[26449] in resnet
Re: Virus/Malware Cleanup
daemon@ATHENA.MIT.EDU (Mr. Mark Lilly)
Wed Jun 1 10:16:21 2011
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Date: Wed, 1 Jun 2011 14:15:57 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Mr. Mark Lilly" <mlilly@edinboro.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <3B5FC40A67EE764091949789F25B17C402D68880BECE@FSEMAIL.facultystaff.eku.edu>
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Lisa
Sorry about the confusion, so my amended answer is; we do not. We have fou=
nd that the students have very little interest in learning how to take care=
of the problem themselves when there is someone else offering the service.
Mark A. Lilly
StudentNet Manager
Technology & Communications
Edinboro University of Pennsylvania
mlilly@edinboro.edu
814-732-1071
________________________________
From: Resnet Forum [RESNET-L@LISTSERV.ND.EDU] on behalf of Moore, Lisa [Lis=
a.Moore@EKU.EDU]
Sent: Wednesday, June 01, 2011 8:33 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Virus/Malware Cleanup
Hi,
Actually I meant the student customer. :)
-Lisa
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Mr. Mark =
Lilly
Sent: Wednesday, June 01, 2011 8:21 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Virus/Malware Cleanup
We do a voluntary training session for our student techs before the fall mo=
ve in and then retrain as new removal methods are discovered.
Mark A. Lilly
StudentNet Manager
Technology & Communications
Edinboro University of Pennsylvania
mlilly@edinboro.edu<mailto:mlilly@edinboro.edu>
814-732-1071
________________________________
From: Resnet Forum [RESNET-L@LISTSERV.ND.EDU] on behalf of Moore, Lisa [Lis=
a.Moore@EKU.EDU]
Sent: Wednesday, June 01, 2011 8:12 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Virus/Malware Cleanup
Hi,
Does anyone require students to attend a training session or a one-on-one w=
ith a tech when you clean up the viruses and malware from their PCs to try =
to educate them about the problem?
Lisa Moore, M.A.
ResNet Coordinator-Information Technology
Instructor-Quality Enhancement Program's First Year Course
Eastern Kentucky University
http://www.resnet.eku.edu | twitter.com/EKUResNet<https://owa.edinboro.edu/=
owa/UrlBlockedError.aspx>
http://support.resnet.eku.edu
http://smartcomputing.eku.edu/ |twitter.com/brainycomputing<https://owa.edi=
nboro.edu/owa/UrlBlockedError.aspx>
859.622.3050
NOTE: IT @ EKU will NEVER request passwords or other personal information v=
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2pt;">
<p>Lisa</p>
<p> </p>
<p>Sorry about the confusion, so my amended<a></a> answer is; we do no=
t. We have found that the students have very little interest in learn=
ing how to take care of the problem themselves when there is someone else o=
ffering the service.</p>
<div>
<p> </p>
<p style=3D"MARGIN: 0in 0in 0pt" class=3D"MsoAutoSig"> </p>
<div style=3D"FONT-FAMILY: Tahoma; FONT-SIZE: 13px"><font size=3D"3" face=
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<p style=3D"MARGIN: 0in 0in 0pt" class=3D"MsoAutoSig"><span style=3D"FONT-F=
AMILY: 'Brush Script MT'; COLOR: #943634; FONT-SIZE: 16pt">Mark A. Lilly</s=
pan></p>
<p style=3D"MARGIN: 0in 0in 0pt" class=3D"MsoAutoSig"><b><span style=3D"COL=
OR: #943634"><font face=3D"Calibri"><a></a><b><span style=3D"COLOR: #943634=
"><font face=3D"Calibri"><a></a></font></span></b><b><span style=3D"COLOR: =
#943634"><font face=3D"Calibri"><b><span style=3D"COLOR: #943634"><font fac=
e=3D"Calibri">StudentNet</font></span></b></font></span></b> Manager</=
font></span></b></p>
<p style=3D"MARGIN: 0in 0in 0pt" class=3D"MsoAutoSig"><b><span style=3D"COL=
OR: #943634"><font face=3D"Calibri">Technology & Communications</font><=
/span></b></p>
<p style=3D"MARGIN: 0in 0in 0pt" class=3D"MsoAutoSig"><b><span style=3D"COL=
OR: #943634"><font face=3D"Calibri"><a></a><b><span style=3D"COLOR: #943634=
"><font face=3D"Calibri"><a></a></font></span></b><b><span style=3D"COLOR: =
#943634"><font face=3D"Calibri"><b><span style=3D"COLOR: #943634"><font fac=
e=3D"Calibri">Edinboro</font></span></b></font></span></b> University
of Pennsylvania</font></span></b></p>
<p style=3D"MARGIN: 0in 0in 0pt" class=3D"MsoAutoSig"><b><span style=3D"COL=
OR: #943634"><font face=3D"Calibri"><b><span style=3D"COLOR: #943634"><font=
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<a><b><span style=3D"COLOR: #943634"><font face=3D"Calibri">mlilly@edinboro=
.edu</font></span></b></a></font></span></b></font></span></b></font></span=
></b></p>
<p style=3D"MARGIN: 0in 0in 0pt" class=3D"MsoAutoSig"><b><span style=3D"COL=
OR: #943634"><font face=3D"Calibri">814-732-1071</font></span></b></p>
<p style=3D"MARGIN: 0in 0in 0pt" class=3D"MsoAutoSig"><b><span style=3D"COL=
OR: #943634"><font face=3D"Calibri"></font></span></b> </p>
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OR: #943634"></span></b></font> </p>
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<div style=3D"DIRECTION: ltr" id=3D"divRpF902072"><font color=3D"#000000" s=
ize=3D"2" face=3D"Tahoma"><b>From:</b> Resnet Forum [RESNET-L@LISTSERV.ND.E=
DU] on behalf of Moore, Lisa [Lisa.Moore@EKU.EDU]<br>
<b>Sent:</b> Wednesday, June 01, 2011 8:33 AM<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> Re: Virus/Malware Cleanup<br>
</font><br>
</div>
<div></div>
<div>
<div class=3D"WordSection1">
<p class=3D"MsoNormal"><span style=3D"COLOR: #1f497d">Hi,</span></p>
<p class=3D"MsoNormal"><span style=3D"COLOR: #1f497d">Actually I meant the =
student customer.
</span><span style=3D"FONT-FAMILY: Wingdings; COLOR: #1f497d">J</span><span=
style=3D"COLOR: #1f497d"></span></p>
<p class=3D"MsoNormal"><span style=3D"COLOR: #1f497d"></span> </p>
<p class=3D"MsoNormal"><span style=3D"COLOR: #1f497d">-Lisa </span></p>
<p class=3D"MsoNormal"><span style=3D"COLOR: #1f497d"></span> </p>
<div>
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t solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt">
<p class=3D"MsoNormal"><b><span style=3D"FONT-FAMILY: 'Tahoma','sans-serif'=
; FONT-SIZE: 10pt">From:</span></b><span style=3D"FONT-FAMILY: 'Tahoma','sa=
ns-serif'; FONT-SIZE: 10pt"> Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU]
<b>On Behalf Of </b>Mr. Mark Lilly<br>
<b>Sent:</b> Wednesday, June 01, 2011 8:21 AM<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> Re: Virus/Malware Cleanup</span></p>
</div>
</div>
<p class=3D"MsoNormal"> </p>
<div>
<p><span style=3D"FONT-FAMILY: 'Arial','sans-serif'; COLOR: black">We do a =
voluntary training session for our student techs before the fall move in an=
d then retrain as new removal methods are discovered.</span></p>
<div>
<p><span style=3D"FONT-FAMILY: 'Arial','sans-serif'; COLOR: black"></span>&=
nbsp;</p>
<p class=3D"MsoAutoSig"><span style=3D"FONT-FAMILY: 'Arial','sans-serif'; C=
OLOR: black"></span> </p>
<div>
<p class=3D"MsoAutoSig"><span style=3D"FONT-FAMILY: 'Brush Script MT'; COLO=
R: #943634; FONT-SIZE: 16pt">Mark A. Lilly</span><span style=3D"FONT-FAMILY=
: 'Brush Script MT'; COLOR: black"></span></p>
<p class=3D"MsoAutoSig"><b><span style=3D"FONT-FAMILY: 'Calibri','sans-seri=
f'; COLOR: #943634">StudentNet Manager</span></b><span style=3D"FONT-F=
AMILY: 'Brush Script MT'; COLOR: black"></span></p>
<p class=3D"MsoAutoSig"><b><span style=3D"FONT-FAMILY: 'Calibri','sans-seri=
f'; COLOR: #943634">Technology & Communications</span></b><span style=
=3D"FONT-FAMILY: 'Brush Script MT'; COLOR: black"></span></p>
<p class=3D"MsoAutoSig"><b><span style=3D"FONT-FAMILY: 'Calibri','sans-seri=
f'; COLOR: #943634">Edinboro University of Pennsylvania</span></b><spa=
n style=3D"FONT-FAMILY: 'Brush Script MT'; COLOR: black"></span></p>
<p class=3D"MsoAutoSig"><b><span style=3D"FONT-FAMILY: 'Calibri','sans-seri=
f'; COLOR: #943634"><a href=3D"mailto:mlilly@edinboro.edu" target=3D"_blank=
">mlilly@edinboro.edu</a></span></b><span style=3D"FONT-FAMILY: 'Brush Scri=
pt MT'; COLOR: black"></span></p>
<p class=3D"MsoAutoSig"><b><span style=3D"FONT-FAMILY: 'Calibri','sans-seri=
f'; COLOR: #943634">814-732-1071</span></b><span style=3D"FONT-FAMILY: 'Bru=
sh Script MT'; COLOR: black"></span></p>
<p class=3D"MsoAutoSig"><span style=3D"FONT-FAMILY: 'Brush Script MT'; COLO=
R: black"></span> </p>
<p class=3D"MsoAutoSig"><span style=3D"FONT-FAMILY: 'Tahoma','sans-serif'; =
COLOR: black; FONT-SIZE: 10pt"></span> </p>
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</b><span style=3D"FONT-FAMILY: 'Tahoma','sans-serif'; COLOR: black; FONT-S=
IZE: 10pt"> Resnet Forum [RESNET-L@LISTSERV.ND.EDU]
on behalf of Moore, Lisa [Lisa.Moore@EKU.EDU]<br>
<b>Sent:</b> Wednesday, June 01, 2011 8:12 AM<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> Virus/Malware Cleanup</span><span style=3D"FONT-FAMILY: 'Ti=
mes New Roman','serif'; COLOR: black; FONT-SIZE: 12pt"></span></p>
</div>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"COLOR: black">Hi,</span></p>
<p class=3D"MsoNormal"><span style=3D"COLOR: black">Does anyone require stu=
dents to attend a training session or a one-on-one with a tech when you cle=
an up the viruses and malware from their PCs to try to educate them about t=
he problem?
</span></p>
<p class=3D"MsoNormal"><span style=3D"COLOR: black"></span> </p>
<p class=3D"MsoNormal"><span style=3D"COLOR: black"></span> </p>
<p class=3D"MsoNormal"><span style=3D"COLOR: black"></span> </p>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: Consolas; COLOR: black; =
FONT-SIZE: 10pt">Lisa Moore, M.A.</span><span style=3D"COLOR: black"></span=
></p>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: Consolas; COLOR: black; =
FONT-SIZE: 10pt">ResNet Coordinator-Information Technology</span><span styl=
e=3D"COLOR: black"></span></p>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: Consolas; COLOR: black; =
FONT-SIZE: 10pt">Instructor-Quality Enhancement Program's First Year Course=
</span><span style=3D"COLOR: black"></span></p>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: Consolas; COLOR: black; =
FONT-SIZE: 10pt">Eastern Kentucky University</span><span style=3D"COLOR: bl=
ack"></span></p>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: Consolas; COLOR: black; =
FONT-SIZE: 10pt"><a href=3D"http://www.resnet.eku.edu" target=3D"_blank">ht=
tp://www.resnet.eku.edu</a> |
<a href=3D"https://owa.edinboro.edu/owa/UrlBlockedError.aspx" target=3D"_bl=
ank">twitter.com/EKUResNet</a>
</span><span style=3D"COLOR: black"></span></p>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: Consolas; COLOR: black; =
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an></p>
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FONT-SIZE: 10pt"><a href=3D"http://smartcomputing.eku.edu/" target=3D"_blan=
k">http://smartcomputing.eku.edu/</a> |<a href=3D"https://owa.edinboro.edu/=
owa/UrlBlockedError.aspx" target=3D"_blank">twitter.com/brainycomputing</a>=
</span><span style=3D"COLOR: black"></span></p>
<p class=3D"MsoNormal"><span style=3D"FONT-FAMILY: Consolas; COLOR: black; =
FONT-SIZE: 10pt">859.622.3050</span><span style=3D"COLOR: black"></span></p=
>
<p class=3D"MsoNormal"><span style=3D"COLOR: black"></span> </p>
<p class=3D"MsoNormal"><i><span style=3D"FONT-FAMILY: 'Palatino Linotype','=
serif'; COLOR: maroon; FONT-SIZE: 10pt">NOTE: IT @ EKU will NEVER request p=
asswords or other personal information via email. Messages requesting such =
information are fraudulent and should
be deleted.</span></i><span style=3D"COLOR: black"></span></p>
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information. Any unauthorized review, use, disclosure, or distributi=
on is prohibited. If you are not the intended recipient, please immediately=
notify the sender and permanently delete and destroy all copies and printo=
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