[26455] in resnet
Re: Virus/Malware Cleanup
daemon@ATHENA.MIT.EDU (Lyons, Andrew H)
Wed Jun 1 10:36:47 2011
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Message-ID: <3B6FE7CD7AC6BB4789A10467A1F3D38727D057A059@UAEXCH07.univ.albany.edu>
Date: Wed, 1 Jun 2011 10:34:47 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Lyons, Andrew H" <ALyons1@UAMAIL.ALBANY.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <3B5FC40A67EE764091949789F25B17C402D68880BECE@FSEMAIL.facultystaff.eku.edu>
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Lisa,
We don't do cleanups for students, only scheduled (and occasional ad hoc) s=
essions with our student techs where the student does all of the "driving" =
at the instruction of our tech. The idea is to teach them how to help thems=
elves (we are a school) and show them the work involved in a cleanup. We se=
e that it is quite useful for the students who come and they often recall a=
t least how to open/update/run the products used, though we don't get a lot=
of traffic for them compared to a student population approaching 20,000.
I agree with Mark's perception that attendance would likely be lower to nil=
unless there is an incentive (cheaper or free) or it is the only option fo=
r service (like we have).
Andrew Lyons, IT Support Specialist
ITS Client Support Services
University at Albany
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Moore, Li=
sa
Sent: Wednesday, June 01, 2011 8:34 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Virus/Malware Cleanup
Hi,
Actually I meant the student customer. :)
-Lisa
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Mr. Mark =
Lilly
Sent: Wednesday, June 01, 2011 8:21 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Virus/Malware Cleanup
We do a voluntary training session for our student techs before the fall mo=
ve in and then retrain as new removal methods are discovered.
Mark A. Lilly
StudentNet Manager
Technology & Communications
Edinboro University of Pennsylvania
mlilly@edinboro.edu<mailto:mlilly@edinboro.edu>
814-732-1071
________________________________
From: Resnet Forum [RESNET-L@LISTSERV.ND.EDU] on behalf of Moore, Lisa [Lis=
a.Moore@EKU.EDU]
Sent: Wednesday, June 01, 2011 8:12 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Virus/Malware Cleanup
Hi,
Does anyone require students to attend a training session or a one-on-one w=
ith a tech when you clean up the viruses and malware from their PCs to try =
to educate them about the problem?
Lisa Moore, M.A.
ResNet Coordinator-Information Technology
Instructor-Quality Enhancement Program's First Year Course
Eastern Kentucky University
http://www.resnet.eku.edu | twitter.com/EKUResNet<https://owa.edinboro.edu/=
owa/UrlBlockedError.aspx>
http://support.resnet.eku.edu
http://smartcomputing.eku.edu/ |twitter.com/brainycomputing<https://owa.edi=
nboro.edu/owa/UrlBlockedError.aspx>
859.622.3050
NOTE: IT @ EKU will NEVER request passwords or other personal information v=
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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-US link=3Dblue vli=
nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span style=3D'f=
ont-size:10.0pt;font-family:"Georgia","serif";color:#1F497D'>Lisa,<o:p></o:=
p></span></p><p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-fami=
ly:"Georgia","serif";color:#1F497D'><o:p> </o:p></span></p><p class=3D=
MsoNormal><span style=3D'font-size:10.0pt;font-family:"Georgia","serif";col=
or:#1F497D'>We don’t do cleanups for students, only scheduled (and oc=
casional ad hoc) sessions with our student techs where the student does all=
of the “driving” at the instruction of our tech. The idea is t=
o teach them how to help themselves (we <i>are</i> a school) and show them =
the work involved in a cleanup. We see that it is quite useful for the stud=
ents who come and they often recall at least how to open/update/run the pro=
ducts used, though we don’t get a lot of traffic for them compared to=
a student population approaching 20,000.<o:p></o:p></span></p><p class=3DM=
soNormal><span style=3D'font-size:10.0pt;font-family:"Georgia","serif";colo=
r:#1F497D'><o:p> </o:p></span></p><p class=3DMsoNormal><span style=3D'=
font-size:10.0pt;font-family:"Georgia","serif";color:#1F497D'>I agree with =
Mark’s perception that attendance would likely be lower to nil unless=
there is an incentive (cheaper or free) or it is the only option for servi=
ce (like we have).<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D=
'font-size:10.0pt;font-family:"Georgia","serif";color:#1F497D'><o:p> <=
/o:p></span></p><div><p class=3DMsoNormal><span style=3D'font-size:10.0pt;f=
ont-family:"Georgia","serif";color:#1F497D'>Andrew Lyons, IT Support Specia=
list<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:10.=
0pt;font-family:"Georgia","serif";color:#1F497D'>ITS Client Support Service=
s<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:10.0pt=
;font-family:"Georgia","serif";color:#1F497D'>University at Albany<o:p></o:=
p></span></p></div><p class=3DMsoNormal><span style=3D'font-size:10.0pt;fon=
t-family:"Georgia","serif";color:#1F497D'><o:p> </o:p></span></p><div>=
<div style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b><span style=3D'font-size:10.0pt;font-famil=
y:"Tahoma","sans-serif"'>From:</span></b><span style=3D'font-size:10.0pt;fo=
nt-family:"Tahoma","sans-serif"'> Resnet Forum [mailto:RESNET-L@LISTSERV.ND=
.EDU] <b>On Behalf Of </b>Moore, Lisa<br><b>Sent:</b> Wednesday, June 01, 2=
011 8:34 AM<br><b>To:</b> RESNET-L@LISTSERV.ND.EDU<br><b>Subject:</b> Re: V=
irus/Malware Cleanup<o:p></o:p></span></p></div></div><p class=3DMsoNormal>=
<o:p> </o:p></p><p class=3DMsoNormal><span style=3D'color:#1F497D'>Hi,=
<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'color:#1F497D'>Ac=
tually I meant the student customer. </span><span style=3D'font-family:Wing=
dings;color:#1F497D'>J</span><span style=3D'color:#1F497D'><o:p></o:p></spa=
n></p><p class=3DMsoNormal><span style=3D'color:#1F497D'><o:p> </o:p><=
/span></p><p class=3DMsoNormal><span style=3D'color:#1F497D'>-Lisa <o:p></o=
:p></span></p><p class=3DMsoNormal><span style=3D'color:#1F497D'><o:p> =
;</o:p></span></p><div><div style=3D'border:none;border-top:solid #B5C4DF 1=
.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span style=3D'font=
-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style=
=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Resnet Forum [mail=
to:RESNET-L@LISTSERV.ND.EDU] <b>On Behalf Of </b>Mr. Mark Lilly<br><b>Sent:=
</b> Wednesday, June 01, 2011 8:21 AM<br><b>To:</b> RESNET-L@LISTSERV.ND.ED=
U<br><b>Subject:</b> Re: Virus/Malware Cleanup<o:p></o:p></span></p></div><=
/div><p class=3DMsoNormal><o:p> </o:p></p><div><p><span style=3D'font-=
family:"Arial","sans-serif";color:black'>We do a voluntary training session=
for our student techs before the fall move in and then retrain as new remo=
val methods are discovered.<o:p></o:p></span></p><div><p><span style=3D'fon=
t-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p><p c=
lass=3DMsoAutoSig><span style=3D'font-family:"Arial","sans-serif";color:bla=
ck'> <o:p></o:p></span></p><div><p class=3DMsoAutoSig><span style=3D'f=
ont-size:16.0pt;font-family:"Brush Script MT";color:#943634'>Mark A. Lilly<=
/span><span style=3D'font-family:"Brush Script MT";color:black'><o:p></o:p>=
</span></p><p class=3DMsoAutoSig><b><span style=3D'font-family:"Calibri","s=
ans-serif";color:#943634'>StudentNet Manager</span></b><span style=3D'=
font-family:"Brush Script MT";color:black'><o:p></o:p></span></p><p class=
=3DMsoAutoSig><b><span style=3D'font-family:"Calibri","sans-serif";color:#9=
43634'>Technology & Communications</span></b><span style=3D'font-family=
:"Brush Script MT";color:black'><o:p></o:p></span></p><p class=3DMsoAutoSig=
><b><span style=3D'font-family:"Calibri","sans-serif";color:#943634'>Edinbo=
ro University of Pennsylvania</span></b><span style=3D'font-family:"Br=
ush Script MT";color:black'><o:p></o:p></span></p><p class=3DMsoAutoSig><b>=
<span style=3D'font-family:"Calibri","sans-serif";color:#943634'><a href=3D=
"mailto:mlilly@edinboro.edu">mlilly@edinboro.edu</a></span></b><span style=
=3D'font-family:"Brush Script MT";color:black'><o:p></o:p></span></p><p cla=
ss=3DMsoAutoSig><b><span style=3D'font-family:"Calibri","sans-serif";color:=
#943634'>814-732-1071</span></b><span style=3D'font-family:"Brush Script MT=
";color:black'><o:p></o:p></span></p><p class=3DMsoAutoSig><span style=3D'f=
ont-family:"Brush Script MT";color:black'> <o:p></o:p></span></p><p cl=
ass=3DMsoAutoSig><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans=
-serif";color:black'> <o:p></o:p></span></p></div></div><div><div clas=
s=3DMsoNormal align=3Dcenter style=3D'text-align:center'><span style=3D'fon=
t-size:12.0pt;font-family:"Times New Roman","serif";color:black'><hr size=
=3D2 width=3D"100%" align=3Dcenter></span></div><div id=3DdivRpF213409><p c=
lass=3DMsoNormal style=3D'margin-bottom:12.0pt'><b><span style=3D'font-size=
:10.0pt;font-family:"Tahoma","sans-serif";color:black'>From:</span></b><spa=
n style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>=
Resnet Forum [RESNET-L@LISTSERV.ND.EDU] on behalf of Moore, Lisa [Lisa.Moo=
re@EKU.EDU]<br><b>Sent:</b> Wednesday, June 01, 2011 8:12 AM<br><b>To:</b> =
RESNET-L@LISTSERV.ND.EDU<br><b>Subject:</b> Virus/Malware Cleanup</span><sp=
an style=3D'font-size:12.0pt;font-family:"Times New Roman","serif";color:bl=
ack'><o:p></o:p></span></p></div><div><div><p class=3DMsoNormal><span style=
=3D'color:black'>Hi,<o:p></o:p></span></p><p class=3DMsoNormal><span style=
=3D'color:black'>Does anyone require students to attend a training session =
or a one-on-one with a tech when you clean up the viruses and malware from =
their PCs to try to educate them about the problem? <o:p></o:p></span></p><=
p class=3DMsoNormal><span style=3D'color:black'> <o:p></o:p></span></p=
><p class=3DMsoNormal><span style=3D'color:black'> <o:p></o:p></span><=
/p><p class=3DMsoNormal><span style=3D'color:black'> <o:p></o:p></span=
></p><p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:Conso=
las;color:black'>Lisa Moore, M.A.</span><span style=3D'color:black'><o:p></=
o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-fa=
mily:Consolas;color:black'>ResNet Coordinator-Information Technology</span>=
<span style=3D'color:black'><o:p></o:p></span></p><p class=3DMsoNormal><spa=
n style=3D'font-size:10.0pt;font-family:Consolas;color:black'>Instructor-Qu=
ality Enhancement Program's First Year Course</span><span style=3D'color:bl=
ack'><o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:10=
.0pt;font-family:Consolas;color:black'>Eastern Kentucky University</span><s=
pan style=3D'color:black'><o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:Consolas;color:black'><a href=3D"http=
://www.resnet.eku.edu" target=3D"_blank">http://www.resnet.eku.edu</a> | <a=
href=3D"https://owa.edinboro.edu/owa/UrlBlockedError.aspx" target=3D"_blan=
k">twitter.com/EKUResNet</a> </span><span style=3D'color:black'><o:p></o:p>=
</span></p><p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family=
:Consolas;color:black'><a href=3D"http://support.resnet.eku.edu" target=3D"=
_blank">http://support.resnet.eku.edu</a></span><span style=3D'color:black'=
><o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:10.0pt=
;font-family:Consolas;color:black'><a href=3D"http://smartcomputing.eku.edu=
/" target=3D"_blank">http://smartcomputing.eku.edu/</a> |<a href=3D"https:/=
/owa.edinboro.edu/owa/UrlBlockedError.aspx" target=3D"_blank">twitter.com/b=
rainycomputing</a></span><span style=3D'color:black'><o:p></o:p></span></p>=
<p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:Consolas;c=
olor:black'>859.622.3050</span><span style=3D'color:black'><o:p></o:p></spa=
n></p><p class=3DMsoNormal><span style=3D'color:black'> <o:p></o:p></s=
pan></p><p class=3DMsoNormal><i><span style=3D'font-size:10.0pt;font-family=
:"Palatino Linotype","serif";color:maroon'>NOTE: IT @ EKU will NEVER reques=
t passwords or other personal information via email. Messages requesting su=
ch information are fraudulent and should be deleted.</span></i><span style=
=3D'color:black'><o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'=
color:black'> <o:p></o:p></span></p><p class=3DMsoNormal><i><span styl=
e=3D'font-size:8.0pt;font-family:Consolas;color:black'>CONFIDENTIALITY NOTI=
CE: The contents of this e-mail message and any attachments are inten=
ded solely for the use of the addressee and may contain confidential and pr=
ivileged information. Any unauthorized review, use, disclosure, or di=
stribution is prohibited. If you are not the intended recipient, please imm=
ediately notify the sender and permanently delete and destroy all copies an=
d printouts of this email message and/or attachments.</span></i><span style=
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