[26363] in resnet
ReadyDesk?
daemon@ATHENA.MIT.EDU (Don Burrhus)
Mon May 16 13:07:58 2011
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Date: Mon, 16 May 2011 13:07:14 -0400
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From: Don Burrhus <dburrhus@stetson.edu>
To: RESNET-L@listserv.nd.edu
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Apologies in advance for the cross-posting.
Is anyone using the "ReadyDesk" software for their Helpdesk/Call Center/Ser=
vice desk operations?
If so, do you like it? Is the mobile interface effective for field technic=
ians to open, update & close tickets?
The price makes it seem "too good to be true."
Does it really do all that they say that it can?
-Don Burrhus
-Stetson University
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nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal>Apologies in adv=
ance for the cross-posting.<o:p></o:p></p><p class=3DMsoNormal><o:p> <=
/o:p></p><p class=3DMsoNormal>Is anyone using the “ReadyDesk” s=
oftware for their Helpdesk/Call Center/Service desk operations?<o:p></o:p><=
/p><p class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>If so, do=
you like it? Is the mobile interface effective for field technicians=
to open, update & close tickets?<o:p></o:p></p><p class=3DMsoNormal><o=
:p> </o:p></p><p class=3DMsoNormal>The price makes it seem “too =
good to be true.” <o:p></o:p></p><p class=3DMsoNormal><o:p>&nbs=
p;</o:p></p><p class=3DMsoNormal>Does it really do all that they say that i=
t can? <o:p></o:p></p><p class=3DMsoNormal><o:p> </o:p></p><p cl=
ass=3DMsoNormal>-Don Burrhus<o:p></o:p></p><p class=3DMsoNormal>-Stetson Un=
iversity<o:p></o:p></p><p class=3DMsoNormal><o:p> </o:p></p></div></bo=
dy></html>=
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