[26498] in resnet
Re: Student Agreement for Computer Service
daemon@ATHENA.MIT.EDU (Bud Hiller)
Mon Jun 13 15:41:19 2011
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Message-ID: <BANLkTikdEE+qag0yoKxfhPDmCNM5YDZi3w@mail.gmail.com>
Date: Mon, 13 Jun 2011 15:26:25 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Bud Hiller <bud.hiller@BUCKNELL.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <14F4F5952D327C4489A2CB7B239477C950BDD2A4C4@EXCHANGE.uncp.local>
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Hi Wanda,
This is the form that we use at Bucknell University - the functions pull
from HEAT, which is the software that we use for call tracking, and the
information is automatically put in as the first journal entry of the case.
Good luck.
Bud Hiller
Bucknell Univ
Tech Desk Work Authorization Form
>
>
>> Username: {|CallLog.CustID} Case: {|CallLog.CallID}
>
> The TechDesk (TD) services machines belonging to Bucknell students and
>> staff ONLY. Machines are serviced on a first come, first served basis,
>> except for Bison laptops, which are given priority. Although every attempt
>> will be made to resolve the problem, we cannot guarantee success in every
>> instance.
>
>
>> Client initial here:
>
>
>> _______________ Bucknell is not responsible for data or damaged
>> equipment. The client is responsible for backing up all data before coming
>> to the desk. Bucknell cannot back up or restore files. The client will not
>> get data back.
>
>
>> _______________ The TD cannot install programs (including MS Office) that
>> were installed before a reimage without the client's installation disks.
>
>
>> _______________ The TD will keep the computer for up to 1 week after the
>> client has been notified to pick up their computer by email or cell. After
>> that, it becomes the property of Bucknell University and the TD will dispose
>> of it as necessary.
>
>
>> CHECK IN
>
> I [ ] DO or [ ] DO NOT give my permission to perform advanced
>> diagnostics. Bucknell is not responsible for any damage that may occur.
>
> I [ ] DO or [ ] DO NOT give my permission to reimage my computer if
>> necessary. Bucknell cannot back up files of any type.
>
>
>> (Please check one for both of the above. Ask the TechDesk technician if
>> you have any questions.)
>
>
>> I have read and understand the above policy statements.
>
>
>> Signature: _____________________________________ Date:
>> _______________
>
>
>> Checked in by: ______________________________________
>> ({|@Functions.@UserID()})
>
>
>>
>> Check Out
>
> By signing below, I acknowledge that I have received the above equipment.
>
>
>> Signature: _____________________________________ Date:
>> _______________
>
>
>> Checked out by: ______________________________________
>
>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Mon, Jun 13, 2011 at 2:56 PM, Wanda Oxendine Hunt <wanda.hunt@uncp.edu
> wrote:
> Would anyone be willing to share the agreement you have students sign when
> they bring their computer in for service?
>
>
>
> Thanks.
>
>
>
> Wanda O. Hunt
>
> Technology Support Technician / LabTech Manager
>
> Division of Information Technology
>
> Office Location: Mary Livermore Library, Room 238
>
> The University of North Carolina at Pembroke
>
> PO Box 1510, Pembroke, NC 28372
>
> wanda.hunt@uncp.edu | (910) 521-6846
>
>
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html___________________________________________________
>
___________________________________________________
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Content-Transfer-Encoding: quoted-printable
<font color=3D"#000000"><font size=3D"2">Hi Wanda,<br></font></font><div><b=
r></div><div>This is the form that we use at Bucknell University - the func=
tions pull from HEAT, which is the software that we use for call tracking, =
and the information is automatically put in as the first journal entry of t=
he case.=A0</div>
<div><br></div><div>Good luck.</div><div><br></div><div>Bud Hiller</div><di=
v>Bucknell Univ</div><div><br></div><div><blockquote class=3D"gmail_quote" =
style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-lef=
t: 0.8ex; border-left-width: 1px; border-left-color: rgb(204, 204, 204); bo=
rder-left-style: solid; padding-left: 1ex; ">
<blockquote class=3D"gmail_quote" style=3D"margin-top: 0px; margin-right: 0=
px; margin-bottom: 0px; margin-left: 0.8ex; border-left-width: 1px; border-=
left-color: rgb(204, 204, 204); border-left-style: solid; padding-left: 1ex=
; ">
Tech Desk Work Authorization Form</blockquote><blockquote class=3D"gmail_qu=
ote" style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margi=
n-left: 0.8ex; border-left-width: 1px; border-left-color: rgb(204, 204, 204=
); border-left-style: solid; padding-left: 1ex; ">
<br></blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px=
; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-wi=
dth: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; =
padding-left: 1ex; ">
Username: {|CallLog.CustID}<span class=3D"Apple-tab-span" style=3D"white-sp=
ace:pre"> </span> Case: {|CallLog.CallID}<span class=3D"Apple-tab-span" sty=
le=3D"white-space:pre"> </span></blockquote><blockquote class=3D"gmail_=
quote" style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; mar=
gin-left: 0.8ex; border-left-width: 1px; border-left-color: rgb(204, 204, 2=
04); border-left-style: solid; padding-left: 1ex; ">
The TechDesk (TD) services machines belonging to Bucknell students and staf=
f =A0ONLY. =A0Machines are serviced on a first come, first served basis, ex=
cept for Bison laptops, which are given priority. Although every attempt wi=
ll be made to resolve the problem, we cannot guarantee success in every ins=
tance.</blockquote>
<blockquote class=3D"gmail_quote" style=3D"margin-top: 0px; margin-right: 0=
px; margin-bottom: 0px; margin-left: 0.8ex; border-left-width: 1px; border-=
left-color: rgb(204, 204, 204); border-left-style: solid; padding-left: 1ex=
; ">
<br></blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px=
; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-wi=
dth: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; =
padding-left: 1ex; ">
Client initial here:</blockquote><blockquote class=3D"gmail_quote" style=3D=
"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex=
; border-left-width: 1px; border-left-color: rgb(204, 204, 204); border-lef=
t-style: solid; padding-left: 1ex; ">
<br></blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px=
; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-wi=
dth: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; =
padding-left: 1ex; ">
_______________ =A0Bucknell is not responsible for data or damaged equipmen=
t. The client is responsible for backing up all data before coming to the d=
esk. Bucknell cannot back up or restore files. The client will not get data=
back.</blockquote>
<blockquote class=3D"gmail_quote" style=3D"margin-top: 0px; margin-right: 0=
px; margin-bottom: 0px; margin-left: 0.8ex; border-left-width: 1px; border-=
left-color: rgb(204, 204, 204); border-left-style: solid; padding-left: 1ex=
; ">
<br></blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px=
; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-wi=
dth: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; =
padding-left: 1ex; ">
_______________ The TD cannot install programs (including MS Office) that w=
ere installed before a reimage without the client's installation disks.=
</blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px; ma=
rgin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-width:=
1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; padd=
ing-left: 1ex; ">
<br></blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px=
; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-wi=
dth: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; =
padding-left: 1ex; ">
_______________ The TD will keep the computer for up to 1 week after the cl=
ient has been notified to pick up their computer by email or cell. =A0After=
that, it becomes the property of Bucknell University and the TD will dispo=
se of it as necessary.</blockquote>
<blockquote class=3D"gmail_quote" style=3D"margin-top: 0px; margin-right: 0=
px; margin-bottom: 0px; margin-left: 0.8ex; border-left-width: 1px; border-=
left-color: rgb(204, 204, 204); border-left-style: solid; padding-left: 1ex=
; ">
<br></blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px=
; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-wi=
dth: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; =
padding-left: 1ex; ">
CHECK IN</blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top:=
0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-lef=
t-width: 1px; border-left-color: rgb(204, 204, 204); border-left-style: sol=
id; padding-left: 1ex; ">
I [ =A0] DO or [ =A0] DO NOT give my permission to perform advanced diagnos=
tics. Bucknell is not responsible for any damage that may occur.</blockquot=
e><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px; margin-right:=
0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-width: 1px; borde=
r-left-color: rgb(204, 204, 204); border-left-style: solid; padding-left: 1=
ex; ">
I [ =A0] DO or [ =A0] DO NOT give my permission to reimage my computer if n=
ecessary. Bucknell cannot back up files of any type.</blockquote><blockquot=
e class=3D"gmail_quote" style=3D"margin-top: 0px; margin-right: 0px; margin=
-bottom: 0px; margin-left: 0.8ex; border-left-width: 1px; border-left-color=
: rgb(204, 204, 204); border-left-style: solid; padding-left: 1ex; ">
<br></blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px=
; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-wi=
dth: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; =
padding-left: 1ex; ">
(Please check one for both of the above. Ask the TechDesk technician if you=
have any questions.)</blockquote><blockquote class=3D"gmail_quote" style=
=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0.=
8ex; border-left-width: 1px; border-left-color: rgb(204, 204, 204); border-=
left-style: solid; padding-left: 1ex; ">
<br></blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px=
; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-wi=
dth: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; =
padding-left: 1ex; ">
I have read and understand the above policy statements.</blockquote><blockq=
uote class=3D"gmail_quote" style=3D"margin-top: 0px; margin-right: 0px; mar=
gin-bottom: 0px; margin-left: 0.8ex; border-left-width: 1px; border-left-co=
lor: rgb(204, 204, 204); border-left-style: solid; padding-left: 1ex; ">
<br></blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px=
; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-wi=
dth: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; =
padding-left: 1ex; ">
Signature: _____________________________________ =A0 =A0 =A0Date: =A0______=
_________</blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top=
: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-le=
ft-width: 1px; border-left-color: rgb(204, 204, 204); border-left-style: so=
lid; padding-left: 1ex; ">
<br></blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px=
; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-wi=
dth: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; =
padding-left: 1ex; ">
Checked in by: ______________________________________<span class=3D"Apple-t=
ab-span" style=3D"white-space:pre"> </span>({|@Functions.@UserID()})</block=
quote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px; margin-ri=
ght: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-width: 1px; b=
order-left-color: rgb(204, 204, 204); border-left-style: solid; padding-lef=
t: 1ex; ">
<br></blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px=
; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-wi=
dth: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; =
padding-left: 1ex; ">
<br></blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px=
; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-wi=
dth: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; =
padding-left: 1ex; ">
Check Out</blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top=
: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-le=
ft-width: 1px; border-left-color: rgb(204, 204, 204); border-left-style: so=
lid; padding-left: 1ex; ">
By signing below, I acknowledge that I have received the above equipment.</=
blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px; marg=
in-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-width: 1=
px; border-left-color: rgb(204, 204, 204); border-left-style: solid; paddin=
g-left: 1ex; ">
<br></blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px=
; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-wi=
dth: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; =
padding-left: 1ex; ">
Signature: _____________________________________ =A0 =A0 =A0Date: =A0______=
_________</blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top=
: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-le=
ft-width: 1px; border-left-color: rgb(204, 204, 204); border-left-style: so=
lid; padding-left: 1ex; ">
<br></blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px=
; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-wi=
dth: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; =
padding-left: 1ex; ">
Checked out by: ______________________________________</blockquote><blockqu=
ote class=3D"gmail_quote" style=3D"margin-top: 0px; margin-right: 0px; marg=
in-bottom: 0px; margin-left: 0.8ex; border-left-width: 1px; border-left-col=
or: rgb(204, 204, 204); border-left-style: solid; padding-left: 1ex; ">
<br></blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px=
; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-wi=
dth: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; =
padding-left: 1ex; ">
<br></blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px=
; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-wi=
dth: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; =
padding-left: 1ex; ">
<br></blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px=
; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-wi=
dth: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; =
padding-left: 1ex; ">
<br></blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px=
; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-wi=
dth: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; =
padding-left: 1ex; ">
<br></blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px=
; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-wi=
dth: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; =
padding-left: 1ex; ">
<br></blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px=
; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-wi=
dth: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; =
padding-left: 1ex; ">
<br></blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px=
; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-wi=
dth: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; =
padding-left: 1ex; ">
<br></blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px=
; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-wi=
dth: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; =
padding-left: 1ex; ">
<br></blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px=
; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-wi=
dth: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; =
padding-left: 1ex; ">
<br></blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px=
; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-wi=
dth: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; =
padding-left: 1ex; ">
<br></blockquote><blockquote class=3D"gmail_quote" style=3D"margin-top: 0px=
; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-wi=
dth: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; =
padding-left: 1ex; ">
<br></blockquote></blockquote><div class=3D"gmail_quote">On Mon, Jun 13, 20=
11 at 2:56 PM, Wanda Oxendine Hunt <span dir=3D"ltr"><<a href=3D"mailto:=
wanda.hunt@uncp.edu">wanda.hunt@uncp.edu</a>></span> wrote:<br><blockquo=
te class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc so=
lid;padding-left:1ex;">
<div lang=3D"EN-US" link=3D"blue" vlink=3D"purple"><div><p class=3D"MsoNorm=
al">Would anyone be willing to share the agreement you have students sign w=
hen they bring their computer in for service?</p><p class=3D"MsoNormal">=A0=
</p><p class=3D"MsoNormal">
Thanks.</p><p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-fami=
ly:"Comic Sans MS"">=A0</span></p><p class=3D"MsoNormal"><span st=
yle=3D"font-size:10.0pt;font-family:"Comic Sans MS";color:#943634=
">Wanda O. Hunt</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Co=
mic Sans MS"">T</span><span style=3D"font-size:9.0pt;font-family:"=
;Comic Sans MS"">echnology Support Technician / LabTech Manager </span=
></p>
<p class=3D"MsoNormal"><span style=3D"font-size:9.0pt;font-family:"Com=
ic Sans MS"">Division of Information Technology</span></p><p class=3D"=
MsoNormal"><span style=3D"font-size:9.0pt;font-family:"Comic Sans MS&q=
uot;">Office Location:=A0 Mary Livermore Library, Room 238</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:9.0pt;font-family:"Com=
ic Sans MS"">The University of North Carolina at Pembroke</span></p><p=
class=3D"MsoNormal"><span style=3D"font-size:9.0pt;font-family:"Comic=
Sans MS"">PO Box 1510, Pembroke, NC 28372</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:9.0pt;font-family:"Com=
ic Sans MS""><a href=3D"mailto:wanda.hunt@uncp.edu" target=3D"_blank">=
wanda.hunt@uncp.edu</a> | <a href=3D"tel:%28910%29%20521-6846" value=3D"+19=
105216846" target=3D"_blank">(910) 521-6846</a></span></p>
<p class=3D"MsoNormal">=A0</p></div></div>_________________________________=
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</p></blockquote></div><br></div>
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--001485f1a094c9ed4404a59ce66b--
