dispose of it =
as necessary.<o:p></o:p></p></blockquote><blockquote style=3D'border:none;b=
order-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;=
margin-right:0in'><p class=3DMsoNormal><o:p>&nbsp;</o:p></p></blockquote><b=
lockquote style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in =
0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><p class=3DMsoNormal>CHEC=
K IN<o:p></o:p></p></blockquote><blockquote style=3D'border:none;border-lef=
t:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-ri=
ght:0in'><p class=3DMsoNormal>I [ &nbsp;] DO or [ &nbsp;] DO NOT give my pe=
rmission to perform advanced diagnostics. Bucknell is not responsible for a=
ny damage that may occur.<o:p></o:p></p></blockquote><blockquote style=3D'b=
order:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin=
-left:4.8pt;margin-right:0in'><p class=3DMsoNormal>I [ &nbsp;] DO or [ &nbs=
p;] DO NOT give my permission to reimage my computer if necessary. Bucknell=
 cannot back up files of any type.<o:p></o:p></p></blockquote><blockquote s=
tyle=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0=
pt;margin-left:4.8pt;margin-right:0in'><p class=3DMsoNormal><o:p>&nbsp;</o:=
p></p></blockquote><blockquote style=3D'border:none;border-left:solid #CCCC=
CC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><p c=
lass=3DMsoNormal>(Please check one for both of the above. Ask the TechDesk =
technician if you have any questions.)<o:p></o:p></p></blockquote><blockquo=
te style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in=
 6.0pt;margin-left:4.8pt;margin-right:0in'><p class=3DMsoNormal><o:p>&nbsp;=
</o:p></p></blockquote><blockquote style=3D'border:none;border-left:solid #=
CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'>=
<p class=3DMsoNormal>I have read and understand the above policy statements=
.<o:p></o:p></p></blockquote><blockquote style=3D'border:none;border-left:s=
olid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right=
:0in'><p class=3DMsoNormal><o:p>&nbsp;</o:p></p></blockquote><blockquote st=
yle=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0p=
t;margin-left:4.8pt;margin-right:0in'><p class=3DMsoNormal>Signature: _____=
________________________________ &nbsp; &nbsp; &nbsp;Date: &nbsp;__________=
_____<o:p></o:p></p></blockquote><blockquote style=3D'border:none;border-le=
ft:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-r=
ight:0in'><p class=3DMsoNormal><o:p>&nbsp;</o:p></p></blockquote><blockquot=
e style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><p class=3DMsoNormal>Checked in b=
y: ______________________________________<span class=3Dapple-tab-span>&nbsp=
;&nbsp;&nbsp;&nbsp; </span>({|@Functions.@UserID()})<o:p></o:p></p></blockq=
uote><blockquote style=3D'border:none;border-left:solid #CCCCCC 1.0pt;paddi=
ng:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><p class=3DMsoNorm=
al><o:p>&nbsp;</o:p></p></blockquote><blockquote style=3D'border:none;borde=
r-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;marg=
in-right:0in'><p class=3DMsoNormal><o:p>&nbsp;</o:p></p></blockquote><block=
quote style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in =
0in 6.0pt;margin-left:4.8pt;margin-right:0in'><p class=3DMsoNormal>Check Ou=
t<o:p></o:p></p></blockquote><blockquote style=3D'border:none;border-left:s=
olid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right=
:0in'><p class=3DMsoNormal>By signing below, I acknowledge that I have rece=
ived the above equipment.<o:p></o:p></p></blockquote><blockquote style=3D'b=
order:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin=
-left:4.8pt;margin-right:0in'><p class=3DMsoNormal><o:p>&nbsp;</o:p></p></b=
lockquote><blockquote style=3D'border:none;border-left:solid #CCCCCC 1.0pt;=
padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><p class=3DMs=
oNormal>Signature: _____________________________________ &nbsp; &nbsp; &nbs=
p;Date: &nbsp;_______________<o:p></o:p></p></blockquote><blockquote style=
=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;m=
argin-left:4.8pt;margin-right:0in'><p class=3DMsoNormal><o:p>&nbsp;</o:p></=
p></blockquote><blockquote style=3D'border:none;border-left:solid #CCCCCC 1=
.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><p class=
=3DMsoNormal>Checked out by: ______________________________________<o:p></o=
:p></p></blockquote><blockquote style=3D'border:none;border-left:solid #CCC=
CCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></blockquote><blockquote style=3D'bo=
rder:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-=
left:4.8pt;margin-right:0in'><p class=3DMsoNormal><o:p>&nbsp;</o:p></p></bl=
ockquote><blockquote style=3D'border:none;border-left:solid #CCCCCC 1.0pt;p=
adding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><p class=3DMso=
Normal><o:p>&nbsp;</o:p></p></blockquote><blockquote style=3D'border:none;b=
order-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;=
margin-right:0in'><p class=3DMsoNormal><o:p>&nbsp;</o:p></p></blockquote><b=
lockquote style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in =
0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><p class=3DMsoNormal><o:p=
>&nbsp;</o:p></p></blockquote><blockquote style=3D'border:none;border-left:=
solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-righ=
t:0in'><p class=3DMsoNormal><o:p>&nbsp;</o:p></p></blockquote><blockquote s=
tyle=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0=
pt;margin-left:4.8pt;margin-right:0in'><p class=3DMsoNormal><o:p>&nbsp;</o:=
p></p></blockquote><blockquote style=3D'border:none;border-left:solid #CCCC=
CC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><p c=
lass=3DMsoNormal><o:p>&nbsp;</o:p></p></blockquote><blockquote style=3D'bor=
der:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-l=
eft:4.8pt;margin-right:0in'><p class=3DMsoNormal><o:p>&nbsp;</o:p></p></blo=
ckquote><blockquote style=3D'border:none;border-left:solid #CCCCCC 1.0pt;pa=
dding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><p class=3DMsoN=
ormal><o:p>&nbsp;</o:p></p></blockquote><blockquote style=3D'border:none;bo=
rder-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;m=
argin-right:0in'><p class=3DMsoNormal><o:p>&nbsp;</o:p></p></blockquote><bl=
ockquote style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0=
in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><p class=3DMsoNormal><o:p>=
&nbsp;</o:p></p></blockquote></blockquote><div><p class=3DMsoNormal>On Mon,=
 Jun 13, 2011 at 2:56 PM, Wanda Oxendine Hunt &lt;<a href=3D"mailto:wanda.h=
unt@uncp.edu">wanda.hunt@uncp.edu</a>&gt; wrote:<o:p></o:p></p><div><div><p=
 class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:a=
uto'>Would anyone be willing to share the agreement you have students sign =
when they bring their computer in for service?<o:p></o:p></p><p class=3DMso=
Normal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<=
o:p></o:p></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-mar=
gin-bottom-alt:auto'>Thanks.<o:p></o:p></p><p class=3DMsoNormal style=3D'ms=
o-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style=3D'font-size:=
10.0pt;font-family:"Comic Sans MS"'>&nbsp;</span><o:p></o:p></p><p class=3D=
MsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><spa=
n style=3D'font-size:10.0pt;font-family:"Comic Sans MS";color:#943634'>Wand=
a O. Hunt</span><o:p></o:p></p><p class=3DMsoNormal style=3D'mso-margin-top=
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family:"Comic Sans MS"'>T</span><span style=3D'font-size:9.0pt;font-family:=
"Comic Sans MS"'>echnology Support Technician / LabTech Manager </span><o:p=
></o:p></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin=
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rmal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span sty=
le=3D'font-size:9.0pt;font-family:"Comic Sans MS"'>Office Location:&nbsp; M=
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font-size:9.0pt;font-family:"Comic Sans MS"'>The University of North Caroli=
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 href=3D"mailto:wanda.hunt@uncp.edu" target=3D"_blank">wanda.hunt@uncp.edu<=
/a> | <a href=3D"tel:%28910%29%20521-6846" target=3D"_blank">(910) 521-6846=
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