[26105] in resnet
Re: Wiki or Knowledge Base?
daemon@ATHENA.MIT.EDU (Lyons, Andrew H)
Thu Mar 24 09:43:26 2011
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Message-ID: <3B6FE7CD7AC6BB4789A10467A1F3D38727CC39465F@UAEXCH07.univ.albany.edu>
Date: Thu, 24 Mar 2011 09:43:09 -0400
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From: "Lyons, Andrew H" <ALyons1@UAMAIL.ALBANY.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <5CA1E2984AB2E5459A72C69B01B456CD01CDC15A@mailsrv4.campus.tayloru.edu>
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Nick,
We use Confluence for general University wikis and for our ITS KB content. =
It can publish publicly, to only authenticated viewers via LDAP, or to spec=
ific users or groups defined in the system. This was a relatively recent ch=
ange from static HTML or PDF instructions and information and, in my opinio=
n, has proven to be a dramatic improvement for accessibility, searchability=
(content crawl and keywords), and ease of updating.
Andrew Lyons, IT Support Specialist
ITS Client Support Services
University at Albany
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Corduan, =
Nick
Sent: Thursday, March 24, 2011 9:23 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Wiki or Knowledge Base?
Hello, everyone.
Do any of you have any positive experience with wiki or knowledge base prod=
ucts? We're looking for something that might serve both our clients and ou=
r technicians. It would be ideal, though may not be absolutely necessary, =
for it to have different levels of access for authenticated and guest acces=
s.
Thanks for any suggestions or recommendations - or warnings! - you might ha=
ve!
NickC---
---
Nicholas Corduan
IT Client Services Manager
Taylor University, Upland, Indiana
(765) 998-4052 / NcCorduan@taylor.edu<mailto:NcCorduan@taylor.edu>
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nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span style=3D'f=
ont-size:10.0pt;font-family:"Georgia","serif";color:#1F497D'>Nick,<o:p></o:=
p></span></p><p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-fami=
ly:"Georgia","serif";color:#1F497D'><o:p> </o:p></span></p><p class=3D=
MsoNormal><span style=3D'font-size:10.0pt;font-family:"Georgia","serif";col=
or:#1F497D'>We use Confluence for general University wikis and for our ITS =
KB content. It can publish publicly, to only authenticated viewers via LDAP=
, or to specific users or groups defined in the system. This was a relative=
ly recent change from static HTML or PDF instructions and information and, =
in my opinion, has proven to be a dramatic improvement for accessibility, s=
earchability (content crawl and keywords), and ease of updating.<o:p></o:p>=
</span></p><p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family=
:"Georgia","serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=
=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Georgia","serif";=
color:#1F497D'>Andrew Lyons, IT Support Specialist<o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Georgia","se=
rif";color:#1F497D'>ITS Client Support Services<o:p></o:p></span></p><p cla=
ss=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Georgia","serif=
";color:#1F497D'>University at Albany<o:p></o:p></span></p></div><p class=
=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Georgia","serif";=
color:#1F497D'><o:p> </o:p></span></p><div><div style=3D'border:none;b=
order-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNorm=
al><b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Fr=
om:</span></b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-se=
rif"'> Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] <b>On Behalf Of </b>C=
orduan, Nick<br><b>Sent:</b> Thursday, March 24, 2011 9:23 AM<br><b>To:</b>=
RESNET-L@LISTSERV.ND.EDU<br><b>Subject:</b> Wiki or Knowledge Base?<o:p></=
o:p></span></p></div></div><p class=3DMsoNormal><o:p> </o:p></p><p cla=
ss=3DMsoNormal>Hello, everyone.<o:p></o:p></p><p class=3DMsoNormal><o:p>&nb=
sp;</o:p></p><p class=3DMsoNormal>Do any of you have any positive experienc=
e with wiki or knowledge base products? We’re looking for somet=
hing that might serve both our clients and our technicians. It would =
be ideal, though may not be absolutely necessary, for it to have different =
levels of access for authenticated and guest access.<o:p></o:p></p><p class=
=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>Thanks for any sugge=
stions or recommendations – or warnings! – you might have!<o:p>=
</o:p></p><p class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>Ni=
ckC---<o:p></o:p></p><p class=3DMsoNormal><o:p> </o:p></p><p class=3DM=
soNormal>---<o:p></o:p></p><p class=3DMsoNormal>Nicholas Corduan<o:p></o:p>=
</p><p class=3DMsoNormal>IT Client Services Manager<o:p></o:p></p><p class=
=3DMsoNormal>Taylor University, Upland, Indiana<o:p></o:p></p><p class=3DMs=
oNormal><i>(765) 998-4052 / <a href=3D"mailto:NcCorduan@taylor.edu">NcCordu=
an@taylor.edu</a><o:p></o:p></i></p><p class=3DMsoNormal><o:p> </o:p><=
/p><p class=3DMsoNormal><span style=3D'font-size:12.0pt;font-family:"Times =
New Roman","serif"'>___________________________________________________ You=
are subscribed to the ResNet-L mailing list. <o:p></o:p></span></p><p>To s=
ubscribe, unsubscribe or search the archives, go to <a href=3D"http://LISTS=
ERV.ND.EDU/archives/resnet-l.html">http://LISTSERV.ND.EDU/archives/resnet-l=
.html</a> ___________________________________________________<o:p></o:p></p=
></div></body></html>=
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