[26064] in resnet
Re: Spiceworks Help Desk System
daemon@ATHENA.MIT.EDU (Robert Wilson)
Wed Mar 16 09:12:46 2011
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Date: Wed, 16 Mar 2011 09:03:54 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Robert Wilson <rwilson@MCCALLIE.ORG>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <5281F050AB89754C850BAD750D82E331F30E15@zephyrus.sjc.sjca.edu>
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They use sqlite as a database. I'd think something like mysql would provide
better performance. I haven't seen any mention of that though.
Robert
On Wed, Mar 16, 2011 at 8:39 AM, Horm, Justin <Justin.Horm@sjca.edu> wrote:
> We are currently using Spiceworks as a ticketing system. The community is
> great, I will give it that. The only problem we had stems from too many
> previous tickets imported. For some reason, when the ticket database gets
> too large, there is a great deal of lag and the system grinds to a halt. As
> such, you may need some sort of legacy solution for previous tickets, if you
> want to keep those around.
>
>
>
> Justin R. A. Horm
>
> Network Manager
>
> St. John's College
>
> Annapolis Campus
>
> 410.295.5552
>
> justin.horm@sjca.edu
>
--
Robert Wilson, McCallie School, Chattanooga, TN
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They use sqlite as a database. I'd think something like mysql would pro=
vide better performance. I haven't seen any mention of that though.<div=
><br></div><div>Robert</div><div><br><br><div class=3D"gmail_quote">On Wed,=
Mar 16, 2011 at 8:39 AM, Horm, Justin <span dir=3D"ltr"><<a href=3D"mai=
lto:Justin.Horm@sjca.edu">Justin.Horm@sjca.edu</a>></span> wrote:<br>
<blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1p=
x #ccc solid;padding-left:1ex;"><p class=3D"MsoNormal"><span style=3D"font-=
size:11.0pt">We are currently using Spiceworks as a ticketing system.=A0 Th=
e community is great, I will give it that.=A0 The only problem we had stems=
from too many previous tickets imported. =A0For some reason, when the tick=
et database gets too large, there is a great deal of lag and the system gri=
nds to a halt.=A0 As such, you may need some sort of legacy solution for pr=
evious tickets, if you want to keep those around.</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;color:#1F497D">=A0</=
span></p><p class=3D"MsoNormal"><span style=3D"font-size:10.0pt">Justin R. =
A. Horm</span></p><p class=3D"MsoNormal"><span style=3D"font-size:10.0pt">N=
etwork Manager</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt">St. John's Coll=
ege</span></p><p class=3D"MsoNormal"><span style=3D"font-size:10.0pt">Annap=
olis Campus</span></p><p class=3D"MsoNormal"><span style=3D"font-size:10.0p=
t"><a href=3D"tel:410.295.5552" target=3D"_blank">410.295.5552</a></span></=
p>
<p class=3D"MsoNormal"><a href=3D"mailto:justin.horm@sjca.edu" target=3D"_b=
lank"><span style=3D"font-size:10.0pt">justin.horm@sjca.edu</span></a></p><=
/blockquote></div><br><br clear=3D"all"><br>-- <br>Robert Wilson, McCallie =
School, Chattanooga, TN<br>
</div>
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