[26461] in resnet
Help Desk Call Center Software
daemon@ATHENA.MIT.EDU (Ana Verma)
Wed Jun 1 17:54:59 2011
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Message-ID: <1189175842.98880.1306965283697.JavaMail.root@zimmbox11.rutgers.edu>
Date: Wed, 1 Jun 2011 17:54:43 -0400
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From: Ana Verma <ana@oit.rutgers.edu>
To: RESNET-L@listserv.nd.edu
Hi Everyone,
We may be in the market for a new phone Call Center system/software for our Computing Help Desk. I am just starting to research our options and I was wondering if you could tell me a little bit about what you use. I'm especially interested in your thoughts on:
1) cost (initial cost as well as maintenance), capacity, and technology
2) your experience with initial set up, configuration, and ongoing maintenance/management
3) what you'd consider to be the highlights and the short comings of the system
Any suggestions/recommendations are most welcome. Thank you, in advance, for your kind help.
-Ana
--
Ana Verma
Manager, Office of Information Technology
Rutgers, The State University of New Jersey
Phone: 732-445-7528
Email: ana@oit.rutgers.edu
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