[26108] in resnet
Re: Wiki or Knowledge Base?
daemon@ATHENA.MIT.EDU (Richter, Ryan)
Thu Mar 24 12:08:31 2011
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Date: Thu, 24 Mar 2011 09:08:11 -0700
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Richter, Ryan" <rrichter@csuchico.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <3B6FE7CD7AC6BB4789A10467A1F3D38727CC39465F@UAEXCH07.univ.albany.edu>
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We use Confluence for both a Knowledge Base and an internal technical wiki.=
I'll echo Andrew's sentiments.
-Ryan
Ryan Richter
IT Support Services
California State University, Chico
(530) 898-4357
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Lyons, An=
drew H
Sent: Thursday, March 24, 2011 6:43 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Wiki or Knowledge Base?
Nick,
We use Confluence for general University wikis and for our ITS KB content. =
It can publish publicly, to only authenticated viewers via LDAP, or to spec=
ific users or groups defined in the system. This was a relatively recent ch=
ange from static HTML or PDF instructions and information and, in my opinio=
n, has proven to be a dramatic improvement for accessibility, searchability=
(content crawl and keywords), and ease of updating.
Andrew Lyons, IT Support Specialist
ITS Client Support Services
University at Albany
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Corduan, =
Nick
Sent: Thursday, March 24, 2011 9:23 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Wiki or Knowledge Base?
Hello, everyone.
Do any of you have any positive experience with wiki or knowledge base prod=
ucts? We're looking for something that might serve both our clients and ou=
r technicians. It would be ideal, though may not be absolutely necessary, =
for it to have different levels of access for authenticated and guest acces=
s.
Thanks for any suggestions or recommendations - or warnings! - you might ha=
ve!
NickC---
---
Nicholas Corduan
IT Client Services Manager
Taylor University, Upland, Indiana
(765) 998-4052 / NcCorduan@taylor.edu<mailto:NcCorduan@taylor.edu>
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nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span style=3D'c=
olor:#1F497D'>We use Confluence for both a Knowledge Base and an internal t=
echnical wiki. I’ll echo Andrew’s sentiments.<o:p></o:p></span>=
</p><p class=3DMsoNormal><span style=3D'color:#1F497D'><o:p> </o:p></s=
pan></p><p class=3DMsoNormal><span style=3D'color:#1F497D'>-Ryan<o:p></o:p>=
</span></p><p class=3DMsoNormal><span style=3D'color:#1F497D'><o:p> </=
o:p></span></p><p class=3DMsoNormal><span style=3D'color:gray'>Ryan Richter=
<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'color:gray'>IT Su=
pport Services<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'col=
or:gray'>California State University, Chico<o:p></o:p></span></p><p class=
=3DMsoNormal><span style=3D'color:gray'>(530) 898-4357<o:p></o:p></span></p=
><p class=3DMsoNormal><span style=3D'color:#1F497D'><o:p> </o:p></span=
></p><p class=3DMsoNormal><span style=3D'color:#1F497D'><o:p> </o:p></=
span></p><div><div style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padd=
ing:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span style=3D'font-size:10.=
0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style=3D'font-=
size:10.0pt;font-family:"Tahoma","sans-serif"'> Resnet Forum [mailto:RESNET=
-L@LISTSERV.ND.EDU] <b>On Behalf Of </b>Lyons, Andrew H<br><b>Sent:</b> Thu=
rsday, March 24, 2011 6:43 AM<br><b>To:</b> RESNET-L@LISTSERV.ND.EDU<br><b>=
Subject:</b> Re: Wiki or Knowledge Base?<o:p></o:p></span></p></div></div><=
p class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal><span style=
=3D'font-size:10.0pt;font-family:"Georgia","serif";color:#1F497D'>Nick,<o:p=
></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:10.0pt;font=
-family:"Georgia","serif";color:#1F497D'><o:p> </o:p></span></p><p cla=
ss=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Georgia","serif=
";color:#1F497D'>We use Confluence for general University wikis and for our=
ITS KB content. It can publish publicly, to only authenticated viewers via=
LDAP, or to specific users or groups defined in the system. This was a rel=
atively recent change from static HTML or PDF instructions and information =
and, in my opinion, has proven to be a dramatic improvement for accessibili=
ty, searchability (content crawl and keywords), and ease of updating.<o:p><=
/o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-f=
amily:"Georgia","serif";color:#1F497D'><o:p> </o:p></span></p><div><p =
class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Georgia","se=
rif";color:#1F497D'>Andrew Lyons, IT Support Specialist<o:p></o:p></span></=
p><p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Georgia=
","serif";color:#1F497D'>ITS Client Support Services<o:p></o:p></span></p><=
p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Georgia","=
serif";color:#1F497D'>University at Albany<o:p></o:p></span></p></div><p cl=
ass=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Georgia","seri=
f";color:#1F497D'><o:p> </o:p></span></p><div><div style=3D'border:non=
e;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoN=
ormal><b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'=
>From:</span></b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans=
-serif"'> Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] <b>On Behalf Of </=
b>Corduan, Nick<br><b>Sent:</b> Thursday, March 24, 2011 9:23 AM<br><b>To:<=
/b> RESNET-L@LISTSERV.ND.EDU<br><b>Subject:</b> Wiki or Knowledge Base?<o:p=
></o:p></span></p></div></div><p class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal>Hello, everyone.<o:p></o:p></p><p class=3DMsoNormal><o:p>=
</o:p></p><p class=3DMsoNormal>Do any of you have any positive experi=
ence with wiki or knowledge base products? We’re looking for so=
mething that might serve both our clients and our technicians. It wou=
ld be ideal, though may not be absolutely necessary, for it to have differe=
nt levels of access for authenticated and guest access.<o:p></o:p></p><p cl=
ass=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>Thanks for any su=
ggestions or recommendations – or warnings! – you might have!<o=
:p></o:p></p><p class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal=
>NickC---<o:p></o:p></p><p class=3DMsoNormal><o:p> </o:p></p><p class=
=3DMsoNormal>---<o:p></o:p></p><p class=3DMsoNormal>Nicholas Corduan<o:p></=
o:p></p><p class=3DMsoNormal>IT Client Services Manager<o:p></o:p></p><p cl=
ass=3DMsoNormal>Taylor University, Upland, Indiana<o:p></o:p></p><p class=
=3DMsoNormal><i>(765) 998-4052 / <a href=3D"mailto:NcCorduan@taylor.edu">Nc=
Corduan@taylor.edu</a><o:p></o:p></i></p><p class=3DMsoNormal><o:p> </=
o:p></p><p class=3DMsoNormal><span style=3D'font-size:12.0pt;font-family:"T=
imes New Roman","serif"'>__________________________________________________=
_ You are subscribed to the ResNet-L mailing list. <o:p></o:p></span></p><p=
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LISTSERV.ND.EDU/archives/resnet-l.html">http://LISTSERV.ND.EDU/archives/res=
net-l.html</a> ___________________________________________________<o:p></o:=
p></p><p class=3DMsoNormal><span style=3D'font-size:12.0pt;font-family:"Tim=
es New Roman","serif"'>___________________________________________________ =
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t-l.html</a> ___________________________________________________ <o:p></o:p=
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